Lenskart — gold membership benefits

k_somasagar

from Bengaluru, Karnataka

Address:

Lenskart , first floor gopalan signature mall, bangalore ,

The issue that i have experienced was: i have gold membership on [protected].

I have selected 1+1 glasses from vincent chase.

Gold membership is not getting applied on second pair. Shop person called area manager and he gave codes.

No codes were actually working

Shop person told me to buy other gold membership on new number.. This is rubbish.. We paid 600 for gold membership and today i had to wait 2 hours and didn't receive my gold benefits... Had to walk out with time waste and no purchase

It occurred on: 10/11/2019

Fix my problem and help me get my lens

I look forward to your prompt response on this matter. I would like to keep a complete record of my case, so please reply back via this email account.

Yours faithfully,

Sagar

: [protected]

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Lenskart customer support has been notified about the posted complaint.

Verified Support

Nov 10, 2019

Lenskart Customer Care's response Hi Sahil, we really apologize for the inconvenience caused to you. We will surely help you in resolving the concern. We will get back to you shortly after getting your details checked.

Verified Support

Nov 14, 2019

Lenskart Customer Care's response Hi Sahil, we tried calling you several times but unfortunately, we couldn't connect. We have marked an email to you with the resolution. You can reply to this e-mail and me or one of my teammates will definitely assist you in resolving the same.

Nov 19, 2019

Updated by k_somasagar Shop person fixed with a GV .. thabkyou