Lenskart Complaints & Reviews

Dear Team,
I Dhanlaxmi C. Pednekar, Place an order at Lenskart, Shop no.3, Sai Leela Co-operative premises Society Ltd., Mokesh Plaza, SV Road, Borivali west, Mumbai-Maharashtra, Tel-[protected]. My Order No-[protected] Date-13 July 2019.
At the beginning the Store manager Mr. Vaibhav Sakpale were highly encouraging and entertaining us to buy more and more products. He show us so many frame and its features. Finally i select...

I had placed an order on Lenskart on 17th August 2019. Order id - [protected]. Due to some error in their payment gateway, my money got deducted 4 times from my card but order didn't go through.

Now whenever i am asking them for refund, they are asking me to wait. Its been 5 days now still they have not issued the refund. I have really started to doubt their intention whether they want to refund my money or not. I think it is...

I see a high number of complaints regarding lenskart products being stocked out, but all problems appear to have been taken care off as per the comments by lenskart, therefore i hope my order which at the moment is going through the problem of stocking out would be resolved too. My order number is : [protected]. Kindly look into it and deliver as per the standard date by which it is to be delivered.
Thanks...

On 9th august 2019 i ordered two specs with order amount rs.1530 and order id [protected]. On the same day i cancelled my order because i placed another order due to fitting issue. But lenskart team is disguising me by saying soon i will get my refund. After 12 days also they are not refunding my money and saying it will take time.
What should i do to get my money?...

I have booked two specs with item id 23987824 on 12.08.2019 at your kirti nagar, delhi-110015 store. They has assured us delivery till 14.08.2019, however today is 19.08.2019 still they have asked for further 2-3 days. Such kind of services you people provide.
Order no. [protected]
Bill amount no. 1680

I can't wait more please provide me resolution as soon as possible...

Lenskart is a pathetic company they just aim to take money from customer and at the time of delivery they will start with the excuses and avoiding phone calls. From Lenskart naraina i have placed the order with order number [protected] delivery date extended twice and when you will call on their customer care number they will ask you for 48 hrs time and this will keep going on they will make your life hell and make you feel like a fool who...

My order no is [protected]. They said me it will be deliver by 17 aug regardless it up to 20 aug 2019.
Today is 19 aug and i call them for dispatch issue, they told me one frame is not available so i will call you again for new order.
Neither did he called me nor did i get any info regarding one frame out of stock.
I did that using independence offer and would the same for my new order or justsent me my old order
I...

Hi, this is sandesh from chennai,
I bought 2 spects from lenskart 2 months before. Before buying i had very good expectations about lenskart, i thought it would last longer and all.
But not even rough using it, it broke, that too just while removing,
I tried to share my problem with lenskart customer care, i got a harsh reply saying it's my mistake,
Hope i will get proper reply atleast here
M. No: [protected]...

Worst experience ever at lenskart gachibowli outlet (Near hp petrol pump) hyderabad. I went there to buy sun glasses and after selecting one while billing they said very easily that it is out of stock. Even the behavior of the manager was strange. When i asked manager on why he kept out of stock product on display as how customer knows that, he simply said please select the other one. Means time has no value in-front of him. I have already...

A few months ago, i bought spectacles from your lenskart store, chennai, tambaram. Vide order no.
Matte black blue full rim rectangle small (Size-50) vincent chase air spree vc e11001-m - c2 eyeglasses
Product id : 126464

At the time of buying, the store manager told that the frame has 1 year warranty and the lens is scratch resistant. I was forced to buy gold membership. The frame got broken now not even lasting...

Totally dissatisfied with the service provided by lens kart.

The order no was [protected]. It is not even been 1 year and one eye glass is totally scratched as compared with other glass.

It is clearly visible that the two lenses are of different quality. What is the standard lens kart is providing for the customer.

Here i have paid arroung rs. 4000/- and the product is such a poor quality material...

I had buy lens with frame on 26th july and got delivery on 01st aug 2019, while continue wearing of lens getting vision problem in left eyes as measurement not taken properly. View from left eyes is bluer, then i had visited store to resolve my problem, they told me that they are getting approval for near and far vision, they will replace my existing lens and giving me 2 separate lenses for near and distance without any cost.
But...

I ordered 2 spectacles from lenskart.. One of them was delivered the next day.. The other was never delivered.. I spoke to a lot of customer service reps who did not help.. Even the manager disconnected the call and never called back.. I have been calling them since last 4 days.. All they tel me is to wait.. I have not got the order yet.. And these people do not help me.. My money is gone.. And the order is still not here.. Customer service...

May : my father ordered glass (https://youtu.be/jnTog4WTWPE)
Jun : frame broke simply
July : reached lens-cart. Promised replacement
Aug : leadership changed the mind. No replacement now.

The company has non reliable products. Their glasses are low quality than you get outside in local stores. They claimed as un-breakable but later they got broken with normal use. They are cheaters and their policies are...

I kiran sidana, placed an order at lenskart, green park market, new delhi. At the beginning the employees were highly encouraging and entertaining us to buy more and more products. Once an order for two spectacles were placed, things took a bad turn. They promised to inform of the completion and delivery of product, however no such communication was made from their end. I had to make repeated calls to keep a check on my order. Later once...

Team,

Worst escalation team. Killing my time from last 2weeks.

No solution.

I told this is manufacturing defect one frame size is bigger and another is smaller, he say its okay no problem, what an #!!

Forget about the other normal issue if the manufacturing defects are not entertained, shame on you guys.

Cheating and by making fool to people, looting the money.

Will...

Dear sir,
I am getting several emails in hdfc bank name. I know it is a spam. I am pasting one of the email received today for your reference.
Please check and inform your customers so that they dont get cheated.
Also, possible that even your non customers are not cheated,

Best regards
Reji thomas
[protected]@hdfc.com
To:
[protected]@yahoo.com

Aug 3 at 9:32...

Most obnoxious staff who behave so rudely with us... Went we call them they hv the audacity of cutting calls. The prices are so xpensive n at least we deserve to b treated properly! No follow up calls... Immature guys handling billing. They employ trainees who don't even know how to respect elders. I will never purchase from lenskart. I shopped at chandralayout vijayanagr branch, bangalore. Wish u wud give them training in manners than sales!!...

I purchased a lenskart frame with a premium lens. Initially frame seems to be very less durable, after 10 day of regular usage, the frame gets separated from the lens. What is the point o[censored]sing such a frame which could not even last 10 days. This is very disappointing.

I do seek assistance from the lenskart team regading this matter. There is no point of having a lens without a frame....

On 27th july i have purchased frames from lenskart, in chandigarh. That was for rs 4446.. And i have paid them from phonepe app. My first transaction was declined but the amount was deducted from my account. And the second was was successful, so again 4446 rs were deduted. So the balance was deducted twice from my account on a single purchase.. But they have not refunded my amount till now. Instead, they are asking me again and again for...