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Lenskart Complaints & Reviews

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Last updated Mar 13, 2024
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Lenskart reviews & complaints page 70

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C
chandugandhe
from Pune, Maharashtra
Feb 19, 2022
This thread was updated on Feb 19, 2022
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

lenkart - order not delivered

Address:Pune, Maharashtra, 411057
Website:www.lenskart.com

My name is chandrakanth gandhe my concern is that my order is not yet delivered.

Order placed on:[protected] items: 2 order id: [protected]
Delivery expected by[protected]

Till date[protected] my order was not delivered. Even i visted store (Wakad) couple of time and called customer care.
When i went to store for first (5th nov) time they informed they will raise a ticket. On 8th nov i called customer...
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ravi7541
from Ahmedabad, Gujarat
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

order 1208133992

Address:380008
Website:www.lenskart.com

Hi,
As per talked with mr. Karan (Senior supervisor) from grievance department about my issue, he dont want to understand the issue and making unnecessary arguments.
1) i had already choose the frame pid and size before week and company dont want to give positive reply even they said now frame is not available and glasses with 1.67 index not available.
2) by professional i am c. A. And my no. Is very high around 4 nos....
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Deepanshu Kadam
from Delhi, Delhi
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

order not delivered

Address:122001
Website:www.lenskart.com

My name is deepanshu kadam my concern is that my order in not yet delivered.
My product order id: [protected]. It is to be delivered by 7th of november 2017 and its 8 today and yet it not dispatched as i am able to track your order.
This was not expected from you guys and now i am regretting that i have placed order from your company lenskart. I need my money back i dont want my order to be placed i need my money back you getting...
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M
mythzz
from Dehra Dun, Uttarakhand
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

no delivery of product for 7 months, 225 days! fake promise

Address:560066
Website:www.lenskart.com

Order no: [protected]

2 specs were ordered. 1 was delivered. 1 was not. 1 is still not.

Order date: 15th march, 2017

I called up lenskart customer care many times during this time. They said to visit the lenskart store and collect it. When i show that mail to the store people, they say they are not authorised to sell anything without money! This happened twice! I went to 2 different stores - 1 in...
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Nirod pradhan
from Khanpur, Uttar Pradesh
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

complaint against lenskart

Address:Khordha, Odisha, 751031

Today i visited lenskart patia store in bbsr. I had a really bad experience. The behaviour of the store guys z very harsh. They dont care about customers. The person doing eye test has neither knowledge nor patience to treat a patient. He refused to do my eye test n told me to do check up from a doctor. I would never visit there and wont recommend my friends to visit....
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Garvita Abhishek Trivedi
from Noida, Uttar Pradesh
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

wrong eye test done and wrongly made specs

Address:Gautam Buddh Nagar, Uttar Pradesh

I had ordered two specs and i was told that i had power of -0.5 in left eye and -0.25 in right eye one had cylindrical power and the other eye had spherical power. The delivery i recieved had wrong power in the lens. I was given store credit for the amount of ₹3920 and eye test was done again and power increased to -0.5 in both eyes in just a course of 10 days. Having a doubt in my mind i told them to order the specs withorevious power...
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Saswata Sarkar
from Kolkata, West Bengal
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

replacement of defective frame within warranty period

Address:Kolkata, West Bengal, 700010

I bought a spectacle from your phoolbagan kolkata shop on 22.09.2017 but subsequently i found the frame delivered to me is defective. I reported to your phoolbagan outlet. They told me that the frame will be replaced soon as i my warranty exists. But the fact is that till date i am not getting any positive response ftom them. I am yet to get my replaced frame. Everytime i visit the outlet for the frame i have return back empty handed. They...
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Rhyshabh Gogna
from Patiala, Punjab
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

fake sureties and inappropriate information delivery to customer

Address:Chandigarh, Punjab, 160047
Website:Lenskart.com

I am rhyshabh gogna, a resident of chandigarh, this is to inform you that i ordered a couple of products from lenskart, elante mall branch, chandigarh on 17th october 2017. The staff promised me the delivery of the products "maximum in 7 days" to which the delivery was pending by 24th october.

On 24th october, lenskat official was supposed to call me but i called (+[protected] to track my order (Client no./order no.: [protected])....
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Priyanka.Shukla
from Kolkata, West Bengal
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

refund not credited even after multiple follow ups

Address:Gurgaon, Haryana, 122009
Website:lenskart.com

I had canceled an order #[protected] on 24th september and i was supposed to receive the refund in 7 working days. Inspite of multiple follow ups which include 6-8 calls with multiple executives and managers and many mail exchanges and ticket creation, i have not yet received any confirmation on the refund. I am throughly disappointed with the customer service rendered by lenskart. I feel harassed that i have to follow-up so many times to...
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J. C. Kapur
from New Delhi, Delhi
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

order placed on 30 sept 2017 with ref 1212898521

Address:New Delhi, Delhi, 110049
Website:lenscart

I placed an order on 30 sept 2 017 with ref [protected] at their showroom in green park. Was given 'estimated delivery by 13th oct 2017...' there has not been any message regarding the order. They wanted my feedback regarding my experience through an online message on 15 oct 2017. I gave my feedback on the same day.
Though they charged the entire amount of my order, the same has not yet been delivered! There is no email, no sms regarding...
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kamalhyder2000
from Gurgaon, Haryana
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

reordered my power lens at lenskart, guwahati outlet

Address:781022
Website:www.lenskart.com

I had ordered progressive lens with vc frame at lenskart guwahati on 25 sept'17, i received the product via courier on 4 oct'17, but i didnt find it comfortable due to near vision being very small area. I found difficulty reading near vision as well as computer.
I reordered thru lenskart, guwahati on 8 oct but till today i have not received the item. After contacting them through phone, they said today i. E., 17 oct'17 that my reorder...
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Purvika Bajaj
from Pachora, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

fake lens

Address:411028
Website:lenskart.com

I ordered two specs from lenskart amanora pune. The shop vendor claimed it to be bluecut at the time of order but the ones that i have received on delivery is simple anti reflection lens.in addition, the alignment of lens with frame is just pathetic. It seems as if a non-experienced person has made it. Kindly solve this problem of mine as i have paid a whooping amount of rs.4500....
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S
scsakpal
from Mumbai, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

frame of spectacle improper quality

Address:Thane, Maharashtra, 401107
Website:www.lenskart.com

Dear sir
This is with reference to the spectacle purchase from lenskart dt 17/07/2017
Name - sandeep sakpal
Deler id - [protected]
Product eye frame, multifocal
Frame - vce10363 c4 52 18 140
Complaint - refereed frame lock provided for end piece left side found damage may due to poor quality such spare is not available with the concern nearest lenskart store at borivali (W) mumbai
Kindly...
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UB@
from Silchar, Assam
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

ordered on 6th september for the 2nd time but not get yet

Hi, please have a look to my issue and fix it as soon as possible because its very urgent.
The issue is i ordered first on 28th september and i received mail that my order has been shipped on 30th september through dtdc courier. I tried to track the order through the code that has mentioned in the mail but i failed. I complained about the issue to my nearest dealer lenskart nagaon, assam and they told me that due to some courier problem...
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jayitasenjsr
from Raxaul, Bihar
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The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

fragility of the frame

Address:East Singhbhum, Jharkhand, 831005

The lenskart people are providing very cheap quality free frames and are charging twice the market rate for the lenses. My lenskart frame was so fragile that it broke without application of any force. It just fell from a low height and broke. I had pretty high expectations from this brand but i am highly dissatisfied and disappointed.

I bought the frame on 17/05/2017, from rani sati associates, approximately 5 months back....
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Purvish Parikh
from Mumbai, Maharashtra
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The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

not refunding money

Address:400102

Lens kart andheri west mumbai store manager, floor manager pandey and bhardwaj. All are team. And they fool the customer. While they are wrong or they make mistake. They all are cheater. They all earn money from cheating only. They don't deliver the product what they show you. When i called to call center pandey was on line. Even he was biased.in answering then bhardwaj came on line he is very big cheater he was trying to cover every one....
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sangramprusty1971
from Kolkata, West Bengal
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The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

eyeglasses with progressive lens given duplicate brand

Dear sir/madam, i here by informing you that lenskart a well known eye glass brand has been cheating people with a promotion of free frame.

I booked a fcuk brand frame with progressive lens on 20/06/2017 for a price of 9975/-.

But the frame was very low quality and i had to return it after using for few days. Their bhubaneswar store does not have much stock so they asked me to choose a frame online as replacement...
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sancharidsharma
from Gurgaon, Haryana
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The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

spectacles ordered on 24th september but not delivered yet.

I have ordered 2 spectacles (#[protected]) worth 8400 from lenskart store on 24th of september 2017 and expected delivery date was 30th september. Received a mail that it was shipped on 30th september. But no updates from them or the courier yet.
Dropped a number of mails. The store also hung up my call and never replied back. Kindly look into this....
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AtishSakpal
from Mumbai, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

refund

Address:Mumbai City, Maharashtra, 400069

Not a professional way to handle and deal with the customer, i had order the rimless glasses order no [protected] which was to perfecting aliment so i had return it on 19th sept 2017 and i had request for the refund on 24th sept 2017 it was credit in the lenskart wallet as a store credit but i had requested for refund in bank account on 25th sept 2017 i had given 10 day tat on 3rd oct 2017 when i had contact them they told me that refund was...
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Vinit Shirke
from Mumbai, Maharashtra
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The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

haven't received refund

Address:Mumbai City, Maharashtra, 400708
Website:www.lenskart.com

Hello team,

I've waited more than 72 hours for refund. Order date was 09/09/2017 and cancelled on 10/09/2017 still not received refund in my bank account.

Kind note that if i haven't received ₹3360 in my bank account then you've to pay double of this amount i. E. ₹6720 to me. I requested you many time through call, chat and now through email.

Note : please find attached photograph of proof...
+2 photos
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