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Lenskart Complaints & Reviews

3.9
Updated: Nov 20, 2025
Complaints 1681
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Lenskart reviews & complaints page 34

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Dayanand Ahlawat
May 9, 2021
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Address: sector -15 gurgaon

I was facing stress and headache so i went to lenskart for eyetest dated 15 january..that time they gave me a number prescripyion for far sight only. i had ordered a pair of spectacles. and spent approx 4000 rupees.

the problem didnt resolved, i was struggling continuous with stress and headache. iwent multiple times for number check again, but unfortunatley sometime there was rush in store and sometime refractonist was not available and it could not happen.

i went one more time and i went throgh eye checkup, this time they have make an addition of near sight number also. they have added +0.75 number in both eyes.

Now again it is required to go for progressive lenses, and again i need to spend more 4000 to 5000 rupees.

what is my fault in this. Please resolve my problem and change my specales lenses without any cost.

Dayanand Ahlawat
[protected]
Aug 6, 2021
Complaint marked as Resolved 
Lenskart customer support has been notified about the posted complaint.
Hi Dayanand! Thanks so much for reaching out! We will ensure this is taken care of completely. Could you please share your Order ID/contact number, so we can quickly have a look into this?
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    Mishka_Sia
    May 5, 2021
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    Address: R Mall Mulund West, Maharastra, india

    Hi
    I ordered Progressive glasses before lockdown from R Mall Mulund
    despite the technician taken the measurements the lens and number are incorrect, which is causing me too much trouble
    I cant see my laptop screen properly
    I would like to get a replacement for the same
    I have invested more than Rs 5500 on these glasses
    Would request you to kindly address the same
    Thanks
    Smita Rawat
    [protected]@colpal.com
    [protected]
    Aug 6, 2021
    Complaint marked as Resolved 
    Lenskart customer support has been notified about the posted complaint.
    Hi Mishka! We will ensure this is taken care of completely. Could you please share us with your Order ID/contact number, so we can quickly have a look into this?
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      Pijush86
      May 2, 2021
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      Resolved

      Not giving exchange

      I ordered a specs from lenskart at 18/04/2021. The frame was not fitting well. So I went for exchange. After getting the product lenskart no giving me exchange link. I contacted customer service they told me it's not possible. Order ID is [protected]...
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      Srija Putatunda
      May 1, 2021
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      Address: Kolkata

      After repeated request my Son's spects are not yet delivered. He is almost blind without it. Plz help.
      Aug 6, 2021
      Complaint marked as Resolved 
      Lenskart customer support has been notified about the posted complaint.
      Hi Srija! We will definitely help you in this matter. We are currently reviewing your account information and be assured we will try our best to answer all your questions. Will be contacting you at the earliest. Thank you.
      Dear Srija, This is in reference to the query raised by you for Order ID [protected]. We would like to inform you that the product has been delivered via Bluedart courier on[protected].Thank you for choosing us for your purchase. We sincerely hope you enjoy this product and consider us in the future as well.
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        Srija Putatunda
        Apr 30, 2021
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        Address: 40 B kabi Guru Sarani

        I ordered spects for my Son on Monday. He is 7 years old. Has extreme high power which can be checked from records. I repeatedly requested for early delivery as he is almost blind without spects and his spects are accidentally broken. After 4 days the same is not yet delivered and in website delivery date is reflecting as 8th may. Does it take 12 days for a spects delivary within kolkata. Kindly help with earliest delivery as my little son is terribly suffering.
        Aug 12, 2021
        Complaint marked as Resolved 
        Lenskart customer support has been notified about the posted complaint.
        Verified Support
        May 02, 2021
        Lenskart Customer Care's response
        Hi Srija! At the outset, we are extremely sorry for the bad experience you had and we would definitely want to get this right for you. We are currently reviewing your account information and be assured we will try our best to answer all your questions. Will be contacting you at the earliest. Thank you.
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          Rajy1126
          Apr 29, 2021
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          Resolved

          Website: www.lenskart.com

          Non-Delivery of Product
          Resspected sir/ma'am, This is to inform you that I had placed an order for vision spectacles on 16/04/2021. But lenskart automatically cancelled the order on 17/04/2021 siting technical issues on their end. I would like to point out that once an order has been placed then it is binding upon the merchant to fulfill the order and they cannot cancel it without the buyers permission as per the law which they have clearly violated in this case. When I confronted them that why my order was cancelled then they said that I should place a fresh order but placing a fresh order is costing me Rs. 1000 more. Lenskart is using very phony techniques to lure customers to their website by showing huge discounts but when anyone places an order then they just cancel it and ask for Rs. 1000 more. This is blatant extortion. I would like to request lenskart to please deliver my product at the original cost that I had placed it, since after placing an order the order cannot be cancelled without the agreement of both the parties which was clearly not taken in this case. Hence they are breaking a very big law.
          +1 photos
          Aug 12, 2021
          Complaint marked as Resolved 
          Lenskart customer support has been notified about the posted complaint.
          Verified Support
          May 02, 2021
          Lenskart Customer Care's response
          Hi Manju! We will definitely help you in this matter. We are currently reviewing your account information and be assured we will try our best to answer all your questions. Will be contacting you at the earliest.Thank you.
          Verified Support
          Jun 28, 2021
          Lenskart Customer Care's response
          Hi Manju! At the outset, we are extremely sorry for the inconvenience caused to you. We would like to inform you that your order has been canceled as it got placed due to a technical error which has now been rectified by us. You can now place a new order from our amazing collection. Thank you.
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            Madhu KC
            Apr 29, 2021
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            Resolved

            Address: Kodasoge v/p Gundlupet taluk Chamaraajanaga district

            My glass stick is broken I have 1 year warranty how can I return these
            +1 photos
            Aug 6, 2021
            Complaint marked as Resolved 
            Lenskart customer support has been notified about the posted complaint.
            Apr 29, 2021
            Updated by Madhu KC
            My Glass is broken I have a 1 year warranty how can I return these I am paste the gam tep for temporary use
            Apr 29, 2021
            Updated by Madhu KC
            My Glass is broken I have a 1 year warranty how can I return these I am paste the gam tep for temporary use
            Hi Madhu! Thanks so much for reaching out! We will ensure this is taken care of completely. Could you please share your Order ID/contact number, so we can quickly have a look into this?
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              Saranya Vanniarajan
              Apr 29, 2021
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              Resolved

              Address: Madurai Anna nagar

              I ordered spectacles..but it doesn't accommodate my eyes...again and again the show room person trying to convince rather than changing or taking a complaint...very poor service
              Aug 6, 2021
              Complaint marked as Resolved 
              Lenskart customer support has been notified about the posted complaint.
              Hi Saranya! At the outset, we are extremely sorry for the bad experience you had and we would definitely want to get this right for you. Please share your Order id/Mobile number and we shall proceed with the resolution.
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                Sareen R
                Apr 28, 2021
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                Address: Vanasthalipuram

                Instead of fixing the half rim glasses nylon thread, the store is suggested me to buy new glasses. How come the store forgot to make service a priority than sales. very pathetic behaviour by the store in charge.
                Aug 6, 2021
                Complaint marked as Resolved 
                Lenskart customer support has been notified about the posted complaint.
                Hi Sareen! At the outset, we are extremely sorry for the bad experience you had and we would definitely want to get this right for you. Please share your Order id/Mobile number and we shall proceed with the resolution.
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                  Logan Carter
                  Apr 27, 2021
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                  Resolved

                  I Bought a computer glass from lenskart dated on 10/03/2021
                  Abhishek was the eye wear expert direct me for the purchase as a lenskark representative.
                  after several discussion i bought a computer glass with order ID [protected].
                  Then I payed particular amount through online.
                  4 days later the product received (14/10/2021)
                  After received I realize the trap behind marketing, they were added golden membership card without my Knowledge.

                  I didn't expect from lenskart.
                  It is non recommendable purchaser
                  Aug 12, 2021
                  Complaint marked as Resolved 
                  Lenskart customer support has been notified about the posted complaint.
                  Verified Support
                  Apr 29, 2021
                  Lenskart Customer Care's response
                  Hi there! We will definitely help you in this matter. We are currently reviewing your account information and be assured we will try our best to answer all your questions. Will be contacting you at the earliest.Thank you.
                  Verified Support
                  Jun 28, 2021
                  Lenskart Customer Care's response
                  Hi there! Thanks for your time over the call. We have shared all the necessary information with you. If there is any other concern, please feel free to reach us. Thank you.
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                    ShaliniRanjan
                    Apr 23, 2021
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                    Resolved

                    I had purchased two progressives glasses under gold membership of buy one get one free. I was told it has blue block. I was not satisfied and exchanged the glasses with one for far vision and one for near. I was asked to change one of my selection of frames by the Lenskart executive who gave a technical reason for the same. However, I was not happy with the clarity of lens and returned both to Lenskart but I haven’t got the money back. The frame which I was asked to choose by the Lenskart executive does not come under refund. On contacting the customer care, I was assured of prompt refunds for both the glasses but haven’t got it yet. I almost write daily to Lenskart and call them but to no avail. My ticket number is 12526493
                    Aug 12, 2021
                    Complaint marked as Resolved 
                    Lenskart customer support has been notified about the posted complaint.
                    Verified Support
                    Apr 26, 2021
                    Lenskart Customer Care's response
                    Hi Shalini! We will definitely help you in this matter. We are currently reviewing your account information and be assured we will try our best to answer all your questions. Will be contacting you at the earliest.Thank you.
                    May 16, 2021
                    Updated by ShaliniRanjan
                    Lenskart has still not resolved the issue. They keep on calling me saying that they need 24 hours to look into the matter which has been happening since I lodged the complaint. Now they do not even acknowledge the receipt of the 2nd glass that i have returned though i have given all the proofs that I had of the link sent for refund ( which of course did not work) after they received the 2nd pair. It is very frustrating to have lost the money as well as the glasses.
                    Verified Support
                    Jun 28, 2021
                    Lenskart Customer Care's response
                    Dear Shalini, we're delighted to know that you've received the complete refund back in your respective bank account. Please be assured that your feedback has been duly noted at our end and will surely be highlighted to the designated team for providing our customers with hassle-free experiences in the future. For any other assistance, feel free to revert to the same email and our team will be there at your service.
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                      Anwesha dutta
                      Apr 23, 2021
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                      Resolved

                      I order 2 spectacles on 23rd april i have already done the payment on 23rd at 3pm..its been almost 48 hours still it shows payment is pending. and i just check the bank they said amount got debited...i contacted to lenskart support system still the issue is not solved yet!
                      Aug 6, 2021
                      Complaint marked as Resolved 
                      Lenskart customer support has been notified about the posted complaint.
                      Hi Anwesha! At the outset, we are extremely sorry for the bad experience you had and we would definitely want to get this right for you. Please share your Order id/Mobile number and we shall proceed with the resolution.
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                        Srivarsha321
                        Apr 22, 2021
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                        Resolved

                        Address: Boduppal, Hyderabad.

                        My name is Srivarsha Gobburi. I had bought a pair of spectacles from Lenskart 2 years ago and returned them. I did'nt get my refund for it.
                        Please refund the amount of 1800 as soon as possible.
                        Aug 6, 2021
                        Complaint marked as Resolved 
                        Lenskart customer support has been notified about the posted complaint.
                        Hi there! At the outset, we are extremely sorry for the bad experience you had and we would definitely want to get this right for you. Please share your Order id/Mobile number and we shall proceed with the resolution.
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                          Albin1995
                          Apr 22, 2021
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                          Resolved

                          Lens power change

                          I have ordered 2 john jacobs specs from lenskart, I correctly add the 2 power, after nigh i just check the order the power they mention in the specs is wrong and it changed, at night i can't contact customer care then morning i contact them, they says the product is shipped they can't do anything, after says they will recall the product and wait for 6 days, actually i don't have time, it makes irresponsibility form your side, even they don't...
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                          Dhiraaj Abichandani
                          Apr 20, 2021
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                          Resolved

                          John Jacob Frames

                          I had purchased 2 specs of John Jacob from M2K rohini from - Dheeraj [protected]. After sometime accidentally sticks of one frame was damaged. Rohini Store Staff was totally rude & said we don't repair the frame and can't do anything. I have to go to local shop for repairing. But sorry to say I had purchased a Branded Comfortable frame now it become local & totally uncomfortable. Attached photos of Original & Changed stick Frame.
                          br...
                          +2 photos
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                          Muhammed Ajas
                          Apr 20, 2021
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                          Resolved

                          I have purchased a Air LA glasses with frame from lenskart online worth 2500₹ in Jan 3.within weeks frame started to get loosen, one of that frame broken.they have mentioned that frame will always maitain its shape but it is loosing its shape while using and they have mentioned it is highly flexibile and durable all this are false promises cheating conaumer
                          My order id : [protected]
                          +1 photos
                          Aug 12, 2021
                          Complaint marked as Resolved 
                          Lenskart customer support has been notified about the posted complaint.
                          Verified Support
                          Apr 24, 2021
                          Lenskart Customer Care's response
                          Hi Abbas! We will definitely help you in this matter. We are currently reviewing your account information and be assured we will try our best to answer all your questions. Will be contacting you at the earliest.Thank you.
                          Verified Support
                          Jun 28, 2021
                          Lenskart Customer Care's response
                          Hi Abbas! We would like to inform you that the replacement order has been delivered and hope you are satisfied with the product. Thank you for choosing us for your purchase. We sincerely hope you enjoy this product and consider us in the future as well.
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                            ambarishpatkar
                            from Mumbai, Maharashtra
                            Apr 19, 2021
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                            Resolved

                            During Home visit, the technician gave only spherical power and said the cylindrical number does not matter. trusting got the progressive and distant vision package and got gold membership activated without asking .After receiving the single vision started facing issues and got replaced but not to satisfaction so got the number checked from a Eye doctor and to my surprise the power difference was there which was causing issues . Got single vision power corrected and need the progressive spectacles also changed to the doctors prescribed power which is much lesser than lenskart tested power and also with the cylindrical power with axis
                            Aug 5, 2021
                            Complaint marked as Resolved 
                            Lenskart customer support has been notified about the posted complaint.
                            Hi! This is not the experience we want you to have Ambarish. We always strive to provide the best support to our customers. Kindly share your order ID/Contact details so that we can review this for you on priority, and get back to you with an update at the earliest. Thank you.
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                              Gautam Bindra
                              Apr 18, 2021
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                              Resolved

                              Hi Lenskart team,

                              This is regarding my order Number ; [protected]. I had picked a frame from store along with glasses, however the final product is very very loose and gets bended very easily causing harm to the eyes. I would request you to exchange this product with better services.
                              Aug 5, 2021
                              Complaint marked as Resolved 
                              Lenskart customer support has been notified about the posted complaint.
                              Hi Gautam, At the outset, we are extremely sorry for the bad experience you had and we would definitely want to get this right for you. Please share your Order id/Mobile number and we shall proceed with the resolution.
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                                Sachinn06
                                Apr 17, 2021
                                Resolved
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                                Resolved

                                Address: Lenskart.com, D 12/ 2, Okhla Industrial Area, Phase – II, New Delhi, 110020.

                                I ordered 2 glasses from Lenskart yesterday in a sale where I was able to order them for 0 rupees.The orders also got confirmed yesterday and were preparing for dispatch but today I got message that my order have been cancelled by lenskart..When I tried to contact the customer care they gave a silly reason that all this happened due to technical issue please order again..I would request lenskart to either process my orders or to provide me with vouchers via which I can order the same glasses again.As I put so much efforts in ordering the products, if you accepted the orders at first place then you should also deliver the product on time.
                                +3 photos
                                Aug 9, 2021
                                Complaint marked as Resolved 
                                Lenskart customer support has been notified about the posted complaint.
                                Verified Support
                                Apr 21, 2021
                                Lenskart Customer Care's response
                                Hi Sachin! Thanks so much for reaching out! We will ensure this is taken care of completely. Could you please share us with your Order ID/contact number, so we can quickly have a look into this?
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                                  Mohammed Haasheem
                                  Apr 15, 2021
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                                  Resolved

                                  Payment

                                  I have made payment for the gold membership and the payment has been deducted from my bank account but the order shows it’s still pending. I hope you guys could rectify this problem...
                                  +1 photos
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