Lenskart Complaints & Reviews

This is a complaint against one of the employee (Mr. Kumar) of lenskart showroom located in pune on mg road. This person doesn't knows how to talk to his customers. Today i went to the showroom to buy a pair of specs and i requested the employee to see if something can be done to pre-pone the delivery date. But the employee (Mr. Kumar) was rude while stating "i[censored] want to buy, then buy, the delivery date will remain the same. I[censored] want u can wait or can leave" pointing towards a lady who accompanied me.
I would request lenskart to take this seriously so that other customer doesn't go through the same.
Date: 06/02/2018

I ordered Carrera glasses on 7/11/2017 and returned them on 4/12/2017 since I didn't like them. Order total was Rs.6, 465. It has been 2 months since my return but still refund is not received. I spoke to customer care at least 10 times in this meantime and the only thing I hear from them is to check in 48 hours. After multiple enquiries, they provided me ARN number but the bank is not able to find anything with that number, questioning the authenticity of that number. When I tried to follow up again today, the customer representative said they cannot do anything and they don't care even if I log complaints. Very poor customer service resulting only in frustration every time I talk to them.

Order ID: [protected]

I purchased two eyeglasses from lenskart jeevanbhima nagar banglaore shop. On 25th january 2018. One is vc e10281-c2 and other one is vc14477-c1.
Order id is [protected]. Today i went to collect my eyeglasses at your jeevanbhima nagar shop and found that you people have delivered one eyeglass with different frame and power.
I have received vc e10281-c2 correctly. But you have delivered wrong eye glasses for vc14477-c1 with wrong power.

Please send correct product (Vc14477-c1 black half rim rectangle glass) as soon as possible.
You people have already taken 11 days to deliver this wrong product.

Part of your order #[protected] has been shipped.
Item details : black maroon rimless rectangle medium...
Your estimated date of delivery : 28th jan.
Tracking number : 2134753
Amount : rs 1792.00
I haven't received it yet. The reception ppl say that the courier was misplaced. Till now i havent received the spects neither any refund has been initiated.

Lenskart took my spects promising replacement of glasses and charged me approx 2600/-. As i had paid for the original glasses (Say 3000/-), i owned those and should have been returned to me. Instead lenskart did not return. The vague promise of "additional discount" is not satisfactory even.in effect i invested total 5600/- and got only one good.

Lenskart says it does not have any compensation policy.

Hello,

I had placed an order for vc e 10210-c4 eye glasses on 14th january 2018 (Order no. [protected]) and was supposed to get another frame (Vc 5882-c1) free. Accordingly i was charged 4816 for one frame (With lens) and the other one (With lens) was free. But when they sent the invoice, they have split the bill amount into two and charged for both the frames. This shows that i have paid 2744 for one frame and 2072 for another...

I had ordered glasses from lenskart when i lost my old ones, they had given me a edd of 2nd but now they say the glasses are “stocked out” and it will take another few days to get the glasses and dispatch my glasses. They’ve shifted the edd to 6th. So much for their customer service. I had a similar experience a couple of years back too which i ignored thinking it is just a one off thing but happening again means there is something wrong with their system. I am highly disappointed in lenskart they are the worst among all the options. Won’t order ever ever again.

Dear team,

This is reference to our telecom regarding the returned of my order (Order no. [protected]) which was placed on 14th january 2018. I was confirmed by mr. Kartik yesterday the product was received at your end and my power issue was resolved by issuing progressive lances however today it was surprised me after having ward with you that the product returned was not yet updated at your system.

I have placed the order on 14th and it was delivered to me on 20th january 2018. I have made a return request because of non adjustment of the specks power for the same and it was picked up on 27th january 2018 at 14:35 pm. Yesterday mr. Vikram your representative visited my place again and suggested for progressive lances without antic layer within the my paid amount other wise advise me to pay more around rs. 2000/- for the progressive lances with antic layer.

I was highly dissatisfied with your service as your representative having no experience for adjusting the right power of the lenses at the 1st checkup itself and hanged me up for last 14 days without resolving the issue.

Now i am requesting you to refund my amount to my account without any delay.

Regards,
Arnab das

I bought frame and lens from hsr layout store as on 05th nov. I did the power testing at the same store and my power was - 0.50 on right eye and - 0.75 for left. I got the product after 15 days. I started using the glasess but started having severe head ache. Later i went to the store on 7th jan and asked the csr to check the power on the glass and it was realised that the power on right eye was 1.50. They apologised and took the product stating will replace with correct lenses and we will get within 4 days. We have been thrice to the shop and called twice till date the product is not received. Every time we have to explain what is the issue and then they realize the mistake and will give 4 days time to rectify.. I feel like an idoit when talking to your people as i have to explain things for a product which i have already paid..

As on 8th december, i placed an order for a spec, however the same has been received within 4 to 5 days which is having lenses of wrong power. Therefore i had a conversation with lens kart representative about the same and as per same they picked up these specs as on 19th december.
Around 10 days later when i didn't get my specs back i called to the customer care of lens kart. While conversation they confirmed that the specs has been picked up by their representative and they will order the same again and they gave me reliance for the same, however after few days i called them again and they told me no order has been placed till 9th jan 2018 and even they are not able to process any order and they said they will give me lens kart point in my wallet against my money which has no market value, after more clarification i had a conversation with the senior of that complaint department and they assure me that your order will be placed. Beside this i got a message for refund request for order [protected] (Copy of the same has been attached), however no refund has been processed by them.
Its 25th january, i called them again, even at this stage they told me that they will place my order very soon. Therefore there might be possibility that the same will not be processed. Therefore in spite of giving them too many chances they are avoiding me and not refunding my money.

This raises a doubt against the corporate governance of the company.

I have problem with the contact lenses, i have purchased it from lenskart store from ludhiana. Your online consumer helpline said that please contact the store & when i contacted the store he always tell that the query is raised and i am awaiting for the reply from the company. I have visited the store 4 to 5 times. But there is no solution for me....

Vcc10299 c+ is model i purchased from lenskart store in electronic city near bhel, bangalore. As the frame msalign was given to the store where i purchased it. Instead of realign it, they broke it. Now they are saying that they don't take the responsibility of damages done while repair. And it's a ​note mentioned which they didn't tell while taking the frame. And now they are saying they have my signature. But they didn't mention it at the time of submission at repair.

A lens shop woner kept a Poster in his shop, with headline Bousch+Lomb, Our company isnt responsable for any complaints about our products bought from Lenskart.Theres a lot written against Lenskart by B+L, Which isnt true said by B+L to me by Twitter.He said their products r duplicat, a case is running b/w B+L & Lenskart.B+L asked me photo of that poster, they can take action against them.I cant take a photo, I give his details, please take action.He did it because he cant sell as cheap as Lenskart, to attract customers.This can spoil ur reputation.His derails,

Dilip Optics Grand
#80-31-13, Near Ravindra Bharathi School, Jawaharlal Nehru Rd, Gandhipuram, Rajahmundry, Andhra Pradesh 533103
[protected]

https://goo.gl/maps/ReHXAt5jzUE2

The poster is on the right side wall to us, if we face towards the billing counter.
This shop is very near to the Lenskart shop. Its very easy to see the poster by you.

please take action, its your reputation.

I have eye power so i visited lenskart stores in bangalore. Last week i visited 2 different lenskart stores in banglore one at kamakya and another near ramakrishna ashrama. At kamakya, bangalore they gave me the eye power presciption which says my both eyes got additional cylindrical powers of 0.25. So i got doubt and i visited another lenkart store near ramakarishna ashrama, bangalore they gave told only my left eye got additional cylindrical...

I have purchased the eyeglasses on 25th of december 2017, at the time of purchased i have applied the coupon in which i was supposed to get 50% cashback voucher but in there server it was not reflecting due to which they have suggested me that if i will give the product for the replacement then only i can get the voucher. I agreed and i have given it for the replacement on 9th of jan 2018. After when they have received the product, they are not telling approximate time they required to get the replacement done even i have not received any confirmation mail or message. Whenever i am calling they says that even they don't know.

Now i don't know when i will be getting back my product. As every time telling me the different things.

I purchased a spec with glasses from lenskart, Ranchi, Jharkhand on april 19th 2017 with Order Id [protected]. Within 9 month the glass broked and broke apart, when taken to the store, the person at the store refused to honor the warranty though it was not a physical damage as there were no scratch mark nor any tear marks or any marks of abuse.
The glass and frame are of bad quality and after sales service is also bad. Store person also said that if it broked in 1day after purchase we can not do anything. Please kindly help me.

Order id #[protected]
Ordered date - 02/01/2018
Its been 15 days i ordered. Till now i have not received shipment details nor notification of product dispatch. Why is this happening inspite of repeated complaints? There is no proper reply even when i contacted customer care multiple times. I demand immediate response and proper compensation from the company for causing inconvenience to me in this case of essential products.

On 31st of Dec 2017, I ordered a sunglasses with my specific eye power at their store at HSR 1st stage Bangalore and made the full payment . They informed me that the sunglasses would be derived to my residence with in one week. After a week, they delivered some different product.

On 6th Jan 2018, I returned that product to their store. Now they informed me that the product which I have choose which they have promised and taken payment for cant be prepared. They compiled me to choose some other product from there store. Again, I choose a different product from their store. Again they promised me that the new spec would be derived with in another one week.

On 16th Jan 2018, they called me on my mobile that my spec has been arrived at their store. If I want it to be delivered at my place, I have to wait another 4 days. So I went their store to collect my spec.

When I went there they have again given some different product and they told me that the product is bit a late so they are proving a complimentary sec without any power for me. The product is useless to me without any power and when I asked me why they called me to come and collect my product. They causally told me that they do not have any knowledge about the product which is arrived.

They just simply asked me with out any guilt that if they could refund? I do not any option left. But what about my trouble which they have made? What about there false promise which they have made twice.

It can't be compensate with the return only. There should be a strict action on their store.

The compensation should include all my effort and the time which I spend there.

This is in reference to the offer msg we received on 1/10/18 about getting 30%off mrp + 50%surprise cashback + extra 100 off( with no " conditions applied" clause)
We got 2 offers but surprisignly the most lucrative offer we dint get. i.e. 50% cashback. strange na. We have the bill dated 11/10/18.

can you please care to reply how will i get my 50% cash back immediately? or its just a hoax to loathe customers in purchasing your product.
I am attaching both of my bill and your offer msg copy.

I placed an order for a bifocal and a reading glass on 26 th December 2017. Made full payment as required.

Received my order on 6th/7th Jan 2018. Power was higher by 0.25 dioptre. So it was sent back for rework. It is 21 days now since placing of order and payment and I am yet to receive my order. daily telephone calls to the Lenskart Store on MG Road Pune, polite staff, but no answers.

Their in-house processes are broken. They are too centralised. They have good customer facing staff, but a third rate back office.

Go ahead and use Lenskart if you want to wait 10 /12 days for order fulfillment and repeated vendor follow up. They keep on advertising their low prices, but there are many Stores In Pune who match Lenskart prices and with great service. Maximum 3 days for delivery of bifocals and a day for normal reading glasses. This is first hand information - I ordered a pair from a Sacred Heart Wanaworie shop in Pune as I was having trouble without my glasses, and I got my order executed in 3 days for both glasses.

In short. NOT RECOMMENDED