Lenskart Complaints & Reviews

I have seen many other complaints regarding the same issue.
But still i decided to give it a try.
Now it's order taken, payment successful
But stocked out...
How is it that product is stocked out after an order is made and paid for. Cant your website or app show stocked out before ordering
Seriously???
Please make sure i receive the order in time. It is quiet important that i get it in time....

This is to bring to your i have placed order on 3rd feb for my son which was promised to deliver on 8th of feb, but today when i called to check status of my order,

First, executive spoke to make out call on hold for 15min post that call got disconnected, second advisor telling promised date is 11th not 8th then later she is telling it got changed.

First, with whose permission date got changed, is this the service...

We have placed order via physical store on 28jan19 estimated delivery date is 1feb 19.
We have not received the order or any notification till date after contacting the store manager he didn't respond on a right manner and just ignored are issue.

Situation of eyes have been detoriated future resulting in seriovor headache.: (

Need lenskart to urgently addressed this issue and companaste the pain
br...

I have purchased two spectacles frames and for one frame I have ordered progressive lenses at Lenskart AskokNagar branch vide order no[protected] dated 9th January 2019. The total cost of two frames and lenses in one of them along with Gold membership is Rs7310. I got my eye power checked eyes by a renowned eye specialist who had been giving power to me for years. The same prescription I produced to Lenskart for preparing the progressive lenses....

Received the order in aug 2017, when there is a lens scratches & frame issue under warranty period complained, but lenskart dragged the issue after so many calls finally placed the order#[protected] in sep 2018 and suggested me to upgrade for blue cut lens, i upgraded & paid, for that they delivered the new blue cut featured lens & frame with 1 yr warranty card in october 2018. My airflex frame was broken & and placed a complaint on dec 18...

Hi,

I am expressing my grievance i had to face because of this company lenskart. I ordered for a pair of eyewear along with lenses having uv, antiglare and bluecut. But when it was delivered glasses were not bluecut.

They said for this much eye vision we do not provide with bluecut.

Firstly,

Why did they asked me to place the order at very first place?

Secondly,...

This is regarding my order# [protected] on 26th jan 2019 at lenkart store in thaniandra, bangalore-560077. I had ordered a pair of rodenstock lens and handed over my expensive ray ban frame for replacing the lens. It's now 10 days, and my order is not yet delivered. Every day i hear a different story and excuse by the staff in thanisandra store. I understood from them that my frame has gone to delhi for lens fitting. Apparently they have goofed...

This is worst service provided by lenskart ever.
I visited khadakpada, kalyan (W) branch on 13th jan (First time). I ordered 4 glasses on the same date, out of which 3 glasses i got properly. But i am facing issue with 1 glass which i ordered for my mother.

There was some miscommunication from your end, my mother was telling me before check-up that i have double number i. E. Near vision and away vision both. But somehow...

I considered lenskart as a quite good company.
I ordered a pair of glasses on 24th jan'19 and it estimated delivery date to be 1st feb'19. I needed them by 3rd feb, so there was nothing to worry. Now my current product status is showing stocked out for around 3-4 days.
I tried to contact lenskart customer care through their chat services, but no one responded to it!
Totally disappointed by lenskart!...

I had taken one spectacle vide your order no 8822894 dt 8/11/2018 .
the spec I used for 10 days but it was very un comfortable. Then I went to your doctor at your Patia, Bhubaneswar store where I had tested the eye and taken the spec. He said to use the spec another ten days. Then I used the same as per your persons advice. But there was no effective result. Then I stopped usesing the same and went for eye test by another specialist....

I have the same problem as others. I had ordered one round frame and one rectangular framed glasses.
I made a order.
Order was placed.
Payment is already done.
Now it's showing it isstocked out? Seriously guys. Don't fool people like this. Whats with the stocking out after the payment is done??
I'm already have pain without the glasses.
Please try to deliver on the given date....

On 23rd i have collected the glasses from lenskart kasba store. After four days i went there to replace the frame. But the person there told me that he is the head. And they willnt. But in ur company policy it has mentioned about the 14 days period. Then is this a false commitment from your end?? On that day i have collected they told me that if you have any issue then you can change the frame. But now they are denying that they have not...

I ordered an eyeglass from lenskart online on[protected] with the order id: [protected] for ₹ 3484.
Still i am waiting for the product but lenskart is claiming, that it has been delivered already.
After i asked for the proof of delivery, lenskart provided a fake one. It's been quite a some time now. No help from customer care advisor also. Hope this platform helps.....

1) my specs (Goggle) are broken by a defect in manufacturing default.
Lenskart providing us with the low-quality product.
When i give it to repair in lenskart center, they say that it is not in warranty police, but it is in warranty police, they repair it but after repairing i can't wear it because of its half color is gone
2) i give to repair 19/01/2019, saturday but they say that come on monday to pick repaired. But...

Order id :-[protected]

When i placed order they didn't tell about its being stocked out and readily accepted the full payment and afterwards it poped up as "stocked out". It is simplistically a fraud/cheating case.

I wanted my order by 28th january as i am to take an exam on the day afterwards.

Please resolve it asap.

Regards
Adv. Vikas verma
Rohtak
124001...

Dear sir / madam,

This is to inform you that i have bought sunglasses for 1836 on 24th november 2018 from lenkskart website using paytm wallet. I have received it on time but due to its quality, i have placed a return request. From the date of return, i am not getting a proper response from lenskart. I need to wait for 24 hours to 48 hours for any kind of reply from them and every time they come up with some story.
br...

My name is vasanth. I have placed an order in lenskart in 13/01/2019. My order number is [protected]. The estimated delivery time was 21/01/2019. But i didnt get my order. And there is no update after the order has been placed. When i call the customer care they say that the order number is invalid. Ive also sent them e-mail about this but they didnt reply. What should i do? I have attached a screenshot of my order....

Lenskart provide such warrenty over its products that when I went to the kamlanagar delhi store just after 20 days of buying to repair the handle, one of the attendants refused to take it for repairing.

Such a company claims itself as s flourishing business firm of India, is nothing but deceiving people by providing NO CUSTOMER CARE, 0 FACILITY.They should be advertising this bitter truth that they literally take no responsibility...

I ordered the vincent chase sunglass via app and the order id: [protected]. Still i didn't receive product but from the courier side they mentioned it was delivered to me. I already paid for this. What could be action will take from your side. Is this seems good. And i didn't get any call from the courier person.

I need a remedy for this.. If you are not able to return my product i need a money back...

I purchased 2 pair of spectacles from lens kart and after 2 days went and told them i am not comfortable in it. They told use for a week more but after that also they did not respond to any complaints. After 2 months when i went for my annual checkup, doctor was shocked to see their reading. Now when i contacted the shop assistant, he told nothing can be done now its my mistake he said i must have cross checked long back immediately, means...