[Resolved] Lenskart — I wanna get my broken frame repaired or replaced... | |||||
Hello sir/ma'am, A few months before i bought specs from lenskart from malviya nagar store (Bhopal). At the time of delivery too i could easily make out how delicate and prone to damage the full rim frame appeared to be. But then the sales man assured me that it will work out fine but, unfortunately it didn't. When it broke the very next day i got to the store to get it repaired while the salesman then refused it words and without even having a look at the frame said that damage to frame is out of the scope of warranty which i believe it wasn't. All i now want is to get my frame either repaired or replaced... Regards, Samarth saxena. Was this information helpful? | |||||
Jan 11, 2018 Complaint marked as Resolved Lenskart customer support has been notified about the posted complaint. Verified Support Dec 09, 2017 Lenskart Customer Care's response Dear Samarth!! We sincerely apologise for the inconvenience that has been caused to you. We request you to share your order with us so that we can check the concern and help you with best possible resolution.
Verified Support Dec 10, 2017 Lenskart Customer Care's response Dear Samarth, We sincerely apologise for the inconvenience that has been caused to you. We request you to share your order with us so that we can check the concern and help you with best possible resolution.
Verified Support Dec 11, 2017 Lenskart Customer Care's response Dear Samarth!! We have requested you to share your order id multiple times. In absence of any response we are unable to pursue this further. Please connect with us for any assistance required.
| |||||
 1 Comment | |||||
Comments
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
78%
Complaints
1643
Pending
238
Resolved
1208
View all 1643 Lenskart reviews & complaints
+91 99 9989 9998
Mayur Vihar Store, Shop # 35, Ground Floor, Pratap Nagar, New Delhi, Delhi, India - 110091
View all Lenskart contact information
Again send defective fittings of frame,
Manabendra sen
Ph no [protected]
Frame received on 6.12.2017