Lenskart Complaints & Reviews

Delivery date of my eyeglasses is[protected] but till today[protected] my eyeglasses is not delivery and customer care representative tell me that due to some problems my eyeglasses is not possible to deliver in further 2-3 days. So i request u to solve my problem and also provide me atleast 50% discount in my invoice price

My order id is 4891442

With regards
Amit mishra
Mob.[protected]...

I visited you Lenskart center at Borivali west for eye testing and purchasing a pair of reading glasses.

1. I told them that i want to have an eye test and had tested the eye earlier with an doctor

2. The guy at the center got in argument with me, and started enlightening me about that how doctor is great and they are less knowledgeable than doctor.

3. the girl at the testing equipment was very rude and which hurt me the most was that she was as if forcing me to tell that the letters were clear with the glasses while i was taking some time to figure it out, and she had her voice level high as she spoke .

This was very disappointing and a very sad evening after returning from workplace.

I purchased a spec with glasses from lenskart for my 8 year old kid, whitefield, bangalore on nov 12 with order number [protected] & delivered on 21st nov. Within 1 week the frame cracked and broke apart, i am thankful to god that it did not hurt his eyes. When taken to the store, the person at the store refused to honor the warranty though it was not a physical damage as there were no scratch mark nor any tear marks or any marks of abuse.
The frame are of bad quality and after sales service is also bad. Kindly help me.

Hi team, i would like to share my very bad customer service with lenskart online service. I had ordered spex online using my credit card. However, the product was not as good and the frame was also so big to my face. When i tried with 3d effect, it was perfect but the actual frame was quite big. Hence, i got to return it within 1 day. This happened apx. Beginning of this month, i. E., 1st week of nov. And till now i wrote so many complaints...

Hi this is dhanunjaya from vizag recently i given my spects to service in lenskart showroom vizag nad branch before i am given my spects ther is no scrach in my spects yesterday i go for taking spects in my spects ther is big scrach they simply saying that ther is scrach i am not a new to lenskart i am start using spects with lenskart so look on this issue i am uploading my complaint number photo

I had worked for 18 months and given proper resignation. After taking follow up they had sent me a sheet of fnf calculation and that had recovery amount. Then i had given all document to clear that recovery amount and now 6 months is passed from my last day in company. Then too they are not clear about final amount. Worst company. I have called hr pallavi many times but she dont pick up call so i had stopped calling her now. Finance department had cleared dues and written in mail that company is liable to pay me extra 3459/- but hr had mention the same amount as recovery.

Order #[protected]
Item details :
1. Golden black brown full rim aviator medium (Size-58) vincent chase top guns vc 5158-c43 sunglasses
2. Superman sm-091 brown gradient c3 wayfarer sunglasses. Amount : rs 2808
Order #[protected]
Item details :
3. Gunmetal blue orange rimless rectangle medium (Size-52) vincent chase lumineers vc e10215-c24 eyeglasses
Amount : rs 6160 delivered 16th oct, 2017 12:58 pm
I have purchased the above items from lenskart outlet at chiner park, kolkata, newtown, from the beginning i feel pain after using the 1 & 3 stated above. I have keep this problem along with frame problem to the said outlet, they adjusted the frame and tell me to use some day as it take some time to adjust as new spectacles required and they also told me if it not adjusted they will change those at any time, i agreed, but same problem persist heavily with my eye so i told them to rectify. They first of all suggested me to go for another eye prescription from outside the lenskart.
So i do the same and check my eye at disha eye hospital. Next day when i appear the outlet they took my eyeglasses and sunglasses and advice me to choice a new frame for new eyeglasses to be replace. After 2days they call me and said they will not able to replace the eyeglasses and sunglasses. I want to ask you what is my faults??? I am uploading my two prescriptions, one from lenskart and one from disha eye hospital.
Manabendra sen
Mob [protected]

I purchased eye glasses in lenskart store on[protected] and order id given is [protected] amount rs 500/- also paid and requested from[protected] onwards to deliver before[protected]. Once they reply they will deliver on[protected] and after some time no they don't have knowledge about their product when it is going to be dispatched and astonishingly now the status showing order on hold and lenskart persons not interacted with me and i did not get any message about amount refund. Please help me in this regard.

I had ordered 2 eye glasses from lenskart store at calicut, kerala (Order num 4780664) on 8th nov 2017. While ordering, i insisted that i need orange frame for the product 'half rim wayfarer medium (Size-50) vincent chase crayons vc e10298-c1 eyeglasses' and they promised to deliver the same within 8 days. I received the product today only (24th nov), ie on 16th day and the colour is red-black. When i pointed out the mistake, they admitted that it was the fault from the staff while placing the order and they can replace the item, but it may take another 18-20 days!
We are having so many shops in the town where we get the glasses on the next day itself. Still we choose lenskart to get better service. How can someone wait for a some 35-38 days to buy a spectacle? I need to get the glass replaced as early as possible and i please make arrangements to collect the delivered item back only while providing the new one.

I made a purchase of two spectacles on 16th november 2017 from lenskart (New citylight, surat - store) for rs. 2, 800/-. (Ref. Tel:[protected]). I made the payment instantly via credit card. I told them that i need my delivery asap. They told it will take approx 7 days as it is made by robotics machinery, so it was promised to be delivered before 25th november, 2017. But today on 24th november 2017, i am getting an sms from lenskart aa follows “lenskart.com is moving to new world-class manufacturing unit, due to transition your order is delayed. We will add rs 700 store credit to your lenskart account post-delivery of the order, as a token for missing our commitment”

Due to this i had to make another purchase from different store (Rs. 3500) as i had to attend family function today.

I am very much disappointed as when they took order 7 days back, dint they knew that they are shifting their manufacturing facility so it might take more days for deliver.

I think it was intentional and to fool customer.

I am facing eye problem and difficult see the object and severe pain while putting the glasses. And this causing headache. Really aim not satisfied with the product which i received, and its not worthy. And frame is not comfort to wear, so please get return your product and refund my amount at the earliest. I don't want to wear this glassed long time due to this reason.

I am facing eye problem and difficult see the object and severe pain while putting the glasses. And this causing headache. Really aim not satisfied with the product which i received, and its not worthy. And frame is not comfort to wear, so please get return your product and refund my amount at the earliest. I don't want to wear this glassed long time due to this reason.

This is bring into your kind notice that i order two piece of eye glass with frame from your company store at mansarovar jaipur and when i was asking regarding the delivery the executive said that to me with in 7 days your order will be delivered. I already advise i want the glass at 23rd of november 2017 instead i gave the order on 16th nov, 2017 but till 23rd nov 2017 my order was not received to me payment was already done in advance and now i don't purchase any thing from lenskart it is the worst experience with lenskart.

Dear lenskart team.
Today i have received eye glasses gunmetal half rim ractangle medium.
Order id is [protected].
I would like to return this product due to whole i wear it its pain in head and not able view proper. And its not proper eye glasses as i request, so please take return the product,
So please return this product and refund my amount.

Thank you
Satish padal

I had ordered 2 sets of spectacles, one for my daughter and one for myself from company's outlet at vikas marg, delhi on 4th nov'17- order no [protected]. It was promised that it will be delivered within one week. The tracking on website also showed delivery date as 11th nov, till 11th nov.
But it wasn't delivered. Std answer on follow up was that it will be delivered within 24th to 48 hrs.
The company has policy of product...

My name is chandrakanth gandhe my concern is that my order is not yet delivered.

Order placed on:[protected] items: 2 order id: [protected]
Delivery expected by[protected]

Till date[protected] my order was not delivered. Even i visted store (Wakad) couple of time and called customer care.
When i went to store for first (5th nov) time they informed they will raise a ticket. On 8th nov i called customer...

Hi,
As per talked with mr. Karan (Senior supervisor) from grievance department about my issue, he dont want to understand the issue and making unnecessary arguments.
1) i had already choose the frame pid and size before week and company dont want to give positive reply even they said now frame is not available and glasses with 1.67 index not available.
2) by professional i am c. A. And my no. Is very high around 4 nos.
3)
Please try to understand and take necessary action.

I thought and very disappointed after recivend response from company like lensekart.

Dont delay for this matter i am very much suffer without spect since last 10 days.

Otherwise i will go to concern forum to lodge a complain.

My name is deepanshu kadam my concern is that my order in not yet delivered.
My product order id: [protected]. It is to be delivered by 7th of november 2017 and its 8 today and yet it not dispatched as i am able to track your order.
This was not expected from you guys and now i am regretting that i have placed order from your company lenskart. I need my money back i dont want my order to be placed i need my money back you getting me. Its a shame on you that you promised first take the money first and do not stand on your promise.

Order no: [protected]

2 specs were ordered. 1 was delivered. 1 was not. 1 is still not.

Order date: 15th march, 2017

I called up lenskart customer care many times during this time. They said to visit the lenskart store and collect it. When i show that mail to the store people, they say they are not authorised to sell anything without money! This happened twice! I went to 2 different stores - 1 in ascendas park square mall, 1st floor and the other in btm layout 2nd stage (Very close to swadisth aahar restaurant). Without any specs, my power is going to increase now automatically. I have sufficient power and i'm a patient of atypical migraine from adolescence (Without specs, i look at computer screens 8 hours a day - i'm an it professional). I also drive, so any accident due to impaired vision will be attributed to lenskart's negligence. I have paid rs. 2, 500, but no specs is delivered over the last 7 months to me!!!

Now, you decide: who is responsible for this???

Today i visited lenskart patia store in bbsr. I had a really bad experience. The behaviour of the store guys z very harsh. They dont care about customers. The person doing eye test has neither knowledge nor patience to treat a patient. He refused to do my eye test n told me to do check up from a doctor. I would never visit there and wont recommend my friends to visit.