Lenskart Complaints & Reviews

Dear Lenskart Team,
I recently purchased the Batman Special Edition glasses (Order ID: [protected], Order Date: 23rd Feb). However, I did not receive the Batman-themed case and microfiber that were supposed to be included. Instead, I was handed the glasses without proper packaging, along with a generic case that barely fits the glasses and a microfiber that worsens visibility instead of improving it.
I kindly request you to...

My order with id [protected]
from lenskart is still not delivered till now even tho the date and day was thursday 20th feb, 2025. and the tracking id there was not even a correct updates its not getting updated and stuck in transit only for last 4 days im gettinh annoyed and furstrated . im in urgert need for my order as it carries my specs with new lens please help me to reach toward my order and also make the delivery fast . at the...

We bought paying Rs 7500 from lens kart Eye glasses from Hyderabad order no #[protected] where in there was scratch on glasses and due to medical emergency of my family had no time to complain after though tried calling call center many time no feedback or call back. now took half day leave from off to visit kukat pally Lenskart they denied replacement as 30 days over.
what poor services they gave me damaged piece and coz of medical...

My name is Prashanth MJ, resident of Rajarajeshwari Nagar, Bangalore and Gold Plus member of Lenskart. In fact, both my children are also Gold members and we have been giving business to Lenskart for more than a decade.

Recently in the beginning of the month on Jan 12th, I visited Rajarajeshwari Nagar Lenskart store, selected the progressive lens and requested them to prepare progressive lens specs for me as my power has little...

I ordered a glasses from lenskart but order was cancelled by the company and told my refund is initiated and gave ref number for tracking. but its been 5 days and i didnt get my refund.

this is the below message i got from lenskart

ARN number for the refund associated with Product ID 211295 is [protected]....

Ordered one product but didn't received yet from lenskart but it is showing delivered.Order Id [protected]
They are saying it will take 24hrs to solve but almost 72 hours have passed....

Bought Crystal Transparent Full Rim Geometric Model No : LA E16163, Product ID : 211430 via order number : [protected] dated: 25 Nov 2024. The frame is being used with expensive (Non lenskart) lenses for the child for study purposes. Now the nose pad is broken and store says it does not have a spare nosepad and model is out of stock. Since the warranty is out so they cannot do anything and customercare says we have to buy another glasses....

I visited the store at Sector 15, Faridabad, Haryana with my family.
We entered the store at 9:30 PM, and the second we entered, your staff member named RAM SAHU said “ma’am close ho gya”.
None of your staff member addressed us. And the same guy after while said “ma’am maine yeh sab arrange kr diyaa, ise disturb mt kro…hume bhi ghar janaa hota..humari bhi family aap kyaa chahte ho hum ghar naa jaaye.”
On...

To
Lenskart Solutions
W-123, GREATER KAILASH PART-2, NEW DELHI, Delhi, India - 110048.

From
Swapnil Shivalkar
D203 SayoghPark Hendrepada Badlapur West Maharashtra 421503

Order Number
#[protected]

Respected Higher Authorities of Lenskart Solutions

I have order 3 Speck of Rs 15900

First time I have purchased 3 Speck from Lenskart...

To
Lenskart Solutions
W-123, GREATER KAILASH PART-2, NEW DELHI, Delhi, India - 110048.

From
Swapnil Shivalkar
D203 SayoghPark Hendrepada Badlapur West Maharashtra 421503

Order Number
#[protected]

Respected Higher Authorities of Lenskart Solutions

I have order 3 Speck of Rs 15900

First time I have purchased 3 Speck from Lenskart...

To
Lenskart Solutions
W-123, GREATER KAILASH PART-2, NEW DELHI, Delhi, India - 110048.

From
Swapnil Shivalkar
D203 SayoghPark Hendrepada Badlapur West Maharashtra 421503

Order Number
#[protected]

Respected Higher Authorities of Lenskart Solutions

I have order 3 Speck of Rs 15900

First time I have purchased 3 Speck from Lenskart...

To
Lenskart Solutions
W-123, GREATER KAILASH PART-2, NEW DELHI, Delhi, India - 110048.

From
Swapnil Shivalkar
D203 SayoghPark Hendrepada Badlapur West Maharashtra 421503

Order Number
#[protected]

Respected Higher Authorities of Lenskart Solutions

I have order 3 Speck of Rs 15900

First time I have purchased 3 Speck from Lenskart...

My name is Isha Sachdeva,
I hope this message finds you well. I wanted to bring to your attention an issue Yesterday I visit at the Kirti Nagar branch. One of the staff members, Vishal, was quite disrespectful during our interaction. His manner of speaking was unprofessional and lacking in courtesy.
I believe that maintaining a respectful atmosphere is crucial for customer satisfaction. I hope this feedback helps in improving...

On 31 August 2024 I ordered pair of eyeglasses from Jhansi royal city whose order ID is [protected]. After couple of days I got a call from one of the Jhansi store agent saying that one of the eyeglass is defective and we need to order a new one for you so your order will be delayed
I said okay no problem. After few days I received my order and found one of them was very loose and another was very very tight and they were very very uncomfortable and not of my size. So I complained this to lenskart customer service and they suggested me to return the eye glasses to near by store
I went to Sushant Lok Vyapar Kendra lenskart Gurgaon and returned both of these. After couple of days I ordered new pair of eyeglasses for myself from noida DLF store for which order I’d is [protected]. Now after a couple of days I got call from lenskart saying that since you’ve already exchanged one of the glass once we couldn’t refund it to you and so we’ve refunded the amount for one eye glass which is 900 and denied refund for another one after me explaining the whole situation to multiple people in lenskart. This is going on since more than couple of weeks. Daily one of their customer agent calls me ask me to recite whole story again and again
Now after 10 days they have declined my refund request saying the deadline to refund has passed away even though my both eyeglasses are already there in lenskart Gurgaon
The order I’d of the request cancelled one is [protected]

Shame on you @Lenskart_com Very very poor service.

I ordered 2 glasses from lenskart. I received my first glasses delivery and received a empty box . I called the delivery box within 5 minutes, the delivery boy said this has happened with other people also. Contact lenskart. I filed for a replacement order now they denied the replacement and are saying you did it. They're just looting people's money, taking no responsibility of their mistake. They just looted my hard earned money.
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I had ordered a spectacles on Lenskart online store for 5000 Ruppees.At the time of buying it had shown there is a 14 days return policy. But when I am tried to make payment through phonepe it had failed. Then Lenskart App Automatically Converted into Cash on Delivery option of that order.then i realised ok what is the issue with COD.Now Product got delivered and I am unable to Return.Then When I am Asking them to return the product they...

I have ordered a specs at a local store at home town so i kept the order address as my clg so it was shown it will be delivered by 12th so i got a msg like it had been delivered with no number or no call from the delivery person so how can i receive the order and i need to give them the otp to make it delivered without sharing those things how can they keep it delivered i have asked everywhere in my clg but no order was received i cant even...

I visited to local store, eyesight tested, placed order for spare. unfortunately, eyeglasses delivered not as per bifocal eyesight 10y history.
As I'm comfortable with my old glasses I continued wearing them and kept new one as spare. After a month are so I felt uncomfortable while wearing new glasses and visited stores 45-60days after delivery day.
Store manager replied as it to wear 10days continuously to adjust the eye vision. I left store unhappy.
After 08 months once again, I visited to same store for eye testing and glasses, they confirmed the fitted glass is not bifocal. it is blundering mistake from eye store staff. Then I asked to staff/ store manager, lenskart support, customer grievance to replace the glasses for free.

as usual they are educating the draft policy terms posted on their website. The policy is not covering the eye history of the customer, refunds or free replacement terms.

I had a frustrating experience with the store.

I personally went to the showroom of lenskart in my hometown and ordered eyeglasses on 19th june, status of delivery was expected to be 25th june but still not received, lenskart has taken advance payment as well with no return policy, company like lenskart whose owner talks about this and that cannot manage to deliver a product on time, i order many things from amazon and they never dissatisfied me, this is the reason why indian companies faces competition because lack of discipline. Order id is [protected].in fact there is not customer care number by which i can talk to a representative i mean what kind of service they are providing it's matter of someone medical conditions and they doing like i've ordered a toy, such a shame.

I am writing this review with immense disappointment regarding my recent experience with Lenskart. Despite exchanging my eyeglasses and being promised a discount, my order has yet to be delivered, well beyond the promised delivery date.

I placed an order with Lenskart on May 22, 2024, with the expectation that it would be delivered promptly. However, it has now been over a week, and I have not received my order. This level...