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Lenskart Complaints & Reviews

4.1
Updated: Apr 26, 2026
Complaints 1693
Resolved
1341
Unresolved
352
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Lenskart reviews & complaints page 2

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U
Uday4609
from Visnagar, Gujarat
May 21, 2025
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Lenskart is delaying my refund since 14th may no response despite multiple follow-ups!

Address: Company type Private Headquarters Gurugram, Haryana , India Number of locations 2,000+ retail stores (2022) Area served India Southeast Asia East Asia

Complaint Details (Body of post):
I placed two orders on 14th May 2025 from Lenskart:
1. Order ID: [protected] at 5:33 PM
2. Order ID: [protected] at 7:17 PM
Both were cancelled at the Lenskart store, and I was assured the refund would be credited within 12 hours.
I only received one refund, but the second refund (Order #[protected]) is still pending, despite 5+ days of continuous follow-up.
Your customer...
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D
Deepa.p2417
from Mysore, Karnataka
May 20, 2025
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Lost glass and frame

Address: Urs Road Mysore

Hi team,
On dated 2nd may 2025 I lost my power glass in ksrtc bus when I am travelling back from bangalore to mysore,
Hence I reported to lenskart where they said insurance is available for my purchase but they will be not able to claim for lost.
I have purchased it paying 6000/- in nov 2024 please help me on this....
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A
Ananthi0106
from Avadi, Tamil Nadu
May 20, 2025
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Extremely disappointed with lenskarts customer service

Address: Ambattur

I usually don't write reviews, but today’s experience at Lenskart really pushed me to speak up. I visited the store for a simple, minor adjustment to my glass frame — something that should have taken barely a few minutes. Instead, I was made to wait endlessly while the staff chose to attend to new walk-in customers, completely ignoring my presence.

Let that sink in: a loyal customer who had already paid for...
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T
tejasrpujari
from PUNE, Maharashtra
Mar 29, 2025
Apr 11, 2025
This thread was updated on Apr 11, 2025
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Metal specs lenses

Address: pune

I orded my specs lenses from offline store ambegoan shop no 56 cafeteria 3 aston plaza of lenskart on 23rd march 2025, they promised my to they will delivered on 25th march 2025 but they cant do that.. today 29th march my specs and my lenses are not delivered and my lenses number is very much greater that why i faced lots of problem in my work...
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S
sukantamohapatr
from Kolkata, West Bengal
Mar 23, 2025
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Order status shown delivered, but yet to get it

I had ordered a spec and got message that ' order is out for delivery' from DTDC (with a OTP) and after sometimes got another message that LENSKART order V98543281 is delivered though no one contacted me from yesterday (22nd March, 2025) . Even in Lenskart order status is showing 'delivered'. There is no way to complain about delivery agency in the order status. Till now 23rd March, 4.58pm, it has not been delivered or no one from either...
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R
Rupal Trivedi
from AHMEDABAD, Gujarat
Mar 22, 2025
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complaint regarding poor service at lenskart maninagar branch, ahmedabad

I am writing to formally express my disappointment with the service I received at your Lenskart, Maninagar branch (Shop No. 1, Shreekar Avenue, Bairavnath Road, Maninagar, Ahmedabad, 380008).

On March 15, 2025, I visited the store for an eye checkup and placed an order for Aqualens contact lenses worth ₹598. I was assured that my order would be ready for pickup on March 17. However, on March 18, I received a call informing...
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M
Msre
from Chennai, Tamil Nadu
Mar 13, 2025
May 24, 2025
This thread was updated on May 24, 2025
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Vincent chase glasses and polarized sunglasses ref#1291942638

Hi
I purchased 2 spectacles (Vincent Chase Glasses and Polarized sunglasses Ref #[protected]) from Lenskart Chinthamani store in Chennai in July 2024 which are of inferior vision quality due to manufacturing defects.
I had got progressive lenses made for both by paying almost 20, 000 rupees. I had taken a doctor’s prescription while purchasing and was assured that all the quality control will be done and will receive high...
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T
taksh9110
from Jammu, Jammu and Kashmir
Mar 7, 2025
Jul 13, 2025
This thread was updated on Jul 13, 2025
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missing batman special edition case & microfiber order id: 1304355195

Address: channi himmat police line block h qno. 7/a

Dear Lenskart Team,
I recently purchased the Batman Special Edition glasses (Order ID: [protected], Order Date: 23rd Feb). However, I did not receive the Batman-themed case and microfiber that were supposed to be included. Instead, I was handed the glasses without proper packaging, along with a generic case that barely fits the glasses and a microfiber that worsens visibility instead of improving it.
I kindly request you to...
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P
Prakshi_Sandhir
from Ludhiana, Punjab
Feb 24, 2025
May 24, 2025
This thread was updated on May 24, 2025
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Product still in Transit for last 4 days

My order with id [protected]
from lenskart is still not delivered till now even tho the date and day was thursday 20th feb, 2025. and the tracking id there was not even a correct updates its not getting updated and stuck in transit only for last 4 days im gettinh annoyed and furstrated . im in urgert need for my order as it carries my specs with new lens please help me to reach toward my order and also make the delivery fast . at the...
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S
sanjaykandhari
from Mumbai, Maharashtra
Feb 20, 2025
May 24, 2025
This thread was updated on May 24, 2025
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Scratch on glass is not being replaced by lenskart after paying Rs 7500

Address: Rmakay marvel one gajularam nagar 5000055

We bought paying Rs 7500 from lens kart Eye glasses from Hyderabad order no #[protected] where in there was scratch on glasses and due to medical emergency of my family had no time to complain after though tried calling call center many time no feedback or call back. now took half day leave from off to visit kukat pally Lenskart they denied replacement as 30 days over.
what poor services they gave me damaged piece and coz of medical...
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S
Sugruha344D
from Bengaluru, Karnataka
Feb 3, 2025
May 24, 2025
This thread was updated on May 24, 2025
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Progressive specs

Address: Rajarajeshwari Nagar, Bangalore
Website: www.lenskart.com

My name is Prashanth MJ, resident of Rajarajeshwari Nagar, Bangalore and Gold Plus member of Lenskart. In fact, both my children are also Gold members and we have been giving business to Lenskart for more than a decade.

Recently in the beginning of the month on Jan 12th, I visited Rajarajeshwari Nagar Lenskart store, selected the progressive lens and requested them to prepare progressive lens specs for me as my power has little...
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J
JAGDISH KANKAMEDALA
Feb 1, 2025
Apr 11, 2025
This thread was updated on Apr 11, 2025
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Refund not recieved

I ordered a glasses from lenskart but order was cancelled by the company and told my refund is initiated and gave ref number for tracking. but its been 5 days and i didnt get my refund.

this is the below message i got from lenskart

ARN number for the refund associated with Product ID 211295 is [protected]....
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K
Kumar Ravi 1714
from Madhubani, Bihar
Jan 7, 2025
Apr 11, 2025
This thread was updated on Apr 11, 2025
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Order delay

Address: Madhubani

Ordered one product but didn't received yet from lenskart but it is showing delivered.Order Id [protected]
They are saying it will take 24hrs to solve but almost 72 hours have passed....
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Bought Crystal Transparent Full Rim Geometric Model No : LA E16163, Product ID : 211430 via order number : [protected] dated: 25 Nov 2024. The frame is being used with expensive (Non lenskart) lenses for the child for study purposes. Now the nose pad is broken and store says it does not have a spare nosepad and model is out of stock. Since the warranty is out so they cannot do anything and customercare says we have to buy another glasses....
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H
Harpreet Kaur Gill
from Faridabad, Haryana
Nov 5, 2024
Apr 11, 2025
This thread was updated on Apr 11, 2025
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Disrespectful behaviour

I visited the store at Sector 15, Faridabad, Haryana with my family.
We entered the store at 9:30 PM, and the second we entered, your staff member named RAM SAHU said “ma’am close ho gya”.
None of your staff member addressed us. And the same guy after while said “ma’am maine yeh sab arrange kr diyaa, ise disturb mt kro…hume bhi ghar janaa hota..humari bhi family aap kyaa chahte ho hum ghar...
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M
Magar727474
Oct 24, 2024
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Deffective order received

To
Lenskart Solutions
W-123, GREATER KAILASH PART-2, NEW DELHI, Delhi, India - 110048.

From
Swapnil Shivalkar
D203 SayoghPark Hendrepada Badlapur West Maharashtra 421503

Order Number
#[protected]

Respected Higher Authorities of Lenskart Solutions

I have order 3 Speck of Rs 15900

First time I have purchased 3 Speck from Lenskart...
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S
Sujit273
Oct 24, 2024
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Product Manufacturing Problem

To
Lenskart Solutions
W-123, GREATER KAILASH PART-2, NEW DELHI, Delhi, India - 110048.

From
Swapnil Shivalkar
D203 SayoghPark Hendrepada Badlapur West Maharashtra 421503

Order Number
#[protected]

Respected Higher Authorities of Lenskart Solutions

I have order 3 Speck of Rs 15900

First time I have purchased 3 Speck from Lenskart...
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S
sayurishivalkar
Oct 24, 2024
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Issue with order

To
Lenskart Solutions
W-123, GREATER KAILASH PART-2, NEW DELHI, Delhi, India - 110048.

From
Swapnil Shivalkar
D203 SayoghPark Hendrepada Badlapur West Maharashtra 421503

Order Number
#[protected]

Respected Higher Authorities of Lenskart Solutions

I have order 3 Speck of Rs 15900

First time I have purchased 3 Speck from Lenskart...
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A
Oct 24, 2024
Apr 11, 2025
This thread was updated on Apr 11, 2025
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Request for providing vision specks which we are not getting view of new product all words are getting shetterd

To
Lenskart Solutions
W-123, GREATER KAILASH PART-2, NEW DELHI, Delhi, India - 110048.

From
Swapnil Shivalkar
D203 SayoghPark Hendrepada Badlapur West Maharashtra 421503

Order Number
#[protected]

Respected Higher Authorities of Lenskart Solutions

I have order 3 Speck of Rs 15900

First time I have purchased 3 Speck from Lenskart...
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I
IshaBani
from New Delhi, Delhi
Oct 24, 2024
Apr 11, 2025
This thread was updated on Apr 11, 2025
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Lenskart kirti nagar branch staff misbehave

Address: Metro Station, below Kirti Nagar, Block 1, Kirti Nagar Industrial Area, Kirti Nagar, New Delhi, Delhi, 110015

My name is Isha Sachdeva,
I hope this message finds you well. I wanted to bring to your attention an issue Yesterday I visit at the Kirti Nagar branch. One of the staff members, Vishal, was quite disrespectful during our interaction. His manner of speaking was unprofessional and lacking in courtesy.
I believe that maintaining a respectful atmosphere is crucial for customer satisfaction. I hope this feedback helps in improving...
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