Claimed

Lenskart Complaints & Reviews

3.9
Updated: Sep 14, 2025
Complaints 1678
Resolved
1227
Unresolved
451
Contacts

File a complaint to Lenskart

Having problems with Lenskart?

File a complaint and get it resolved by Lenskart customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

Lenskart reviews & complaints page 34

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
S
Srija Putatunda
May 1, 2021
Resolved
Report
Copy
Resolved

Address: Kolkata

After repeated request my Son's spects are not yet delivered. He is almost blind without it. Plz help.
Aug 6, 2021
Complaint marked as Resolved 
Lenskart customer support has been notified about the posted complaint.
Hi Srija! We will definitely help you in this matter. We are currently reviewing your account information and be assured we will try our best to answer all your questions. Will be contacting you at the earliest. Thank you.
Dear Srija, This is in reference to the query raised by you for Order ID [protected]. We would like to inform you that the product has been delivered via Bluedart courier on[protected].Thank you for choosing us for your purchase. We sincerely hope you enjoy this product and consider us in the future as well.
Helpful
Found this helpful?
2 Comments
Report
Copy

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    S
    Srija Putatunda
    Apr 30, 2021
    Resolved
    Report
    Copy
    Resolved

    Address: 40 B kabi Guru Sarani

    I ordered spects for my Son on Monday. He is 7 years old. Has extreme high power which can be checked from records. I repeatedly requested for early delivery as he is almost blind without spects and his spects are accidentally broken. After 4 days the same is not yet delivered and in website delivery date is reflecting as 8th may. Does it take 12 days for a spects delivary within kolkata. Kindly help with earliest delivery as my little son is terribly suffering.
    Aug 12, 2021
    Complaint marked as Resolved 
    Lenskart customer support has been notified about the posted complaint.
    Verified Support
    May 02, 2021
    Lenskart Customer Care's response
    Hi Srija! At the outset, we are extremely sorry for the bad experience you had and we would definitely want to get this right for you. We are currently reviewing your account information and be assured we will try our best to answer all your questions. Will be contacting you at the earliest. Thank you.
    Helpful
    Found this helpful?
    Write a comment
    Report
    Copy

    Post your Comment

      I want to submit Complaint Positive Review Neutral Comment
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      R
      Rajy1126
      Apr 29, 2021
      Resolved
      Report
      Copy
      Resolved

      Website: www.lenskart.com

      Non-Delivery of Product
      Resspected sir/ma'am, This is to inform you that I had placed an order for vision spectacles on 16/04/2021. But lenskart automatically cancelled the order on 17/04/2021 siting technical issues on their end. I would like to point out that once an order has been placed then it is binding upon the merchant to fulfill the order and they cannot cancel it without the buyers permission as per the law which they have clearly violated in this case. When I confronted them that why my order was cancelled then they said that I should place a fresh order but placing a fresh order is costing me Rs. 1000 more. Lenskart is using very phony techniques to lure customers to their website by showing huge discounts but when anyone places an order then they just cancel it and ask for Rs. 1000 more. This is blatant extortion. I would like to request lenskart to please deliver my product at the original cost that I had placed it, since after placing an order the order cannot be cancelled without the agreement of both the parties which was clearly not taken in this case. Hence they are breaking a very big law.
      +1 photos
      Aug 12, 2021
      Complaint marked as Resolved 
      Lenskart customer support has been notified about the posted complaint.
      Verified Support
      May 02, 2021
      Lenskart Customer Care's response
      Hi Manju! We will definitely help you in this matter. We are currently reviewing your account information and be assured we will try our best to answer all your questions. Will be contacting you at the earliest.Thank you.
      Verified Support
      Jun 28, 2021
      Lenskart Customer Care's response
      Hi Manju! At the outset, we are extremely sorry for the inconvenience caused to you. We would like to inform you that your order has been canceled as it got placed due to a technical error which has now been rectified by us. You can now place a new order from our amazing collection. Thank you.
      Helpful
      1 other people found this review helpful
      1 found this helpful
      Write a comment
      Report
      Copy

      Post your Comment

        I want to submit Complaint Positive Review Neutral Comment
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        M
        Madhu KC
        Apr 29, 2021
        Resolved
        Report
        Copy
        Resolved

        Address: Kodasoge v/p Gundlupet taluk Chamaraajanaga district

        My glass stick is broken I have 1 year warranty how can I return these
        +1 photos
        Aug 6, 2021
        Complaint marked as Resolved 
        Lenskart customer support has been notified about the posted complaint.
        Apr 29, 2021
        Updated by Madhu KC
        My Glass is broken I have a 1 year warranty how can I return these I am paste the gam tep for temporary use
        Apr 29, 2021
        Updated by Madhu KC
        My Glass is broken I have a 1 year warranty how can I return these I am paste the gam tep for temporary use
        Hi Madhu! Thanks so much for reaching out! We will ensure this is taken care of completely. Could you please share your Order ID/contact number, so we can quickly have a look into this?
        Helpful
        Found this helpful?
        1 Comment
        Report
        Copy

        Post your Comment

          I want to submit Complaint Positive Review Neutral Comment
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          S
          Saranya Vanniarajan
          Apr 29, 2021
          Resolved
          Report
          Copy
          Resolved

          Address: Madurai Anna nagar

          I ordered spectacles..but it doesn't accommodate my eyes...again and again the show room person trying to convince rather than changing or taking a complaint...very poor service
          Aug 6, 2021
          Complaint marked as Resolved 
          Lenskart customer support has been notified about the posted complaint.
          Hi Saranya! At the outset, we are extremely sorry for the bad experience you had and we would definitely want to get this right for you. Please share your Order id/Mobile number and we shall proceed with the resolution.
          Helpful
          Found this helpful?
          1 Comment
          Report
          Copy

          Post your Comment

            I want to submit Complaint Positive Review Neutral Comment
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            S
            Sareen R
            Apr 28, 2021
            Resolved
            Report
            Copy
            Resolved

            Address: Vanasthalipuram

            Instead of fixing the half rim glasses nylon thread, the store is suggested me to buy new glasses. How come the store forgot to make service a priority than sales. very pathetic behaviour by the store in charge.
            Aug 6, 2021
            Complaint marked as Resolved 
            Lenskart customer support has been notified about the posted complaint.
            Hi Sareen! At the outset, we are extremely sorry for the bad experience you had and we would definitely want to get this right for you. Please share your Order id/Mobile number and we shall proceed with the resolution.
            Helpful
            Found this helpful?
            1 Comment
            Report
            Copy

            Post your Comment

              I want to submit Complaint Positive Review Neutral Comment
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              L
              Logan Carter
              Apr 27, 2021
              Resolved
              Report
              Copy
              Resolved

              I Bought a computer glass from lenskart dated on 10/03/2021
              Abhishek was the eye wear expert direct me for the purchase as a lenskark representative.
              after several discussion i bought a computer glass with order ID [protected].
              Then I payed particular amount through online.
              4 days later the product received (14/10/2021)
              After received I realize the trap behind marketing, they were added golden membership card without my Knowledge.

              I didn't expect from lenskart.
              It is non recommendable purchaser
              Aug 12, 2021
              Complaint marked as Resolved 
              Lenskart customer support has been notified about the posted complaint.
              Verified Support
              Apr 29, 2021
              Lenskart Customer Care's response
              Hi there! We will definitely help you in this matter. We are currently reviewing your account information and be assured we will try our best to answer all your questions. Will be contacting you at the earliest.Thank you.
              Verified Support
              Jun 28, 2021
              Lenskart Customer Care's response
              Hi there! Thanks for your time over the call. We have shared all the necessary information with you. If there is any other concern, please feel free to reach us. Thank you.
              Helpful
              Found this helpful?
              Write a comment
              Report
              Copy

              Post your Comment

                I want to submit Complaint Positive Review Neutral Comment
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                S
                ShaliniRanjan
                Apr 23, 2021
                Resolved
                Report
                Copy
                Resolved

                I had purchased two progressives glasses under gold membership of buy one get one free. I was told it has blue block. I was not satisfied and exchanged the glasses with one for far vision and one for near. I was asked to change one of my selection of frames by the Lenskart executive who gave a technical reason for the same. However, I was not happy with the clarity of lens and returned both to Lenskart but I haven’t got the money back. The frame which I was asked to choose by the Lenskart executive does not come under refund. On contacting the customer care, I was assured of prompt refunds for both the glasses but haven’t got it yet. I almost write daily to Lenskart and call them but to no avail. My ticket number is 12526493
                Aug 12, 2021
                Complaint marked as Resolved 
                Lenskart customer support has been notified about the posted complaint.
                Verified Support
                Apr 26, 2021
                Lenskart Customer Care's response
                Hi Shalini! We will definitely help you in this matter. We are currently reviewing your account information and be assured we will try our best to answer all your questions. Will be contacting you at the earliest.Thank you.
                May 16, 2021
                Updated by ShaliniRanjan
                Lenskart has still not resolved the issue. They keep on calling me saying that they need 24 hours to look into the matter which has been happening since I lodged the complaint. Now they do not even acknowledge the receipt of the 2nd glass that i have returned though i have given all the proofs that I had of the link sent for refund ( which of course did not work) after they received the 2nd pair. It is very frustrating to have lost the money as well as the glasses.
                Verified Support
                Jun 28, 2021
                Lenskart Customer Care's response
                Dear Shalini, we're delighted to know that you've received the complete refund back in your respective bank account. Please be assured that your feedback has been duly noted at our end and will surely be highlighted to the designated team for providing our customers with hassle-free experiences in the future. For any other assistance, feel free to revert to the same email and our team will be there at your service.
                Helpful
                Found this helpful?
                Write a comment
                Report
                Copy

                Post your Comment

                  I want to submit Complaint Positive Review Neutral Comment
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  A
                  Anwesha dutta
                  Apr 23, 2021
                  Resolved
                  Report
                  Copy
                  Resolved

                  I order 2 spectacles on 23rd april i have already done the payment on 23rd at 3pm..its been almost 48 hours still it shows payment is pending. and i just check the bank they said amount got debited...i contacted to lenskart support system still the issue is not solved yet!
                  Aug 6, 2021
                  Complaint marked as Resolved 
                  Lenskart customer support has been notified about the posted complaint.
                  Hi Anwesha! At the outset, we are extremely sorry for the bad experience you had and we would definitely want to get this right for you. Please share your Order id/Mobile number and we shall proceed with the resolution.
                  Helpful
                  Found this helpful?
                  1 Comment
                  Report
                  Copy

                  Post your Comment

                    I want to submit Complaint Positive Review Neutral Comment
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    S
                    Srivarsha321
                    Apr 22, 2021
                    Resolved
                    Report
                    Copy
                    Resolved

                    Address: Boduppal, Hyderabad.

                    My name is Srivarsha Gobburi. I had bought a pair of spectacles from Lenskart 2 years ago and returned them. I did'nt get my refund for it.
                    Please refund the amount of 1800 as soon as possible.
                    Aug 6, 2021
                    Complaint marked as Resolved 
                    Lenskart customer support has been notified about the posted complaint.
                    Hi there! At the outset, we are extremely sorry for the bad experience you had and we would definitely want to get this right for you. Please share your Order id/Mobile number and we shall proceed with the resolution.
                    Helpful
                    Found this helpful?
                    1 Comment
                    Report
                    Copy

                    Post your Comment

                      I want to submit Complaint Positive Review Neutral Comment
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      A
                      Albin1995
                      Apr 22, 2021
                      Resolved
                      Report
                      Copy
                      Resolved

                      Lens power change

                      I have ordered 2 john jacobs specs from lenskart, I correctly add the 2 power, after nigh i just check the order the power they mention in the specs is wrong and it changed, at night i can't contact customer care then morning i contact them, they says the product is shipped they can't do anything, after says they will recall the product and wait for 6 days, actually i don't have time, it makes irresponsibility form your side, even they don't...
                      Helpful
                      Found this helpful?
                      Write a comment
                      Report
                      Copy
                      D
                      Dhiraaj Abichandani
                      Apr 20, 2021
                      Resolved
                      Report
                      Copy
                      Resolved

                      John Jacob Frames

                      I had purchased 2 specs of John Jacob from M2K rohini from - Dheeraj [protected]. After sometime accidentally sticks of one frame was damaged. Rohini Store Staff was totally rude & said we don't repair the frame and can't do anything. I have to go to local shop for repairing. But sorry to say I had purchased a Branded Comfortable frame now it become local & totally uncomfortable. Attached photos of Original & Changed stick Frame.
                      br...
                      +2 photos
                      Helpful
                      Found this helpful?
                      Write a comment
                      Report
                      Copy
                      M
                      Muhammed Ajas
                      Apr 20, 2021
                      Resolved
                      Report
                      Copy
                      Resolved

                      I have purchased a Air LA glasses with frame from lenskart online worth 2500₹ in Jan 3.within weeks frame started to get loosen, one of that frame broken.they have mentioned that frame will always maitain its shape but it is loosing its shape while using and they have mentioned it is highly flexibile and durable all this are false promises cheating conaumer
                      My order id : [protected]
                      +1 photos
                      Aug 12, 2021
                      Complaint marked as Resolved 
                      Lenskart customer support has been notified about the posted complaint.
                      Verified Support
                      Apr 24, 2021
                      Lenskart Customer Care's response
                      Hi Abbas! We will definitely help you in this matter. We are currently reviewing your account information and be assured we will try our best to answer all your questions. Will be contacting you at the earliest.Thank you.
                      Verified Support
                      Jun 28, 2021
                      Lenskart Customer Care's response
                      Hi Abbas! We would like to inform you that the replacement order has been delivered and hope you are satisfied with the product. Thank you for choosing us for your purchase. We sincerely hope you enjoy this product and consider us in the future as well.
                      Helpful
                      Found this helpful?
                      Write a comment
                      Report
                      Copy

                      Post your Comment

                        I want to submit Complaint Positive Review Neutral Comment
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        A
                        ambarishpatkar
                        from Mumbai, Maharashtra
                        Apr 19, 2021
                        Resolved
                        Report
                        Copy
                        Resolved

                        During Home visit, the technician gave only spherical power and said the cylindrical number does not matter. trusting got the progressive and distant vision package and got gold membership activated without asking .After receiving the single vision started facing issues and got replaced but not to satisfaction so got the number checked from a Eye doctor and to my surprise the power difference was there which was causing issues . Got single vision power corrected and need the progressive spectacles also changed to the doctors prescribed power which is much lesser than lenskart tested power and also with the cylindrical power with axis
                        Aug 5, 2021
                        Complaint marked as Resolved 
                        Lenskart customer support has been notified about the posted complaint.
                        Hi! This is not the experience we want you to have Ambarish. We always strive to provide the best support to our customers. Kindly share your order ID/Contact details so that we can review this for you on priority, and get back to you with an update at the earliest. Thank you.
                        Helpful
                        Found this helpful?
                        1 Comment
                        Report
                        Copy

                        Post your Comment

                          I want to submit Complaint Positive Review Neutral Comment
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          G
                          Gautam Bindra
                          Apr 18, 2021
                          Resolved
                          Report
                          Copy
                          Resolved

                          Hi Lenskart team,

                          This is regarding my order Number ; [protected]. I had picked a frame from store along with glasses, however the final product is very very loose and gets bended very easily causing harm to the eyes. I would request you to exchange this product with better services.
                          Aug 5, 2021
                          Complaint marked as Resolved 
                          Lenskart customer support has been notified about the posted complaint.
                          Hi Gautam, At the outset, we are extremely sorry for the bad experience you had and we would definitely want to get this right for you. Please share your Order id/Mobile number and we shall proceed with the resolution.
                          Helpful
                          Found this helpful?
                          1 Comment
                          Report
                          Copy

                          Post your Comment

                            I want to submit Complaint Positive Review Neutral Comment
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            S
                            Sachinn06
                            Apr 17, 2021
                            Resolved
                            Report
                            Copy
                            Resolved

                            Address: Lenskart.com, D 12/ 2, Okhla Industrial Area, Phase – II, New Delhi, 110020.

                            I ordered 2 glasses from Lenskart yesterday in a sale where I was able to order them for 0 rupees.The orders also got confirmed yesterday and were preparing for dispatch but today I got message that my order have been cancelled by lenskart..When I tried to contact the customer care they gave a silly reason that all this happened due to technical issue please order again..I would request lenskart to either process my orders or to provide me with vouchers via which I can order the same glasses again.As I put so much efforts in ordering the products, if you accepted the orders at first place then you should also deliver the product on time.
                            +3 photos
                            Aug 9, 2021
                            Complaint marked as Resolved 
                            Lenskart customer support has been notified about the posted complaint.
                            Verified Support
                            Apr 21, 2021
                            Lenskart Customer Care's response
                            Hi Sachin! Thanks so much for reaching out! We will ensure this is taken care of completely. Could you please share us with your Order ID/contact number, so we can quickly have a look into this?
                            Helpful
                            Found this helpful?
                            Write a comment
                            Report
                            Copy

                            Post your Comment

                              I want to submit Complaint Positive Review Neutral Comment
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              M
                              Mohammed Haasheem
                              Apr 15, 2021
                              Resolved
                              Report
                              Copy
                              Resolved

                              Payment

                              I have made payment for the gold membership and the payment has been deducted from my bank account but the order shows it’s still pending. I hope you guys could rectify this problem...
                              +1 photos
                              Helpful
                              Found this helpful?
                              1 Comment
                              Report
                              Copy
                              M
                              mail2shekar.b
                              Apr 12, 2021
                              Resolved
                              Report
                              Copy
                              Resolved

                              Address: No. 30/1, Srinivasa Layout, 11th main, 7th cross, Hongasandra, near devarachikkanahalli chowdeshwari temple

                              I had bought 2 pair of lenses from Lenskart in December with order ID [protected], intially i did not notice anything but when i started feeling uncomfortable wearing and get headache i noticed that the lenses are of different thickness. I checked my old lenses and they were of same thinckness, When i went and checked with Lenskart shop where i purchased they were casual and and said it is due to different power that it is of different thickness. I raised online complaint, but they just close the ticket saying the same reason and asking me to order new lenses. They have said that they provide 1 year warranty on lenses but i don't understand on what they are giving warranty. Really Pathetic service from lenskart. Please intervene and provide a solution.

                              Complaint References: 12532527, 12531498
                              Aug 5, 2021
                              Complaint marked as Resolved 
                              Lenskart customer support has been notified about the posted complaint.
                              Hi there! We will definitely help you in this matter. We are currently reviewing your account information and be assured we will try our best to answer all your questions. Will be contacting you at the earliest. Thank you.
                              mail2shekar.b's [Complaint's author] reply, May 10, 2021
                              The replacement lenses provided also was with different thickness, now with left lens being thicker whereas in the complaint i mentioned the issue with right eye lens.
                              Hi Shekar! We understand your urgency to get the resolution, trust us we also want to get this resolved. However, our team is already working on this concern. Please allow us 24 hours & we will provide you with an update. Thank you for your patience.
                              Helpful
                              Found this helpful?
                              2 Comments
                              Report
                              Copy

                              Post your Comment

                                I want to submit Complaint Positive Review Neutral Comment
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                S
                                SakshiShreya
                                Apr 10, 2021
                                Resolved
                                Report
                                Copy
                                Resolved

                                I ordered 1 on 1 specs under gold membership on 25th match. Order delivery date was on 29th march and i have given my home address for delivery as i am not there at lenskart shop location. Lenskart executive placed my order in front of me by giving home address but my both specs delivered at lenskart store on 2nd april. Since then i am calling everyday at lenskart store to deliver my specs at my hone location but first they lied that delivery boy has picked up your order on 4th april so i asked for tracking id and delivery boy number but they told that delivery boy’s phone number is off they will give me on next day. I called again but they said the same thing. I am calling daily twice a day and they are lying and yesterday they said specs are yet at store.
                                Pathetic service by lenskart, they don’t even know how to manage the customer service. I will not going to use lenskart after this pathetic service and never recommend any of my family, friends to use lenskart.
                                Aug 7, 2021
                                Complaint marked as Resolved 
                                Lenskart customer support has been notified about the posted complaint.
                                Verified Support
                                Apr 14, 2021
                                Lenskart Customer Care's response
                                Hi Sakshi! At the outset, we are extremely sorry for the bad experience you had and we would definitely want to get this right for you. Please share your Order id/Mobile number and we shall proceed with the resolution.
                                Helpful
                                Found this helpful?
                                Write a comment
                                Report
                                Copy

                                Post your Comment

                                  I want to submit Complaint Positive Review Neutral Comment
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  D
                                  dhanya12
                                  Apr 9, 2021
                                  Resolved
                                  Report
                                  Copy
                                  Resolved

                                  Address: Adavikolanu 5_244 main road

                                  Gold card not at delivery
                                  Aug 5, 2021
                                  Complaint marked as Resolved 
                                  Lenskart customer support has been notified about the posted complaint.
                                  Hi there! At the outset, we are extremely sorry for the bad experience you had and we would definitely want to get this right for you. Please share your Order id/Mobile number and we shall proceed with the resolution.
                                  Helpful
                                  Found this helpful?
                                  1 Comment
                                  Report
                                  Copy

                                  Post your Comment

                                    I want to submit Complaint Positive Review Neutral Comment
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit