Lenskart Complaints & Reviews

Sir,
Order no 17381368
Item id 34776520
Today we visited your gandhidham store and purchased 2 frames and and glasses, after payment we forgot that we had a offer coupon so we called and said them to avail but the behavior of mr. Amit morya was unexpected and very rude he was making us count of the time he attended us, and that to very rudely.
Even if he was not able to avail coupon he should not behave how he did, we are not here to listen your rude talk.
I just want to cancel my order and want my refund

Hitesh bhatia
[protected]

Visited lenskart at kharadi outlet which is in pradeep plaza with my mother. I am the regular customer and i got good service that is the reason i took my mother to the store. After selecting the frame we were waiting for for eye-test as there was a power cut we waited almost 1 hr at the store that's totally fine.

After an hour when power comes one executive take us for the eye check up, and suddenly another executive name hemant who was already present there doing something shouted very badly on his colleague stated that i am doing some work here. Me and my mother felt very bad. My mother is 51 year old suffering from diabetes and asthma still she is calm and patiently waiting for checkup just as per my experience. That gentle man named hemant does't care how he behaving with such an old customer after knowing that she is waited for so long.

He start the checkup and rudely stated that you undergo with the operation we can't give you the number. I do not understand that he is not the doctor but how he assume my mother had a operation. If he have a doubt he can politely ask but he clearly stated this that was very unprofessional and rude.

My mother never had any operation neither any minor or major surgery, i am not blaming his capabilities but at-least he should know the way of asking.

After that he rudely put the glass aside and again we waited like a fool.

I tried reaching them but there is no proper response from customer care as well as store people to whom i made payment i have the transaction id as well the payment request message from lenskart

I ordered the lenskart air blu lens product on 03 july 2020. When i opened the product i found the item missing in the box which i received. The packet in which i have got was sealed. But lens box that was sent by lenskart was empty. I was not expecting this from lenskart. Please guys i want my order to return please refund me the money asap. Unexpected thing happened first time with me on lenskart.com.

I ordered a spectacle on 24/6/20 that arrived at 1/7/20. The specifications of the lens was given but the delivered product was defective. Instead of cylindrical l -1. 5 and r -1. 75, it is spherical.
I have tried both email and phone options to contact lenskart, but no answer.
I want quick resolution of this problem as i don't have a spare glass at the moment.

My power is not available & they are not refunding me the amt. As well pending since 24th jun’20.

The spectacles were ordered on 8/5/2020 and order id no: [protected] and product id no.136816 the power of the spectacles was also sent. The spectacles are not made as per the power sent. Which makes it difficult for me to see.

I ordered two spex for my son from amritsar store on jan 13, 2020

But im very much disappointed from leskart both the spex's got scratches n one frame is broken.. Now how he will study or see.. Tears in eyes never shop again from lenskart worst services

Today afternoon i visited lensekart store at patlipada near hiranandani estate, thane west to buy a reading spec for my daughter. While i was looking at the right frame, i requested the salesmen asfaq and unish to tighten my existing spec, he verified my details in the system and agreed to do so.

After 10-15 minutes he returned my spec and i was shocked to see that layer on the lens has got damaged because of heat he applied for tightening it. When i complained, they refused and started arguing. All this has happened in front of me. My expensive glass which i bought from lenskast almost a year and half-back is of no use.

Kindly resolve my complaint as soon as possible

Hi team,

I had purchased lenskart specs from lenskart store in bomanhalli bangalore.

There was a problem in spec in one side stick so i went to the store last week to fix it.
Store people asked me to wait for 2-3 days to get a replacement confirmation.

Its very unfortunate that i haven't for any information regarding that yet.
Please reply me regarding this

I ordered the spectacles on 10th june and got the confirmation that it will be delivered on 15th june.
After waiting for the product, i made a call on 16th june. Then i got to know that my order has been cancelled due to payment issue. There was no communication made to me about the payment issue prior. I checked with my bank and there was no issue with my payment. Next day i get a call from customer care and they are saying that there is no issue with the payment now. Height of mismanagement!!!
Till date i have not got any reason why the order was cancelled, why the communication was made to me about it will de delivered on 15th june
Now they are saying, it will take another 5 days to deliver the product as they will now process the order again.
Being a leading seller this is how you are managing the orders of the essential items.

Ordered lens of john jacobs black silver full rim aviator john jacobs supreme steel jj e11545 - c1 eyeglasses worth rs. 3360. I was told by the store representative that my item will be delivered by 12th june 2020. Today is 16th june 2020 and i have not still received my package. I neither heard anything from lenskart nor from the courier partner 'ecom express'.

Store representatives are also not having any idea on the package when i approached them.

This has been the worst experience for me. Never expected this kind of service from lenskart.

I have ordered a bifocal eyeglass. It's power is either incorrect or the glasses are not proper. I am having an issue which reading.

I was referred to the lenskart service centre at murugeshpalya on old airport road bangalore to tighten the frame of the specs bought from lenskart. While fitting, the technician had broken the lense.

After checking with his higher ups he said he would get similar lenses and provide me replacement at 50 % of the cost within 15 days.

His commitment is mentioned in the customer service form no 28735 dated 01/06/20.

Every time i called the service representative mr amal, he blames it on covid and says that their head office personnel would call me.

It is 15 days and i think no one seems to be bothered to solve the problem.

I was purchase of two lenskart frame and glass one products color problem i was go to shop ans they says we are claim to company and tell your after 04 days. Then four days they are calling to me and says your claim approve and you will come and change your products. Now today i am going now but she says come after against 04 days i was check in my stock and only fram change you coze only color problems of your frame so west of my time money this is bad service please you give a feed back and give us better service any way i have nothing purchase any products form lenskart from feature
My name satish terdale
Mob no [protected] this is my membership no

This particular company has been harassing me for the last three months by not refunding my legal expense (For sending them a legal notice during the lockdown period) along with my fully paid amount of rs 4628 along with compensation for not delivering the spectacles. I had ordered my spectacles to himalaya optical on 27/5/2020 and received the specs within 6 days.

I haven't received my order and yet its showing that it has been delivered

Hi team,

I completely lost trust in lenskart. I am a loyal lenskart customer but this one incident has spoiled my trust and tested my patience to the core. I know its covid 19 situation and you are working with less resources available. But still what i had expected was a simple status of my product. See i have provided for a repair work even a local specs dealer would have given me a call for an update but what's the purpose of you people having an it team or department when i customer don't get updates on his product. If you people couldn't repair please let me know its a simple bend only i can repair it myself but please don't make a customer frustated by making him waiting for 90 days. Its a power glass so understand my feelings living without power glasses try living for 3 months without power glasses then you will understand my headache pain.

Simply waste of time and you lenskart

Refund not received, no message or callregarding the delay. During covid time an open/unsealed package was delivered which was not accepted. Lenskart team has full support until you make the purchase and after purchase they are just unavailable. I tweeted and found that their social media team is pathetic and nobody cares. I want my refund asap. Order id : [protected].

Order id [protected] request Id 5874652
In my sunglasses there was a repair needed so I mailed to support team of lenskart and they assured me that they will fix it post lockdown.Now when I visited the store representative there told me that it is not possible to repair the glasses and we have to initiate a replacement for the the same and they taken my request for the replacement but my request got rejected and the reason given is physical damage but it was not so a screw has got struck in arm which cannot be taken out and the frame other was ok.When I contacted support team to know about the reason they told me that it is branded product and such things and will not able to provide me a genuine reason.Please help me out . I intimated about the Same during the warranty so you cannot cancel the request on the basis of warranty being void. I have attached order number and request ID along with this mail .Please provide a resolution at the earliest.