Lenskart — Complaint Regarding Unresolved Repair and Poor Service

Address: Airoli sector 8,infront of dmart

I submitted my spectacles for repair at the Lenskart store in Sector 8, Airoli (in front of D-Mart). I was told the repair would take 5 days. After waiting patiently, I was informed that the glasses could not be repaired and was simply handed them back without any proper explanation or update during the wait.
The staff at the store were extremely ignorant and inattentive. From the beginning, they casually said there was a 90% chance it might not be fixed, but still took them in without offering any clear alternative or guidance. There was no communication during the repair period, and no effort was made to resolve the issue or offer compensation.
This experience was frustrating and unprofessional. I request a proper explanation and a resolution—either a replacement or compensation for the inconvenience caused.