Lenskart Complaints & Reviews

Hi,
I had ordered spects at lenskart and it was returned them and they are saying they issued refund. But it was not yet credited. On contact my bank they said it was fake transaction details. Need help.
Details are
Hi anirudh! We have already shared the account number as well as the ifsc code. The refund of n[protected] was credited to:

Name - c k anirudh
Ifsc - kkbk0007816
Account number - [protected]

Frame purchased in 2016 august 8th. A rubbery part from the temples started chipping off on its own. I complained verbally to the store staff around the month of july 2017 (Warranty still on). Sent them a photo and they asked me to wait as they had to send the report to the main office. After a few days i was told that nothing can be done about it, stating breakage not under warranty. This wasn’t breakage, this is chippping off. I have purchased several frames from them for myself, my wife and my son. I recently purchased 2 frames on the 5th jan 2018. Store located in bangalore. Frazer town. Coles road. Hope something can be done. I am not asking for a new frame. If temples could be replaced, it would be fine.

Hi team,
Would like to bring to your attention an unprofessional behaviour of the sales executive swapnil kasbe at viman nagar branch pune

I informed him i did not receive the bill on email but he kept on insisting i did, all he had to do was give me a print out however he was not ready ro co - operate and was confused how to operate the system said you can go an complain, very rude and un professional behaviour with all customers around kept on saying i cannot handle everything

If he cannot handle customers than why is he hired

Azim on the other hand is very polite and customer centric he helped immediately with the printout

I want immediate action on this guy as he himself told me to go an lauch a complaint against him

Regards

Anusaya nambiyar

I have seen many other complaints regarding the same issue. And also had a bad experience with lenskart previously with the orientation of rimless lens and frame...
But still i decided to give it a try.
Now it's order taken,
Payment successful
But stocked out...
Seriously???
I began to hate the service and hate it to the core...
If i didn't receive the order in time or if the product is bad i am gonna sue this company for sure...

Hi
I am chakradhar purchased two set of john jacobs frames in month of oct-17 from lenskart champapet branch.

Order:[protected]

Last week onwards i started using the frame and saw that there was alingment issue. So i went to nearest branch of lenskart and gave it for proper alingment. Next day i collected the frame.

Today when i opened the box and saw that there was damage on frame which mat material and scratches on lens

Kindly replace the frame as soon as possible as this is a damage done by lenskart staff when i gave for alingment.

Contact:+91-[protected]

My order number [protected]

As you have asked me on playstore to mail you and explain the issue

Recently I have gone through a home eye check up on 23rd of December 2017 during which I have also returned my Tommy Hilfiger glasses (I retured my glasses with the original case, case cover, box, packing, bill, warranty card.) to the Lenskart executive named as Vinod Dahiya.

Screenshot of the Tommy Hilfiger glasses as well as the home eye check up bill is also attached

The reason I returned it was as the frame was under warranty period and still the decals on it got fade on the inner side of the frame more over the lenses were also giving me a blurred vision.

The reason I am writing this to you is that I want to track the progress for the replacement of my Tommy Hilfiger frame as well as lenses.When I ordered it the first time as shown in the bill the executive (I forgot the name of that executive) told me that the lenses will be blue cut but I got regular lenses which I came to know when I got my eye check on 23rd and when I shown my glasses to Vinod he told me that these are regular lenses.

I have spent more than 8000

On those glasses

Neither I got the blue cut lensed I was promised for and the decals on the frame also got faded as well as the lens.

I want you to refund my whole amount else provide me the a new frame of the same model of Tommy Hilfiger with blue cut lensed as promised by you earlier.

Vinod promised me to get the frame replaced with a new one and had also promised me that this time I will receive a new frame with blue cut lens.

Now I have received this SMS saying "Dear Customer! Reverse pickup for your order [protected] placed for Tommy Hilfiger TH6123

Medium (Size-55) Gunmetal Brown C3 Unisex Eyeglasses has been arranged via E com (Ref. ID:[protected]. Please keep the product ready with all original packing and tags intact. Your package will be picked by Lenskart assigned courier by 05th Jan '18."

I have also received a call from the courier company saying they are here to collect my glasses.

I have already mentioned above that I have returned my glasses on 23rd of December 2017 to Mr.Vinod Kumar

( Vinod.[protected]@lenskart.mobi )who came for my eye check up on 23rd of December.

Nobody knows where my glasses are

You dont want to refund my money .you dont have my glasses neither i have my glasses.

Its been 11 days now

I am following up with the ticket that i have mentioned since 9 days now.

No resolution

Nothing

What should i do...

I am exhausted

CAN YOU PROVIDE ME A SOLUTION PLEASE.

Regards,
Deekshant sharma

We have bought a frame which cost us 2909.
We paid that amount also.
And they said one frame with glass will be free of cost will be given to you.
Now they had given us wrong frame and deny to give free one frame at the time of delivery.
So help us out.
We said that to check cctv camera for proof but they dont even check also.
Cntct num-[protected]

Hello all,
This is to inform and complaint regarding fake sunglasses of rayban that have been delivered to us with this order.
I have been using the glasses since almost a year now, but now i have found out that the glasses have been coated with a film which has started coming out by just touching the glasses.
Earlier to this i have been using rayban since more than 15 years and those glasses are intact even as of now.
Through this email i would request you to kindly check the authenticity of the item delivered and reply. I want a resolution for this since this is absolute cheating of customer by showing sale of genuine items in sale.
I hope my query / complaint shall be resolved urgently.
Also note that i have taken one more pair of sun glasses of rayban some days after this purchase and now i am afraid that these would also be fake.
Regards,
Ashish

I placed an order with lenskart on there lajpat nagar store with reference no. [protected] on 16 december 2017, and the company staff on store claims to deliver the product by 3 to 4 working days. I got a sms from lenskart claiming to deliver the product by 23 december 2017. On 24 december i called on customer care to know the status of my product. Customer care told me it will be shipped in next 24 hours. But on 25 december i got another sms from lenskart claiming that they are moving to new world-class manufacturing unit due to which they would not be able to deliver and the product will get delayed. I really do not want the product as the company is literally playing mind games and i do not want to deal with such company who can never complete there commitment.

Expected date of delivery was max 7 days. After 9 days the process is where it was left no progress. After visiting the store personally the staf[censored]pdated the information in their system and asking for another 7 days to deliver the order. Very discomforting my wife has a problem and required specs immediately to keep working at office for long hours. We should be compensated for the discomfort caused and time wasted in follow up.

I had bought a rimless vincent chase frame[golden tortoise rectangle vc e10427- c6] from lenskart showroom located at koramangala, 80 feet road, bangalore on 11 march 2017. The frame came free since i bought lens worth rs 4189/- (Before discount). I had to pay rs 2579/- after discount. Order # 2626536. The store manager told that the frame has 1 year warranty and the lens is scratch resistant. After 8 months o[censored]sage, the rivet bushing came out suddenly and further there are scratches on the lens too.
I contacted the store in charge on 20th dec 2017 and mentioned these problems. I asked them to replace/repair the frame rivet bushing since it's just 8 months o[censored]sage and within warranty. Instead of apologizing or giving me some consolation for the substandard product and service the store in charge had the audacity to blame me as an irresponsible user and not only this, he went a step further pestering me to get it repaired from a local shop or buy a new frame from the store. I was completely bewildered and dumbfounded by this attitude. I gave him a warning that i would complain about the substandard product that was being sold to customers. The person was in complete denial and was saying that i paid only for the lens and frame has come free and hence they cannot do anything. I at least wanted my frame to be repaired, which was completely denied, by the store in charge stating its not there headache. What is the use of a lens when the frame itself given to customer is substandard and saying that problem to frame within warranty period is not their headache. If this is the attitude of lenskart to customers, how can we trust lenskart?

While i showing the lens to the chennai show room during March-2017 and they told simply it is a scratch and the technician conformed me that it not at connected with the lens coating.My lens coating has peeled off completely from 1.6.-2017 on right lens and left lens started peeling off from Aug-17 onwards and it purely of the coating failure.it is a wrong coating done by lenskart.While showing the one lens to them and the told me that it is a scratch and now it almost entire coating has come out.

I purchased the lens on june 2016 .

I ordered two sets of frame and lenses one i went and collected but another one they said two days and i called them on the day they said me they will deliver but they are not responding. Also the next day i called they are lifting the call and not answering anything. When theyift they say give me one minute and after one minute they will not say anything they simply cut the call.

This is the order number : [protected]
I had ordered for two spectacles and the payment of 2800 is done on time.
It's been one week and there is no update on my order. Order status shown as stocked out.
If it cannot be delivered on time please cancel the order and return back the money. It's been a long time and there is no proper response when i ask to the executives of your company. If there is a delay at least it needs to be informed to the customer.

I bought two pair of lens from lenskart online store. But within 2 months one of got broken. What should i do now? It has given the 1 year warranty and it says its crack & breakage resistant.
Lenskart said the lens are unbreakable still the lens got broken within 2 months of purchase.
Lenskart should have options to replace such a broken lens.
I need to get lens replaced.

I had ordered two spectacles from lenskart store, mulund branch on 02.12.2017 and was informed that i will receive the product latest by 12.12.2017-14.12.2017. I wasn't even provided with any updates till 10.12.2017 after which i had to keep asking for status and raise a complaint request. Even after all this i haven't received my order even after the promised date. I have made complete advance payment via debit card and now my money is also deducted and i haven't received my ordered product too.

I ordered spectacles on 9 dec and now its been 1 week still didn't received my spectacles. And they are giving some lame reasons that they are moving to some world-class manufacturing unit.
Didn't expect these things from them.
Most pathetic service.
Order placed at lenskart.com: vincent chase eyeglasses. Ref.[protected] for rs. 1680.00. Estimated delivery by 16th dec 2017!

[protected]: Customer order number - delayed delivery with no information, when the delivery was made with wrong power of lens - could have caused serious damage to eyes if it was not for getting that checked independently. Below is complaint mail

The issue is not closed yet, the spectacles that were delivered were completely wrong. The configuration of lens ordered and delivered were completely different. Find below mail from the store stating the same. It is very disappointing experience to start with receiving the delivery late and no response for multiple queries, order was placed on 21st November due to be delivered on 29th November, after several follow ups and wrong information from IVR or on chat (will be delivered in 24-48 hrs) the delivery finally lands 12 days late.

The configuration of the lens is completely wrong using the same would have had serious longterm impact on eye, this is the most unprofessional way of treating a personal product delivery that has long lasting impact.

I am not sure what is the escalation process on this one and who takes the accountability of this. In store they merely mention that they are sales outlet and would not hold any control on delivery.

Expecting a revert on this from someone who is responsible.

Regards

Whitefield Bangalore
To:

12 Dec at 9:03 PM

Dear Sir,

due to wrong powered spectacle received from our central werahose, we take it back and we are placing the new order, Kindly wait sometime will try to deliver the product asap.

--
Regards,

lenskart.com,
Whitefield Store
68/62, Labh Villa,
Whitefield Main Road,
Next to Mayura Bakery,
Whitefield,
Banglore-560066.
Ph:[protected]

Lenskart deleted my review from TRUSTEDCOMPANY.com. Will keep posting until i receive a response :)
First review date - Dec 9, 2017.
Second posting date - Dec12, 2017
My review disappeared from my account too!

Here are my Order numbers over the last 3 months (from 03-Sep till 08-Dec 2017) - [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected]

I have spent almost 3 months chasing them for a quality delivery. After consecutive back to back delivery of 5 pairs(Vincent Chase)+ 1 RayBan - everything had "severe" quality issues(I have all picture and email proofs, not sure if all could be attached here except two). Their Customer Care is usually bad with meetings promised SLAs, however, some of them are good. But all are well spoken and know how to make a fool out of a customer. They play with the index of lenses, that's where they are able to mainly manage their margins in order to provide the discounts that they do. In turn, they play with the most vital organ of the customers i.e. the eyes. I am upset since in the first place they never were able to deliver quality and I patiently invested my time for them to course correct. However, later closed the case with a refund mentioning that they wont be able to satisfy my asks. Convenient. Please understand that they don't ask for the Pupillary Distance for Single / Myopic powers and they have an explanation for that. Please check with an ophthalmologist and you would know the requirement. One would never know the fit of a frame if not worn. Using their app/website, one can make out how it looks on your face but the fit is something you want to try out at a store. Vincent Chase and John Jacobs have no difference in the pathetic quality they are of, however, they are very cleverly created as different brands and categorised into entry level, premium, luxury buckets and priced accordingly. People buy, so these pseudo brands sell and hence a brand emerges. So are with their lenses, British Optics. Lenskart is fooling people with these cheap Chinese made frames and lenses, with inscriptions of designed in Italy. I even wrote to Peeyush(CEO) and Amit(COO) but nothing improved in terms of Quality. Bottom-line: Ask any ophthalmologist and they will NEVER recommend Lenskart. I realized late but I did at least. Go to a local optician, pay for your eyewear and get something healthy on your eyes.

JUST BECAUSE IT'S CHEAP - IT ISN'T THE BEST :)

I made a purchase of two spectacles on 8th august 2017 from lenskart (Alaknanda store, new delhi) for rs. 3360/-. (Ref. [protected]). I made the payment instantly via debit card. They told me it will be delivered within 3-4 days, so it was promised to be delivered before 12th august, 2017 and may it will take longer time but not more than 7 days. But they took 9 days to deliver the product. Meanwhile i was getting an sms and email from lenskart as follows “

Hi mast vedang,

Given our stringent quality checks, your lenskart order [protected] dated 8th aug 2017 is taking longer than usual. We want you to get the best product and will deliver it soon.

As a token of apology, please accept rs.1680 store credit in your lenskart account, on delivery, as a token for missing our commitment”

I received both the product on 16th aug 2017 after 9 days. And also received sms and email regarding credit points. That is mentioned below:

This is with reference to your order no: ([protected]) with lenskart.com. We are refunding the order value of the product to you by way of credit points which has been credited to your account against your refund/exchange. These credit points can be used on any of your future purchases for absolute value. These credit points are valid for 180 days and can be used only with online modes of payment.

On 9th dec 2017 i visited the lenskart store to purchase one more spec. But when i talked about the credit points " they said you have nil credit points. When i shown smss and e-mails then they called customer care centre. After some time they told me that your credit points have been deleted as your delivery was on time.

I am very much disappointed. First you missed your commitment, when customer agitated then you give them a lollipop in the form of credit points to pacify them. And when customer approach your store you bluntly said your credit points have been deleted as your product was delivered within the time period.

It is unethical and unprofessional approach. I made a wrong decision to add with your service and product. Because first i am an human being so un neccessary i am waisting my time and energy being annoyed and producing all the negative energy within me.

I think it was intentional and to fool customer.

I hope you understand what i meant to say.
Please resolve my issue as early as possible.

Thanks

Ashwini kumar
[protected]
Paradise. [protected]@gmail.com