Lenskart Complaints & Reviews

There was a flaw in the lens and since i was out of the country lenskart told me to not use the glasses until i got them checked at one of the lenskart stores, as it could damage my eyes. They said that i could get the set checked on returning to india

I returned to india and gave the glasses in to be examined on the 31st of july 2017. I was told that i would have to get a replacement. I was then asked to chose a new frame,...

I chose a frame from connaught place lenskart showroom in feb and the order no is [protected]. However, the frame got corroded in two months. Somehow i ignored but recently i got infection due to this.
After this i requested for return and the spectacle was picked up on 10th august 2017 and yet no frame has been delivered to my address. They delivered the frame to my default address though i placed the order (Order no. - [protected])...

In the last 10 days i have plaed 4 orders with lenskart and all of this due to incorrect info provided in their page and by the customer care representatives. First 2 orders were for contact lenses, after 2 days of placing the first order ([protected]), i reached the lenskart team to check if they got my pwoer details right and then they took 2 days to confirm that they dont have these lenses avaialble and shared a link from where i can order...

I got specs created with the power checked from lenskart, indore.
Problem in specs: when looking down with head straight i am not able to recognize the depth and fell of on road 2 times, had discussion with lenskart, indore and the specs have been provided to them for correction.
I tired the specs for more than a month as advised by lenskart, indore but still the problem persists....

We are regular customer of lenzkart and on 14.08.2017 we placed an order for 2 sets of frames with lens under order ref [protected]. At the time of booking we clearly informed your staff that we are leaving to usa on sunday
20.08.2017 and hence we want the items on saturday itself (19.08.2017).

On the receipt we found delivery mentioned as 22/08/2017 and on
Further clarification your staff informed that it is...

Respected sir,

I bought frame from the lenskart store after done eye test from their itself. After three months, i started getting headache and eye pain and consulted doctor, he told because of this lenses only u r getting this pain because this power is not suitable for your eyes soon you have to change it. But store is not ready to care about this. Store saying they cannot able to do anything, they raised support requst...

I purchased your product no. Rb[protected] from meerut authorised show room in highfy rate. Now my spacs arm is creating itching over ear and become rusty.. And is unable to put as usual. Need to replace immidiatly.. Otherwise i will post it on social media regarding service and quality. Today i also contacted your customer care but could not trace record.
B s tomar
[protected]...

I placed an order for my contact lenses at lens kart, sector 14 gurgaon branch today. I have lost one of the last pair of my contact lenses pair and needed the lenses as soon as possible. The lady at the store gave me false assurances that i would receive my lenses within 3-4 days even when she was well aware of my situation. I asked her if she was sure as i need a pair as soon as possible. I have my exams in one week and just now i received...

Recently went to buy from Lenskart store in Elgin, Kolkata on 9 Aug, 2017. As is highly advertised, they have plenty of free frames alongwith premium paid frames. I had initially chosen a frame costing Rs 2500.The store representative then ran the entire cost of the spectacle on his iPad and it came out to be 8890 INR. The wider field progressive lens cost 5500 INR. I requested him to go for the free frame and the narrow progressive lens....

I had ordered a spectacles with progressive lens and golden frame in the month of may 2017 costing about rs. 7000. I had bought it for my father who is having problem with his vision in right eye. Executives at the lenskart store in phase 3b2 mohali suggested us to buy progressive lens since it will help proper vision with near sightedness as well as far sightedness (Even though my father had no problem with far sightedness) still i bought...

I've bought spectacle from lenskart, however they have sent me spectacles of a larger size. When i asked for a right size, they don't have. Now they are asking for more money for choosing another replacement product. Need a resolution for loss of time and effort. Reference # [protected] and #[protected]. I've returned the spectacle of larger size, and chose a spectacle of my requirements. Though they say that the spectacle is free as per my...

I have been trying to purchase a few sunglasses from lenskart since this past week. First off, it prompted me to give me phone number and email id for this 200 rupees of 1000 coupon and at checkout it says that the code is invalid!

I have tried the process 3 times with different computers and the codes never work.

Also, i have found other people who have the same problem.

I will have a screenshot...

I went to lenskart shop in cannuaght place new delhi on 08.07.2017.On 22.07.2017 i went to their shop and gave my medical documents of eye checkup so that they can update my power and they told me that atleast one week will be consume in making your glasses i.E. On 28.07.2017. When i chase my order no. The customer care told me that your power is not updated. When i call the lenskart shop at cannaught place new delhi they told me due to some...

I ordered 2 spectacles from lenskart electronics city phase 1 store.

First of all i did not get my frames on time
After multiple followups when i received frame it was not as per our choice of lens. We ordered both with blue cut lenses but we got one without blue cut.

Then they said i will get the refund the difference amount. On 12-march i shared my account detail to lenskart on email as per the request...

Order no.[protected]-52

Hello lenskart,

I had bought a vincent chase frame + british optic lens from ur website (Pls refer below mail chain for order number and order date).

The thing is that i bought these things from your website is that trust and good review that i got from my friends.

Everything is fine but today i. E 23rd july 2017. When i just removed my specs normally without...

I purchased a spec with glasses from lenskart, uttarahalli, bangalore on april 4th with order number [protected]. Within 3 month the frame cracked and broke apart, when taken to the store, the person at the store refused to honor the warranty though it was not a physical damage as there were no scratch mark nor any tear marks or any marks of abuse.
The frame are of bad quality and after sales service is also bad. Kindly help me....

I ordered specs for my wife on 11 july. The website showed that i can opt for express delivery for extra 99. I chose the express delivery and uploaded the prescription for eye power from asg eye hospital. Next day i got the email that they can not provide the order on express delivery as they do not have one lens in store. They told me that they will ship the lens once they receive it and they will process the order soon.

Next...

It was on 4th april 2017 that iwent to your electronic city bangalore outlet and booked for a photochromatic progressive spectacles vide receipt no. 231 at a cost of rs.11000/. I was asked to come after three weeks. When i went there i found the spectacles non photochromatic. I did not collect and they asked me to come after another three weeks for photochromatic glasses. I had given my own frame which i brought from us. When i again went...

Order #[protected]

I was misled into buying an expensive unknown italian brand (John jacobs) with gullible one+one offers, committed of horrible 7 days delivery in the age of 24 hours, which again is further delayed in the guise of perfection... To add humility, none at lenskart has the courtesy to call and inform that the glasses are getting delayed. When i call, no one knows why it is delayed except for all groping in the...

Sir
I went to a store in lenskart for adjusting my spec (Making it a bit tight) but unfortunately the person there put a scratch on the glass of my specs and then he refused it that it wasnt his fault it was there before he repaired it. So the services lenskart provide is worse...

Very dissapointed because of the service i think action must be taken against it...