[Resolved] Lenskart — different eye power prescription in 2 different lenskart stores

Sanjay Awate

from Bangalore, Karnataka

Address:

Bangalore, Karnataka, 560085

I have eye power so i visited lenskart stores in bangalore. Last week i visited 2 different lenskart stores in banglore one at kamakya and another near ramakrishna ashrama. At kamakya, bangalore they gave me the eye power presciption which says my both eyes got additional cylindrical powers of 0.25. So i got doubt and i visited another lenkart store near ramakarishna ashrama, bangalore they gave told only my left eye got additional cylindrical power of 0.5 as right eye power is not changed. So there presciption are totally wrong one cannot trust lenskart for eye checkup they are not doing it properly.

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Feb 25, 2018

Complaint marked as Resolved

Lenskart customer support has been notified about the posted complaint.

Verified Support

Jan 21, 2018

Lenskart Customer Care's response Dear Sanjay, Please accept our apology for this disappointment. We strive for efficiency and excellent service, and it looks like we have fallen short on this occasion. We never want you to feel like you're stuck with a bad experience and greatly appreciate your understanding of this mistake. We request you to share your order ID with us so that we can assist you further.

Verified Support

Jan 22, 2018

Lenskart Customer Care's response Dear Sanjay, in order to assist you order details are required. Please share your registered contact number or order id so that we can call you to assist with the best possible resolution.

Verified Support

Jan 23, 2018

Verified Support

Jan 24, 2018

Lenskart Customer Care's response Dear Sanjay, we haven't heard from you since last few days Hence we are closing this complaint about time being. In order to assist you order details are required. Please share your registered contact number or order id so that we can call you to assist with the best possible resolution.