Lenskart Complaints & Reviews

Hello Sir,
Pls. block this company sending me sms frequently. I don't use glasses or lenses or never subscribed for it still they are sending me sms.
Moreover, they don't provide complain number to stop it or remove my number from their database.
Pls. take harsh actions against them. I've attached screenshots of sms received,

Order id [protected] is picked up 2 days ago still my exchange order is not placed. They told me 2 days ago they are fixing the error and cannot place exchange order. I have mentioned my new chosen frame also. All frmaes are going out of stock. They are so careless and now the 21 days lockdown maybe my order would not be placed. How irresponsible they are. Not replying my mails. Call option totally unavailable.

Good morning,
I am writing to you regarding deficiency in service by lenskart, when i have failed to get redressal from resolution officer. Please refer order reference no [protected].
I had purchased a sunglass by redeeming toi/lenskart voucher of rs 700/.
The sunglass was defective. I approached lc consumer complaint. They told to send pictures of defective piece, which i did. They called me and told, yes it is defective and they will change it. They arranged return pickup. It reaches to them. Then
They wrote me that they are giving voucher of rs 700 which can be used for fresh purchase.
Since there is no sunglasses available in that cost and i do not expend more, i request them to give me sunglass of lower value for which they don't agree. Then i asked him to return the same piece which they have collected from me. For which they don't agree.
They want that i go for higher value of sunglasses and pay the difference. For which i am not comfortable.
In today's mail mr manas denied to return the product. Mail is appended below-

Order ref #[protected]]

Good morning mr lalji,

Greetings from lenskart!

I am writing to inform you that we are unable to do anything in this case since there is no provision to return the product to you.
​
Thanks for your patience and understanding.

Should you have any questions on this or need any other help, please write to us at [protected]@lenskart.com or call us at [protected] between 9 am - 8 pm.
​
Regards,
Manas
Resolution officer

I could not understand my fault. Why a customer is i'll treated. How can lc hold my product /not return the product. It is a gross negligence from his part as well as deficiency in service in the eye of law.
I seek your intervention in the matter to resolve it.
Hoping for your cooperation
With regards
Lalji srivastava
Ex jt director
Drdo min of defence

My name is john polex, i brought an eyeglass from your company six months before. Unfortunately on of is legs hinges screw lost. I went to your sasthamangalam shop for repairing it. While they repairing it its leg broken and they register for an exchange. Exchange no [protected] dated 7-3-2020. The salesman assures that i will receive the glass within 5 to 7 days. But it is regret to say that i haven't received the eyeglasses till now. Pls think is it good for a reputed company like lens kart.

I visited to u r kind outlet in dlf shopping mall at dlf phase 1 gurgoan on 11 march 2020. My wife who wanted have new reading glasses, shortlisted some design, for the billing u r executive asked my mobile no at least 5 times this was strange anyhow without getting irritate i offered my no on each occasion. After taking my no u executive instead of free me started entertaining other young visitors who came after me. I apprised u r executive that i am getting late but not only both o[censored] r executive ignored us but they were not bothered that we r leaving u r showroom. Hats off to the attitude o[censored] r team. R u deliberately deputing down-market staff or there is lack of training or their gromming. My suggestion is that u may charge bit extra but try to deploy some sensible persons. Regards sunil dutt dua [protected]

I got my product and then started using it. I was not comfortable so i exchanged it and again i was not comfortable, so they convinced me to again exchange and i did that again. They made me do this for 1 month and now when still i am not comfortable they are not refunding my money. They are worst for service and now when i call customer care they are just making me fool by saying exchange the product. So should i just always exchange my product and kee spending my time to go to their shop again and again

As per my purchase with lenskart, i received mail about my gold membership.

As of now lots of company like amazon, netflix and others are offering free membership, i assumed that lenskart offer me and confirmed their gold membership to me via mail.

Once i used that mail to go for shopping, i received discount as gold member that confirm that i have working gold membership.

Once i place order and...

Hi,

My name is rathish. I made an order via lenskart for about rs.1676. I made the online payment through the upi payment mode that they provided. After i made the payment, they deny that the payment was made at all. I have also submitted the receipt for proof for them. They still do not agree and keep sending me options and links to make repayment.

Attaching screenshots and proof documents for the same.

I requested for a return of a pair of spectacles and returned in the lenskart store vijayawada on january 25th and i was promised a refund within 3-7 days but it's been more than 35 days but the refund hasn't been processed, it still shows under process.
I need to get a refund of rs 3590/- please process it fast, i tried to connect with the company but couldn't get any details for refund problem.

Got mail that I am become gold member and have privileged to buy one get one free.
I ordered and paid money as their application mentioned.
After that they asked more money for gold membership which I got it as promotion in my mail. Once they send mail of gold membership how come and booked order according to that how come they cancelled it.

Once I paid, received call and said me they can not process my order...

Hi,

Today again lenscart guy had called me to ask if i can visit a lenscart outlet. Instead of sending their refractionists to my home after giving me appointment twice, making me wait, attending c their calls, answering patiently, updating them, no use.. Except coming home as promised, everything else they are talking, calling me, wasting my time, irritating & harassing me from 4 days..
If they are not attending people after checking & giving appointment twice based on my area pin code 560049, then what's the use of calling me?
Don't i know to visit a lens outlet? Should i learn from lenscart? Is this y i attended calls from them from 4-5 days?
Lenscart refractionists are staying very near my area, but still they are not attending my appointment at home in pincode area 560049, as promised by them.. Is this how indian companies wasting it's people's time? You guys should answer the world with this example. I'm just disappointed with how india is using it's internet facilities & it's technologies. Shame on you guys..

-keshava. S
[protected]
[protected]
Raghuvanahalli
Mundur post
Virgonagar branch
Bangalore east taluq
Bangalore-560049

Hi,

Upcoming appointment : your [protected]@home appointment #[protected] is scheduled for today at 11:00 am - 01:00 pm. You can reach our refractionist r naveen kumar at [protected]. To reschedule, click HTTP://lnskt.co/Ic1aaOhb

This is the second time i got appointment from lenscart after they checked my area pin-code.

Lenscart wasted my 4 precious days, no respect for my patience to attend 15-20 phone calls from lenscart.

I even helped them by giving my google maps location on whatsapp to their field executives (Refractionists)

They told they'll send or come to my home keeping me waiting for them, attending their calls.

But, instead of coming home, they just managed on phone calls.

This is a # company wasting people's time & energy, giving false promises.

Totally upset with lenscart, i need their refractionists to come home, that's it, no more phone calls.

Thanks,
Keshava. S
[protected]
[protected]

Firstly, ordered one sunglasses it was of medium size than exchange order placed by lenskart team itself, received the order but product was defective, returned order but yet received the status of exchange order.
Product was broke, scratch marks were there it was defective
No proper actions been taken
Giving excuses
No accurate information given
[protected]
[protected]
Exchange order to be placed soon

I got a call from lenskart on the 16th and i ordered the contact lens on the phone then i did not like cash on delivery for delivery, then they sent the link to the e-mail then i pay money 603 rs on google pay. However, when they come to my massage e-mail that the payment is pending, make payment continuously and they have not even processed the order yet.

I was offered a frame which was not physically available with the salesman who came to my house. I ordered a bigger frame as per the size of my head, which was committed, however a smaller frame has been delivered. On requesting for a change, it is not getting picked up for 3 days now. I wnt a full refund of the same against the same. Else i will be compelled to move to appropriate authorities for a resolution.

Even after getting appointment to my pin code 560049 address, refractionists not coming to home for checking eyes saying this is village, it's showing some village etc.. Wasting my day.. Customer care called me for update thrice, instead they should update me.. Executives not working sincerely, very lazy.. Instead of wasting time on phone, they could've come & gone..

Upcoming appointment : your [protected]@home appointment #[protected] is scheduled for today at 11:00 am - 01:00 pm. You can reach our refractionist saroj kumar at [protected]. To reschedule, click http://lnskt.co/Ic1aaOhb

Keshava
[protected]
[protected]
Raghuvanahalli, mundur post, virgonagar branch, bangalore east taluq - 560049
Off budhigere-devanahalli airport road.

It is sorry to say that till date the issue has not been solved to the customer satisfaction. The details of incidences after the email registered by the customer are as under:
1. An email sent on dated 06.02.2020 dated 10.42am explaining my grievance,
2. A call received from [protected] lenzkart.com and mr mayank sharma listened to my grievance and assured for redressal.
3. On dated 07.02.2020 i received my discount voucher through email.
Gift voucher code: cbdiw19-[protected]-hk1gb amount 2102 rs
4. On dated 10.02.2020, again customer experience team mr mayank sharma took me on conference call with local moga store employee to sort out the issue. But mr rakesh store employee told that manager is on leave and only he can help. On deliberation of the issue, he neither showed any apology nor was he interested in listening my complaint. Again i conveyed my displeasure to mr mayanak who also got to know about attitude of the employee over conference call. Mr mayank also assured to arrange a apology call from store manager.
5.in the mean time on dated 08.02.2020, i received a text meassage from lenzkat stating that being a gold member i would get a 50% off on one pair of john jacobs and vincet chase
Code: off50-feb-c04a-iexa8 valid upto 15th feb
6. On dated 13.02.2020, mr manjinder the store manager called from number [protected] at 10.33am and apologized for whatever happened. I again conveyed my whole experience with lenzkart. When i asked him about to use of both vouchers i. E. One diwali 50% discount voucher received through email on dated 07.02.2020 and another received through text message on dated 08.02.2020. He explained me as follows:
If i buy any product of vincet chase or john jacobs suppose amounting rs 4000/- then through code received through text message i. E. 50% off till 15th feb then amount shall reduced to rs 2000. Now another diwali discount voucher 50% can be applied which will further reduce the amount to half i. E. Rs 2000 to rs 1000. But diwali voucher was amouting rs 2102 hence remaining amount i. E.[protected]Used as discount) shall be lapsed because it is one time use.
So basically i would get rs 4000/- shopping in amount rs 1000 after application of both code.
7. I got convinced and he confirmed the same calculation again to which i thanked him and told him that i would purchase something.
8. On 13.02.2020 itself, my wife visited the at 3.00pm and showed mr anjay present at store both the codes. He again told that both code can not be applied on one product. She called me up and i called mr manjinder at 3.06 pm and 3.14pm to resolve the issue. Then he told me that both codes can not be applied to same product.
9. I was again shocked that in the morning itself he confirmed about using both codes and also gave an example to make me understand. Within few hours he changed his statement. Also he misbehaved over phone with me and told "do whatever you want to do". I told him that on your calculation itself i told my wife to visit the store. She had to face such inconvenience in visiting the store, stayed there for half an hour in anticipation of resolution of matter but totally disappointed after store rejected to apply both codes at the same time. But in vain.
10. So basically from where my grievance started, i am back to same point after a period of 7 days. Initially also store manager misguided and made fool out of me by saying that rs 2102 i. E amount of discount voucher can be fully used on any amount of shopping but later on told me that can be used fully only on shopping of double amount. I was trying to get away with the confusion created by store manager within these few days but i again i was misled my mr manjinder told that both codes can be applied on a single product but again store did not apply it.
11. Earlier only i was harassed rather this tile my wife also became the victim of whole misunderstanding and has to waste her time and energy to visit the store in anticipation of some cheap shopping as promised by mr manjinder over phone.
12. So this way i feel cheated and being manipulated by lenskart showroom. I made a purchase for the very first time through lenskart to begin my association in hoping of good future. But in the first time itself, lenskart such as big and renowned name has left its customer feel cheated and misguided. I being an educated youth of the country would not expect such unethical behavior. Since at the time of purchase they promised me the discount voucher, i opted for gold membership and even ordered two pair of glasses. If they would have guided me properly and with honesty, i would have only purchased a single pair of glasses and not have even opted for gold membership.

13. I strongly condemn this type of action and would request to enquire the matter and punish the defaulters for misconduct and misguiding the customer again and again. I think mr manjinder himself is not aware of policies of company and misunderstanding the discounts options and is not able to handle the customer. That is basically ruining the image of company.

14. As already on receiving call from customer experience team mr mayank, i kind of thought to just normalize the matter but again mr manjinder tried to dupe me and this time i would not forgive him and entire team if my concerns are not redressed immediately.

[protected]

Sir,
I had ordered an item (Id:[protected]) but due to size issues, i returned it but refund hasn't been processed yet. Initially i ordered the different item (I'd:[protected]) but returned it due to size issues and got store credit, that i used for above mentioned order. I talked to customer care but no resolution was provided. Kindly look into the matter.
Thanku

I had made an order for the amount of rs.4591 and cancelled after the amount was deducted. I have been requesting refund since 3 months and it has still not been processed.
I have been contacting customer service, they always tell me to give them 48 hours which is a week in their dictionary.
My tickets always get closed stating my refund has been processed but it does not reflect in my account.

My order number is [protected].

Order id:[protected] - matte black blue full rim rectangle large (Size-56) vincent chase air classic vc e11965 - c2 eyeglasses, product id: 132691
Lenskart is just ignoring the issue of physical damage done by the wrong frame provided. I am wearing it for more than 3 months and now they are pressurizing me to take a refund for the frame which is not fitting on my face saying that they are not having the appropriate frame for me. As per their instruction, i have already given the product id selected from their product list which is still available on their website and the mobile app as well.
As per their terms & conditions (20) return, refund or exchange policy
The refund, return or exchange process will be initiated only after we have received the product/s in the condition as mentioned above.
As stated you could either get a refund of cash or exchange it for a voucher. If this is not applicable, you could exchange the purchased product for a different product of the same value or higher value. No difference will be paid in case the exchange is made for a product of a lower value.
They are not even ready to discuss the damage done by the wrong frame i am still wearing for the last 3 and a half months. Every day they send an mail which is almost a copy and paste of their previous mail. This is how they are dealing with customers.