[Resolved] Lenskart — frame hinges

[Resolved] Lenskart — frame hinges

C Chanchal Nambiar from Mumbai, Maharashtra

I purchased a Vincent Chase eyeglass on 29 March 2019 through the lenskart app. After 1 month one of the frame screw is loose and now everytime I wear the glass I have to tilt towards right for the perfect fit. I enquired with the customer care but they weren't specifying about the above mentioned order. I would like to know whether lenskart provides any repair service or any return/ replacement. Was this information helpful? No (0) Yes (0)
Jul 8, 2019 Complaint marked as Resolved Lenskart customer support has been notified about the posted complaint. May 30, 2019 Updated by Chanchal Nambiar I either need a replacement or repair as it has been only a month because I received the order on 4th April 2019 Verified Support Jun 02, 2019 Lenskart Customer Care's response Dear Chanchal, we are really sorry for the inconvenience caused to you, we assure you that we will resolve this concern on priority, please share your registered contact number so that we can call you to assist with the best possible resolution. Verified Support Jun 04, 2019 Lenskart Customer Care's response Dear Chanchal, as we didn't receive the required details from your end which are necessary in order to resolve your concern, we are closing this case as of now and it will be re-opened once you will revert us back
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