[Resolved] Lenskart — Cheat custom by providing wrong information before buying a product

Nisha Soni

Jun 4, 2021

Address: Infront of Hotel Savera, Rewa Road, next to Shagun Sarees, Madhya Pradesh 485001

I had purchased 2 specs from lenskart satna Madhya Pradesh in Last lockdown 10 may 2020 the Shopkeeper told us about the insurance policy in which he told us that with in 1 year if your specs is break it get repaired free of cost no extra charge is pay ... when my specs glass is break I went to shop then shopkeeper say you have to pay 60-70 % of the original amount of the specs even that specs is with in insurance.. first' the provide the wrong information they never told this thing that we have to pay even the insurance is there ..the some how delay are request and ask me to pay other wise nothing is possible ...now due to lockdown my insurance is over now ..then what should I do ...it all mistake of Shop keep your service is very bad why coustom Take specs from lenskart because it is good nic, give us quality and perfection but I am very disappointed from your service you all cheat coustom before buying a product provide a wrong information ...take some action against Shopkeeper and repair my specs in free of cost because it's not are mistake then why I have to pay for it.
I hope you take action against it as soon as possible because I am facing lot of problems without my specs.
Thankyou

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Aug 12, 2021

Complaint marked as Resolved

Lenskart customer support has been notified about the posted complaint.

Verified Support

Jun 04, 2021

Lenskart Customer Care's response Hi Nisha! We are really sorry for any inconvenience. Please help us with your order/shipment number at [protected]@lenskart.com. We will get back to you as soon as possible.

Jun 06, 2021

Updated by Nisha Soni Order # & order Date : 16824038, 10 May 2020

[protected]@ lenskartomni.com

Verified Support

Jun 08, 2021

Lenskart Customer Care's response Hi Nisha! We will definitely help you in this matter. We are currently reviewing your account information and be assured we will try our best to answer all your questions. Will be contacting you within the next 24 hours. Thank you.

Verified Support

Jun 28, 2021

Lenskart Customer Care's response Hi Nisha! We tried to have a detailed conversation with you but could not speak with you. Also, we have shared all the necessary information on your email ID ie. s*n*ee*.n*g*y*c*@gmail.com Please contact us back in case of any assistance we will happy to help. Thank you.