Lenskart Complaints & Reviews

I had ordered a Rayban aviator on 26/06/2019 and a John jacobs wayfarer on 27/06/2019. The first order had been confirmed by call. Now after ordering the wayfarer i see that both the items are given as stocked out. But still these two items are being shown in the app. The amount had been deducted and now it is shown like this. This is not at all acceptable. I immediately need the status of both my orders.

Product was so delicate, lenskart store had repaired it twice with the help of warranty in the lenskart store. But third time they have refused to repair it because they said that it was my negligence. One of the frame was broken in front of me in the store person's hand. That's really rude to say negligence for the delicate products which they have manufactured. How do you think we can have trust on your products, it's insane. Even though we have six products from your company. We have lost the trust.

I bought 1 golden eyeglasses from lenskart on 15 june 2019 from the bareilly lenskart store but when i received it they were not aligned properly and was broken and when i complained in the bareilly lenskart store they saying it is my fault and the store manager is misbehaving with me so i request lenskart to kindly replace the eyeglasses or repair the eyeglasses

I have purchased two products from lenskart on 11th june, 19. Among two i have received one product on time. Another one i would not receive as of now. I was reach out to the lenskart store, lenskart customer care & courier company wow express also, but not receive any right information about my product. Sometimes wow express assure i will get the product by two days, sometimes lenskart customer care said will get the product by 48 hours & yesterday i got to know from diamond plaza lenskart store that my product has misplaced. However, today is 14th day where i would forced to write a complain against this harassment. I have visited diamond plaza store also 2times but not get the solution as of now.

I have ordered my specs from the lenskart showroom in satyaniketan on 15th june, 2019. The due date for dispatch was today, june 23rd and a message in my mobile says it would be delayed further with the next due date being 1st of july. This happened after the showroom staff promised me of dispatching the specs ahead of the first schedule. I had a series of academic engagements this week and who would bear the inconvenience caused. Any delay should have been informed before taking the order. I see it as sheer lack of professionalism.

Hello sir/ma'am,

I bought specs from lenskart couple of months back. At the time of delivery too i could easily make out how delicate and prone to damage the full rim frame appeared to be. The eyeglass was very hard to open and close and gave a cracking sound every now and then. I hoped that with use it will get better but it didn't and 2 days back the right hand of the eyeglasses came out while trying to fold the eyeglasses.br...

Today, i received the status regarding my glasses that the product is stocked out. Like seriously, how one can do this to their customers after taking order and payments. I want my order asap. First they send defective product and after the return they stocked out the product. How they take orders without first refering to the quantity available with them. I'm really in need of my product.

I had placed an order last year which has had problems since the vey first day which had been informed to lenskart whose personnel kept delaying me with flase promises after replacing my spectacles once. The issue never ceased and i kept emailing, and eventually was told that they can't refund my money because i didn't claim replacement in time. Lenskart had been informed about the issue from day one and yet chose to be ignorant and sly, avoiding me and taking advantage of the fact that i was being polite.

This harassment has proceeded for too long and if my issue isn't resolved, i'll drag you to the courts.

I have ordered for my daughter glasses with Lenskart HSR I received glasses with lenses of more power than prescribed power .Then I complained to near by Lenskart centre Koramangala they said they order for new one and took back glasses .It has been with them for more than one week till more no order has been placed . Whenever I call they are telling today they are placing order but not done so for .I placed complain in customer care but no move.I had very worst experience with Lenskart .

I had ordered specs for my mom and dad on 15th June. Their present power changes so they need to use spects asap. So I checked with the store manager whether it will be delivered within 10 days and he said it usually delivers before the expected delivery date - so then placed an order. However, now when I checked the status it shows 'Stocked Out' on 16th June and it stays the same till date. I mean seriously...if you are running short of stock then dont take new orders that too we placed order from store
My parents would have to use their old specs if the order is not delivered on time.

After payment how can item get stocked out. One should not take order for stock out products. I was in need of product on required delivery now can't expect to get delivered on those dates. Seen various complaint on same topic why serious action is taken. They have found a method to just hang the customer. Even the customer care number non responsive on this context.

Sir
As I purchased a specs from Lenskart outlet based at Boring Canal Road, Patna Bihar. After using few days I went to lenskart outlet for alignment of frame. A person of Lenskart at outlet said to me that leave your specs at there and please come another day as it will take time. I reached on another day and when I reached next day I saw my specs frame was totally damaged. In reply they said to em that while alignment it got damaged and now you will have to pay only 75% of MRP for a new frame.
Kindly let me know why should I pay for a new frame. It’s their responsibility to keep properly the coustomers belonging. Due to damaged frame I am not able to use my specs and I am unable to do my job properly. Kindly help me

Thanks
Rakesh Kumar Singh
Mob :[protected]

I went to the lenskart showroom and purchased a ray ban Rx5337 medium (size 52) Black Red 5528 unisex Eyeglasses.
Product ID- 106238
When we received the specs we also fitted crizal lenses in it.But now even though it has barely been a week the glasses are too loose and its not possible to wear them.
This is a manufacturing defect as we received the glasses in this condition.
The ones we tried in the showroom were of perfect fitting.
I would like a replacement of these glasses and a full compensation of the lens that we had to fit in this faulty frame.

Have already tried fetching contact details through website however couldn't found much details.

Would like to route my communication through https://www.consumercomplaints.in to stop all types of promotional and marketing communication from Lenskart and confirm here.

Contact number to be removed from database is [protected].

Would like to get this treated as top priority.

Order placed at Lenskart store on 4th May for two frames. - one full frame and one rimless. Full frame was delivered but it was informed to us the the glasses of the rimless frame broke and it will not be delivered that day. The next date that was given to us, the same thing repeated itself. This happened 3 times. Now all we want is the refund of the amount of the rimless frame because Lenskart is not able to deliver the rimless frame. But the call centre executive and their floor managers are denying and are forcing us to take store credit. After these incidents we do not intend to patronize Lenskart.

I have previously encountered problems with lenskart but the product was satisfactory
But now after a successful payment they are saying that the product is stocked out
WHAT kind of service is this??

Any company representative, if you are seeing this, please workout your policy
Because this is some kind of cheating.

And also i bought the gold membership
Now i am regretting that decision

Hi I am Manjunathan I have worked in HSR layout lenskart franchise Store the problem is like the franchise owner is not paid for the salary for the week offs please check with him otherwise I have to Book a file on police and labour complaint on the name of lenskart that is only way to solve this problem.please check I have attached attendance photo with this .

Order Number : [protected] I had ordered Sunglasses from Lenskart against this order id on 1st June'2019. When I opened the box the sunglasses was minutely broken and when I wore it, it started to pain below my eyes. The Rim are duplicate and the Sunglass is also duplicate. It was from Lenskart and the company name is Vincent Chase. I paid Rs.1118.00 and now If I wanted replacement there is no sunglass available with the same colour and I said to send me the original product and then I will return it but Ms.Ann Golsalvez and Mr.Satyendra both are not cooperating with me for replacing the product or atleast provide me the loss which I had occurred by this Duplicate product which was given to me by Lenskart. I asked them to provide me email id of Mr.Peyush Bansal but that also they are not giving me. Being Resolution officer both are saying they don't know email id of Mr.Peyush Bansal CEO of Lenskart. I am being cheated and I request others also not to purchase any item from Lenskart since they are providing Duplicate items which can destroy your eyes. Regards P K Subramanian[protected]

I have ordered contact lenses through lenskart and this is the 3rd consecutive time I have received damaged lenses.
Each time the left eye lenses are fine but the right eye lenses are chipped or cracked on the edges. I have called the lenskart customer support for my previous order but did not receive any help. Below are the details of my previous order.

Order# [protected]
Placed on 11 April 2019
Item Bausch & Lomb Soflens Toric 1 lens
PID 112775
QTY 6

This is really disappointing as it's the 3rd time I have received the damaged lens.
Please help me in getting this sorted out.
Thanks,
Shubhra Gupta

I have ordered 2 frames yesterday. The order was placed payment was done. And now it is showing stock out. Seriously??
U guys don't have the stock after placing the order. If it is out of stock then you should have mentioned it before placing the order. This is a very bad experience.
I found so many have faced the same problem. Why is Lenskart so irresponsible. 🤦🏻‍♂️🤦🏻‍♂️