Lenskart Complaints & Reviews

Bought 2 pairs of glasses 2 weeks ago and recieved them just little over one week ago and one of them is already broken. The frame has a joint on both sides which has come out from one side and the glasses have also come out. Lenskart claims this category of frames as "supreme steel". We have gold membership. It was our third transaction with lenskart. These glasses costed us 5780/-. At this amount of money i don't expect such cheap product...

I had ordered a powered spec, and have paid the full amount. But within a few hours, it's being shown as 'stocked-out'. Why was the product even being shown as available when the order was placed? Please resolve this issue as soon as possible. This is really embarrassing for a company i've heard a lot about. This seriously discourages me from going back to the website the next time....

Dear mr. Peyus bansal ji,

What are has opened a company to crush money from its customer.
Did i make a mistake buying specs from your company.
Why not resolved my problem till now.
It's been 20 to 25 days but my problem has not been resolved yet why.

I have purchased vincent chase matte black green line full rim round medium (Size-51) vincent chase air vc e11578 - c3 eyeglasses
Product...

If the product is out of stock, why does it show up on the website and why is money debited from us?

I placed an order and it shows 'stocked out' in processing. The order is a gift someone is expecting, thank you for a horrible first experience. I do not know when the money will be credited back to me and i really took time to choose that particular product. You have wasted my time, my energy and my mental resources at the...

I have recently purchased 2 lenskart spectacles with thin anti glare lens. The product boasts of a 1 year warranty but barely lasted 2 days. Upon application of slight pressure, the frame handles got deformed. I was expecting the product to be of tough steel but the quality was found to be extremly delicate upon reception. I am devastated and request a replacement or refund. This is the 2nd day from receipt of the order....

My order ID is [protected] I brought John Jacob frame thinking that it would be of good quality and would long last than other cheap frames but despite of careful use the frame's colour started fading after 1 month and now after 3-4 months the frame got cracked. Now Lenskart are refusing to do after sale service. As per Lenskart policy colour fading is covered under warranty....

I bought two spectacles from cp (Connaught palace) lenskart shop. I asked the sales guy whether he can deliver one of the specs to kanpur, he assures us and he was in such a rush to confirmed our order that he doesn't even note down the address. After one week when my friend went to collect her specs, her frame doesn't hold lens which was not inform prior. And the one spec which was supposed to deliver to kanpur is not delivered yet....

I have ordered my specs from lenscart but they are not delevering it my order it is [protected] so i m having a huge problem with it i want to my order to be delivered soon as possible. I m having my worst first experience on any side. Please respond to my complaint even the delivery boy is cutting my calls is this the way of treating customers who had paid already the cost. I want to u check through it and please help me recieving my order...

I have purchased vincent chase matte black green line full rim round medium (Size-51) vincent chase air vc e11578 - c3 eyeglasses
Product id : 130635, from online lenskart store with oder no: #[protected] on 16/02/2019 which was delivered to me on 21/02/2019, 09/03/2019. Morning on the frame of the teple screw is loos apart. I talk to lenskart customer service, but there was no one to resolve my problem so i posted it here. I hope you...

I ordered specs from lenskart through dwarka, new delhi store. After 8 hours of order it says it is stocked out. Why did they offer the product if it was stocked out. I want the specs to be delivered at the earliest possible. Already i've exchanged them once from lenskart as they delivered wrong product. The other specs i ordered same day is yet to be exchanged as that too was wrongly delivered. This was my first experience with lenskart...

Hello,
So i bought a progressive glass from lenskart which was supposed to be crack resistant. It cracked.in 20 days. The customer care says it's supposed to be crack resistant not crack proof and that they won't replace products with physical damage. So exactly are they implying by saying it's crack resistant?
Anyways i asked them if there's any solution for fixing the glass. I was informed that i'll have to buy a new frame...

I made a complaint in this forum against Lenskart stating about the broken apart temple of 12 days old eyeglasses. I sent them the eyeglasses for a replacement, but looking at their fluctuating price of the same eyeglasses that I ordered, I decided to opt for a refund and thought of ordering the same when prices are lowered. But now I can not order because the product is not deliverable at my pincode(Look at the screenshots). Is this I made...

This is to inform you that i had posted my complain earlier regarding vincent chase glasses asking for replacement as the quality of the glasses was not upto the mark. I was been called by lenskart stating that issue will be resolved and an executive will come to home to sort the concerns. Its been 3 days no one has turned up. Now the thing these people will do is delay as much as possible in taking action and then tell me that 14 days are...

I have placed order for eye check followed by an order for eye glass on 24th feb. Amount paid same day through phone pe payment site. The amount was debited from account and same was confirmed by phone pe about credit in the merchant site. I have been chasing since then. Its been more than 15 days where no resolution received even after multiple calls and emails. Also no support from sales contact bijan. [protected]@lenskartstore.com.
Request...

On 13.03.19 at 6.00 pm my spectacle frame details : black full rim rectangle medium (Size-51) vincent chase air flex vc e11368 was got broken.

The frame brake incidence was so shameful and irritated me in front of my friend and colleagues

Also the lens kart nashik - college road shop has not register the complaints. They denied to register the complaints after proving the frame manufacturing defects to them....

Hi. I purchased glasses vincent chase 3 days back. During trial the executive showed me the sample glasses which was different and of giod quality but when the glasses actually got delivered it did not turn out to be of same quality.. I was promised that same glasses quality would be delivered. They are not picking their numbers. I need the replacement of my glasses immediately...

I have purchased vincent chase air flex vc e11374-c1 from online lenskart store with oder no: # [protected] on 22/02/2019 which was delivered to me on 26/02/2019. Today morning on 09/03/2019, the temple of the frame is broken apart. I tried to contact lenskart customer service, but there was no one to talk as all representative are available from 9am to 8pm. So i posted it here. Looking for a replacement from lenskart as it is also under 14...

Greetings!

I had placed an order for a pair ray-ban eye glasses on march 05, 2019 at lenskart's store at janak puri district centre. The manager, mr. Pankaj took my order and informed that the glasses with the lenses fitted shall be delivered in a few days.
And today (March 06, 2019), when i check the status of the order, it is showing it as stock out. If the stock was already out, how could the db accept my order for...

I had received a pari of lenses with the wrong power in 2018. On the request of lenskart executives, i had gotten the lenses replaced twice and still the problem persisted. Once again at the insistence of the executives, i kept wearing the glasses waiting for them to 'adjust' as i'd been asked to do. Finally, after i couldn't wear them without getting severe headache and dizziness, i filed a complaint for refund to which i was told that the...

I placed an order through lenskart for a frame. Paid online and hours after payment when i see app it says stocked out! If items are stocked out then why display them on the app for purchase on the first place? Very disappointed!!!
And they are fooling me by saying delivery will be done by 9th march.
Email - [protected]@gmail.com
Ph. No - [protected]...