Lenskart Complaints & Reviews

I ordered specs for my wife on 11 july. The website showed that i can opt for express delivery for extra 99. I chose the express delivery and uploaded the prescription for eye power from asg eye hospital. Next day i got the email that they can not provide the order on express delivery as they do not have one lens in store. They told me that they will ship the lens once they receive it and they will process the order soon.

Next day i got the call that it is not possible to have glasses with power -12 and cylinder 0.50. I was surprised as my wife's power are -2.25 and -2.50, why they are telling that they do not have the lens with power 12. I asked that lenskart guy to review the picture of the power i submitted, he then told it was their mistake and the power has been corrected. I wondered, if the power of -12 with cylinder 0.50 were possible, they would have sent that.

Finally, after asking every day to send the ordered soon, they shipped the ordered yesterday which i got today on 18. When i opened the package and she tried them on, we were again surprised to see that the specs are irregular, one temple is up and one down. I am now asked to visit lenskart store to resolve the issue. Also, they are not sure if it will be repaired or replaced at the store. They are saying that if the issue is not resolved at the store, you can replace the specs or opt for a refund.

Now, i have already spent 8 days waiting for the product and when i receive it, i had to go to a store to get it repaired. And if the product issue can't be repaired at the store, then if i ask for the replacement, i will have to wait another 8 days for that. And who knows that they will send a good item this time. If i ask for the refund, i will have to get the specs through a shop, which i could have done on the day of ordering through lenskart. All the time i wasted on lenskart waiting for the product is wasted.

In all this, they only mistake i did was that i trusted lenskart and ordered through it. Before putting the complaint here, i thought i am the only person having problems with lenskart but after reading other complaints, i came to know that many people have the same experience with lenskart.

I am hoping that i get the issue resolved at the store tomorrow.

It was on 4th april 2017 that iwent to your electronic city bangalore outlet and booked for a photochromatic progressive spectacles vide receipt no. 231 at a cost of rs.11000/. I was asked to come after three weeks. When i went there i found the spectacles non photochromatic. I did not collect and they asked me to come after another three weeks for photochromatic glasses. I had given my own frame which i brought from us. When i again went after three weeks they gave me the spectacles but since the centre was not properly done i was not able to read without lifting the glasses upwards. I tried for 3 days and being dissatisfied went back to them. They took the centre and again asked me to come after 10 days. Strange after 10 days they gave me tha same spectacles without rectifying the defect. I again went and told that since you cannot make a progressive one give me separate ones for distance and reading. Immediately on coming home i realized my purpose was to carry one spectacle at a time and i asked for one for distance and one bi focal both photochromatic without comparing cost of these against rs.11000/ already paid. They gave me one each separate for distance and reading. I am still waiting for bifocal. They asked me for returning one frame. I have given them my old frame. Now they are telling come this day and that day. It is 17th july 2017. Will you justify the delay from april 04 to july end now. Even my number of glasses might have changed by now. It was my first dealing with lens cart. Highly shocking and disappointing. See what can you do.

Order #[protected]

I was misled into buying an expensive unknown italian brand (John jacobs) with gullible one+one offers, committed of horrible 7 days delivery in the age of 24 hours, which again is further delayed in the guise of perfection... To add humility, none at lenskart has the courtesy to call and inform that the glasses are getting delayed. When i call, no one knows why it is delayed except for all groping in the dark. These were not sunglasses for fun wear, but power lenses for day to day usage, required in emergency.

And as if the damage was not enough, as a compensation, lenskart gave rs. 300 e-store credits for me to use. Ain't that foolish to use the rs. 300 bait to invest into buying further junk...

Also, can lenskart give some more info about thier home grown brand 'john jacobs'. Can they also share any website of this awesome brand and also where it is on sale in other countries? Do they have a physical address?

#funfact: had given up on lenskart on the 5th day, and i went to my local store and got a better frame in half the price, and the glasses home delivered in 70 mins flat! Dealing with a bunch of monetary #startup brand!

The issues they should fix:
1. That all customer orders are tracked proactively and client intimated. If there is any delay, client is called up upfront of the delay rather than client inquiring.
2. That you try and improve empathy and sensitivity to clients across your organisation and stores
3. Competitors (Local stores) give deliveries in hours, forget days. You have a long trek to do!
4. Take back the rs. 300 e-credits and give it to your deserving employees as bonus. I felt humiliated on seeing the amount credited, don't humiliate me further by keeping it.

Sir
I went to a store in lenskart for adjusting my spec (Making it a bit tight) but unfortunately the person there put a scratch on the glass of my specs and then he refused it that it wasnt his fault it was there before he repaired it. So the services lenskart provide is worse...

Very dissapointed because of the service i think action must be taken against it

I had ordered power sun glasses from your Whitefield store.

As it was not finished properly, I had to give it back for fixing. Rather than getting fixed, finish was made worse. But the person was gentle enough to understand the issue and took it back to fix.

It has been 10 days since then but there is no update. When I call the store, one guy told me that they can't do anything and that I can write to whom I want.

Is this how you do business? This amounts to cheating. I made for an order that you accepted you will fulfill but you are not fulfilling. This is pathetic experience..

My mobile number is [protected]. You can check order.

I have ordered john jacobs spectacles on 27 may. The issue is the hinge has come out as it was already loose and i i also visited the store but they are saying it has broken which is no t the same. Plz have an independent examination of the same as it was already loose and being a john jacobs brand due to slight flexibility check it came out. This is in warranty period and only 1 month old. The other hinge is also tight. Plz have a replacement or repair for the same.

I have ordered 2 spectacles at lenskart with order number [protected] on 22nd june at elante mall and when i contacted customer care representative at lenskart, he said it was already delivered yesterday, however, i never received it. When i complained them that i have not received it yet they said it was delivered to the wrong person and they don't even bother to call at my phone number and didn't even have my signature when their representative came to deliver. Kindly resolve this issue at the earliest else i have to file a legal complaint against the company.
My phone number is [protected].
Regards,
Shikha

I placed an order for home check up with lenskart yesterday with full payment made. The appointment was today (25th june 2017) @ 3-5 pm. But till now i haven't got any call regarding my appointment. If they can't serve this purpose why the hell you will promote rubbish things in your website. Let me know when my amount will be refunded. Please don't book for home eye check up with lenskart. They will not respond to our bookings. Finally we have to lose our money.

I have ordered spectacles from your store @ Madurai, byepass road on June 4th.

Vincent Chase frames BOGO offer. Paid Rs.4200 for frames + glasses.

When i received the order, one of the frame was misaligned, which I took it to the store, they inspected and put it for replacement. But, the problem is, they had to replace both the frames, even when one of them was fitting well.

When, they placed the replacement order they found, the frame which was suiting me well, was out of stock and i had to find a replacement- for which i again had to spend a day's time. Then i placed my new order, which i went to collect today from the same store. Both were fitting well, but left eye glass on one of the frame had scratches. Now, they again wanted both of the frames for replacement or refund, even though one of it was fitting very well. I opted for refund, because i was told by the store manager, it will take another week to get my replacement.
Now, i have already spent 20 days, (June 4th till June 24th ) in this process, which spoiled my entire plan of getting new spectacles before my travel this week.

Lenskart has caused terrible discomfort for me, with it's manufacturing and replacement process, wasting my time for 20 days and failing to deliver new spectacles. I am still on my old glasses and power.

I relied on Lenskart to deliver good quality frames and I was hoping to get it at least today, but instead i am back on square one after the refund.
When I visited your store, i wanted to buy new spectacles and not just to get the money i paid, back in 20 days!

I have to again start looking for good opticians elsewhere, simply because Lenskart cant deliver with quality and on time.

It has been 2 weeks since i visited the lenskart indiranagar bangalore store asking for replacement of my 2 different sets of spectacles.
Unnikrishnan, the executive there took our order for the replacement.
Later after one week when we were expecting our product then on inquiring its whereabouts we came to know that the order only had not been placed. I was promised that the order will be placed immediately but it has never happened till date.
All the effort to get the product has been futile till now.
Not getting vital product such as spectacle for such a long time is frustrating.

My order no is [protected], ordered on 17th may. The one month disposable lens is already causing irritation and caused redness around eyes (Hardly wore it for 5 days). Only occuring in left eye. I feel the quality of product delivered was not upto the mark, the left eye lens packed date itself 3 yrs old, i started using because expiry is given as 2019. I request a replacement

I had purchase 2 fame with lens on 02/02/17 order : # 2391800
Shipment code : # st5807113 invoice: # rst5805779
They had given me 1 years warranty of frame n lens but it change the frame shape it self and scratches on lens after 2-3 months now its not fitting on my face. I had check out there quality then i come to know that they provide very cheap quality frame n lens and take high price for the same. I had mailed them for this replacement but they neglect and said its not cover in the warranty. I felt that i had waste my rs 2700/- they use very cheap products and in quality and services they are 0. I request here to please provide me my refund or replace the frame with lens. Also requesting to you please do not purchase this products ever its fraud with us.

I had given my specs to tighten the sides on saturday afternoon i. E on 10th june 2017 n since than every day these people are saying that my specs not back yet. I was told by your executive on saturday when i gave the specs that i will receive it on saturday evening itself. On sunday i was told again that my specs are maybe still in the lab so please give us a 1 day time n we'll give u a call. N today as well its the same story. The store is koparkhairne one and the store manager is ms. Kirti singh. I should tell u... This is absolutely not acceptable. I have been without specs for 3 days n my eyes r strained n i haven't been to my office today. I am in a loss just because of your staffs inefficiency or carelessness whatever i can say. I want my specs today itself be it a new or an old one but i need it today.

I have purchased 2 blue coat glass with frame from lenskart karve road, pune showroom in february. B it within 2 month, one of that frame broken. I had given that frame to showroom for repairing. But from last 25 days they are averting discussions and giving me every time a new reason. Although service was good while purchasing new frame, service afterwards is really not satisfactory....

I purchased a lenskart specs Order No. & Date: 3140876, 6 May 2017. But about the product i have two complaints. The frame i received was not in proper condition and the second thing is my eye sight was incorrectly tested by your executive in your showroom. I have already deposited the specs in your Moradabad branch for replacement on 12 may 2017 but they did not provide me the specs till now. Please cancel the order as per your return policy.

Sir,
I order Oakley sunglasses on 10th may from lenskart n paid money 4386₹ through debit card, till today I didn't get any refund, they ask me for bank statement then I given them bank statement still, they says they didn't get my money bt, bank statement says that 4386₹ has been sent to lenskart bt, till today they r not giving my money back, so pls help me !!

I Order from Home Eye test and 2 spectacles from lenskart .I want to confirm new power of my eye, so i didnt provide power to lenskart, which i will confirm after home Eye test. But no home eye testing done, i called so much times in customer care, but every time i got answer like within 1 hour i will get call back, i wait whole day, but nothing happen. Same thing for 2nd day and finally i cancelled my order. Everytime customer care saying lie, and this is really time wasting. My order id is [protected] for Eyeglass which i buy and [protected] for Eye check up.

On 14.07.2017, via order no.[protected], i ordered a spherical glasses at your showroom #16, gaurav tower, malviya nagarjaipur.
I got delivery in time for which, i paid 7000.00., i was asked for 14% cash back n my next purchage of any amount after one month.
I, again visited, on 15/07/2017, & i had a purchage of rs.1625.40, this time i demanded for my due casy back which was committed previously.
This time a new story was told to me that company policy has changed, so you have to do a shop of 4000.00. (It was not told me in my first purchage)
To resolve the problem my 2 hours were wasted, & even then no one could give me a satisfactory answer, rather every body after listening me slipped out of store.
It has wasted my valuable time,, caused me a great mental haressment & insult in front of my wife.
Kindly take an earliest action to refund my excess money, cashback, & action over the irresponsible incharge of that showroom.

I visited Chandanagar Lenskart store last month to get my eyes tested as I am having slight problem while reading newspaper and watching my laptop/desktop. They suggested me with reading lenses which I received on April 16th and I went back to them on May 6th to complain about the product. They instead of first testing, they said I should have gone for progressive lenses which they never suggested earlier. Now, they say, they have only 14 days return policy which I just missed by 6 days as I was travelling in between for few days and could not return them in time. Please help.

Ordered place 12 535 dtd. 20fab17 by surabh singh and ganesh jadhav... But till date not full fill nor refund the amount with compensation amount??? Please forward this serious matter to piyush bansal ceo lenscart.com... Immediately for take prompt action and transfer the amounts of advance and compensation amounts both in my bank account immediately details of bank account number is already with pratik sharma...