[Resolved] Lenskart — Frame broken | |||
Bought this john jacobs frame from lenskart 17 days ago and now they’re saying it’s non repairable and trying to sell me new eyeglasses. So i buy one frame it break in few days and you want me to invest again by trusting you guys? Really have a good refund/exchange policy and atleast repair frames if they break in time span of 6 months Was this information helpful? | |||
Apr 2, 2021 Complaint marked as Resolved Glasses were exchanged with new ones Lenskart customer support has been notified about the posted complaint. | |||
 3 Comments | |||
Comments
Dear Fairan, we never want our customers to have an experience like this. Sincere apologies for the inconvenience faced by you. Please share your order details/contact info and we'll get the issue resolved on priority.
Reply
One of your customer representative at store helped me with exchange of glasses. Thank you
Hi Fairan, Thank you for letting us know about this. Please do let us know if there’s anything else we can do for you. Thank you.
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
78%
Complaints
1643
Pending
238
Resolved
1208
View all 1643 Lenskart reviews & complaints
+91 99 9989 9998
Mayur Vihar Store, Shop # 35, Ground Floor, Pratap Nagar, New Delhi, Delhi, India - 110091
View all Lenskart contact information