[Resolved] Lenskart — lens power issue | |||
Today on 1-1/2020, i visited lv prasad eye institute for regular eye check-up. There upon diagnosis, doctor said that left eye glass has incorrect power than what is there in the prescription. It has sph -1.00 and axis 160, but the glass has sph:+0.50 and axis 75. To my shock when doctor asked me to see only with my left see, i can't see anything. This is complete blunder my lenskart. Soon after i went to lenskart shop where i ordered my spectacles, they said we can't do anything now as it is almost an year. To my surprise i have following questions: 1) i have given prescription and paid amount for it, why you guys have done it wrong??? 2) i am not demanding anything extra, i am asking you to do the correct thing for which i paid an amount. 3) i can't catch any difference when i see with both eyes, i came to know the issue when i consulted doctor again. Because of the wrong doing from your end, my power has increased and you are saying we can't do anything now. It is like falling into trouble by paying money. Request you to act on it immediately. Was this information helpful? | |||
Feb 2, 2020 Complaint marked as Resolved Lenskart customer support has been notified about the posted complaint. Verified Support Jan 02, 2020 Lenskart Customer Care's response Dear Sreedhar, Please accept our deepest apology for this disappointment. We strive for efficiency and excellent service, and it looks like we have fallen short on this occasion. Rest assured that we will get this checked and will be contacting you shortly for better assistance.
| |||
 2 Comments | |||
Comments
Hello my name is mushahid I have complaint about the lens I was taken the lens last month but it's a one month validity but the lens before the month complete its was very bad and my eyes are its damage I getting the left eye is problem please take action for it it's was second time happening please see the pic and tell me
Reply
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
78%
Complaints
1643
Pending
238
Resolved
1208
View all 1643 Lenskart reviews & complaints
+91 99 9989 9998
Mayur Vihar Store, Shop # 35, Ground Floor, Pratap Nagar, New Delhi, Delhi, India - 110091
View all Lenskart contact information