Lenskart Complaints & Reviews

Lenskart deleted my review from TRUSTEDCOMPANY.com. Will keep posting until i receive a response :)
First review date - Dec 9, 2017.
Second posting date - Dec12, 2017
My review disappeared from my account too!

Here are my Order numbers over the last 3 months (from 03-Sep till 08-Dec 2017) - [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected]br...

I made a purchase of two spectacles on 8th august 2017 from lenskart (Alaknanda store, new delhi) for rs. 3360/-. (Ref. [protected]). I made the payment instantly via debit card. They told me it will be delivered within 3-4 days, so it was promised to be delivered before 12th august, 2017 and may it will take longer time but not more than 7 days. But they took 9 days to deliver the product. Meanwhile i was getting an sms and email from lenskart...

Never buy, fake lenses. Chinese frames, worst ever

I have spent almost 3 months chasing them for a quality delivery. After consecutive back to back delivery of 5 pairs (Vincent chase)+ 1 rayban - everything had "severe" quality issues (I have all picture and email proofs, not sure if all could be attached here except two). Their customer care is usually bad with meetings promised slas, however, some of them are good. But all...

Billed in the name:-pradeep p wagale
On 03/08/2017 and
1) product id 119660
2) product id 113229

At belgaum and invoice no 600502
Here is issue with spects, i have been shown at gulbarga at your lenskart show room, they repaired it and returned, but issue is not solved, when i went to belgaum, visited to lenskart they have argued that why you have been shown there at gulbarga, when you have purchased...

Hello sir/ma'am,

A few months before i bought specs from lenskart from malviya nagar store (Bhopal). At the time of delivery too i could easily make out how delicate and prone to damage the full rim frame appeared to be. But then the sales man assured me that it will work out fine but, unfortunately it didn't.

When it broke the very next day i got to the store to get it repaired while the salesman then refused...

I had returned products purchased from lenskart order no [protected] for which the transaction reversal was supposed to be completed within 10 working days but it did not happen.
After complaining about the same i was told to wait for one more day and than after multiple reverts i got a call stating that the transaction is complete and i will have to contact my bank for the amount.
I just dont get it i havent faced this kind...

I would like to register a complaint of one the branch in bangalore,
I have recently visited the store then i have ordered two frames with the same power, but the guy has taken the order one with power and the other one without power, dont he have any sense how can i use one with power and the other without power..???, i got to know this info from online chat he has given me the information to contact store, then i tried contacting...

Order no - [protected]
Order placed on:[protected]

I ordered a spec on 19-nov, made payment via online banking.
However, as i did not find the prescription, had to cancel the order. This happened within max half an hour of order.
However, the amount that i paid while ordering is yet not refunded.
I contacted the customer care twice:
1. On first chat, i was conveyed that it takes maximum of...

I bought the glass before 15 days. This glass makes a marks and it is not fit to my face and also am getting pain. I am feeling uncomfortable by using of this glass. I went the store, where i bought. They were adjust but still the same problem is repeat. I am also spoke with customer care and also drop a mail to [protected]@lenskart, still they are not response to my mail. I want to return that product, and refund my amount in my bank account...

I had placed an order for two eye glasses a) brown tortoise full way
B) matte gunmetal black half rim, vide # [protected] dated 22/10/2017 from lens kart rajnagar ghaziabad store & made a payment of rs 11424/- there only.

Against the same i recd a mail from the company that the same will be delivered by 3/11/2017. On 3/11/2017, when i didnt recd any information regarding delivery of my order, i called at the store & was...

Delivery date of my eyeglasses is[protected] but till today[protected] my eyeglasses is not delivery and customer care representative tell me that due to some problems my eyeglasses is not possible to deliver in further 2-3 days. So i request u to solve my problem and also provide me atleast 50% discount in my invoice price

My order id is 4891442

With regards
Amit mishra
Mob.[protected]...

I visited you Lenskart center at Borivali west for eye testing and purchasing a pair of reading glasses.

1. I told them that i want to have an eye test and had tested the eye earlier with an doctor

2. The guy at the center got in argument with me, and started enlightening me about that how doctor is great and they are less knowledgeable than doctor.

3. the girl at the testing equipment was very...

I purchased a spec with glasses from lenskart for my 8 year old kid, whitefield, bangalore on nov 12 with order number [protected] & delivered on 21st nov. Within 1 week the frame cracked and broke apart, i am thankful to god that it did not hurt his eyes. When taken to the store, the person at the store refused to honor the warranty though it was not a physical damage as there were no scratch mark nor any tear marks or any marks of abuse....

Hi team, i would like to share my very bad customer service with lenskart online service. I had ordered spex online using my credit card. However, the product was not as good and the frame was also so big to my face. When i tried with 3d effect, it was perfect but the actual frame was quite big. Hence, i got to return it within 1 day. This happened apx. Beginning of this month, i. E., 1st week of nov. And till now i wrote so many complaints...

Hi this is dhanunjaya from vizag recently i given my spects to service in lenskart showroom vizag nad branch before i am given my spects ther is no scrach in my spects yesterday i go for taking spects in my spects ther is big scrach they simply saying that ther is scrach i am not a new to lenskart i am start using spects with lenskart so look on this issue i am uploading my complaint number photo...

I had worked for 18 months and given proper resignation. After taking follow up they had sent me a sheet of fnf calculation and that had recovery amount. Then i had given all document to clear that recovery amount and now 6 months is passed from my last day in company. Then too they are not clear about final amount. Worst company. I have called hr pallavi many times but she dont pick up call so i had stopped calling her now. Finance department...

Order #[protected]
Item details :
1. Golden black brown full rim aviator medium (Size-58) vincent chase top guns vc 5158-c43 sunglasses
2. Superman sm-091 brown gradient c3 wayfarer sunglasses. Amount : rs 2808
Order #[protected]
Item details :
3. Gunmetal blue orange rimless rectangle medium (Size-52) vincent chase lumineers vc e10215-c24 eyeglasses
Amount : rs 6160 delivered 16th oct, 2017...

I purchased eye glasses in lenskart store on[protected] and order id given is [protected] amount rs 500/- also paid and requested from[protected] onwards to deliver before[protected]. Once they reply they will deliver on[protected] and after some time no they don't have knowledge about their product when it is going to be dispatched and astonishingly now the status showing order on hold and lenskart persons not interacted with me and i did...

I had ordered 2 eye glasses from lenskart store at calicut, kerala (Order num 4780664) on 8th nov 2017. While ordering, i insisted that i need orange frame for the product 'half rim wayfarer medium (Size-50) vincent chase crayons vc e10298-c1 eyeglasses' and they promised to deliver the same within 8 days. I received the product today only (24th nov), ie on 16th day and the colour is red-black. When i pointed out the mistake, they admitted...

I made a purchase of two spectacles on 16th november 2017 from lenskart (New citylight, surat - store) for rs. 2, 800/-. (Ref. Tel:[protected]). I made the payment instantly via credit card. I told them that i need my delivery asap. They told it will take approx 7 days as it is made by robotics machinery, so it was promised to be delivered before 25th november, 2017. But today on 24th november 2017, i am getting an sms from lenskart aa follows...