Lenskart Complaints & Reviews

On 31 August 2024 I ordered pair of eyeglasses from Jhansi royal city whose order ID is [protected]. After couple of days I got a call from one of the Jhansi store agent saying that one of the eyeglass is defective and we need to order a new one for you so your order will be delayed
I said okay no problem. After few days I received my order and found one of them was very loose and another was very very tight and they were very very uncomfortable and not of my size. So I complained this to lenskart customer service and they suggested me to return the eye glasses to near by store
I went to Sushant Lok Vyapar Kendra lenskart Gurgaon and returned both of these. After couple of days I ordered new pair of eyeglasses for myself from noida DLF store for which order I’d is [protected]. Now after a couple of days I got call from lenskart saying that since you’ve already exchanged one of the glass once we couldn’t refund it to you and so we’ve refunded the amount for one eye glass which is 900 and denied refund for another one after me explaining the whole situation to multiple people in lenskart. This is going on since more than couple of weeks. Daily one of their customer agent calls me ask me to recite whole story again and again
Now after 10 days they have declined my refund request saying the deadline to refund has passed away even though my both eyeglasses are already there in lenskart Gurgaon
The order I’d of the request cancelled one is [protected]

Shame on you @Lenskart_com Very very poor service.

I ordered 2 glasses from lenskart. I received my first glasses delivery and received a empty box . I called the delivery box within 5 minutes, the delivery boy said this has happened with other people also. Contact lenskart. I filed for a replacement order now they denied the replacement and are saying you did it. They're just looting people's money, taking no responsibility of their mistake. They just looted my hard earned money.
br...

I had ordered a spectacles on Lenskart online store for 5000 Ruppees.At the time of buying it had shown there is a 14 days return policy. But when I am tried to make payment through phonepe it had failed. Then Lenskart App Automatically Converted into Cash on Delivery option of that order.then i realised ok what is the issue with COD.Now Product got delivered and I am unable to Return.Then When I am Asking them to return the product they...

I have ordered a specs at a local store at home town so i kept the order address as my clg so it was shown it will be delivered by 12th so i got a msg like it had been delivered with no number or no call from the delivery person so how can i receive the order and i need to give them the otp to make it delivered without sharing those things how can they keep it delivered i have asked everywhere in my clg but no order was received i cant even...

I visited to local store, eyesight tested, placed order for spare. unfortunately, eyeglasses delivered not as per bifocal eyesight 10y history.
As I'm comfortable with my old glasses I continued wearing them and kept new one as spare. After a month are so I felt uncomfortable while wearing new glasses and visited stores 45-60days after delivery day.
Store manager replied as it to wear 10days continuously to adjust the eye vision. I left store unhappy.
After 08 months once again, I visited to same store for eye testing and glasses, they confirmed the fitted glass is not bifocal. it is blundering mistake from eye store staff. Then I asked to staff/ store manager, lenskart support, customer grievance to replace the glasses for free.

as usual they are educating the draft policy terms posted on their website. The policy is not covering the eye history of the customer, refunds or free replacement terms.

I had a frustrating experience with the store.

I personally went to the showroom of lenskart in my hometown and ordered eyeglasses on 19th june, status of delivery was expected to be 25th june but still not received, lenskart has taken advance payment as well with no return policy, company like lenskart whose owner talks about this and that cannot manage to deliver a product on time, i order many things from amazon and they never dissatisfied me, this is the reason why indian companies faces competition because lack of discipline. Order id is [protected].in fact there is not customer care number by which i can talk to a representative i mean what kind of service they are providing it's matter of someone medical conditions and they doing like i've ordered a toy, such a shame.

I am writing this review with immense disappointment regarding my recent experience with Lenskart. Despite exchanging my eyeglasses and being promised a discount, my order has yet to be delivered, well beyond the promised delivery date.

I placed an order with Lenskart on May 22, 2024, with the expectation that it would be delivered promptly. However, it has now been over a week, and I have not received my order. This level...

Dear Sir i was purchase 2 glasses from Lenskart on 23rd may 2023( order No:-[protected]) after 2-3 month some scratches come on glass so no visibility, i was log complain but they reject & say this is not cover under warranty then due to glasses frame on my nose 2 marks as permanent marks as well behind ears skin allergy start i m using glasses with difficulty and using less due to all but so many visit at lens-kart Shyam Nagar branch Jaipur...

Dear Concern,

This is in reference of Purchase of Lens via order id [protected] dt 28.09 of John Jacob lens from Lenskart, worth Rs. 3150/- and after 6 month o[censored]sage only the product its flare up from joint (brazing joint of frame with screw). As per discussion with their toll free and Store (Sec V - Kolkata) The frame having it was concluded that the frame having manufacturing quality issue and same can not be repaired. br...

I bought online, specs cleaner from lenskart online store, but due to delivery time issue it had to be cancelled. The item was cancelled on 17th April and till date lenskart has not provided refund for the same. I have tried enquiring about the refund multiple times since it's getting delayed, they stated refund initiated on 17th April, but it has not credited to my wallet till date. Either they assume they are clever or customer is a fool. I request consumer forum to do the needful.
Order id: [protected]

I am writing to file a formal complaint regarding Order ID [protected]. I received an incorrect power glass with my order and have been met with refusal to exchange or return the product by both your customer support team and the physical store.

Despite providing evidence of the error and my prescription, I have been informed that the delivery partner allegedly changed the product, and Lenskart cannot facilitate the exchange...

I have ordered two eyeglasses on 13 April 2024 and delivery date is 16 April 2024 but not delivered and even it is not dispatched yet...

I purchased two eyeglasses, one for myself and another for my child vide order nos. [protected] dated 26.11.2023. Both the items delivered on 29.11.2023. The eye glass did not suit the face of my child means it falls when he lean down as its frame is big size and not as per child's face requirement. I also visited nearest store of Lens Cart. They repaired twice but the problem still persisting. They also told that the frame is not for the child.
Now I feel that the person from LENSCART has cheated me and so I need permanent solution of it.
Prakash Ranjan Das
[protected]

Complaint against
LENSKART
Optician
Mumbai

Their email ID for customer care
[protected]@lenskart.com

Legal ultimatum to take up the matter with the consumer court for all your harrasment.

Order ID [protected]

1. You reply is not acceptable at all as it is totally biased and intended just to protect the culprit, Mr Sachin, who had visited our home on 8th April...

Complaint against
LENSKART
Optician
Mumbai

Our grievance stands as follows.

Look at your following message.

Hey there! Your [protected]@Home appointment #[protected] is happening today, at 02:30 PM. Get ready for a fantastic session. If you have any last-minute questions, feel free to call us at +91-[protected] between 9 AM - 9 PM.

Do ask our refractionist about the latest John Jacobs collection

Yes it was of course a fantastic session.

Your one Mr Sachin had come for the appointed eye check up and to provide the numbers of the spects

Before he could start, I asked him, after finishing the eye check up, he will provide me the written note for the numbers of my eyes.
Hey refuse to give any written note and left away.

So this is the type of people you are sending here with no responsibility but to harass us and waste our valuable time, leaving a black spot on the reputation and image of your lenskart.
RK Agrawal

The way of talking of lenskart's employees at store is to bad towards me.
They nothing know about the process what they work at store, the complaint is regarding I purchased a product on lenskart online and their is fitting issue in product so I returned it and their is option regarding return is at offline store or online, I choosen offline because that is near to me also one reason it is taking time. So when I visit the store the process going on they tell me the return process is only available after 24 hr the product is purchased, that is not point if you unable to perform than just say excuses after some time one employee came to me and asking what's the problem regarding you I told him the size is not fitted on me so I return it then he told why you not check the online fitting. Just you purchase the product online and return offline then i told him if the services are giving to me then i used it to claim you are not authorised to do what you say.
Lastly i call coustomer care to told the problem regarding me that the behaviour of employees towards me and then she talk to him (employees at lenskart) employees just told opposite and further talk going on.

I have ordered two glasses from lenskart and it is showing it will deliver these products on 24th Feb 2024 but today date is 25th feb 2024... The order is not delivered yet and we have already paid for the order...And No customer care support is available...I am really disappointed from lenskart andi am soon gonna report this on twitter and i will tag lenskart.

Please let me know when will my order reach...!

I am filing this formal complaint against Lenskart with the utmost urgency and concern, seeking redress for a series of grossly negligent and unacceptable actions that have severely affected my experience as a customer. On 10th February 2024, I visited the Lenskart store located at Shop No 20, Gandhi Nagar Mode, Main Tonk Road, Mall, near Milestone Complex, Lalkothi, Jaipur, Rajasthan 302105, where I underwent an eye test resulting in a digital...

Hi,
I had placed an order for glasses (Order ID: [protected]) on the Lenskart App. Initially the payment failed on the app despite money being deducted from my credit card. The second time, the payment went through and money was again deducted from my card. Need you to look into this and resolve at the earliest....

I had placed an order for VC E13447-C6 eye glasses on 11th Feb 2024 and was supposed to get another frame (VC E13111-C5) free. Accordingly I was charged 4150 for one frame (With lens) and the other one (With lens) was free. But when they sent the invoice, they have split the bill amount into two and charged for both the frames.
So basically they are hiding the price of one frame under the other frame. According to invoice I have paid...