Lenskart Complaints & Reviews

I bought 3 pair of lens and i have used two pair of lens without any complaint, but when i opened the 3rd pair of lens, the left lens was broken and when i talk to the customer care of lenskart, they said that they can do nothing for that . I have also bought and used lens earlier, there was no problem at all . Lenskart should replace my left lens because without left, right lens will also of no use . I hope that some actions would be taken by this complaint .

I have recently taken your eye check up services at home. Then a number is given by your executive. I was asking him continuously that number given by you is correct or not. He doesn't reply. After getting specs of that number, i get meibomitis infection in my eyes within three days o[censored]sage. Then i visit to doctor he told me that the number given by your executive is not right. Please take action in this regard.

It's been two month I am not getting my refund for your mistake, just getting the mail we will refund, sorry for inconvenience, and provide the bank details. Several times I had provided the bank details but still the sam. And whenever I call the customer care, the customer care people talk very arrogantly.
The people looking into this is ajeet and priyanka dhiman. Very unprofessional work from this lenskart team

Today on 1-1/2020, i visited lv prasad eye institute for regular eye check-up. There upon diagnosis, doctor said that left eye glass has incorrect power than what is there in the prescription. It has sph -1.00 and axis 160, but the glass has sph:+0.50 and axis 75. To my shock when doctor asked me to see only with my left see, i can't see anything. This is complete blunder my lenskart. Soon after i went to lenskart shop where i ordered my...

I ordered 2 sets of spects from lenskart no. 1, gds complex, green circle, new katpadi road, vellore, tn, & paid rs. 14000/-. It took 17 days to deliver the articles and to my surprise the spects are giving blur vision & need to adjust my focus by moving the spects here & there / front or back. The earlier spects which i am still using does not have the same issue. I request to replace the spects as i am not able to use it if i use i get lot of stress in my eyes.

When i visit a shop with doctor's prescription about my eye speaks my no is for short vison but i got a long distance vison speak which is not useful for me i go to shop about this problems but they never try to solved my problem i have a near no 0.75 but i got long vison 0.50 about same problem when i know i went lenskart shop in airoli sec 7 but they respond vary rudely and even not solve my problem

I have given my spectacles for the frame change in lenskart.com kengeri satellite town. Initially he said 1 day then it's already 8 days passed and everyday i go to store and the people there tell me different reasons everyday. Not even refunding my amount and returning my spectacles back. I seriously fed up with those people and i am seriously suffering from headache without using specs. I just lost my trust and should take this issue seriously. I don't want any others should suffer with same problems with lenskart so i am raising complaint towards them.

I had given my specs to change the glass/lens. It was told that i will get it in 3 to 4 days. Now 8 days passed i have not got my specs. They don't even bother to call and tell what is the status of the delivery. And when we try to contact the store first of all the have network issues they just keep saying hello hello and hello after that when you tell them the problem they will say we will get back to you in 2 mins and their 2 mins never come. This happened twice. They should understand people don't wear specs for show off they have some health issues that's why they spend so much money and buy the specs. Past 8 days i am having severe headache because of that. When we discuss this with the store people they say we can't do anything if you want to complain about us you can go ahead. Is this the response we get.

Order [protected]

Dear sir/madam,

On 10th december, when i was visiting your store in rajkot, i ordered two pairs of spectacles after speaking with your manager at your store in mumbai airport who assured me that they would be delivered to me at the international terminal on the morning of the 16th december. We received confirmation that the order was completed on 14th december but when i telephoned your store several times between 7am and 8am on 16th december, your staff member had been asleep and i woke him. He insisted that no order had been placed which was untrue but i had to return to the uk without my glasses. My relatives now tell me that you want to charge me courier fees for your mistake which is unnacceptable.

Yours faithfully,

Shailen popat
Shailen. [protected]@education. Ox.ac. Uk

My order no - [protected].
It is just a worst experience with lenskart that they just sell the product and doesn’t want to resolve the problem, if any customer is facing for around 3 months.
I have been escalating the same over phone and on email but in vain. They just reply a copy & paste mail, that’s it. They are just not willing to resolve my issue, but dragging.
Again, i am writing about my problem which is still pending to be resolved for 90 days.
The frame they have provided is not large as required for my face and due to the tight fitting, it is digging into my skull and leaving pressure marks both the sides of my head. These marks are getting deeper and darker day by day. I have share the photos as per their request on 28.11.2019 but they just don’t care.

Ordered a bifocal glass on 3rd dec 2019. Payment completed on the same day. They assured delivery on 15th dec. After 15th contacted to the support team. The person who attended the case, apologized and assured priority delivery on or before 20th dec. Even after 20th they didn't do anything on it. Again when i approached the support team, they repeated the usual apology. Then they cancelled the order and asked me to wait another 10-15 days for the refund. I felt it very bad. Their approach was very rude and careless. Hate lenskart

Hi,

[protected]

I visited lenskart store at mg road on 17th november along with my parents. To get eyes checked and get shades for them and spectacles for me.

1. First we chose our frames and waited for eye test. The representatives were unprofessional and were laughing with each other, i get it that there might be something very funny but there is nothing so funny that you compromise with your customers that too when parents are present.

2. After almost half hour of wait my mother was called for eye test. She went and waited at the door again. There was no management of first come first serve basis.

3.in the meantime, one representative came to me and said the frames you selected are not on the offer that your are expecting. I asked her i picked from the section where the offer is valid. She said the frames got jumbled.
I was amused, because i almost spent half hour to select the frame, just to end up choosing one more again?
If the frames are jumbled then isn't it there responsibility to keep frames at there right place. If they were doing there job properly then this wouldn't have happened.

4. I placed 2 orders.
One pair of spectacles and one pair of shades.
First they asked me if i want the receipt (Is this a question to be asked)?
I said yes i want. They then went and printed my receipt, i checked they printed the receipt fir same order twice.
I notified them. But at the same time power cut happened.
She said you will have to wait for some more time. I left the store when she convinced me that i will get receipts for both orders on mail.

5. I never got receipt for my second order. Even on dashboard i could see only one.
I reported this issue to lenskart customer servivce on 23rd nov. They said some problem with site is there and you will see it shortly.

6. Today i again contacted the customer help.
What i get from his is. Please go to store.
Why the hell would i go to store if the order is not ready.

My only concern here is give me refund.
I don't want my order.

Its been more than one month and all they are saying is sorry sorry sorry.

They are cheaters and liers.

Proper lens/spectacles not provided for more than 11days inspire of taking complete payment by lenskart. They had sent specs which blurred my vision. I cud not read anything with the specs they sent to me and inspite of complaints they hv not yet rectified the lapse. They had taken away the faulty spectacles on the 17/12/2019 with a promise of returning, without fail, proper spectacles next day (18/12/2019) but they sent the same lense/specs thru their rep dilshad. When i contacted them today (19/12/2019) i got a reply that they will replace the faulty lens with the right ones and it could take another 4 to 5 working days. It's not acceptable as i am facing tremendous inconvinienced due to their mistakes.

I have purchased sunglasses and power glasses from lenskart pune. I picked up sunglasses from the store. Power glasses was delivered at ujjain. When i received the glasses they were very loose. I vist the store and ask them to repair them but they told me to replace it. And from that day i didnt get the specs when i called store they talk very rudely. Mr. Sangram and mr. Subham are very rude in talking. Mr. Anil helped me but still i didnt received the specs

I had ordered a pair of sunglasses (John jacobs jj tints s 12636) on 10.11.2019 vide order no. [protected] for an amount of rs. 6, 000 which was paid by me through debit card at the lenskart store, hudson lane, new delhi. I was informed orally and the invoice also indicated that the estimated delivery date would be 17.11.2019.
It's been over one month however i still haven't received the ordered product despite the fact that i have visited the store on 4 occasions. The first time when i went to pick up the product, the frame of the sunglasses was of a different colour from what i had ordered. The second time when i went to pick up the sunglasses it was a defective frame and i was told they would replace the same and remedy the situation. However, to my utter dismay, even the third time when i went to pick up the product, they gave me the same defective frame and when i indicated that this is the same defective frame that i was offered the last time as well, i was informed that this is the last frame that they have of this model which they never informed over the phone or email or message. I had already brought all this to the notice of lenskart when i gave feedback on the lenskart website. However, i have received no response from them either.in view of the above it can safely be concluded that lenskart has engaged in unfair trade practices, there has been deficiency in services rendered by it. I seek refund of the entire amount along with damages of rs. 10, 000 for the harassment and mental agony suffered by me, failing which, i shall be constrained to initiate appropriate civil and/or criminal proceedings against the officials of lenskart.

I've given my spectacles for repair at lenskart store gtb nagar. Later i've been informed that my spectacles can't be repaired. And when i went to collect it, the screw part that attaches the lens frame to the side frame has been found broken. When i was inquiring regarding, if the warranty will be applicable to it or not, i didn't even get a proper response moreover the lady at the desk was rude and replied angrily. After buying spectacles worth thousands of rupees can't we get proper reply regarding our queries.

My order was for my daughter for 1 fresh pair of specs and another for change of lens in existing frame at your Amboli Shop ar Andheri West, Mumbai. Having received the message from lenskart, I picked up the fresh pair of specs a couple of days back and as already decided with the shop guys, I kept the existing frame with the shop for the change in lens, since the pair of fresh lens had supposedly arrived with the fresh specs as per the message received from lenskart and it was just a matter of fixing the fresh lens lens in the frame. The existing lens had scratches on it and it was difficult to see properly. Today, I went to the shop to collect the same from the shop. After waiting for 10-15 mins the store guy came out with the specs, checked it and handed me the frame with the lens in a box. Trusting the guys and since my daughter was not with me, I simply took the box and went home. Having reached home, my daughter tried the specs on and it occurred that the lens still had scratches on it and it was never changed with a fresh one. I am at a loss of works since I trusted your brand name completely. Feeling cheated and angry that i trusted you and didn't check the specs in the store itself. I hope you understand what has happened here. I have already paid for a product in advance and not received the product. This is called cheating. I demand an immediate explanation on this at the earliest from you.

Ticket# 6983429 - order# [protected] - need resolution for breakeage issue.

Order reference #[protected]]

Good evening arul,

Greetings from lenskart!

I am seena, i will be assisting you.

​i wish to thank you for contacting us, i understand that you want the 25% discount on a new purchase, we will surely help you with this, please share the selection details with us so that we can check place the order.

Please get back to us for any further assistance/clarification required.

You can also call us on this number "[protected]" from 9:00 am-8:00 pm.

Thanking you,
Seena bhattacharjee
Resolution officer

Around last week of october i booked an appointmnet from lenksrat for eye check and i found out my number had increased. The person gave me a suggestive number and i made new glasses from my regular opticians.
I got the new spectacles and wore it for but i had no clear vision from the newly made spectacles. I went to the opticians, the person told me it's because the number is high and it will be fine within a week or so. Even after...

Tausif Ahmed resolution officer social media Lenskart person talks rudely nd till now they are not returning my money back and they have asked about my passbook bank details nd I have shared it so many times with them they are making fools that we have initiated ur amount on 11th nov only if initiated than where is my money plz guys never use lenskart