Lenskart Complaints & Reviews

I ordered my spectacles from the lenskart app.the frame got broken without any physical effort.i thought that the lenskart app is an trusted app.i don't know why I got such cheap quality frame. I barely used my spectacles a week.i don't know what to do.so I'm raising my complaint through this.hope you will respond and resolve my issue

Aug 6, 2021

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Lenskart Customer Care

from New Delhi, Delhi

Mar 10, 2021

Verified Support

Dear Girendra, thanks so much for reaching out! We will ensure this is taken care of completely. Could you please share your Order ID/contact number, so we can quickly have a look into this?

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Address: Pocket B Vatika Mindscapes, 7th Floor, Mathura Rd, Sector 27, Faridabad, Haryana 121003

Order ID : [protected] - Refund not yet received amounting to Rs.1904. Called 8-10 times and asked them the status to which they reply that the refund is completed. Shared my UPI account statement with them but they did not reply. It has been more than 10 working days but the lenskart refund has not iccured into my account. The transaction ID for refund which they gave does not exist with my UPI bank.

Aug 6, 2021

Complaint marked as Resolved

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Lenskart Customer Care

from New Delhi, Delhi

Mar 9, 2021

Verified Support

Dear Pratik, we would definitely like to check the status for you. Sincere apologies for the hassle you're facing and we'd appreciate it if you can share your order ID/contact details for us to check and assist you better.

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Pratik Kochar S's [Complaint's author] reply, Mar 9, 2021

Order ID : 1226037368. Mobile Number : 9043866991. Your app shows status that refund is completed and your customer care number says that refund is completed but the refund has not occurred in my account statement which I have already shared with you. Issue and credit my refund to my UPI ID immediately.

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Address: Pocket B Vatika Mindscapes, 7th Floor, Mathura Rd, Sector 27, Faridabad, Haryana 121003

Order ID : [protected] - Refund not yet received amounting to Rs.2463. Called 8-10 times and asked them the status to which they reply that the refund is completed. Shared my UPI account statement with them but they did not reply. It has been more than 10 working days but the lenskart refund has not iccured into my account. The transaction ID for refund which they gave does not exist with my UPI bank....

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Dear Sir,
I visited your jamshedpur store 2 days back and your staff behaviour was very rude and poor

Aug 6, 2021

Complaint marked as Resolved

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Lenskart Customer Care

from New Delhi, Delhi

Mar 9, 2021

Verified Support

Dear Shubham, we never want our customers to have an experience like that. We humbly apologize for the inconvenience you've faced. Please be assured that stringent feedback will be shared with the team to ensure the issue is not repeated. Do let us know in case you need any assistance and we'll be glad to assist.

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Address: ABHAV LENSES null Maruthi Krupa No- 1637/19,80ft main road Bank Colony Bengaluru - 560050 Karnataka, IN

I purchased spectacles from lenskart and after delivery I found that the line connecting the 2 side, it's right side was tilted up and looked awkward and I said them to look into them . They said that they will rectify them by sending to lab and after 2 days they gave the same frame. I want it to be rectified.

Aug 6, 2021

Complaint marked as Resolved

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Lenskart Customer Care

from New Delhi, Delhi

Mar 9, 2021

Verified Support

Dear Shankar, we never want our customers to face an issue like this. We sincerely regret the hassle you've faced. Kindly share your order ID/contact details and we'll be glad to resolve your issue on priority.

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Address: Jadugoda,Jharkhand

I have done the payment and the money got deducted but in my orders its showing pending. I have done the payment using UPI.

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Mar 10, 2021

Complaint marked as Resolved

Finally lenskart delivers my order.😒😒

Lenskart customer support has been notified about the posted complaint.

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Lenskart Customer Care

from New Delhi, Delhi

Mar 5, 2021

Verified Support

Dear Shivajit, thank you for your interest in Lenskart.com. We duly regret the hassle you're facing and we'd like to assure you that we'll get the details checked and we'll update you at the earliest.

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Shivajit Shit's [Complaint's author] reply, Mar 5, 2021

Refund my RS 1532.82

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I got a new progressive lens made from nagpur store. The proportion of power in the lens is not as per mark as a result i am not able to use it. Also side vision is not there which is hampering my vision. I am getting messages for 30% discount on my mobile from lens kart but the same was not applied in my bill

Aug 5, 2021

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Lenskart Customer Care

from New Delhi, Delhi

Mar 4, 2021

Verified Support

Dear Sunoj, we never want our customers to face an issue like this and we duly regret the inconvenience caused. We request you to kindly share your order ID/contact details so that we may assist you with your concern.

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I had placed an order on 26th of January amounted 1618 and the amount has been debited from my account. The e statement says success. However, it still says payment pending. I have contacted customer care but they keep asking me to wait for 24 to 48 hours every time I talk to them. It's been more than that.
Order id: [protected]
Reference no of payment made: IGAKPIFJK2

Aug 12, 2021

Complaint marked as Resolved

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Mar 03, 2021

Lenskart Customer Care's response Dear Snigdha, we duly regret the inconvenience caused. Please be assured that we'll get the details checked and we'll update you at the earliest.

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Address: Purba garden 2nd floor flat 2c, Proyojonir goli, boddir badh Kolkata -700140

I had placed an order on 26th of January amounted 1618 and the amount has been debited from my account. The e statement says success. However, it still says payment pending. I have contacted customer care but they keep asking me to wait for 24 to 48 hours every time I talk to them. It's been more than that.
Order id: [protected]
Reference no of payment made: IGAKPIFJK2

Aug 30, 2021

Complaint marked as Resolved

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Mar 02, 2021

Updated by Snigdha Basu Subject: refund not received*

Verified Support

Mar 03, 2021

Lenskart Customer Care's response Dear Snigdha, we duly regret the inconvenience caused. Please be assured that we'll get the details checked and we'll update you at the earliest.

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I paid for my order and the money was debited from my bank account.
But lenskart is showing payment pending.
I need my refund ASAP....

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Address: Asara baghpat

I want a computer glass I not found eyeglasses in lenskart app

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Aug 6, 2021

Complaint marked as Resolved

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Lenskart Customer Care

from New Delhi, Delhi

Mar 3, 2021

Verified Support

Dear Saleem, thank you for showing your interest in Lenskart.com. You may visit the following link to check and purchase a computer eyeglass: https://www.lenskart.com/eyeglasses/collections/all-computer-glasses.html. Please share your contact details in case you need any further assistance.

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Address: Abdullaah building, 3rd floor , flat no. 38,jail road North, opposite JJ Hospital gate no. 6mumbai 40009

In June one of executive of lenskart did home visit to check vision of 3ofmy family members and provided wrong prescription for all which we didn't knew and ordered more than 15 frames online for all o[censored]s. The prescription was wrong which was confirmed by our accidental visit to lenskart Kemp's corner shop. Even Prescription for my son aged 13was without cylinder or axis number and discrepancy was more than 1.5 when we asked lenskart just to change the five lenses of my son's glasses out 15 they denied that. Kindly guide me how to proceed

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Lenskart customer support has been notified about the posted complaint.

Verified Support

Feb 25, 2021

Lenskart Customer Care's response Dear Nusrat, we duly regret the inconvenience caused and we'd like to make things right for you. We'll get the details checked and we'll update you at the earliest.

Verified Support

Feb 25, 2021

Lenskart Customer Care's response Dear Nusrat, we request you to kindly share your order ID/contact details to [protected]@lenskart.in and we'll be glad to connect with you on priority.

Apr 08, 2021

Updated by Nusrat chouhan Issue resolved
Thank you very much cosumer complains

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I had ordered contact lens on 16.02.21 vide order ID [protected]...as per process paying the amount desired.On 21.02.21, a delivery boy vide it's mob no [protected] contacted around 4pm for delivery of my consignment. He was guided accordingly with proper location and address herein Bilaspur, CG. But he failed to deliver the item and remain out of contact. Around 8pm yesterday he attended the phone on call from another no and told that the same will be delivered on 22.02.21.I waited all day long but neither delivery was done nor the above no attended phone to respond. Agrieved too much. Pl see and ensure early delivery contacting us on mob no listed... Regards.. O. P. Singh, Ramkrishna Nagar, Behind B NS Public School, Mopka, Bilaspur, CG.PIN 495006..

Aug 6, 2021

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Lenskart Customer Care

from New Delhi, Delhi

Feb 23, 2021

Verified Support

Dear Sanskriti, we never want our customers to face an issue like this and we sincerely apologize for the hassle. We'll surely get the details checked and we'll update you at the earliest.

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Lenskart Customer Care

from New Delhi, Delhi

Feb 24, 2021

Verified Support

Dear Sanskriti, we wish to inform you that we were unable to find any information with the user name. We request you to kindly share your order ID/contact details to [protected]@lenskart.in and we'll be glad to connect with you regarding the concern.

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On 2nd Feb, 2021, I have cancelled the order. It was communicated to me that I will get refund in 24 to 48 hours.
On follow up on 9th Feb 2021, it was again acknowledged that the issue is taken up and refund initiated so I should be getting refund within 7-10 working days. Now, every time I contact the support center, I had to give all background and get the same reply but no refund received yet.

Aug 6, 2021

Complaint marked as Resolved

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Lenskart Customer Care

from New Delhi, Delhi

Feb 23, 2021

Verified Support

Dear Saumit, we duly apologize for the inconvenience caused. We will have your details checked and we'll ensure to resolve your concern at the earliest.

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Apart from your Marketing Scam that you are doing, Do you consider to give a refund to your existing customer ? Tired of waiting for the refund. You have the worst aftersale service in the market. I will ask everyone to avoid Lenskart in future. Coolwinks are way better than you
Order #[protected]

Aug 12, 2021

Complaint marked as Resolved

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Feb 23, 2021

Lenskart Customer Care's response Dear Pratik, we sincerely regret the hassle you've faced. We'll surely get the details checked and we'll update you at the earliest.

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Address: salem

I have cash on hand but they not accept cash. They need online payment, I did online also those transactions, and I send the Receipt bill also I sent to the store staff. postponed my delivery they are not Properly responding to me.

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Aug 6, 2021

Complaint marked as Resolved

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Lenskart Customer Care

from New Delhi, Delhi

Feb 23, 2021

Verified Support

Dear Customer, we never want our customers to have an experience like this. We'll surely get the details checked and we'll update you at the earliest.

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Address: #712,SHREYAS,5TH MAIN,5TH STAGE, 2ND PHASE,BEML LAYOUT,RAJARAJESHWARI NAGAR

Website: www.lenskart.com

Had ordered a glass with lenskart on 3rd January 2021. When I received the glass, the glass had scratches even when I had ordered and paid for anti scratch glass. Now when the glass was placed for exchange received the glass with exact same problem in the orders [protected], [protected], [protected]. Now I guess lenskart is making me to visit there store every week to provide the exact same faulty product.

Aug 6, 2021

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Lenskart Customer Care

from New Delhi, Delhi

Feb 20, 2021

Verified Support

Dear Shreyas, we never want our customers to have an experience like that. Sincere apologies for the hassle you faced. Rest assured, we'll get the details checked and we'll connect with you at the earliest.

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One of the eyeglasses I purchased from an outlet of lenskart at Bailey road Patna over mob no - [protected] a couple of months ago found not withstanding temple tip and got removed from the temple. When I reported to the outlet, the gentleman advised me to leave the eyeglass and collect it when informed. It is not understood why it takes this much time to repair tiny defect.

Aug 6, 2021

Complaint marked as Resolved

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Lenskart Customer Care

from New Delhi, Delhi

Feb 14, 2021

Verified Support

Dear Customer, we sincerely apologize for the hassle you've faced. Kindly share your order details/contact info to [protected]@lenskart.in and we'll be glad to assist you with your concern.

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I got a message from the lenskart after the store destroyed my product and they didnt give replacement
See this

We regret to inform you that since the order is out of warranty hence we will not be able to provide further replacement.

As a goodwill gesture, we can offer the discount of 10% on your next purchase on Vincent Chase/John Jacob Brands. We have already shared the best possible resolution with you. Hence, we will not be able to assist further on this.

Regards
Meenakshi
Team Lenskart
This is what a company think

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Aug 7, 2021

Complaint marked as Resolved

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Feb 14, 2021

Lenskart Customer Care's response Dear Prateek, we sincerely regret the hassle you've faced. Kindly share your order ID/contact details for us to check and assist you better.

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I returned a product because of the quality and wrong fitting

I had paid Rs. 3500 for Lenskart Air LA 134772 Dual Color Full Rim Cat EyeBluecut Fully Loaded Anti Glare Thin Lens Lens Package, Lenskart refunded me Rs.1769.

I wanted to exchange however Lenskart website didnt allow me to do that. So I had to take a refund as store credit so I can buy another product. During my initial purchase, I got a discount which was an offer on my HDFC credit card.

Now, as I am exchanging and buying products the Discount should still applicable to me. I don't understand what is the calculation of Lenskart to give me a store credit of 1769 for the purchase value of 3500 INR.

I see its clear case of cheating.

Aug 6, 2021

Complaint marked as Resolved

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Lenskart Customer Care

from New Delhi, Delhi

Feb 8, 2021

Verified Support

Dear Customer, sincere apologies for any hassle you've faced. We'll be glad to sort your concern out. We request you to kindly share your order ID/contact details to [protected]@lenskart.in and we'll connect with you on priority.

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Lenskart Customer Care

from New Delhi, Delhi

Feb 8, 2021

Verified Support

We understand your concern and apologize for the inconvenience caused to you. We request you to share the following details so that we can resolve your concern on a priority basis.
Registered contact number/Email/Order ID

Lenskart Complaints & Reviews

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Lenskart reviews & complaints page 36

Regarding my spectacles

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Refund not yet received - 2

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Refund not yet received

Staff problem

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Imperfect frame.

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Payment done but its showing pending

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Issue with progressive lens

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Refund not processed

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Refund not required

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Order paid but it is showing payment pending

Computer glass

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Wrong power prescription provided

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Non delivery of my contact lens

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Refund not received-103310332037

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Refund Not Issued

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Postponed my delivery they are not Properly responding to me.

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Faulty Products 1224883776,1225339311,1225446844,1225662827

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Interior quality of product

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Product I am complain about

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Settling and refund correct amount related to a Product refunded

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