[Resolved] Lenskart — frame broken within 2 months | |
Hello sir/ma'am, I bought specs from lenskart couple of months back. At the time of delivery too i could easily make out how delicate and prone to damage the full rim frame appeared to be. The eyeglass was very hard to open and close and gave a cracking sound every now and then. I hoped that with use it will get better but it didn't and 2 days back the right hand of the eyeglasses came out while trying to fold the eyeglasses. This is my third purchase from lenskart and i have been satisfied in all my previous buys but this time the material delivered looks cheap and gave kracking noise and finally broke within 2 months All i now want is to get my frame either repaired or replaced... Regards, Ashvini kumar Order placed on:tue apr 30 2019 Items:1 Order id:[protected] Was this information helpful? | |
Jul 31, 2019 Complaint marked as Resolved Lenskart customer support has been notified about the posted complaint. Verified Support Jun 24, 2019 Lenskart Customer Care's response Dear Ashvini, we apologize for the inconvenience caused. As discussed, breakage is not the part of the warranty, however, since we value your association with us so we request you to allow us some time so that we can get your product images checked with our concerned team and accordingly we can update you further.
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though these spex are awesome!
Sincerely
Om