Lenskart Complaints & Reviews

I purchased a pair of glasses for me from Lenskart store in Rohini Sector 9 Delhi(dc chowk) on 10 dec 2018 . The frame given by them was very loose and unfit to wear . Despite several visits to the store mentioned above to provide us a permanent solution, we were just ignored and given random excuses .AT last after complaining repeatedly they made a new frame for us but this time developed with faulty eyes number(not similar to mine). Now the spectacles given to me are totally useless as i cannot see anything as these are not made according to my eyesight . When i visited the store again to complain about the faulty spectacles, the staff made fun of me and said that your eyesight has degraded whereas our spectacles are fine. I visited my eye doctor yesterday and he also told me that there is some problem with the glasses given to me.I am attaching a copy of my invoice and eyesight number ordered by me vs number given to me. Thus i request you to take strict action against the staff and return my money asap . I have been harassed for so long now and wont suffer anymore .

Lenksart sending lots of trash/fake promotional offers to my number saying that 3000rs credited to my account etc..

This kind of practice should be stopped from you and i personally felt that i am not gonna use LANSKART services in my life rather i can live without sight.

You do not have to insist customers to buy your products if you are that much good with your products.

I have already raised a request to send your scrap messages to me and still you are doing same. Could you immediately act on this and stop sending messages.
Request Number: 87 87 181

My order ID is [protected] .I bought frame, sunglasses along with gold membership from Bhandup franchise. At first my ordered delayed by 4 days of expected delivery date and still I got frame which is faulty. When we visit store again they said they will try to replace frame but then they said that frame is not available at all you have to choose different frame. Again when I ask them for partially refund as I want to keep that sunglasses with me they refused to do that and give me only option to choose different frame and proceed order. This is very unsatisfied experience as a customer. If customer is buying your membership with paying extra money and still you are treating them like this then this is not acceptable at all.

I have placed order vid no.Order ID: [protected] on Lenskart for Carrera CA8800 Shiny Black 29A Eyeglasses Product Id : 87095 with Lens on[protected] which delivered to me on[protected].
The Quality of Glasses is worst, within 3/4 month scratches appear on one of the glass. Though it was clearly mentioned one of the features in order as "Crack & Scratch Resistant". When I approach to the outlet near Kasba, Kolkata they refuse to provide any service even not got any help when called in support no[protected], on request they given a complain no. 8837132 without any further support.
My Experience with Lenskart is very disappointing and very much decertified because poor quality after sell service or no service provided by lenskart. I must think in future before visit lenskart again.

I have placed order for 2 spectacles on june 2 Order number : ([protected]). and now its showing the product is stocked out and on June 5 i recieved an invoice in email .In which only 1 spectacle is mentioned and the amount is lesser than in the order.As it is a prepaid order I want to get a clarification about the diffrence in invoice and the refund. When i called the customer care i could only receive auto response.I hereby submit the photos of order and invoice.

I order 2spects for my father who is a senior citizen, 1 product was dispatched next day and another was stocked out. I got a small for 1st product saying pincode is incorrect. So called customer care asking for a change and also asked to correct before dispatching the second product. After these instructions also the sent the 2nd product with same pincode. And till date i have not received any of the products because now there courier guys are saying they don't provide services in my area.
And there list of irresponsible person who promise to call u but will not call (Rajeev from logistics, karan from customer care)

Even kenskart doesn't have the hub details were product is stuck
And here my father is struggling as he is not able to have a proper vision.
Pathetic and unexpected service by so called lenskart.

My order no [protected] has been showing stocked out after i made the payment. Below is an attached picture for reference. If it was stocked out then why did you take the payment? I wanted the specs as early as possible since i am moving to another city for higher education. But now lenskart is doing this and i might not even recieve my specs before shifting causing a huge inconvenience for me. What am i supposed to do?

I had ordered two framed glasses on 2nd may and made online payment. Today when i tracked order, it is showing as stocked out out. If any item is out of stock customer should not be able to order that, otherwise its your duty to deliver the item by the promised date. Hope you understand the concern and deliver both the spectacles by promised date.
Order: #[protected]

Hi... I have a costumer from lenskart from 2017... I had given a glass repair i. E a screw had been missed from d frame. I had given it on 2.6.19 at 10.30am to a boy named karthik in anna nagar branch near chintamani chennai tn.
I was said i would get it d same day eve or next day eve but was not given... I had called d staff & every time with a different ans.
Being a grt place to shop also needs timely delivery... My daughter had skipped classes & she is not very happy with ur service pl do the needful

Hello team,
I am a regular customer, who is been buying products from lenskart and it been now almost 2 -3 years i have been purachsing from lenskart.
But this time i am really disappointed as the quality of the frame which i have received is not good.
The frame hinge broke automatically and its not even 6-7 months that i have bought this product.
I bought the frame with bluecoated glasses which was said to be the best, but now i am thinking of whether should i comtinue with lenskart or not.

If by paying this much of amount and the quality is same as that of a local vendor shop, its good that i switch back to them.

I would also recommend others not to use the lenskart service as per my todays experience.

Thanks and regards,
Arpit garg

I purchased a Vincent Chase eyeglass on 29 March 2019 through the lenskart app.
After 1 month one of the frame screw is loose and now everytime I wear the glass I have to tilt towards right for the perfect fit.

I enquired with the customer care but they weren't specifying about the above mentioned order.

I would like to know whether lenskart provides any repair service or any return/ replacement....

I placed the order for spectacle from lenskart on 11 feb 2019 and found that inferior quality of frame has been provided which broken easily in just 3 months . Order no is [protected]. Since frame from Lenskart is assumed as good quality as compare to other but it has broken easily whereas there is no brokerage of glass. It is also having warranty of 1 year. I contacted to customer care/resolving officer of lenskart to look into the issue to provide inferior quality and requested to consider it in true sprit to maintain the customer relationship but issue is not being resolved properly .

I would request you to look into the above matter and resolve issue appropriately.

Lenskart has taken complete payment and now it's showing the product is stocked out.. Seriously??? I was promised it would be delivered by 31st may, i face very severe issues because of lack of spectacles and why didn't it show stocked out before payment completion? When will my order be delivered? And wen i try to track my order using phone no. It says order not found. I am only able to track it using my mobile app. Wtf

Hi i've placed an order for two sunglasses. The day before (27 may) the status was taken out of warehouse. Today (29 may) it says stocked out. How is this possible? When you have taken the product from warehouse for processing, how you run out of stock mid-way?

If the product was out of stock from before, the order should have been processed. Please help in resolving this and ensure on time delivery.

Order id: [protected]
Order placed on:[protected]

Thanks

I had placed an order for a pair of sunglasses on lenskart and right after i made the payment... I recieved an update on the website's order tracking feature that my product was stocked out. The order number is [protected]. This bad on the website's part to take payments in full and then show the product is stocked out.

This kind of bad customer service would make anyone to not want to use the website again at all.

Hey good evening
I have purchased specs from lenskart baroda store bird circle branch it was in november 2018 and i had got two pairs one i kept as spare incase it breaks but after a month i started wearing the second frame i had a severe migraine and had red spots on the side of my nose the quality of the frame was worst and the power was not proper as i had to remove them within half an hour as i would definitely get a headache i went to lenskart store but the staff there did not cooperate at all they said that the power was ok and they cannot do anything about it after fourteen days. When u guys say that you have a one year warranty u should stick by your words you can't tell that it's only for color coating. I am very upset i have been tired of writing complains for the same lenskart order and i have never ever received a positive response
I hope u understand my problem as the staff did not listen to me and kept arguing i am a frequent customer to lenskart and have previously got many frames but this order was definitely the worst one as no one even responded back. Well after all that i hope that you change my frame as the problem is with both, the frame as well as the power. My order i'd is [protected]. Hope u guys help me out and get my specs replaced, i would be very grateful
Thank you
I hope u could do it as quick as possible as i will not be there in india for 20 days i am leaving on thursday night

Hi, i have purchased baush and lomb true vision lens (4 packs of monthly disposable lens). I have started using them, but the quality is so bad that i get irritation in eyes every time i wear it. The sales executive from lenskart told me that i can wear them throughout the day and work on laptop as well. But the quality of lenses delivered to me is so bad that i cannot bear them for even 2 hours. My eyes get red whenever wear them and they cause # and irritation in my eyelids. I have been wearing lenses for 10 years now, i always prefer to buy from lenskart, but this is the worst product ever delivered to me.

I have purchased 2 eyeglasses with product ids: 126376 and 120297 on[protected] for my mother & father.

Since than they are not able to see properly as the objects are being shown with dents. Multiple time i have visited the store but the issue remains same.

I always found lenskart products as value of money but these things are really frustrating.

If we are paying a huge amount than we should be seeing without any issues.

What can be done now?

Dear All,

This is to inform that Lenskart has been very crafty to make me buy from their app promising a 2 day delivery and then after I paid an amount of RS 8373 (Ray-Ban RB2140), it showed stocked out in my orders page. I bought this from Lenskart since it promised quick delivery but now it took away an opportunity for me to buy from elsewhere too. If this is not resolved soon, I shall be pursing further in my zonal consumer court for it has acted fraudulently to extract business and cause loss of a business opportunity with someone else adding up to the false promises.

Thanks,
Karan

This is regarding order number [protected], pair of -2- spectacles with powered lenses. The order has been placed on 13th may, 2019. When i ordered these items from your store in my locality told me that product will be delivered even before the scheduled date but now it is showing product as "stocked out". What do you mean by that after taking order and receiving payment? But now i see that this is one of your most common ways to harass customers. Let me know the exact status of the order.