Lenskart Complaints & Reviews

The issue that i have experienced was: i have gold membership on [protected].

I have selected 1+1 glasses from vincent chase.

Gold membership is not getting applied on second pair. Shop person called area manager and he gave codes.

No codes were actually working

Shop person told me to buy other gold membership on new number.. This is rubbish.. We paid 600 for gold membership and...

Sir.
Im submitting the complaint again because i am not getting any response against my last complaint.
October 15th i got parcel of 2 spectacles from lenskart. Then returned it. Then after inspection at october 28th lenskart issued my refund. And according to their rules they will refund it on the debit card i used within 10 days. Today is 11th day. I have checked my bank account more than 10 times in last 24 hours.
br...

I order two spectacles and returned it because of power issue. Lenskart issued refund at 28th october and promised me i will get my refund within 7-10 days in the debit card with which i made payment.
Today is 10th day. I still not get my refund.
I checked my bank account too, i still didnt get any kind of refund. 2600 rs for a student like me is too much. Please help me. I beg u!!
My lenskart id is active with this...

I visited lenskart siliguri and the sales girl in the shop was the worst ever . She was abusing screaming shouting calling me names banging the tables and pussing chairs around . It was the worst sales person i ever met . She was abusing me calling names and when i questioned her on why shes being so rude and abnoucious shes telling me that i boughy some ### frame for her to put lense in and that im a cheap person and i shouldnt be comming...

I have ordered two boxes of contact lenses from lenskart store on 29.10.2019 and expected delivery was 01.10.2019 but till today there is no status for the same and after reaching out as customer care they have no answer and days that the item is not available at warehouse..
The order was required urgently but I am helpless

Order I'd no - [protected]...

I have 2 eyeglasses of lenskart and all of them have same frame. One of the frame got breakage with just opening it. And within 3 months of purchase.

I am sure breakage was not due any manual force. When i mailed them, they told that breakage don't cover under warranty.

I also visited store and they replied same that this is not cover under warranty.

So within 3 months, frame hinges broken without...

I have bought two spectacles of john jacobs but i can't wear it inspite of investing 6500 rs... Their fitting problem is seems to be permanent.. I go to the lenskart for a solution... They fixed the problem but when i come to my room the same problem appears.. Then i called lenskart and they told me your power is 0.5 more than the power boundary range of these spectacles... Then why they don't tell me at first?? 6500 rs is not a small amount...

Sir,

I still have problem (My head aches while working on desktop in normal distance) with the specs that i have purchased 7/8 months ago.
When i complained first time in 15-20 days they took back the specs from me and returned in 2/3 days claiming to have repaired/rectified the specs. But, with the prolonged compliant, i again approached them in 8-10 days when they did not respond properly saying the specs had no problem...

Hello team,

I had visited lenskart store yesterday morning 11am at tembinaka thane west branch and i purchased it from same branch only. Store executive has taken some pics of broken frame. The frame is broken at right side and also have crack on right side bottom of frame. Request you to please check this on urgent basis as i have eye sight problem and provide new frame on priority basis as this is product quality issue....

I have visited one of the Lenskart showrooms when I visited hometown (INDIA) in UP, Lucknow Gomti Nagar Patrakarpuram store for the eye testing and to order the specs for myself and the optometrist in the store tested my eyes and I don't know how she is recruited in such a good company as she didn't have any of the knowledge regarding the testing and zero communication skill, she gave me the wrong figures for my refractive errors eye vision...

I have recently purchased two spectacles for my family from lenskart shahid nagar, bhubaneswar (Order no[protected]. During the purchase the sales representative promised us free repair and delivery during any problem related to the spectacles. The frame supplied by the seller is so fragile that it broke within 24 hours of delivery. The frame has been given to the seller for necessary corrective action. Now even after 1 month, the seller...

I have 4 eyeglasses of lenskart and all of them have same frame. One of the frame got breakage with just opening it. I am sure breakage was not due any manual force. When i mailed them, they told that breakage don't cover under warranty. As per them i have no other option just to buy a new eyeglass. Although i have blu lenses in that frame which are proper....

I have purchased 2 Oakley frames at your Store located at Inorbit Mall, Vashi via Order Ref.:[protected] dated 15th September 2018. The said products were under 2 years warranty. Within 6 months of the purchase one of the frames was showing durability issues... that is, the frame become loose and getting dropped lower on the nose... and also one of the rubber grips on the frame got split at one edge and keep on giving away.. that led to the...

I went to lenskart store at attapur, i ordered 2 spects with frame +lenskart blu lenses. The amount i paid is 4628. After coming home i saw the same frame+lenskart blue lenses in lenskart.com app, the cost was only 2084.
The store took more money from me and i am the gold member in lenskart.com. Please refund my money if the cost is less than what i paid....

I ordered 2 specs of brand vincent chase vagabond with thin lens (British optics brand as told by lenskart) for both the specs from lenskart store.

When i went to the store for ordering eye glasses, lenkart associates were insisting me to go for thin lens because of my high power.

When i asked for the brand name they told indian brand. When i asked again which brand specifically, they told british optics. What...

Hi,

It has been just 8 months that this piece of product made me visit your andheri west store twice.

Even after purchasing product from lenskart for 2nd time the satisfaction is nil.

After promising me the best quality frame and some blue lenses i purchased the product considering the brand, service and so called offer which eventually made me to take the decision.

The worth...

I use the specs occasionally, but really let down with the quality. After spending so much money (More 5000rs and occasionally use) still got the frame which was of very poor quality. Guess won't be able to trust lenskart or oakley and will keep this in mind in future purchases or referring some one to buy frames.
Check the picture of the frames that too after using it very sparsely. You can verify this by the colour or general look...

I had won voucherlkct-2wagl-04x8h through nbt happy times lenskart offer
They offered me 500 ₹ voucher which i can apply on any purchase of specs
But when i placed the order of 559 ₹ specs into cart, the voucher doesn't work. Not on 559 but also on 899, vouchers didn't working. I had written the voucher code many times but still not that app doesn't taking my vouchers.
Worst app ever...

I have the same problem as many others. I had ordered contact lenses from lenskart, even got a confirmation call and promised me will be delivered within 26th of september.

Right now when i checked the shipping status, it's showing the item is stocked out? What the hell is happening, i have made the payment and waited 3-4 days for the item to get it delivered.

Don't fool peoples by giving fake promises, as i'm...

I got a message from lenskart that they couldn't deliver lens as they couldn't locate address, the strange thing is 2 days back i got lens solution deliver to same address along with sand invoice.
Lenskart customer care promised that they will make sure my package gets deliver by 12 pm today i. E on 25 sep that didn't happen then again they promise for 5 pm which i doubt will get deliver.
Provide me right assistance to deliver...