Lenskart Complaints & Reviews

Hopeless experience with lenskart wasted a month on all this and plus they don't even give a proper update. I'm waiting for the specs for a month and they say, i think the amount has been refunded.

My sincere personal experience please buy it from an online store if not you'll waste your time energy and no guarantee of getting back your money. I'll reach out to consumer court and find out how can i get my money back then give proper feedback.

Please dont chose lensekart for your own good. If you have lots of time and your buying sunglasses then go for it. Replacement of specs and return is not at all managed well.

Lenskart has taken complete payment and after 10 hours it's showing the product is stocked out.. Seriously??? Then why the hell its there on the website... You uave completed the payment...
My email id - nikhil.[protected]@gmail.com
Please help me out asap... As i am facing problem without specs... And they are fooling us by telling that delivery will be in 2-3 days... Pathetic condition

Order number : [protected] date of purchase : 26th may 2018
Amount : 6500
My frame was found manufacturing defect and they have informed same frame not available and forced me to choose a different one. As it was 15 days in the process of replacement i choose one frame, they have sent me a used frame as replacement where it is peeled off with scratches. They have arranged pick up of this peeled off frame and received on 14th...

I placed a order at lenskart and also did my payment but now the product is out of stock why did even the website took my order. Help me asap. I need to edit the same pair of specs but they are out of stock and they don't even notified me about it. Ad i need a solution for this problem as soon as possible. I have also done my payment..
My order no. Is - [protected]

I am absolutely disappointed with the quality of frames being sold by Lenskart especially "Vincent Chase". I purchased "Matte Black Grey Full Rim Rectangle Small (Size-49) Vincent Chase AIR SPREE VC E10999-S C5" from lensKart store in Ahmedabad 1 months back(16th Mar'2019) and the frame is now broken just because i was taking it out from the box. When i tried to wear it, one of the side arm came into my hand without any fault it.

I tried to mail the support team on "[protected]@lenskart.com" and there reply was that "It was broken by an accident and the physical damage is done by you so we can not help you replace that". I mean do you guys seriously think that taking my glasses out of the box is an accident done by me? I don't understand what was my fault, so i need someone from Lenskart team to explain me that.

I even researched on Consumer Complaints forum and got to know that most complaints they got till now is of the low quality of frame which they sell i.e. "Vincent Chase". Most people complaints about the low quality of plastic which they use.

Very bad experience, will not buy from Lenskart any more and would suggest people to stay away from this company selling inferior quality products.

Hi with extreme frustration I am writing this that I had bought two sunglasses on February, one was of Vincent chase and the other was of John Jacobs. However one was perfectly fine but the other one(Vincent chase), frame got cracked on right side of the sunglass, all of a sudden while wearing it. It was only one month since I bought the shades. I had a pathetic experience with lenskart. Quality of Vincent chase is horrible.

The progressives lens bought for my mother chipped off within a week o[censored]sage. The vision through the progressive lens looks magnified even after 3 months o[censored]sage. We bought these glasses at your store in banaswadi, bengaluru. When we asked the salesmen at the store about the magnified vision, they said that this is how the vision will be through the progressive lens!!! So, we spent around rs 14k for magnified vision through a low quality lens. This is not the first time my mother is using progressive lens. By far, this has been the worst set of glasses which was bought from lenskart.

My order was placed from raipur lenskart store for two spectacles and the delivery was scheduled on 31st March and when I tried to question the same on 3rd-4th April the staff was of no help, also they said there will be a call back but there was none. It is already late by 8 days now and there has been zero communication from the store since. Even if I try to call and resolve the same there has been no follow up on the issue.
Staff is reluctant to connect the call to the manager please look into the matter the problem without any help can't get worse.

Hi i am kiah thakkar i am 13 years old i just got specs 3 months ago i thought i would get them from lenskart and i did. I got two pairs one i kept it spare incase i broke the first one in school. So few days later i started wearing the second pair i wore them for an hour and i had severe migraine i thought maybe they need to adjust to my eyes so i wore them for 12 days but i had the same issue i got a bad headache and had to remove the specs in a hour then i was sure that the power of the specs had an issue i went to the lenskart store in vadodara besides mirch masala (A restaurant) they said that the power is correct but in spite of my telling that they weren't comfortable they would not listen and argue constantly the behaviour from the men in store was highly unexpected. They said that they won't be doing anything after 14 days i said if you are writing a one year warranty? They said it was only for color coating and nothing else. I was highly disappointed and upset that they did not solve my problem in spite of me going there 3-4 times and then i decided to write a complaint over here i am positively hoping that you would solve my problem and possibly get my frame (With power) exchanged thank you so so much i hope i get a good response.
Thank you
Yours sincerely
Kiah thakkar
Vadodara, gujrat

I am writing this email with extreme frustration due to the pathetic experience i have been through with your services last week. Let me explain the whole scenario here.

On 27th mar, i purchased two pair of sunglasses from your store in ambience mall, gurgaon. Just after making the payment i realized that one of the pair is defective. Your representative (Dharmveer) tried to fix that while i waited there for 15-20 mins but he could not make it. Then he promised to deliver me a new piece within 3 days. Having his verbal assurance, i left the store. But to my utter disappointment, i did not receive any communication from your store even after 5 days. Finally i called them to know the delivery status for the same. They gave some ridiculous excuses and promised to deliver the item in next 2 days. I waited for two more days but it was still not delivered to me. Then after my constant follow-ups they finally sent me the item but a defective one. Your delivery boy tried to fix that defect but its screw got out of order, and he took it back to the store. It was an extreme level of your terrible customer service. After 9 days of continuous follow-ups, now they says that they can't provide me the same model of sunglasses. When i asked them to refund me the money of my one pair, they refused. Please note that i don't want store points as refunds because i never would like to deal with lenskart in future.

It has been 11 days but i am still struggling to have my sunglasses or refund. Kindly look into this matter urgently.

Bought 2 pairs of glasses 2 weeks ago and recieved them just little over one week ago and one of them is already broken. The frame has a joint on both sides which has come out from one side and the glasses have also come out. Lenskart claims this category of frames as "supreme steel". We have gold membership. It was our third transaction with lenskart. These glasses costed us 5780/-. At this amount of money i don't expect such cheap product quality. First glasses bought from them were also faulty as the screws came out frequently but atleast there was a fix, whenever it was loose i tightened it with a small screw driver they gave with the glass. So although not happy i was satisfied with the product. Second time we got sunglasses and till now they're okay nothing wrong. But this time (3rd purchase) product gave up in just one week. It's broken. Such cheap quality. Spectacles are meant for use on daily basis and this is not how they should be. How can you make a product which comes off so easily and then call it supreme steel. I didn't expect lenskart to put their customers in such horrible situations. It is in warranty and i want it replaced immediately. 5780/- is not a small amount. I want the replacement for my glasses as soon as possible.

Bought from lenskart store in kolkata.
Name - ronojit pal

Product - black silver full rim aviator john jacobs steel jj blue cut fully loaded anti - glare

Order id - #[protected]

I had ordered a powered spec, and have paid the full amount. But within a few hours, it's being shown as 'stocked-out'. Why was the product even being shown as available when the order was placed? Please resolve this issue as soon as possible. This is really embarrassing for a company i've heard a lot about. This seriously discourages me from going back to the website the next time.

Dear mr. Peyus bansal ji,

What are has opened a company to crush money from its customer.
Did i make a mistake buying specs from your company.
Why not resolved my problem till now.
It's been 20 to 25 days but my problem has not been resolved yet why.

I have purchased vincent chase matte black green line full rim round medium (Size-51) vincent chase air vc e11578 - c3 eyeglasses
Product id : 130635, from online lenskart store with oder no: #[protected] on 16/02/2019 which was delivered to me on 21/02/2019, 09/03/2019. Morning on the frame of the temple screw is loos apart. I talk to lenskart customer service, but there was no one to resolve my problem.

If the product is out of stock, why does it show up on the website and why is money debited from us?

I placed an order and it shows 'stocked out' in processing. The order is a gift someone is expecting, thank you for a horrible first experience. I do not know when the money will be credited back to me and i really took time to choose that particular product. You have wasted my time, my energy and my mental resources at the cost of the reputation of your company.

I will not recommend lenskart to anybody.

I have recently purchased 2 lenskart spectacles with thin anti glare lens. The product boasts of a 1 year warranty but barely lasted 2 days. Upon application of slight pressure, the frame handles got deformed. I was expecting the product to be of tough steel but the quality was found to be extremly delicate upon reception. I am devastated and request a replacement or refund. This is the 2nd day from receipt of the order....

My order ID is [protected] I brought John Jacob frame thinking that it would be of good quality and would long last than other cheap frames but despite of careful use the frame's colour started fading after 1 month and now after 3-4 months the frame got cracked. Now Lenskart are refusing to do after sale service. As per Lenskart policy colour fading is covered under warranty....

I bought two spectacles from cp (Connaught palace) lenskart shop. I asked the sales guy whether he can deliver one of the specs to kanpur, he assures us and he was in such a rush to confirmed our order that he doesn't even note down the address. After one week when my friend went to collect her specs, her frame doesn't hold lens which was not inform prior. And the one spec which was supposed to deliver to kanpur is not delivered yet.

I have ordered my specs from lenscart but they are not delevering it my order it is [protected] so i m having a huge problem with it i want to my order to be delivered soon as possible. I m having my worst first experience on any side. Please respond to my complaint even the delivery boy is cutting my calls is this the way of treating customers who had paid already the cost. I want to u check through it and please help me recieving my order

I have purchased vincent chase matte black green line full rim round medium (Size-51) vincent chase air vc e11578 - c3 eyeglasses
Product id : 130635, from online lenskart store with oder no: #[protected] on 16/02/2019 which was delivered to me on 21/02/2019, 09/03/2019. Morning on the frame of the teple screw is loos apart. I talk to lenskart customer service, but there was no one to resolve my problem so i posted it here. I hope you will solve my problem with that zeal how you were calling to ask me to buy a specs even after i placed an order...
My ticket number #8097630,

I ordered specs from lenskart through dwarka, new delhi store. After 8 hours of order it says it is stocked out. Why did they offer the product if it was stocked out. I want the specs to be delivered at the earliest possible. Already i've exchanged them once from lenskart as they delivered wrong product. The other specs i ordered same day is yet to be exchanged as that too was wrongly delivered. This was my first experience with lenskart and i am highly dissatisfied and shall not recommend lenskart to anyone hereon. Order no [protected]