[Resolved]  Lenskart — lenskart aqualens

Address: Bangalore, Karnataka, 560076

Hi,
I bought a pack of 6 from Aqualens-24 H Monthly Disposable- (quantity 2 packs) from Lenskart on 29 January 2018.
Every time I use the lenses, my eyes turn red and have gunk. The first pair I used was thrown by me within 15 days and that too I did not use it everyday.
Meanwhile I got my eyes checked and there was an increment in power of both the eyes. Current power-R 1.25; L 1.5 & earlier it was R 1 & L 1.25.
I took a break from the contact lenses after that and wore a new pair today- 8 March but the issue continues- my eyes are red again. This happens every time I wear them.
I make sure that I clean my lenses properly before and after usage. And today it was a new pair.Things become blurred after I remove the contact lenses. It is causing physical injury to my eyes.
PS: The lens solution has not expired. It is too from AQUALENS and would be expiring in 2019.

I have had used Aqualens last year also and had problem in using them -quality wise but my eyes never turned red except the last pair that caused the problem.

Regards,
Amanpreet
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Apr 24, 2018
Complaint marked as Resolved 
Lenskart customer support has been notified about the posted complaint.
Verified Support
Mar 09, 2018
Lenskart Customer Care's response
Dear Amanpreet, we sincerely regret the inconvenience caused. We request you to kindly share your order details/contact number so that we may assist you in a better way.
Verified Support
Mar 10, 2018
Lenskart Customer Care's response
Dear Amanpreet, we sincerely regret the inconvenience caused. We request you to kindly share your order details/contact number so that we may assist you in a better way.
Verified Support
Mar 11, 2018
Lenskart Customer Care's response
Dear Amanpreet, due to an absence of any response from your end, we are closing this concern for now. You may share your details at [protected]@lenskart.in and we will proceed further. We value your association with us.
 
2 Comments

Comments

I appreciate quick delivery. Bought AquaLens 24H 6 lens box n solution. Im a regular user of basic lens of Bausch n lomb but I never faced any problem. I purchased your expensive lens it took me 45 min to wear n keep it stable in my eyes due to this I was late for my office. I HAVE NOT PAID TO GET THIS EXTENSIVE WASTE THIS BLOODY PRODUCT MADE MY EYE BURNING. I PUT OFF THIS LENS I WENT OFFICE PUTTING ON MY SPECS. U SHUD HAVE DONE SOME R&D B4 LAUNCHING THIS ###.!!! Why would i pay u to get my eyes paining n wearing specs though i purchased lens...take your ###TY product back n send me bausch n lomb eye connect 2 box of 6lens. Bcoz this aqua lens is twice expensive than basic B&L lens..just hate this PRODUCT

lenskart aqualens - Comment #3366149 - Image #0
I bought aqualenc 24hours contact lenses of 6 lenses from lense cart mamangalam few days ago. When I used that the one lense is too big and very much irritated. That make my eyes red. When I remove i felt too much pain on the particular eye. Other one is ok. Can you do something with it?.. you can't find anything with a photograph of lense that's y i didn't upload that now. But it's really causes pain and infection when I wear it.

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