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Lenskart Complaints & Reviews

www.lenskart.com

4.1

Updated: May 19, 2026

Complaints 1694

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1341

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353

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Lenskart reviews & complaints page 3

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I am filing this formal complaint against Lenskart with the utmost urgency and concern, seeking redress for a series of grossly negligent and unacceptable actions that have severely affected my experience as a customer. On 10th February 2024, I visited the Lenskart store located at Shop No 20, Gandhi Nagar Mode, Main Tonk Road, Mall, near Milestone Complex, Lalkothi, Jaipur, Rajasthan 302105, where I underwent an eye test resulting in a digital...

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Hi,
I had placed an order for glasses (Order ID: [protected]) on the Lenskart App. Initially the payment failed on the app despite money being deducted from my credit card. The second time, the payment went through and money was again deducted from my card. Need you to look into this and resolve at the earliest....

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Address: Kalyan West Lenskart Shop

I had placed an order for VC E13447-C6 eye glasses on 11th Feb 2024 and was supposed to get another frame (VC E13111-C5) free. Accordingly I was charged 4150 for one frame (With lens) and the other one (With lens) was free. But when they sent the invoice, they have split the bill amount into two and charged for both the frames.
So basically they are hiding the price of one frame under the other frame. According to invoice I have paid...

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Address: Lenskart Solutions Private Limited Connaught Place K 26, Ground Floor New Delhi, DL 110001 India Level 1: [email protected], [email protected] Leve

On 14th January, I placed a return request for an order and received a refund for this return of INR 1512 as store credits on 24th January, to be redeemed against a new exchange order that was to be placed by me.

On 24th January, after I placed this new exchange order (#[protected]), I was charged an excess amount of INR 338, which was not supposed to be charged.

On 24th and 25th January, I contacted the customer...

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I placed a order of 2200 for two spectacals one got delivered.yesterday and they charged 1600 for that and other will. Be delivering today and they suppose to be charging 1100...

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Address: Kota

I had bought Lenscart spectacles against order number [protected] dated 30th May 2023 at total cost of Rs. 9184, which is quoted inclusive of offered Two year Gold Membership.
Last week, frame of the spects got broken at screw connected point. I went to store in Kunadi, Kota from where I had bought it, requesting for repair or frame.
The staff at the store raised the hands, saying it cannot be done by them, I should have gone...

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Recently i have ordered two sunglasses from lenskart using gold membership and the delivery is assigned to purple drone logistics. The delivery date mentioned is yesterday which is 29th of November. One of the product is delivered but still now the another product is not yet delivered to me. In the tracking history it is showing as "soft data uploaded" for more than 30 hours.So kindly give me a reply about what is happening with my package....

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Address: New Delhi, Delhi

Website: www.lenskart.com

The John Jacob eyewear bought from Lenskart have acquired corrosion all over the spectacles within one year warranty period.
The order ID or my product is [protected]
I want them to be exchanged as this is covered within the 1 year warranty terms....

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Address: Chennai

I received a message from Lenskart containing a coupon code valid until November 10th, offering a discount of 1000 INR on a purchase of 4000 INR. However, when I tried to use the coupon code during my purchase, it didn't work. I reached out to customer support because the store manager had informed me that the coupon code was sent to my mobile number, and I needed to contact them for assistance. I provided them with a screenshot of the coupon...

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Address: Mumbai Mira road

Within a year the one pair of vincent chase lenses that was purchased for bimal lal developed scratches and became cloudy / almost opaque in routine use. This was shown to mira road store but they polished and returned them back. Again this month was brought to stores attention. Complaint no [protected]. Attention lenskart, how do the lenskart lenses used in customer spectacles get fully scratched up and get opaque during routine use if you...

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Address: Gulmohar, Bhopal

I purchased two specs under BOGO scheme (amount approx. Rs. 14849/-) from Lenskart store, Gulmohar, Bhopal. order no. [protected] (date12.08.23). I collecetd the prodcut from store on 19th Aug (despite of requesting the store at the time of placing order to deliver that to my home) . However due to family emergecy (father's death), I had to travel outstation so couldnt use the specs until I returned. Now I started using the specs and figured...

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Address: W-123, GREATER KAILASH PART-2 NEW DELHI DL 110048

I have ordered a product on 13/08/23 amounting rs.450/-, which was to be delivered on 15/08/23 (Three or free offer was also applicable on this). Even after 15days there was no tracking of the order.
When the issue was escalated with customer care on 28/08/23, they assured delivery of the same. Another they conveyed me that they cancelled the order on 22/08/23 and refunded my money to my bank a/c.

Now the product was...

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I have clearly stated that I need the GST invoice, which should be provided anyways, and they promised the same that they will provide on the day of delivery, but then at the time of giving the product they said it's not working and can be downloaded from app and also they will send it by mail.
But not received it yet by mail nor able to download it from the app....

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I applied a coupon code and availed a membership by paying 49 rupees, payment was successful but still the Gold membership is not visible in my account....

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Hi,

This is regarding an order I have recently .
Order Id- [protected].

I had ordered 2 specs from your store in sarjapur.
The customer care representative in sarjapur told me that there are 4 lenses and we had to choose one. We ordered the best quality and the guy in your store assured us that they were clear lenses.
On delivery we saw that they are yellow tinted lenses which is first a...

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I had ordered glasses from lenskart store at city centre, guwahati since the 18th July 2023 but I'm yet to recieve all the two frames. I had received one frame on the 31st july and the other frame is still pending for dispatch. I tried reaching the store through the customer support but i did not have a chance to even register my enquiry. I also chatted via watsapp to customer support and had for requested for urgent delivery in which reply...

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I had ordered glasses from lenskart store at city centre, guwahati since the 18th July 2023 but I'm yet to recieve all the two frames. I had received one frame on the 31st july and the other frame is still pending for dispatch. I tried reaching the storekeeper through the customer support but i did not have a chance to even register my enquiry. I also chatted via watsapp to customer support and had for urgent delivery request and had recieve...

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Address: 12-1-22/,GNT ROAD MRO OFFICE ROAD, ANAKAPALLI , VISAKHAPATNAM - 531001,ANDHRAPRADESH,IN

I just arrived to lenskart store and purchased 2 eyeglasses with gold membership for me and i asked for free lens cleaners for the purchase they replied that we can't give you free lens cleaner in online it show like free but you have to buy from the store.
order id: [protected]
it's shows that lenskart just advertising free eye cleaner's but it;s not applying to customers
i just want my free eye cleaners as a compensation...

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I have claimed warranty on my specs which had its frame split and i was told by the executive on phone the refund will be processed to the original payment method and the refund will be of the original amount i paid then
I claimed my insurance in that 1 year period and paid accordingly for a replacement ₹358
But it was not the amount i paid for the specs it was merely the amount i have to pay for insurance claim
But...

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I refund a frame. While choosing refund method i have selected refund to the original payment method. I made payment using simpl app (which is credit card app). But today (23 June) I got refund into store credit. Simply app already have instant refund option. I already two other refunds in simpl app. Then should not i get refund of lenskart. I think it's done intentionally so that I have to buy from their store again....

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