Lenskart Complaints & Reviews

I need to replace my spectacles...

Hi Team,

On Feb 7 2020, I have raised return request and it was accepted as per policy. And the pick up was suppose to dome by 48 hours. But neither the pick nor any refund done for the order Id [protected]. I have raised several emails to pick and confirm on the status. But no response for my email on feb and mar 12. After that Due to covid I was not getting any update from lenskart and whenever I try to connect them over...

Dear Sir / Madam,

I am writing to you to raise an issue about: Beauty & Personal Care

The issue that I have experienced was: To the PRO department - Lenskart

Had purchased specs (Ref WO number: [protected] dated 01/03/2020:) from a much advertised and branded product with a hope that we would have a relationship which would be everlasting.

A week back, had been to your Nitin company...

Today I have visited your Jalpaiguri shop to purchase a spectacle for my wife. I have been informed that there is an offer 'buy one get one free'. I have ordered for two spectacles one for me and other for my wife. Total price[protected]x2) discount 1750. Net price 5880 which I paid. But l think the price would have been 3500 + tax. as one is free. Your staff could not explain the price details. No price invoice is given. Please look into...

I paid through google pay UPI but order says its pending and i have not received the amount in my account. Account is debited for 1007 rs...

Lenskart very bad service i hate lenskart

Lenskart only rech people sarvice
Very bad
I hate lenskart

Bulaki khan
[protected]...

Hi am thasneem today I visited your lenskart shop trivandrum pattom in Kerala .but am not Happy . Becouse costomer care services is not perfect. There are insults me in front of public. So plz consider it's a request......

I had ordered my glasses 6 days back at lenskart.. Deshpande nagar, Hubli. Was promised door delivery at SDM medical college Sattur, I had called the manager 3-4 times since morning and the delivery was being postponed from12 pm to 7 pm- and now is said to be delievered at an inappropriate time of 10 pm... I’ve never experienced such undignified responses as in being delivered at 10 pm at the night. Kindly look into this!...

I had ordered a powered spectacle at lenskart through app. I had ordered a frame width of 138 mm but the specs that I got was 140 mm. It keeps sliding off face. There is no use of it when it slides off and does not serve the purpose.
Ordered from registered mob number [protected]...

The issue that I have experienced was: I purchased this product: https://www.lenskart.com/vincent-chase-vc-e13049-c3-eyeglasses.html
No-where it was mentioned in the product description that this frame have a power restriction of (+3) to (-3). I simply purchased and emailed them my power as they have an option to send power in email. The next day a Resolution Officer Nikunj Yadav mailed me back that this product doesn't support the...

Hello,
My order id id [protected], this order is for old product replacement is store that time same product not avail that why select other one ( Product Id : 117892) in Pandari Store Raipur Chhattisgarh there is some difr amount Rs. 1120.00 paid this amount by UPI and Debit Card. Your Store manager told me Sir your product replace with Rs. 00.00 amount and your all amount refund in 48hrs to 72hrs.

After long conversation...

I bought lenses paying over Rs.8000/-. its been over a year. Now shades are forming insidd lense and cant see through the shades. causing eyes to pain if worn. It seems manufacturing defective or sub-standard quality if lenses for such a costly price. i want them be replaced immediately with good ones. please respond to me immediately....

Dear Sir/Madam
My Name Is- Badal Kumar
Contact No- [protected]
Address-Amarpur, Mednichowki, Lakhisarai, Bihar 811106

Order Id-#[protected]

My problem is that I had placed an order on 19th Dec 2020 I had made payment successfully, amount got debited from account but my order is still showing payment pending so, please help me for this and process my order, this is my first time experience with...

I ordered a yearly pack of aqua lens solution bottles. A total of 900 ml. In which it contained a 60 ml, 120 ml, 360ml and 360 ml solution bottles. I received my order today on 19th December, 2020. A bottle of 360 ml was missing from my order. I have paid an entire amount of Rs 799 for 900 ml. Out of which I have received only 540ml. Where is my 360 ml aqua lens solution bottle which I have paid for ?? I want my entire order to be delivered...

Hi,

I am very disappointed with the product I received today.

I had ordered Coloured Contact Lens and I was not able to wear it at all. Both the lenses are defective. My eyes started tearing continuously. I am so unhappy....

I have purchased one flameless but this is not properly fitted and continue raise my issue but store manager Mr.shrinivas sabane Kolhapur maharashtra lenskart he talking very bad. i am not repair this item you go and like that taking with me.

when i purchase spectacles this one continue stukk in near by glasses.
plz resolve my issue.

plz resolve my issue other i dont want your items. i am regular customer...

Yesterday i got my specs. Today one of the specs came out in two parts - lense separately and frame in broken condition. Can you refund the amount and collect your item. This happened today while i drove my car and gave me lot of mental agony to driving vehiicle without specs....

I have placed the order and paid the full amount on 30th November, it has been 15 days and the product has not yet been received.
Every time i call the customer support they tell me that they will call me within 30 minutes and no one ever calls.
The customer support of lenskart is the worst.
Every person from lenskart support team tells a different story.
I have bought many glasses from lenskart but this time...

Hi

As per the offer on Lenskart app to new customers, I should get a frame along with lens only for Rs.299. However, Lenskart agent Achintya Mishra says I will have to pay 999 + 299 + GST which is ridiculous. As I was sure about the offer, I asked him to read the offer again carefully. This is when he abused me and said that I dont have common sense.

Such is the quality of Lenskart customer care. If they dont...

I placed an order for two glasses on 8th Dec, and recieved one of them yesterday. The second product tracking details say that the package is damaged and is undeliverable. The customer care service of Lenskart barely responds. But now lenskart will say that they'll refund half of the amount to me and when I'll place a new order they are going to take the complete money. The package is damaged and it's not my fault but why should I suffer?...