Lenskart Complaints & Reviews

I went to lenskart store in meerut they were very rude and bad .
They where judging people's by their personality, bad management, bad customer service....

Recently i have ordered two sunglasses from lenskart using gold membership and the delivery is assigned to purple drone logistics. The delivery date mentioned is yesterday which is 29th of November. One of the product is delivered but still now the another product is not yet delivered to me. In the tracking history it is showing as "soft data uploaded" for more than 30 hours.So kindly give me a reply about what is happening with my package....

Attention Lenskart . Complaint no [protected] .Kindly advise why were the lenses not replaced when scratches issue was escalated to you within the warranty period and why was I made to keep returning with same issue again and again. Merely polishing off lenses to remove scratches is not what resolved the issue . I, my family and my social media contacts as well as general public should know about how poorly my case was handled and for them...

The John Jacob eyewear bought from Lenskart have acquired corrosion all over the spectacles within one year warranty period.
The order ID or my product is [protected]
I want them to be exchanged as this is covered within the 1 year warranty terms....

When I was in store 3 people had fights with the store representatives. When we were at the counter, the staff was rude with us too. He said ‘lena hai toh loh humko farak nai padta’. I said I will file a complaint, he said do it and said photo bhi loh mera. We were going to buy total of 20000 worth 4-5 glasses. We came out of the store and didn’t get any. This is as at Viviana Mall store in Thane west.

His details are:...

Attention Lenskart . Complaint no [protected] .Kindly advise why were the lenses not replaced when scratches issue was escalated to you within the warranty period and why was I made to keep returning with same issue again and again. Merely polishing off lenses to remove scratches is not what resolved the issue . I, my family and my social media contacts as well as general public should know about how poorly my case was handled and for them...

Lenskart Customer relations insensitivity and Non caring approach Lenskart . Complaint no [protected] .Kindly advise why were the lenses not replaced when scratches issue was escalated to you within the warranty period and why was I made to keep returning with same issue.Bad Co....

I received a message from Lenskart containing a coupon code valid until November 10th, offering a discount of 1000 INR on a purchase of 4000 INR. However, when I tried to use the coupon code during my purchase, it didn't work. I reached out to customer support because the store manager had informed me that the coupon code was sent to my mobile number, and I needed to contact them for assistance. I provided them with a screenshot of the coupon...

I am book 31 october my spects
Store executive say 3 november u get the spects
But still 4th november i have massage frome lenskart ''your product deliver your booking store''
Then i go the store
And store exicutive say your product not come our store you come tomorrow.....

I am writing to express my extreme dissatisfaction with the progressive lens that I purchased from your Vellore store on September 25, 2023. The order number for my purchase is [protected].
I initially returned the lens to the store on [date] because the quality was poor and the vision was blurred. The store returned the lens to me one week later, but the frame was still an issue. I had to wait another week to receive a new frame.br...

We Purchased a progressive lens worth 15, 000 INR from Lenskartstore Palarivattom on 26/09/2023. The lens quality was poor and the vision blurred after 2 days o[censored]sage, when we called the store they said will initiate exchange. However were referred to Lulumall store as the Palarivattom Store did'nt have enough stock. The product purchased from that store also was of poor quality, hence we decided to return the product.
However when...

I tried to do payment twice via UPI on 20th October, both the times amount was deducted but payment was failed at Lenskart end. The amount is not yet refunded...

Today i have booked the slot 9Am to 12PM but noe time is 10:20 but till now the shop not open they also deal with customer in half sutter below attached image...

Within a year the one pair of vincent chase lenses that was purchased for bimal lal developed scratches and became cloudy / almost opaque in routine use. This was shown to mira road store but they polished and returned them back. Again this month was brought to stores attention. Complaint no [protected]. Attention lenskart, how do the lenskart lenses used in customer spectacles get fully scratched up and get opaque during routine use if you...

I cancel my order on 18th Oct . But still not received my refund. Many time compliant raised, . But still no one respond. Very poor service....

I had bought a pair of sunglasses (Vincent Chase) Order ID#[protected] for my dad and myself. First my dad's and then my sunglasses got broken while kept inside the case. The customer care refuses to listen and doesn't really care about any after sales service. This company is a big blot on the startup ecosystem of India. Because of these poor quality products and such pathetic after sales service, I am definitely never ever going to trust...

Claim request raised via one of the stores just got rejected, with the reason : 'rejection from vms', even though my order is still within the first 6month warranty period (and paid for insurance).
The item has been submitted at the store per the personnel's instructions and I just received a request stating claim being cancelled.
Need help with re initiating the process and getting the item replaced....

I had made an order on Thursday and then on Friday I received a message that my order has been delivered to the store and I can pick up my order from there . Today I went to the store and I found that my order has been exchanged with one of the order and it’s in Chennai . It was really disappointing. Though I was expecting a good customer service from them but they didn’t do anything except sending me an AI based chats . I explained them...

Dear Lenskart,
I had bought a new pair of specs from Lenskart on 3rd of August, but due to poor strength it's arm got broken. I reached out to Lenskart executive but he said that this can't be repaired and suggested to buy a new one.

Request you to provide with product repair or replacement

Order I'd : [protected]...

I purchase new prograsive chasma but frame is not good quality some scrached on frame photo attach pl. replace . details are as under :

Name : manoj Dewani
Location: Chittorgarh
state : Rajasthan...