[Resolved] Lenskart — colour faded and frame broken even after taking good care of glasses and gentle use

Shailesh bale

Address:

Mumbai City, Maharashtra

My order ID is [protected] I brought John Jacob frame thinking that it would be of good quality and would long last than other cheap frames but despite of careful use the frame's colour started fading after 1 month and now after 3-4 months the frame got cracked. Now Lenskart are refusing to do after sale service. As per Lenskart policy colour fading is covered under warranty.

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May 28, 2019

Complaint marked as Resolved

Lenskart customer support has been notified about the posted complaint.

Verified Support

Mar 30, 2019

Lenskart Customer Care's response Dear Shailesh! Please accept our sincere apologies for the inconvenience. Our focus is to provide the highest level of service possible. We will connect with you shortly to assist you.

Verified Support

Apr 14, 2019

Lenskart Customer Care's response Dear Shailesh! As per our telephonic conversation, We are glad to know that you have received the order and satisfied with the same. Hence, we are closing this case with your permission.

Jun 12, 2019

Updated by Shailesh bale Yes, Lenskart solved my complaint. Good customer service.