[Resolved] Lenskart — Empty box received from lenskart

[Resolved] Lenskart — Empty box received from lenskart

Ш Шубхам Чоудхари Jul 27, 2024 Apr 14, 2025 This thread was updated on Apr 14, 2025

I ordered 2 glasses from lenskart. I received my first glasses delivery and received a empty box . I called the delivery box within 5 minutes, the delivery boy said this has happened with other people also. Contact lenskart. I filed for a replacement order now they denied the replacement and are saying you did it. They're just looting people's money, taking no responsibility of their mistake. They just looted my hard earned money. Order no:[protected] Was this information helpful? No (0) Yes (0)
May 18, 2025 Complaint marked as Resolved Verified Support Apr 14, 2025 Lenskart Customer Care's response We are writing to update you on the investigation into the issue you raised. After completing our inquiry, we regret to inform you that we are unable to process a refund or exchange. Our investigation found that the product was packed in its case and delivered to you in the same condition, with no damage or defects. As there's no further action required from our end, we're proceeding with closing this concern. If you have any other questions or concerns, please don't hesitate to reach out.
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