Lenskart Complaints & Reviews

Order #[protected]
Item details :
1. Golden black brown full rim aviator medium (Size-58) vincent chase top guns vc 5158-c43 sunglasses
2. Superman sm-091 brown gradient c3 wayfarer sunglasses. Amount : rs 2808
Order #[protected]
Item details :
3. Gunmetal blue orange rimless rectangle medium (Size-52) vincent chase lumineers vc e10215-c24 eyeglasses
Amount : rs 6160 delivered 16th oct, 2017 12:58 pm
I have purchased the above items from lenskart outlet at chiner park, kolkata, newtown, from the beginning i feel pain after using the 1 & 3 stated above. I have keep this problem along with frame problem to the said outlet, they adjusted the frame and tell me to use some day as it take some time to adjust as new spectacles required and they also told me if it not adjusted they will change those at any time, i agreed, but same problem persist heavily with my eye so i told them to rectify. They first of all suggested me to go for another eye prescription from outside the lenskart.
So i do the same and check my eye at disha eye hospital. Next day when i appear the outlet they took my eyeglasses and sunglasses and advice me to choice a new frame for new eyeglasses to be replace. After 2days they call me and said they will not able to replace the eyeglasses and sunglasses. I want to ask you what is my faults??? I am uploading my two prescriptions, one from lenskart and one from disha eye hospital.
Manabendra sen
Mob [protected]

I purchased eye glasses in lenskart store on[protected] and order id given is [protected] amount rs 500/- also paid and requested from[protected] onwards to deliver before[protected]. Once they reply they will deliver on[protected] and after some time no they don't have knowledge about their product when it is going to be dispatched and astonishingly now the status showing order on hold and lenskart persons not interacted with me and i did not get any message about amount refund. Please help me in this regard.

I had ordered 2 eye glasses from lenskart store at calicut, kerala (Order num 4780664) on 8th nov 2017. While ordering, i insisted that i need orange frame for the product 'half rim wayfarer medium (Size-50) vincent chase crayons vc e10298-c1 eyeglasses' and they promised to deliver the same within 8 days. I received the product today only (24th nov), ie on 16th day and the colour is red-black. When i pointed out the mistake, they admitted that it was the fault from the staff while placing the order and they can replace the item, but it may take another 18-20 days!
We are having so many shops in the town where we get the glasses on the next day itself. Still we choose lenskart to get better service. How can someone wait for a some 35-38 days to buy a spectacle? I need to get the glass replaced as early as possible and i please make arrangements to collect the delivered item back only while providing the new one.

I made a purchase of two spectacles on 16th november 2017 from lenskart (New citylight, surat - store) for rs. 2, 800/-. (Ref. Tel:[protected]). I made the payment instantly via credit card. I told them that i need my delivery asap. They told it will take approx 7 days as it is made by robotics machinery, so it was promised to be delivered before 25th november, 2017. But today on 24th november 2017, i am getting an sms from lenskart aa follows “lenskart.com is moving to new world-class manufacturing unit, due to transition your order is delayed. We will add rs 700 store credit to your lenskart account post-delivery of the order, as a token for missing our commitment”

Due to this i had to make another purchase from different store (Rs. 3500) as i had to attend family function today.

I am very much disappointed as when they took order 7 days back, dint they knew that they are shifting their manufacturing facility so it might take more days for deliver.

I think it was intentional and to fool customer.

I am facing eye problem and difficult see the object and severe pain while putting the glasses. And this causing headache. Really aim not satisfied with the product which i received, and its not worthy. And frame is not comfort to wear, so please get return your product and refund my amount at the earliest. I don't want to wear this glassed long time due to this reason.

I am facing eye problem and difficult see the object and severe pain while putting the glasses. And this causing headache. Really aim not satisfied with the product which i received, and its not worthy. And frame is not comfort to wear, so please get return your product and refund my amount at the earliest. I don't want to wear this glassed long time due to this reason.

This is bring into your kind notice that i order two piece of eye glass with frame from your company store at mansarovar jaipur and when i was asking regarding the delivery the executive said that to me with in 7 days your order will be delivered. I already advise i want the glass at 23rd of november 2017 instead i gave the order on 16th nov, 2017 but till 23rd nov 2017 my order was not received to me payment was already done in advance and now i don't purchase any thing from lenskart it is the worst experience with lenskart.

Dear lenskart team.
Today i have received eye glasses gunmetal half rim ractangle medium.
Order id is [protected].
I would like to return this product due to whole i wear it its pain in head and not able view proper. And its not proper eye glasses as i request, so please take return the product,
So please return this product and refund my amount.

Thank you
Satish padal

I had ordered 2 sets of spectacles, one for my daughter and one for myself from company's outlet at vikas marg, delhi on 4th nov'17- order no [protected]. It was promised that it will be delivered within one week. The tracking on website also showed delivery date as 11th nov, till 11th nov.
But it wasn't delivered. Std answer on follow up was that it will be delivered within 24th to 48 hrs.
The company has policy of product...

My name is chandrakanth gandhe my concern is that my order is not yet delivered.

Order placed on:[protected] items: 2 order id: [protected]
Delivery expected by[protected]

Till date[protected] my order was not delivered. Even i visted store (Wakad) couple of time and called customer care.
When i went to store for first (5th nov) time they informed they will raise a ticket. On 8th nov i called customer...

Hi,
As per talked with mr. Karan (Senior supervisor) from grievance department about my issue, he dont want to understand the issue and making unnecessary arguments.
1) i had already choose the frame pid and size before week and company dont want to give positive reply even they said now frame is not available and glasses with 1.67 index not available.
2) by professional i am c. A. And my no. Is very high around 4 nos.
3)
Please try to understand and take necessary action.

I thought and very disappointed after recivend response from company like lensekart.

Dont delay for this matter i am very much suffer without spect since last 10 days.

Otherwise i will go to concern forum to lodge a complain.

My name is deepanshu kadam my concern is that my order in not yet delivered.
My product order id: [protected]. It is to be delivered by 7th of november 2017 and its 8 today and yet it not dispatched as i am able to track your order.
This was not expected from you guys and now i am regretting that i have placed order from your company lenskart. I need my money back i dont want my order to be placed i need my money back you getting me. Its a shame on you that you promised first take the money first and do not stand on your promise.

Order no: [protected]

2 specs were ordered. 1 was delivered. 1 was not. 1 is still not.

Order date: 15th march, 2017

I called up lenskart customer care many times during this time. They said to visit the lenskart store and collect it. When i show that mail to the store people, they say they are not authorised to sell anything without money! This happened twice! I went to 2 different stores - 1 in ascendas park square mall, 1st floor and the other in btm layout 2nd stage (Very close to swadisth aahar restaurant). Without any specs, my power is going to increase now automatically. I have sufficient power and i'm a patient of atypical migraine from adolescence (Without specs, i look at computer screens 8 hours a day - i'm an it professional). I also drive, so any accident due to impaired vision will be attributed to lenskart's negligence. I have paid rs. 2, 500, but no specs is delivered over the last 7 months to me!!!

Now, you decide: who is responsible for this???

Today i visited lenskart patia store in bbsr. I had a really bad experience. The behaviour of the store guys z very harsh. They dont care about customers. The person doing eye test has neither knowledge nor patience to treat a patient. He refused to do my eye test n told me to do check up from a doctor. I would never visit there and wont recommend my friends to visit.

I had ordered two specs and i was told that i had power of -0.5 in left eye and -0.25 in right eye one had cylindrical power and the other eye had spherical power. The delivery i recieved had wrong power in the lens. I was given store credit for the amount of ₹3920 and eye test was done again and power increased to -0.5 in both eyes in just a course of 10 days. Having a doubt in my mind i told them to order the specs withorevious power...

I bought a spectacle from your phoolbagan kolkata shop on 22.09.2017 but subsequently i found the frame delivered to me is defective. I reported to your phoolbagan outlet. They told me that the frame will be replaced soon as i my warranty exists. But the fact is that till date i am not getting any positive response ftom them. I am yet to get my replaced frame. Everytime i visit the outlet for the frame i have return back empty handed. They are telling me that they have not received the frame from the company till date. I hv paid the price money rs. 6565/- already but not getting any solution.
I am in big trouble now.
What should i do now to get back my frame? Please look into the matter and do the needful as early as possible.

I am rhyshabh gogna, a resident of chandigarh, this is to inform you that i ordered a couple of products from lenskart, elante mall branch, chandigarh on 17th october 2017. The staff promised me the delivery of the products "maximum in 7 days" to which the delivery was pending by 24th october.

On 24th october, lenskat official was supposed to call me but i called (+[protected] to track my order (Client no./order no.: [protected]). One of the staff members (Mr. Syed imran) answered my call by promising that he would call me back and provide me the valid details within 10 minutes. But i didn't receive any call's or message regarding whether the product is being delivered or not.

Today on 25th october, i again have to call, mind you i haven't received any call from lenskart store, and this time mr. Nitin kumar received my call and made me aware that the product has still not been delivered at their store, which is the 8th day from the day of product had been ordered.

I would like to you please take an appropriate step (S) in order to train the staff to maintain an honest decorum with customers and also to what lenskart can do to wave me off the inconvenience that i have faced.

Thank you

I had canceled an order #[protected] on 24th september and i was supposed to receive the refund in 7 working days. Inspite of multiple follow ups which include 6-8 calls with multiple executives and managers and many mail exchanges and ticket creation, i have not yet received any confirmation on the refund. I am throughly disappointed with the customer service rendered by lenskart. I feel harassed that i have to follow-up so many times to get back my own money. They have stopped replying to the ticket itself. I even tried contacting mr aditya singh who is at a senior position, he is also not responding to me. The product i paid for wasn't even shipped to me as i cancelled at the same time when i placed the order. I placed an order for another product and had to pay for it separately, this product was shipped to me, the other one was not.
I want full refund in my bank account for which i have already shared the details with the lenskart team.

I placed an order on 30 sept 2 017 with ref [protected] at their showroom in green park. Was given 'estimated delivery by 13th oct 2017...' there has not been any message regarding the order. They wanted my feedback regarding my experience through an online message on 15 oct 2017. I gave my feedback on the same day.
Though they charged the entire amount of my order, the same has not yet been delivered! There is no email, no sms regarding my order.
Can my order be delivered at my address given at the showroom (63, gulmohar enclave, new delhi 110049)?

I had ordered progressive lens with vc frame at lenskart guwahati on 25 sept'17, i received the product via courier on 4 oct'17, but i didnt find it comfortable due to near vision being very small area. I found difficulty reading near vision as well as computer.
I reordered thru lenskart, guwahati on 8 oct but till today i have not received the item. After contacting them through phone, they said today i. E., 17 oct'17 that my reorder have been approved and it will take another 7-8 days. It really disgusting.
I recommend people not to order through lenskart bcoz they are slow in delivery as well as fitting is not proper for people who needs power lens.