[Resolved]  Lenskart — eye pain after using lenskart glasses

Recently i have ordered 2 specs from online. I have been ordering eye glasses from them for the past few years. When they delivered the product one specs seems to have wrong power. As suggested on their website i wore one eyeglass for two weeks and it all looked fine, but when i wore the second one, i couldn’t even wear it for half a day, i thought may be my eyes need time to get used to them. So i tried them for next few days but the pain continued to increase. When i called customer service to complain about it, they said they can’t accept return because it’s already past 14 days. My question is if someone is buying an eyeglass which has power how can he test two eye glasses in 14 days, to which the rude customer service guy, who doesn’t ever wear glasses, said 14 days is enough to test it. I have already trusted lenskart but now i feel cheated by them and their customer service. I am never going to order it from them. I spent almost 12k on those glasses, now one of them is a waste for me.

My order#[protected]
Was this information helpful?
No (0)
Yes (0)
Jun 2, 2019
Complaint marked as Resolved 
Lenskart customer support has been notified about the posted complaint.
Verified Support
Apr 28, 2019
Lenskart Customer Care's response
Dear Satyajit! Sorry for the disappointment. This is really not at all intended from our end, we will surely look into this and assist you in a better way.
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Lenskart
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    78%
    Complaints
    1643
    Pending
    238
    Resolved
    1208
    Lenskart Phone
    +91 99 9989 9998
    Lenskart Address
    Mayur Vihar Store, Shop # 35, Ground Floor, Pratap Nagar, New Delhi, Delhi, India - 110091
    View all Lenskart contact information