[Resolved] Lenskart — cracked and then broken frame, warranty not honoured.

Moyukh Goswami

from Basi, Punjab

Address:	560061
Website:	www.lenskart.com

I purchased a spec with glasses from lenskart, uttarahalli, bangalore on april 4th with order number [protected]. Within 3 month the frame cracked and broke apart, when taken to the store, the person at the store refused to honor the warranty though it was not a physical damage as there were no scratch mark nor any tear marks or any marks of abuse.
The frame are of bad quality and after sales service is also bad. Kindly help me.

+2 photos

Was this information helpful?

No (0)

Yes (0)

Sep 7, 2017

Complaint marked as Resolved

Lenskart customer support has been notified about the posted complaint.

Verified Support

Jul 24, 2017

Lenskart Customer Care's response Hi Moyukh, we regret the in convenience caused to you, please allow us to get this checked and we will connect with you to assist

Verified Support

Aug 03, 2017

Lenskart Customer Care's response Hi Moyukh! As per our telephonic conversation, we are happy to know that the order has been delivered. Thank you for shopping with us.