Lenskart Customer Care

On 2nd Feb, 2021, I have cancelled the order. It was communicated to me that I will get refund in 24 to 48 hours.
On follow up on 9th Feb 2021, it was again acknowledged that the issue is taken up and refund initiated so I should be getting refund within 7-10 working days. Now, every time I contact the support center, I had to give all background and get the same reply but no refund received yet.

I have cash on hand but they not accept cash. They need online payment, I did online also those transactions, and I send the Receipt bill also I sent to the store staff. postponed my delivery they are not Properly responding to me.

Had ordered a glass with lenskart on 3rd January 2021. When I received the glass, the glass had scratches even when I had ordered and paid for anti scratch glass. Now when the glass was placed for exchange received the glass with exact same problem in the orders [protected], [protected], [protected]. Now I guess lenskart is making me to visit there store every week to provide the exact same faulty product.

One of the eyeglasses I purchased from an outlet of lenskart at Bailey road Patna over mob no - [protected] a couple of months ago found not withstanding temple tip and got removed from the temple. When I reported to the outlet, the gentleman advised me to leave the eyeglass and collect it when informed. It is not understood why it takes this much time to repair tiny defect.

I returned a product because of the quality and wrong fitting

I had paid Rs. 3500 for Lenskart Air LA 134772 Dual Color Full Rim Cat EyeBluecut Fully Loaded Anti Glare Thin Lens Lens Package, Lenskart refunded me Rs.1769.

I wanted to exchange however Lenskart website didnt allow me to do that. So I had to take a refund as store credit so I can buy another product. During my initial purchase, I got a discount which was an offer on my HDFC credit card.

Now, as I am exchanging and buying products the Discount should still applicable to me. I don't understand what is the calculation of Lenskart to give me a store credit of 1769 for the purchase value of 3500 INR.

I see its clear case of cheating.

Visited ur showroom at dilaram bazar at rajpur pur road dehradun 248001. After selection of 2 frames of Vincent, waited for 45 min to load the order and then was asked to come back after 2 days due to some state. Error . Then selected a packet of disposable lenses, asked for 2 nos. Store had 1 in stock . While loading order it showed a promo of FREE lenses liquid, the store manager who was utterly RUDE refused to give saying this does not apply to our purchase. Wasted 1 hr. And shopped for Rs. 200. While you are sanitizing people and stores . Look into the sanitizing for the staff in store too .

Progressive lenses received after home check up I am not able to read comfortably with glasses and want to return and get my money back I am calling customer care since 13 Jan and no one is arranging pick up and refund for product.

I bought my frame from the lenskart website and nw it seems to be broken and I'm not able to fix it. Please help asap.

Order no- [protected]. Got my product delayed and then found out that I received the wrong products. Been talking to the reps for the last 7-8 days for exchange or refund but to no avail.
Courier guys coming and saying they cannot take this product as it’s not matching what they have been provided from Lenskart. So frustrating and disappointed. Most fraudulent site ever!

I received a Cashgram link to get my refund, gave in my upi id and then the transaction failed on 16 th of December. Till date I haven't received my amount

Received a defective product