Lenskart Complaints & Reviews

I have 2 eyeglasses of lenskart and all of them have same frame. One of the frame got breakage with just opening it. And within 3 months of purchase.

I am sure breakage was not due any manual force. When i mailed them, they told that breakage don't cover under warranty.

I also visited store and they replied same that this is not cover under warranty.

So within 3 months, frame hinges broken without any accident or force.

I suggest all, don't go with lenskart for frame quality. And their warranty is only for attracting people.

I have bought two spectacles of john jacobs but i can't wear it inspite of investing 6500 rs... Their fitting problem is seems to be permanent.. I go to the lenskart for a solution... They fixed the problem but when i come to my room the same problem appears.. Then i called lenskart and they told me your power is 0.5 more than the power boundary range of these spectacles... Then why they don't tell me at first?? 6500 rs is not a small amount for spectacles... I need some solution...

Sir,

I still have problem (My head aches while working on desktop in normal distance) with the specs that i have purchased 7/8 months ago.
When i complained first time in 15-20 days they took back the specs from me and returned in 2/3 days claiming to have repaired/rectified the specs. But, with the prolonged compliant, i again approached them in 8-10 days when they did not respond properly saying the specs had no problem and that i needed to get made another one for reading purpose only

With the head ache continuing using the specs at computer, i would like to go for a new one from somewhere else. I thought i would lodge a complaint with you against lenskart, airoli, navi mumbai (Contact no. [protected]) for putting me in big trouble and not resolving the problem.

The problem is so severe that i feel very uncomfortable. My eye, forehead and upper portion of my rear neck ache at whichever angle i try in front of the desktop.

Please look into it and do the needful.

With thanks in anticipation,
Yours truly,

(Joseph c k | [protected])
[protected]@gmail.com

Hello team,

I had visited lenskart store yesterday morning 11am at tembinaka thane west branch and i purchased it from same branch only. Store executive has taken some pics of broken frame. The frame is broken at right side and also have crack on right side bottom of frame. Request you to please check this on urgent basis as i have eye sight problem and provide new frame on priority basis as this is product quality issue. Later on i have called more than 10 times to speak with store executive ms. Devshree in evening 7.30 pm but not a single person is receiving call. Store ececutive told me to call back us around 7.30 8 pm so when i called them no one is receiving my calls. From your team what type of comments i got yesterday is "within an hour we will will respond / update you through call" but since morning i am running behind you / your team to get proper update but still no proper response from your side. I had purchased specs 9 months back and it damaged and it is in warranty but not getting any proper update from your end. They are even not receiving any phone calls with my phone number and then i called them with another number they received it within 3 rings. They make false promises and you are not undrstand the situation of customer. Please check this nd confirm asap.
Ticket has been raised for the same.
Ticket number : 9773287
Order number : [protected]

I had sent sent so many mails to team but not receiving revert as well.

I have visited one of the Lenskart showrooms when I visited hometown (INDIA) in UP, Lucknow Gomti Nagar Patrakarpuram store for the eye testing and to order the specs for myself and the optometrist in the store tested my eyes and I don't know how she is recruited in such a good company as she didn't have any of the knowledge regarding the testing and zero communication skill, she gave me the wrong figures for my refractive errors eye vision and asked me to order the eyeglasses and such a bad response from the employee optometrist as no knowledge of the eye test, I would score her service 0/10, kindly send message to the concern employee ridiculous employees hired by Lenskart.

I have recently purchased two spectacles for my family from lenskart shahid nagar, bhubaneswar (Order no[protected]. During the purchase the sales representative promised us free repair and delivery during any problem related to the spectacles. The frame supplied by the seller is so fragile that it broke within 24 hours of delivery. The frame has been given to the seller for necessary corrective action. Now even after 1 month, the seller has not returned the spectacles. Even after so many phone calls, the concerned store is not giving any positive response. After several follow-ups, the franchise has agreed for the delivery with an extra cost of rs 500. This is my first experience with lenskart &experience is so frustrating. Lenskart is considered as one of the most renowned brand. But the customer support is really bad. Even the quality of the material is substandard. They failed to deliver their promises. This is not the kind of value for money what i m looking for. I would like to draw the attention of the senior management of lenskart to look into this. I will not recommend others to choose lenskart in future.

I have 4 eyeglasses of lenskart and all of them have same frame. One of the frame got breakage with just opening it. I am sure breakage was not due any manual force. When i mailed them, they told that breakage don't cover under warranty. As per them i have no other option just to buy a new eyeglass. Although i have blu lenses in that frame which are proper.

I have purchased 2 Oakley frames at your Store located at Inorbit Mall, Vashi via Order Ref.:[protected] dated 15th September 2018. The said products were under 2 years warranty. Within 6 months of the purchase one of the frames was showing durability issues... that is, the frame become loose and getting dropped lower on the nose... and also one of the rubber grips on the frame got split at one edge and keep on giving away.. that led to the hair getting tangled and pulled. I took the said problematic frame to the lensekart show room from where i brought it and explained my issue. I pointed out that the product is under warranty and asked her to raise a replacement request. The sales person said, replacement is not possible/necessary and instead she took it for repairing. When i was prompted to collect the item, i was disappointed that the rubber grip was not replaced and she said the spare part was not available so i have to just cut off the split edge and use it! It never solved the problem but i continued managing. Again for the second time i took the product for fixing when one if the lenses dropped off because the think hair like wire that was holding the lense snapped. Again the same sales person took it in for fixing and again when i enquired about replacement she rejected my request and was rude in her interaction too. When I got the item after fixing i noticed that the job was shabbily don't the end of the frame wire was protruding at one spot which was rubbing against my skin at the side of my eye. When i was describing this to a salesman at another lenskart show room, he suggested me to ask for a replacement request since the product is still under warranty period. He instructed me to return the product with its original cases and i did so. This happened about two months before. After that less than a month back i got a call from the Inorbit lensekart store that my service request regarding the Oakley frame is ready and i will get a confirmation call the next... which never happened. I waited for few more days and visited the store for any development. The personal at the store couldn't give me a proper reply or explanation on my service request status. I had to return without knowing what's happening. Yesterday I called the store again and enquired about my issue. They said the they have information that product ( don't know if it's a total replacement or fixed one) was sent to the store a month back but they haven't received it yet!!! Today i got a call from the store asking for the OTP sent to me... i shared it with them.. From what the person told me, I understand they are issuing me a lenskart store credit!!!

I want know what in the name of god happening with this pathetic customer care?! I am 50 years old in artist profession and i need my glasses very badly. I had been managing with my old spectacles all this time and I cannot tolerate this nonsensical attitude by lenskart people anymore. I bought an expensive frame and i just cannot let go of my hard earned money being taken for granted by lenskart. I demand an immediate redressing on this issue and also some responsible written communication from the concerned technical/ administrative personnel from lensekart. If this issue is going to drag without any proper action, I have just one last option to report this to consumer court.

Saraswathi Mudaliar
[protected]

I went to lenskart store at attapur, i ordered 2 spects with frame +lenskart blu lenses. The amount i paid is 4628. After coming home i saw the same frame+lenskart blue lenses in lenskart.com app, the cost was only 2084.
The store took more money from me and i am the gold member in lenskart.com. Please refund my money if the cost is less than what i paid.

I ordered 2 specs of brand vincent chase vagabond with thin lens (British optics brand as told by lenskart) for both the specs from lenskart store.

When i went to the store for ordering eye glasses, lenkart associates were insisting me to go for thin lens because of my high power.

When i asked for the brand name they told indian brand. When i asked again which brand specifically, they told british optics. What kind of foolishness is this!!

They told the index of this thin lens brand is 1.74 which is quite less than 0.2 of international brand ultra thin lens (Little costlier). So i thought if i opt for thin lens it will be thinner and light weight than my currrent one which is blue ray cut lens with almost same power which i got it from lenskart only 2 years back.

When i talked with one more lenskart associate, he told index of thin lens is 1.6 and not 1.74 and they were confusing me.

This clearly shows that how lenskart is fooling customers.

Lenskart associates itself dont know what kind of products they are selling to the customers and they are not in sync with information of the products. How can they expect customers to buy it without knowing the product completely??

Since my power is little high i wanted to go for thin lens and thinking that it would make make some difference for the huge amount i'm paying.

I paid 6, 308.00 rs in total for both the specs having thin lens and ordered it in the store and gave home delivery option.

This involves extra 2k compared to normal blue cut lens and also lenskart membership card of rs 600 which i'm never going to use it for the rest of my life!!

Despite all this, when the specs got delivered and when i tried, i was utterly disappointed and shocked.

There was not even a small difference in the thickness of the lens. Unfortunately, thickness of the ordered lens is more than the current one. This is for sure not a thin lens and appeared to be normal blue cut lens with cheap quality for which i paid 2k extra and got cheated.

I called the lenskart store from where i got it and complained about the issue and asked for complete refund.

I was arguing how can i validate the index of the specs for me to believe it. He lighlty said there is no instrument as such, and he sent me the order summary where it was written 'bluecut fully loaded anti glare thin lens'.

If thats the case anything can be written on the order and easily fool customers. And also the box in which the specs were enclosed, there was no where mention of 'thin lens' on it. This is pathetic!!

Complaints does not end here. One more was on my way.

When i went through the order summary and saw the power prescription, there was one more shocking news to me. Both the specs had wrong prescription for the left eye. I even got head ache for wearing it all day.

When one of the lenskart associate was entering prescription details from the one which i had got, i cross checked with her, she told she has entered all the details correctly.

Lenskart has delivered specs with wrong prescription and with wrong index. How can this be acceptable? I did not expect this from lenskart brand.

This clearly shows lenskart's negligence level and not caring about customer's eyes.


I need refund for my product after all the above incidents that has happened to me.

Please do the needful.

Very bad and worst kind of experience.!!!

Lost trust on lenskart completely.
Will never suggest anyone to buy from lenskart!!

Hi,

It has been just 8 months that this piece of product made me visit your andheri west store twice.

Even after purchasing product from lenskart for 2nd time the satisfaction is nil.

After promising me the best quality frame and some blue lenses i purchased the product considering the brand, service and so called offer which eventually made me to take the decision.

The worth of this product is totally 0 as after purchasing first i visited andheri west amboli store for some screw came out within 3 months and after it was fixed and again false promise made that there wont be any problem but, i started facing problem again then my right lense just came out of frame and dropped on floor which made me visit the store again last week. I told the store sales person im really facing bitter experience with the product and need replacement. He casually told that they have raised the complaint and would revert me or call me in 24hrs. It has been more than 72 hours no one bothered to inform me the status. I asked the store manager if he wants me raise complain he told its not required.

Finally im left with no option but to write this to you when the right lense again dropped on floor and chip of lense came out. I'm also attaching pictures of it.

Request you to promote some genuine and ethical service offers rather than just fooling customers with 999 offer if such bad is the product.

Hope ill get to see some action only if you value loyal customers who has trusted and purchased from lenskart time and again.

Name : harshranjit singh
Number: [protected]
Order #[protected]

Thank you.

I use the specs occasionally, but really let down with the quality. After spending so much money (More 5000rs and occasionally use) still got the frame which was of very poor quality. Guess won't be able to trust lenskart or oakley and will keep this in mind in future purchases or referring some one to buy frames.
Check the picture of the frames that too after using it very sparsely. You can verify this by the colour or general look is the same but it shape has worsen very badly. Note the alignment of earpiece and gap between them.

Very bad customer experience!!!

Naved
[protected]

I had won voucherlkct-2wagl-04x8h through nbt happy times lenskart offer
They offered me 500 ₹ voucher which i can apply on any purchase of specs
But when i placed the order of 559 ₹ specs into cart, the voucher doesn't work. Not on 559 but also on 899, vouchers didn't working. I had written the voucher code many times but still not that app doesn't taking my vouchers.
Worst app ever

I have the same problem as many others. I had ordered contact lenses from lenskart, even got a confirmation call and promised me will be delivered within 26th of september.

Right now when i checked the shipping status, it's showing the item is stocked out? What the hell is happening, i have made the payment and waited 3-4 days for the item to get it delivered.

Don't fool peoples by giving fake promises, as i'm travelling abroad this weekend, i just don't have enough days to order the same from any other sources.

I don't want to hear any excuses, need to get it delivered by tomorrow or day after.

I will never use or recommend your services again. Worst experience.

I got a message from lenskart that they couldn't deliver lens as they couldn't locate address, the strange thing is 2 days back i got lens solution deliver to same address along with sand invoice.
Lenskart customer care promised that they will make sure my package gets deliver by 12 pm today i. E on 25 sep that didn't happen then again they promise for 5 pm which i doubt will get deliver.
Provide me right assistance to deliver today itself else the lens will be of no use to me.

I am ordered to lenskart by times of india voucher, order confirmed but lenskart cancelled my order,

We want to the same otherwise lenskart refund the money of my order value

If order not dispatch, they not take orders

My order confirmed, e-mail recd for confirm order
My order id are as below

Order: #[protected]
Order: #[protected]
Order: #[protected]...

I purchased system protection antiglare spectacle from lenskart store s. R nagar, hyderabad on 8 september 2019,
And i told them that me or my friend will come in weekend to collect my order.
On 15 september my friend collected my spectacle from the store and i saw i have received a wrong frame, so next day (16 sep 2019) i went to the store and informed them the same.
I returned the product and asked for refund of my money, they agreed and promised me that i will get the refund in my bank account within two days.

On 19 september i received call from lenskart guy, he told me that i will receive one link from lenskart wiithin 2 days and i have to provide my bank details.

Today is 24 september, i returned the product on 16 september 2019 only but still i am waiting for the link.

My order# 13307410
Po# [protected]

Hello. I had ordered for a pair of contact lens from flipkart. After placing the order and waiting for about a week. Now the status is marked as stocked out. Like seriously. Whats this. You people are so irresponsible about this.

You people will seriously lose your customers if it goes on this way. How long do you want us to wait. It's better to order it through flipkart or other online websites.

Very much frustrating and disappointing experience

Order i'd: [protected]

Employee doesn't have a patience to listen my question, not only with me he was not able to answer properly who were in the queue. He behaved same with 3 to 4 persons over there. And he doesn't about the details of the spects whether a specific model is available with them or not. And very rude behaviour with customer and giving complete false information about the prodcuts i went to buy 2 jhon jacobs with gold membership card but came back to home. Not at all satisfied just think i am raising complaint means how much bad experience have faced.

Hello

I am based in uae and for very first time i opted to purchase frames online and chose lenskart for the way they have projected themselves as a reputable company with good value for money products.

I have purchased 2 frames on 8th of september with order reference no. Intr1347. Today is 18th and i have no order confirmation from lenskart despite of many followup emails sent to [protected]@lenskart.com

The only feedback i received from them on september 14th that "concerned" department is being notified. So far i have not hear any thing after them afterwards.

I would like to request the "concerned" department through this platform to look into this matter and either resolve this issue or kindly refund me my money.

Thanks & regards