[Resolved] Lenskart — I wanna replace/repair my Eyeglasses

[Resolved] Lenskart — I wanna replace/repair my Eyeglasses

C C.R.Gayathri Jun 6, 2021

Hello Sir/Madam, A few months back I booked for home eye test. I purchased 2 eyeglasses recommended according to the eye site number. The temples broke so easily just by placing hand on the specs. I want replacement of my glasses. The order number for the same is [protected] I request Lenskart to resolve the issue (replacement/repair) immediately and assist me through further process. Thank you +2 photos Was this information helpful? No (0) Yes (0)
Aug 12, 2021 Complaint marked as Resolved Lenskart customer support has been notified about the posted complaint. Verified Support Jun 19, 2021 Lenskart Customer Care's response Hi Gayathri! We will definitely help you in this matter. We are currently reviewing your account information and be assured we will try our best to answer all your questions. Will be contacting you at the earliest. Thank you. Verified Support Jun 28, 2021 Lenskart Customer Care's response Hi Gayathri! As checked, your order has insurance in it, hence we'd like to inform you that currently claim can be registered with the Lenskart store only. Also, as per our last discussion, the nearest store information has been shared with you on your registered email ID. If there is something else you wish to discuss, we will be happy to answer all your questions. Thank you.
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