[Resolved] Lenskart — cancelled my gold membership

vspanchal67

from Rajkot, Gujarat

Address:

662/2, G. K. Block. Opp. Hajipura Garden, Ahmedabad, Gujarat, 380004

As per my purchase with lenskart, i received mail about my gold membership.

As of now lots of company like amazon, netflix and others are offering free membership, i assumed that lenskart offer me and confirmed their gold membership to me via mail.

Once i used that mail to go for shopping, i received discount as gold member that confirm that i have working gold membership.

Once i place order and paid money, they cancel order and asking me to pay for gold membership.

It is very dirty practice and illegal tactics to fool consumer.

Once you authorized person's gold membership and confirm via mail, how come you cancel it and ask for money, once customer used it and pay money for order.

This is back door blackmailing to get more money from customer.

I attached screenshot of my gold membership.

Wish i will get proper answer from such company who try to rip off ci
Customer.

+1 photos

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Apr 14, 2020

Complaint marked as Resolved

Lenskart customer support has been notified about the posted complaint.

Verified Support

Mar 08, 2020

Lenskart Customer Care's response Dear Vinay, We apologize for the unpleasant experience. We'll definitely go through your entire concern and ensure to provide you with a speedy resolution on this. We're already following up on your rigorously and will get this sorted at the earliest.

Apr 14, 2020

Updated by vspanchal67 They gave me gift voucher of the same value of discounted gold membership. Painful journey to get things done with lenskart.
One simple solution for their mistake, they cancelled my order due to gold membership issue and I have to fight for right thing for such a Long time. Bad experience so ever.