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Updated: Nov 20, 2025
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Lenskart reviews & complaints page 36

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N
Nilesh Raghuvansi
Mar 14, 2021
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At the time of buying the lenskart store people were saying that it won't break but by the looks of it anyone could say that it will break easily, and 5 months later it's frame is broken and when I go to shop they say that physical damage is not covered under warranty. First they sell such low quality products and then deny the service.
I want it get repaired or replaced as soon as possible.
Aug 6, 2021
Complaint marked as Resolved 
Lenskart customer support has been notified about the posted complaint.
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Dear Nilesh, thanks so much for reaching out! Sincere apologies for the hassle you've been through. We will ensure this is taken care of completely. Could you please share your Order ID/contact number, so we can quickly have a look into this?
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    Balaji Vishwa
    Mar 14, 2021
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    Resolved

    I have ordered a eyeglass and paid 1200rs through upi and the amount aloso debited from my account but there is still showing payment pending in the app and the lenskart watsapp support team also saying that u didnt pay the amount even after sharing my transaction details.please dont do like this
    +1 photos
    Aug 6, 2021
    Complaint marked as Resolved 
    Lenskart customer support has been notified about the posted complaint.
    View replies
    Dear Balaji, we never want our customers to face an issue like this. Sincere apologies for the hassle you've faced. We'll get the details checked and we'll update you at the earliest.
    Reply
    Hi Balaji! At the outset, we are extremely sorry for the bad experience you had and we would definitely want to get this right for you. Please share your Mobile number and we shall proceed with the resolution.
    Reply
    Dear Balaji, we have made multiple attempts to contact you and get the information required by us but unfortunately, we couldn't connect.

    Hence, we are closing this ticket for now. You may respond to us over the email sent at your convenience and we will work on the concern accordingly.
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      S
      Sumithra s
      Mar 12, 2021
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      Resolved

      I am complaining about spectile

      Address: Shear eye hospital #633,100feet Ring Road JPNagar 3rdphase Bangalore 560078

      I have purchased one spectile 3400cost when am seeing it's frame colour reflecting on my eyes but he didn't exchange my frames he said use that only but this spectile it's not good I can't see properly that lens he cheated at me...
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      J
      jhashankar92
      Mar 12, 2021
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      Resolved

      Full payment Refund related issue

      I received a defective product and i returned it back now i am facing an issue while having my full payment refund. Without my knowledge they are deducting 220 rs. for gold membership...
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      S
      Shaikh Firoz
      Mar 10, 2021
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      Website: Www.lenskart.com

      On 10th march 2021 i was ordered a Lenskart Air Eyeglass buy 1 get another pair free,
      I have done the payment and the money got deducted but in my order is showing pending,
      I have done the payment by using a Visa card
      +2 photos
      Lenskart customer support has been notified about the posted complaint.
      View replies
      Dear Shaikh, we duly understand your concern in this regard. It may take up to 24hrs to reflect the payment in the system. Please be rest assured that we'll get the details checked and we'll update you on priority.
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      Problem solved
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        Y
        Yatin Pandya
        Mar 10, 2021
        Resolved
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        Address: Shanti life Spaces

        I am writing about your showroom at Nallasopara east near DMart, I am from the same building, I visited your showroom twice yesterday once at afternoon then at evening but I noticed your staff not even caring to speak to us and in the evening when I asked your person after waiting for nearly 20 minutes the person says he is busy and take time to attend me. He didn't even bother when I started walking out, this is not the type of behavior we expect from a reputed firm like yours this only adds in loosing customers and he was nor other staff we're that busy otherwise I wouldn't have complained, they knew we'll that I was coming the second time but still they were totally careless as if it doesn't matter to them that customers come or not. I was hert and shocker.
        Aug 5, 2021
        Complaint marked as Resolved 
        Lenskart customer support has been notified about the posted complaint.
        Verified Support
        Mar 12, 2021
        Lenskart Customer Care's response         Dear Yatin, at the outset, we are extremely sorry for the bad experience you had and we would definitely want to get this right for you. Please share your Order id/Mobile number and we'll ensure stringent feedback is shared with the relevant team.
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          S
          Swagata Pradhan
          Mar 10, 2021
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          Resolved

          Address: 182 A, A.P.C. Road Shyambazar, Talki Show House Cinema Hall, near Talkie Show House, Kolkata, West Bengal 700004

          Product I'd:[protected]

          I ordered a lens from lenscart from kolkata fariapukur id no above. They gave me wrong lens through which I could see nothing. At first they were denying the fact. later they agreed and then sent for again giving new power. But they are doing so much late. They are not giving time. I am having problem with my eyes with so high power. Their behaviour is very bad. They are not telling a date when they will give the lens
          +1 photos
          Aug 8, 2021
          Complaint marked as Resolved 
          Lenskart customer support has been notified about the posted complaint.
          Verified Support
          Mar 12, 2021
          Lenskart Customer Care's response           Dear Swagata, this is not the experience we want you to have. Sincere apologies for the hassle. Please be assured that we'll get the details checked and we'll update you at the earliest.
          Verified Support
          Mar 12, 2021
          Lenskart Customer Care's response           Dear Swagata, this is not the experience we want you to have. Sincere apologies for the hassle. Please be assured that we'll get the details checked and we'll update you at the earliest.
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            Y
            Yashg_007
            Mar 10, 2021
            Resolved
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            Resolved

            This is in regards to the faulty spectacles that I had received and for which a pickup was arranged after so much hassle. My spectacles was picked up from my place and it has been over 10 days and since then I have received no communication regarding the same. I want an update of where my specs is and how much more time will it take for the exchange to be initiated.
            One more thing that I would like to touch upon is the poor customer service. I have called customer executive more than twice only to hear that I will receive a call back on my number for this issue, which I never did. Also dropped a mail to which I have received no reply to as wel. I never really expected this from a company like Lenskart. Decent and responsive customer service is the least I expect from a company as big as Lenskart.
            Aug 12, 2021
            Complaint marked as Resolved 
            Lenskart customer support has been notified about the posted complaint.
            Verified Support
            Mar 12, 2021
            Lenskart Customer Care's response             Dear Yash, this is not the experience we want you to have. We always strive to provide the best support to our customers. Kindly share your order ID/contact details so that we can review this for you on priority, and get back to you with an update at the earliest. Thank you.
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              G
              Girendra kumar
              Mar 9, 2021
              Resolved
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              Resolved

              I ordered my spectacles from the lenskart app.the frame got broken without any physical effort.i thought that the lenskart app is an trusted app.i don't know why I got such cheap quality frame. I barely used my spectacles a week.i don't know what to do.so I'm raising my complaint through this.hope you will respond and resolve my issue
              Aug 6, 2021
              Complaint marked as Resolved 
              Lenskart customer support has been notified about the posted complaint.
              View replies
              Dear Girendra, thanks so much for reaching out! We will ensure this is taken care of completely. Could you please share your Order ID/contact number, so we can quickly have a look into this?
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                P
                Pratik Kochar S
                Mar 8, 2021
                Resolved
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                Resolved

                Address: Pocket B Vatika Mindscapes, 7th Floor, Mathura Rd, Sector 27, Faridabad, Haryana 121003

                Order ID : [protected] - Refund not yet received amounting to Rs.1904. Called 8-10 times and asked them the status to which they reply that the refund is completed. Shared my UPI account statement with them but they did not reply. It has been more than 10 working days but the lenskart refund has not iccured into my account. The transaction ID for refund which they gave does not exist with my UPI bank.
                Aug 6, 2021
                Complaint marked as Resolved 
                Lenskart customer support has been notified about the posted complaint.
                View replies
                Dear Pratik, we would definitely like to check the status for you. Sincere apologies for the hassle you're facing and we'd appreciate it if you can share your order ID/contact details for us to check and assist you better.
                Reply
                Pratik Kochar S's [Complaint's author] reply, Mar 9, 2021
                Order ID : 1226037368. Mobile Number : 9043866991. Your app shows status that refund is completed and your customer care number says that refund is completed but the refund has not occurred in my account statement which I have already shared with you. Issue and credit my refund to my UPI ID immediately.
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                  Pratik Kochar S
                  Mar 8, 2021
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                  Resolved

                  Refund not yet received

                  Address: Pocket B Vatika Mindscapes, 7th Floor, Mathura Rd, Sector 27, Faridabad, Haryana 121003

                  Order ID : [protected] - Refund not yet received amounting to Rs.2463. Called 8-10 times and asked them the status to which they reply that the refund is completed. Shared my UPI account statement with them but they did not reply. It has been more than 10 working days but the lenskart refund has not iccured into my account. The transaction ID for refund which they gave does not exist with my UPI bank....
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                  S
                  Subham Dhanuka
                  from Jugsalai, Jharkhand
                  Mar 8, 2021
                  Resolved
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                  Resolved

                  Dear Sir,
                  I visited your jamshedpur store 2 days back and your staff behaviour was very rude and poor
                  Aug 6, 2021
                  Complaint marked as Resolved 
                  Lenskart customer support has been notified about the posted complaint.
                  View replies
                  Dear Shubham, we never want our customers to have an experience like that. We humbly apologize for the inconvenience you've faced. Please be assured that stringent feedback will be shared with the team to ensure the issue is not repeated. Do let us know in case you need any assistance and we'll be glad to assist.
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                    B
                    BABA SHANKAR S N
                    from Gaya, Bihar
                    Mar 6, 2021
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                    Resolved

                    Address: ABHAV LENSES null Maruthi Krupa No- 1637/19,80ft main road Bank Colony Bengaluru - 560050 Karnataka, IN

                    I purchased spectacles from lenskart and after delivery I found that the line connecting the 2 side, it's right side was tilted up and looked awkward and I said them to look into them . They said that they will rectify them by sending to lab and after 2 days they gave the same frame. I want it to be rectified.
                    Aug 6, 2021
                    Complaint marked as Resolved 
                    Lenskart customer support has been notified about the posted complaint.
                    View replies
                    Dear Shankar, we never want our customers to face an issue like this. We sincerely regret the hassle you've faced. Kindly share your order ID/contact details and we'll be glad to resolve your issue on priority.
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                      S
                      Shivajit Shit
                      from Powai, Maharashtra
                      Mar 4, 2021
                      Resolved
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                      Address: Jadugoda,Jharkhand

                      I have done the payment and the money got deducted but in my orders its showing pending. I have done the payment using UPI.
                      +2 photos
                      Mar 10, 2021
                      Complaint marked as Resolved 
                      Finally lenskart delivers my order.😒😒
                      Lenskart customer support has been notified about the posted complaint.
                      View replies
                      Dear Shivajit, thank you for your interest in Lenskart.com. We duly regret the hassle you're facing and we'd like to assure you that we'll get the details checked and we'll update you at the earliest.
                      Reply
                      Shivajit Shit's [Complaint's author] reply, Mar 5, 2021
                      Refund my RS 1532.82
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                        S
                        Sunoj Sadanand
                        from Nagpur, Maharashtra
                        Mar 4, 2021
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                        Resolved

                        I got a new progressive lens made from nagpur store. The proportion of power in the lens is not as per mark as a result i am not able to use it. Also side vision is not there which is hampering my vision. I am getting messages for 30% discount on my mobile from lens kart but the same was not applied in my bill
                        Aug 5, 2021
                        Complaint marked as Resolved 
                        Lenskart customer support has been notified about the posted complaint.
                        View replies
                        Dear Sunoj, we never want our customers to face an issue like this and we duly regret the inconvenience caused. We request you to kindly share your order ID/contact details so that we may assist you with your concern.
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                          S
                          Snigdha Basu
                          from Kolkata, West Bengal
                          Mar 2, 2021
                          Resolved
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                          Resolved

                          I had placed an order on 26th of January amounted 1618 and the amount has been debited from my account. The e statement says success. However, it still says payment pending. I have contacted customer care but they keep asking me to wait for 24 to 48 hours every time I talk to them. It's been more than that.
                          Order id: [protected]
                          Reference no of payment made: IGAKPIFJK2
                          Aug 12, 2021
                          Complaint marked as Resolved 
                          Lenskart customer support has been notified about the posted complaint.
                          Verified Support
                          Mar 03, 2021
                          Lenskart Customer Care's response                           Dear Snigdha, we duly regret the inconvenience caused. Please be assured that we'll get the details checked and we'll update you at the earliest.
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                            S
                            Snigdha Basu
                            from Kolkata, West Bengal
                            Mar 2, 2021
                            Resolved
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                            Resolved

                            Address: Purba garden 2nd floor flat 2c, Proyojonir goli, boddir badh Kolkata -700140

                            I had placed an order on 26th of January amounted 1618 and the amount has been debited from my account. The e statement says success. However, it still says payment pending. I have contacted customer care but they keep asking me to wait for 24 to 48 hours every time I talk to them. It's been more than that.
                            Order id: [protected]
                            Reference no of payment made: IGAKPIFJK2
                            Aug 30, 2021
                            Complaint marked as Resolved 
                            Lenskart customer support has been notified about the posted complaint.
                            Mar 02, 2021
                            Updated by Snigdha Basu                             Subject: refund not received*
                            Verified Support
                            Mar 03, 2021
                            Lenskart Customer Care's response                             Dear Snigdha, we duly regret the inconvenience caused. Please be assured that we'll get the details checked and we'll update you at the earliest.
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                              F
                              Fayiq manzoor
                              from Chennai, Tamil Nadu
                              Mar 1, 2021
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                              Resolved

                              Order paid but it is showing payment pending

                              I paid for my order and the money was debited from my bank account.
                              But lenskart is showing payment pending.
                              I need my refund ASAP....
                              +2 photos
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                              M
                              Mohd Saleem Ansari
                              from Noida, Uttar Pradesh
                              Feb 28, 2021
                              Resolved
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                              Resolved

                              Address: Asara baghpat

                              I want a computer glass I not found eyeglasses in lenskart app
                              +2 photos
                              Aug 6, 2021
                              Complaint marked as Resolved 
                              Lenskart customer support has been notified about the posted complaint.
                              View replies
                              Dear Saleem, thank you for showing your interest in Lenskart.com. You may visit the following link to check and purchase a computer eyeglass: https://www.lenskart.com/eyeglasses/collections/all-computer-glasses.html. Please share your contact details in case you need any further assistance.
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                                N
                                Nusrat chouhan
                                Feb 23, 2021
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                                Address: Abdullaah building, 3rd floor , flat no. 38,jail road North, opposite JJ Hospital gate no. 6mumbai 40009

                                In June one of executive of lenskart did home visit to check vision of 3ofmy family members and provided wrong prescription for all which we didn't knew and ordered more than 15 frames online for all o[censored]s. The prescription was wrong which was confirmed by our accidental visit to lenskart Kemp's corner shop. Even Prescription for my son aged 13was without cylinder or axis number and discrepancy was more than 1.5 when we asked lenskart just to change the five lenses of my son's glasses out 15 they denied that. Kindly guide me how to proceed
                                +1 photos
                                Lenskart customer support has been notified about the posted complaint.
                                Verified Support
                                Feb 25, 2021
                                Lenskart Customer Care's response                                 Dear Nusrat, we duly regret the inconvenience caused and we'd like to make things right for you. We'll get the details checked and we'll update you at the earliest.
                                Verified Support
                                Feb 25, 2021
                                Lenskart Customer Care's response                                 Dear Nusrat, we request you to kindly share your order ID/contact details to [protected]@lenskart.in and we'll be glad to connect with you on priority.
                                Apr 08, 2021
                                Updated by Nusrat chouhan                                 Issue resolved
                                Thank you very much cosumer complains
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