Lenskart Complaints & Reviews

Hello,
So i bought a progressive glass from lenskart which was supposed to be crack resistant. It cracked.in 20 days. The customer care says it's supposed to be crack resistant not crack proof and that they won't replace products with physical damage. So exactly are they implying by saying it's crack resistant?
Anyways i asked them if there's any solution for fixing the glass. I was informed that i'll have to buy a new frame with same glass and that they would offer a 50%discount on the same as a goodwill gesture which doesn't feel good at all
Where's the common sense here? Why would i buy the whole thing again?
Another option was buy the whole lens set of ₹3500 even if only one glass is cracked.
I genuinely feel fooled over here or maybe with all the rules lenskart forgot common sense.
I was ready to pay even after the whole crack resistant/crack proof fiasco. But i'm really not getting a sensible solution here.
To be honest i feel lenskart is fooling us with words.
The customer care won't exactly reply to my query in my emails. I had to call everytime to try and resolve with no effort from their side. And they really take their time in resolving issues like it's been a week i haven't really got a proper solution.
Highly disappointed with lenskart, the whole experience was stressful.
I'm done with lenskart honestly.

I made a complaint in this forum against Lenskart stating about the broken apart temple of 12 days old eyeglasses. I sent them the eyeglasses for a replacement, but looking at their fluctuating price of the same eyeglasses that I ordered, I decided to opt for a refund and thought of ordering the same when prices are lowered. But now I can not order because the product is not deliverable at my pincode(Look at the screenshots). Is this I made a complaint? Is these how you treat your customers?

(I also haven't received the refund as the eyeglasses are still not delivered to Lenskart by Indian Post)

This is to inform you that i had posted my complain earlier regarding vincent chase glasses asking for replacement as the quality of the glasses was not upto the mark. I was been called by lenskart stating that issue will be resolved and an executive will come to home to sort the concerns. Its been 3 days no one has turned up. Now the thing these people will do is delay as much as possible in taking action and then tell me that 14 days are over so that they cant do anything. This is like delivering bad product and on top of that bad service.. I cant keep on waiting for you people to come as per your convenience. You people must understand that glasses are made so as a person can read properly. If the purpose is not sort i cant keep on waiting and further strain my eyes. I need a refund now. Please refund my entire money paid
. This is pathetic that you people dont believe in taking action on time. Pls refund my money

I have placed order for eye check followed by an order for eye glass on 24th feb. Amount paid same day through phone pe payment site. The amount was debited from account and same was confirmed by phone pe about credit in the merchant site. I have been chasing since then. Its been more than 15 days where no resolution received even after multiple calls and emails. Also no support from sales contact bijan. [protected]@lenskartstore.com.
Request urgent attention else may have to go to consumer forum as only available options.

On 13.03.19 at 6.00 pm my spectacle frame details : black full rim rectangle medium (Size-51) vincent chase air flex vc e11368 was got broken.

The frame brake incidence was so shameful and irritated me in front of my friend and colleagues

Also the lens kart nashik - college road shop has not register the complaints. They denied to register the complaints after proving the frame manufacturing defects to them.

Hi. I purchased glasses vincent chase 3 days back. During trial the executive showed me the sample glasses which was different and of giod quality but when the glasses actually got delivered it did not turn out to be of same quality.. I was promised that same glasses quality would be delivered. They are not picking their numbers. I need the replacement of my glasses immediately

I have purchased vincent chase air flex vc e11374-c1 from online lenskart store with oder no: # [protected] on 22/02/2019 which was delivered to me on 26/02/2019. Today morning on 09/03/2019, the temple of the frame is broken apart. I tried to contact lenskart customer service, but there was no one to talk as all representative are available from 9am to 8pm. So i posted it here. Looking for a replacement from lenskart as it is also under 14 days no questions asked return policy. I hope you will solve my problem with that zeal how you were calling to ask me to buy a spec even after i placed an order.

Greetings!

I had placed an order for a pair ray-ban eye glasses on march 05, 2019 at lenskart's store at janak puri district centre. The manager, mr. Pankaj took my order and informed that the glasses with the lenses fitted shall be delivered in a few days.
And today (March 06, 2019), when i check the status of the order, it is showing it as stock out. If the stock was already out, how could the db accept my order for it (That too, in a physical store).
I need a status on my order and an expected delivery date for it.
Order details:
Model: ray-ban rx7027 with blu lenses
Date of order: march 05, 2019
Order number: [protected]

I had received a pari of lenses with the wrong power in 2018. On the request of lenskart executives, i had gotten the lenses replaced twice and still the problem persisted. Once again at the insistence of the executives, i kept wearing the glasses waiting for them to 'adjust' as i'd been asked to do. Finally, after i couldn't wear them without getting severe headache and dizziness, i filed a complaint for refund to which i was told that the limit fo 14 days had been passed and that they can't process the refund.

This refund complaint was registered by me the first time i had faced the issue months back. And i'd been consistently told to wait and see if the glasses adjust and finally i was told they can't replace it because i raised the issue too late when my first complaint was in fact well within time.

I placed an order through lenskart for a frame. Paid online and hours after payment when i see app it says stocked out! If items are stocked out then why display them on the app for purchase on the first place? Very disappointed!!!
And they are fooling me by saying delivery will be done by 9th march.
Email - [protected]@gmail.com
Ph. No - [protected]

I purchased eyeglasses order id no.#[protected] from lenskart on 28th november as well as i spent ₹500 to become gold member of lenskart. After using it for 2 months, the blue cut coating has begin to come off from the eyeglasses. I registered the complaint and claim warranty. They want me to send some photos of product. I sent the photos. They asked me to have patience for 48 hours but after passing 3 days. I made a call to lenskart support team to know about the complaint. Now, they asked that they won't replace the eyeglasses. They may provide discount if i buy new eyeglasses. This was the second time when i got cheated by them.
I purchased eyeglasses order id no.#[protected] on 21st october 2017, after using it few months the blue cut coating came off from eyeglasses. I registered the complaint, they asked me to have patience. At last moment they refused to replace the eyeglasses that's why i needed to purchase new eyeglasses. They only know how to cheat people and nothing else.

Order i'd #[protected], both products having some cracks in lens, if i touch with fingers it leads to wound and blood is coming.

Lenskart claiming 3 levels of quality check even with robots. It is clearly visible in normal eyes, please improve your quality rather than advertising.

After exchanging i got damaged product, i visited the store which i returned last time. They are saying reorder placed from different store, please go to another store.

I am a simple question, all returned item should reach same factory / hub then why this problem.

Do lenskart people's think customer without any work, i am tired of calling customer support.

I lost all my hopes for lenskart.

After placing the order in lenskart and completing the payment... After 24hrs they claim the product to be stocked out... How ridiculous... Why dont you intimate tat while paying and placing the order... Ur customer care ppl promised me for a fast delivery... And i need my spectacles by this weekend...
My order number: [protected]
Mailid: [protected]@gmail.com

Being a long time customer of lenskart and the trust i have on them, i went for a home eye test program and booked the order on 30/1/19.the amount was paid and the order was placed.next day the agent who came for eye test program after completing the check up told me that my existing order got cancelled and i have to pay him rs.100 in cash and the already paid amount will be refunded back to me.he severely forced me to order the lenses from his tab when i told him that being an existing customer, i purchase contact lens only from lenskart and will place the order myself in a moment.but he was like pleading sir i came here if i go empty handed without order blah blah kept on saying and was chewing gutkha while speaking with me.till date i didn't get any refund.what he cleverly did, he placed the order using my mobile no.and otp when i use to login with my existing account signed up with gmail.real shame to lenskart they allow such people to work for them and performing as doctors for doing such sensitive eye test with gutkha in mouth and then cheating people.i will urge and warn everyone, done buy or order the home eye checkup program from lenskart.its a complete scam of cheating people.u can check with a registered doctor for rs.100 as well for power test rather than a fake person like i faced.he just kept me distracting by saying things here and there and then again he came back again and told me to pay for the COD order he placed on behalf of me and discount is applied, else lenskart will deduct the amount from his salary or commission or whatever he said has been done earlier.lenskart, u r not cheating your trusted customers, u r just playing with buyer's trust and emotion and people r looking at this remember.regards.

I bought a pair of specs from lenskart on 25 november and received it on 3rd december. On the day of receiving i told the workmen at lenskart store that the quality of one my specs (Black and green) was not the same as the one shown in display piece which i tried. There straight away answer was that it comes direct from company and they said dont worry if anything happens we are there. I use my red and black (The 2nd spec) mostly as it looks better then the green one. One day while removing the spec (Green and black) i most remove it with right hand, i removed the one from the left hand and the stick came out and if you the way stick came it is completely showing it is some problem is manufacturing because a stick cant came out so easily while removing the glass. I guess it was my third or fourth time when i wore the green and black and it came out.in-spite of checking and giving solution your team is straight away saying we cant do anything you have to buy a new frame which is worth 1500. Now main thing is 1500 is for oneplus one frame with lenses and 1500 is for one frame without lens too. Plus when i call your company they easily take my 30 mins in each call and i have called them like 4 to5 times. Your team has wasted my 2 to 3 hour without giving any solution. Plus, when i asked to get a call back arrange from senior department i was told i will get callback in 30 mins now its been 30 hour i havent received any call, i even have recorded proof when the person on lenskart customer care number said you will get a call back in 30 mins. I can even mail you if you want.
My order number if you want to check:[protected]
Plus dont give me that 25%discount thing i want an exchange or fixing of that manufacturing defect frame (Black and green one). I have also added the recording (Callback) which is of 25 december around 7:30 you can even check in your call recording.
A screenshot of call logs has also been attached

If there is any problem with spectales They are not providing service properly even they do not understand the problem properly at the time of purchase they are showing that they give proper service but after that if there is any problem they are not showing interest in that they are busy to deal with another customer care not every staff member of lenskart is bad but some are very umannered so please take on this because I am not satisfy...

Dear sir

I bought 2 frames with order id [protected]. Among both frames, one frame broke 2 days ago when i slipped the frame. I think the quality of your frames are worst and i have just used for only 15-20 days. It just broked just like it. It was unexpected quality from your side. I thought the frame are not breakable by any means. I have not put any pressure on the product and it was broken by just a slip. Worst quality ever.
I want my glass to be replaced. The vc e10463 was glass frame was broked and i have attached the broken images also. Please check.
I want my product to be replaced as soon as possibel. This has been disgusting quality from your side. Please replace my product as soon as possible. Not expected this type of quality from your side.

I have purchased my spects in november. They broke after they fell. I have taken them to the shop but the response by the employee was very rude. Its not even 6 mnths that i hav purchased them. They cost 2000 rs. And ur employee tells me to purchase new spects since it wont cover under any warranty.in advertisements you show and manipulate people that they wont break. But in reality if they break, you people wont even cover it under warranty. What's the use of buying ur product? Its not even 6 months. And very arrogant answers given by the female employee. I would never suggest anyone again

Just a week ago after i bought a specs from lenskart online app, after it was delivered i could easily make out how delicate the product was and it needed to be taken with outmost care.
It has been almost two week after my purchase and the frame has been slightly curved than to it’s original position while doing some light activity.
I want the frame either to be fixed or replace.

Regards,
Jesse

I purchased speck with order no [protected] dtd 6 feb, sales person didn't advise that free specks have to be availed immediately else it will be lost whereas said can be availed in 1 year. Even sold membership. Today when i was contacted for feedback i enquire about free specks. He said now it can't be availed as has to be availed on day of purchase. This is cheating/ fraud. Kindly instruct store to make free specks as promised else i have no option to move to consumer court. Do anyone reject free specks if offered. Plus why i do opt to be member only for offers. Rectify soon. Looking to hear from you soon