Lenskart Complaints & Reviews

Address: Pune, Maharashtra, 411038

Website: www.lenskart.com

I purchased spectacles from lenskart one month ago. It got broke so i went to the lenskart store to check if it is replaceable, they asked me submit specs and told me that they will revert back by mail as soon as possible. It's about 1.5 weeks i haven't got any email and i call them everyday they just simply that we'll connect back to you in 10 to 15 minutes....

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Address: Hyderabad, Andhra Pradesh, 500059

Website: Lenskart.com

I had purchased two lenskart products on 9th december 2017. I had agreed to return my old set of glasses for which i was given a coupon code with 50% off on my next purchase worth rs 2798 or above and valid for 90 days from the day i received the mail (22nd jan 2018).

I tried to purchase two more products on 4th march 2018 worth rs 3471 and tried entering the coupon code. It was rejected and the offer didn't apply. I called...

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Address: 411041

Website: lenskart.com

Hi,

I order 2 specs in jan paying around 6500 rs.

I started using specs almost 1 month after that and realized those are not suiting. So just to confirm, i went to one of local store to check lens power and came to know that power of glasses are far far away from prescription submitted. I called lenskart to re-confirm order prescription and came to know prescription was correct. But big blunder of not giving...

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Address: 201001

Website: www.lenskart.com

I ordered a pair of eyeglasses from lesnkart on 4/4/17. I payed them amount inr 4775 through card. They assured me 1 year warranty on my frame body of the eyeglass. Now i am facing an issue due to manufacturing fault of the product. I lodged the complaint at lenskart store and asked for some assistance from their end. At first they assured mt to provide all the benefit and gave me false commitment and assurance,. They even asked to submit my product to the lenskart store and i did the same as per their conversation. I am holding down the receiving of my order done by the lenskart store.
Now, lenskart is not even replacing my product, neither giving me my previous order nor providing any compensation to me.. Whenever i try to bring the topic of my product, they try to fool me around with some uncompromising deals. I am really tensed and feel cheated with the lenskart. They are not at all ready to provide any details and information for my product. Can u please help me out from dis.
Really exhausted both mentally and financially.
Cheating the customers without even trying to help them.

Apr 30, 2018

Complaint marked as Resolved

Lenskart customer support has been notified about the posted complaint.

Verified Support

Mar 01, 2018

Lenskart Customer Care's response Hi Vinay! Sincere apologies for the inconvenience caused. Please share your order details with us for better assistance.

Mar 01, 2018

Updated by 29Vinay Order no - [protected]

Mar 11, 2018

Updated by 29Vinay The online service of the Lenskart is appreciable as they have really tried their best in providing the solution which can be accepted the customer, but the kind of service your store employees provide seemslike they have no relation with the customer and treats customer ruthlessly and ignorantly.
Yesterday i.e. 10/03/18, I visited your store regarding issue of my powers which i was facing due to wrong prescription which was given to me by the Lenskart Store (Ambedkar Nagar Ghaziabad). I went there and asked the reason for wrong prescription and they just asked me to ignore the issue and asked me not to question regarding the power issues i was facing, The technician (Neeraj) along with the store manager ( Akram ) didn't provided me any proper explanation and was ready to misbehave with the me. I even warned him about his arrogant and stubborn behavior and requested him to be polite enough and solve my issue along with providing proper explanation for the power mismatch.
later to this discussion, The allegation which were made by the store manager were not at all acceptable and is not easy for the customer to accept in any way. He blamed the customer for cheating and was ready to fight at that particular moment itself.i know, how i have saved myself from the argument and how i have tried to maintain the peace and decorum of the place. he even threatened me and asked me not to ask anything further otherwise i will be facing serious issues.
Now, i feel threatened and is seriously looking for the police case now, I am going to lodge a FIR against this Store and lenskart and will try to take this matter further into legal matters.
Now, I am waiting for the lenskart for any revert otherwise i will go with my own plans and will try to handle every step legally.
How the hell, this lenskart can threaten any customer and provide this kind of bad and pathetic service for such investment.
Seriously looking for revert as soon as possible.
Contact as ASAP.

Verified Support

Mar 23, 2018

Lenskart Customer Care's response Hi Vinay! As per the recent updates, your concern has been resolved. Hope you are satisfied with the resolution.

Mar 24, 2018

Updated by 29Vinay Thanks for the steps Lenskart took in order to solve the issue. Feels really contented and satisfied with the service Lenskart has provided. Great experience. Especial and sincere Thanks to Jerin and his team for solving my issue and providing me the top most service.
Thanks a lott...

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Address: 560048

Website: logistic issue

I am old customer of lenskart and recently moved to banglore but quite get shocked with lenskart service and logistic management.
I ordered 2 product (Spectacles and sun-glass with power) 1st time i received the product after 15 days which is already too delayed and when i was checking the product then i come to know that nothing has been done in that sunglass then the salesman requested me and again after 15 days the product was ready but not received and finally i cancelled who is going to take the product after 30 days.

Worst service nowadays and will neither buy any product and ask other also to do the same.
Titan vision eye is far more better than lenskart.

Registered number [protected]

Apr 9, 2018

Complaint marked as Resolved

Lenskart customer support has been notified about the posted complaint.

Verified Support

Feb 27, 2018

Lenskart Customer Care's response Dear Ravi, we are really sorry for the inconvenience caused to you, please allow us some time to get the details checked and we will call you to assist.

Verified Support

Mar 08, 2018

Lenskart Customer Care's response Dear Ravi, as discussed, the refund has been processed ad the concern has been resolved now. Please feel free to write us back in case any further assistance required.

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Address: Kota, Rajasthan, 324001

Website: lenskart.com

I have bought a frame vc 10504 on 28 jan 2018. And i was not comfortable with the frame and it's color. So i generated a refund. And after some days it was taken by the lenskart. But after many i did not get refund. I contacted lenskart customer care number and ask for my refund but i was told that i will be transferred in 2-3 days. But then also i didn't get my money back. And they are showing that refund is completed. I have contacted my bank also which show that they not get any refund request in my account. I have bought my frame for rs 709.00. And i have returned it on 15 feb 18. Order no. Is [protected].

+3 photos

Mar 30, 2018

Complaint marked as Resolved

Lenskart customer support has been notified about the posted complaint.

Verified Support

Feb 26, 2018

Lenskart Customer Care's response Dear Customer, we apologize for the inconvenience caused. We tried calling you, however, couldn't connect. We would like to inform you that we have processed the refund of your order from our today and within 7-10 working days the same will reflect in your bank account.

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I had placed a order on 11th february, 2018 at the noida store (Shop no. G6 & g6a, ground floor jo p plaza, sector 18) which was supposed to reach my home address by 19th february.
I haven't received yet and the staffs at the store are so irresponsible that they don't call back even after i have notified them about the issue. They act smart by making a proxy to my call.
It's my request that you please take immediate action.

Order details:
Order & order date - [protected], 11feb 2018
Payment method - offline cash

+1 photos

Mar 31, 2018

Complaint marked as Resolved

Lenskart customer support has been notified about the posted complaint.

Verified Support

Feb 22, 2018

Lenskart Customer Care's response Dear Customer, we apologize for for the inconvenience caused. We tried calling you, however, couldn't connect. We would like to inform you that your order is in processing stage and we are expediting the process of getting your order dispatched to you at the earliest.

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Pavan Gaju

from Warangal, Telangana

Feb 26, 2018

My order on is [protected]

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Website: Lenskart.com

So i am a regular customer at lenskart, i ordered my lenses but they were delivered in more than a week and their officer committed to me to give compensation on his own, when i now check my account the compensation is not there, they are now denying it.
To me it's not a great deal but they have definitely lost a valuable customer, committing something and not delivering it isn't what u expect from them.
They made me call their customer care for 3 days and then said all this. Its very disappointing

Apr 4, 2018

Complaint marked as Resolved

Lenskart customer support has been notified about the posted complaint.

Verified Support

Feb 20, 2018

Lenskart Customer Care's response Dear Saloni, we apologize for the inconvenience caused. Kindly share your order number/contact number with us so that we can assist you better.

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Ankit Mathurr

from Ahmedabad, Gujarat

Feb 26, 2018

I have a lens kart spectacles. I went the store at Kamla Nagar delhi, but they refused to take my order. They are saying only i[censored] buy new spectacles then only we will take ur order. Fitting of a new glassses is not possible. I wonder about such an unprofessional behaviour of the shop holder.

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Address: Karimnagar, Andhra Pradesh, 505001

Hello i ordered eye glasses at lenskart its all about 3 days from day of booking 16th february but they are saying some problem in server so they couldn't give payment print out recipt and still there is no order confirmation from lenskart by a mail or message. Ordered through mail id p. [protected]@gmail.com, mobile no.[protected]. And payed by debit card amount rs.6608/- at your lenskart store located at mahalakshmi lenskart, karimnagar, telangana 505001.

Mail the invoice either the order is accepted or not and i paid towards 2 frames of john jacobs (Blue cut fully loaded lenses)

Mar 25, 2018

Complaint marked as Resolved

Lenskart customer support has been notified about the posted complaint.

Verified Support

Feb 20, 2018

Lenskart Customer Care's response Dear Mr. Murali!! We are really very sorry for the inconvenience caused to you. We never want you to had an experience with us. We request you to allow us some time to us so that we can check the concern and connect with you for better assistance.

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Bsaikrishna

from Delhi, Delhi

Feb 20, 2018

I have ordered 2 eyeglasses in Lenskart on 2nd feb of 2018 and as i was seeing order details it was showing that the expected date of these glasses is on 9th feb 2018 and it didnot come. So, kindly please send the order as fast as possible.

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Address: Chennai, Tamil Nadu, 600019

Website: www.lenskart.com

On july 6th, 2017, i had ordered john jacobs, model no. Jj4424, john jacob shibuya crossing jj 4424 gun metal blue c3 eye glasses, product id 103302, order no.#[protected] half frame power glasses for my son. Last week, when he was wearing the glass, middle part of the rim got broken suddenly. I don't understand that how such a costly product can perform so poorly within 6 months.
I took this product to place from where i had purchased and they told that this cannot be repaired as it not part of warranty.
The product cost is inr 4500 and i don't understand that how come such a costly product may have poor quality of materials and service refused.
This is annoying because for last 10 days; he is not able to use it and shop sales person has told me that we are helpless unless you pay money for the new frame. My trust with lenskart has gone down as they sale inferior products which are not worthy. I totally fed up with services of lenskart.com shop. Don't buy lenskart products

+4 photos

Mar 22, 2018

Complaint marked as Resolved

Lenskart customer support has been notified about the posted complaint.

Verified Support

Feb 19, 2018

Lenskart Customer Care's response Dear Senthil, we regret the inconvenience caused to you, please allow us some time to validate the images and we will call you to assist with the best possible resolution.

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Address: Lucknow, Uttar Pradesh, 226010

I bought this sunglass order no [protected] in dec. I found it broken inside my car 3-4 days back . I had kept it in my car one day before undamaged. I am unable to understand how it broke bcoz nobody enters my car except me. Is the material defective or some fitting problem. I am using specs since last 30 yrs but not seen this problem earlier. Can you people help me in anyway?

Dr jagdeep verma
Mob no [protected]br...

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Address: 560100

I have purchased spectacles recently from lens kart. They have delivered a defective piece for which i have returned them for repair on monday i:e 11-02-18. Date of delivery is by 14-02-18.
I called to stores on 14-02-18 for receiving them but they said it was delayed out of delivery issues.
Today i:e 15-02-18 i called them to receive them for which they asked me come with repair ready form. I went to stores and given them form and they started searching for 20 minutes and took those pair outside and started repairing in front of me. After few minutes they called me and started saying that will take time and asking me to come on next monday to submit. I denied to that and asked me to send that by courier, for which they are denying. I can clearly sense that problem is clearly their negligence.

Apr 2, 2018

Complaint marked as Resolved

Lenskart customer support has been notified about the posted complaint.

Verified Support

Feb 16, 2018

Lenskart Customer Care's response Dear Customer, we apologize for the inconvenience caused. Kindly share your order number/contact number with us so that we can assist you better.

Verified Support

Feb 17, 2018

Lenskart Customer Care's response Dear Customer, Kindly share your order number/contact number with us so that we can assist you better.

Verified Support

Feb 18, 2018

Lenskart Customer Care's response Dear Customer, Since we did not receive any revert from you on order number/contact number, therefore, we are closing this concern from our end for a time being and it will be automatically reopened if you will revert with required information.

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Address: Darjeeling, West Bengal, 734001

I visited the store today. The people had no interest in suggesting eye glasses or picking out some even though the store was empty. And when i picked a few and asked for their advice, they ended up suggesting a kids frame to me (Being a 30year old).
On saying that how can i wear a kids frame they went and got one for me themselves which again was a kids frame.
This is their knowledge of products.

Also online their is an option for 700 economy glass but they say minimum price for glasses is 1500 plus taxes.

Mar 20, 2018

Complaint marked as Resolved

Lenskart customer support has been notified about the posted complaint.

Verified Support

Feb 14, 2018

Lenskart Customer Care's response Dear Mr Agarwala, we sincerely regret the inconvenience caused to you. We request you to kindly share your contact details so that we may connect with you in regards to your concern.

Verified Support

Feb 15, 2018

Lenskart Customer Care's response Dear Mr Agarwala, we would like to assist you with your concern. We request you to kindly share your contact details to [protected]@lenskart.in so that we may connect with you in regards to your concern.

Verified Support

Feb 16, 2018

Lenskart Customer Care's response Dear Mr Agarwala, due to an absence of any response from your end, we are closing the ticket raised for your concern. We request you to kindly share your contact details to [protected]@lenskart.in and we will connect with you in regards to your concern.

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Address: Khordha, Odisha

I had ordered from 20 th january, but till 13 february, i havenot got my bill, how would i replace? I have complaint 3 times to their central costemer care, i even have returned my product at the store after just 7 days from i received my product, but yet no response, my order no. [protected], my eye power is -5.5 but yet u people are torturing me, i did mistake by choosing lenskart.

Mar 23, 2018

Complaint marked as Resolved

Lenskart customer support has been notified about the posted complaint.

Verified Support

Feb 14, 2018

Lenskart Customer Care's response Dear Sweta, we regret the inconvenience caused to you, please allow us some time to get the complete details checked and we will call you to assist.

Verified Support

Feb 20, 2018

Lenskart Customer Care's response Dear Sweta, as discussed, your order has been delivered to our store and you may collect it from there. We are closing this ticket as of now and it will be re-opened once you will revert us back.

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Address: 560078

Website: www.lenskart.com

I had such a terrible experience visiting your shop in jp nagar bangalore!

I want you guys to take action against that person who wasted my 2 hours!

1. Visited ur shop on 3rd feb 2018 at 6 o clock.
2. Spent 1.30 hours selecting frame and a free google
3. Ur representative asked me to take power reading test.
4. The guy who was taking test was completely mad at some thing the moment i entered that testing room.
5. He had no manners on how to behave with customer
6. I had to reply back to him with a bit loude voice to make him shut his mouth.
7. Done!!! All time spent wasted.
8. He started acting as if he is testing my eyes and then said i am sorry go take manual test.
9. He was very polite while talking but his intention was very clear, he took it on his ego and sent me back
10. This is ridiculous.
11. I want u guys to take action on this egoistic # sitting in ur j p nagar bangalore shop.

Now i have spent 15 minutes writting this mail... Lets see what action you guys are going to take.

Mar 22, 2018

Complaint marked as Resolved

Lenskart customer support has been notified about the posted complaint.

Verified Support

Feb 13, 2018

Lenskart Customer Care's response Hello! Our sincere apologies for the bad experience. Please share your contact details with us so that we can connect with you and assist you better.

Verified Support

Feb 14, 2018

Lenskart Customer Care's response Hello! Please share your contact details with us so that we can connect with you and assist you better.

Verified Support

Feb 15, 2018

Lenskart Customer Care's response Dear Customer, in the absence of required details, we're unfortunately closing this tickets. Please share your order number/contact number so that we can help you better.

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Address: 4127

I ordered some glasses and prescription sunglasses at a lenskart store in bangalore on 23/01/18 - order no. [protected]
I paid for international shipping for the order and received it in australia only on 02/02/18
The optometrist/sales guy who did my eye test got my prescription wrong, and even when i said i wasn’t happy with the prescription in store he told me that it was correct. When i received and tried on both the pairs of glasses they were very distorted and hurt my eyes and my head. I then went to an optometrist here in australia and the prescription they gave me was completely different.
So now the glasses i paid so much for in your lenskart store are completely useless.
Can you please fix the glasses or do a refund?
I will email you the correct prescription upon your response.
If you can’t do a return or correction, i will have to contact american express and have them talk to you guys.

Mar 15, 2018

Complaint marked as Resolved

Lenskart customer support has been notified about the posted complaint.

Verified Support

Feb 12, 2018

Lenskart Customer Care's response Hi Madhavi! We apologize for the inconvenience. Please be assured that we are here to assist. Kindly allow us some time so we can look into this and connect with you accordingly.

Verified Support

Mar 17, 2018

Lenskart Customer Care's response Hi Madhavi! We are glad to know that you are happy with the replacement that has been delivered to you from our end.

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Address: Krishna, Andhra Pradesh, 520001

Website: www.lenskart.com

My order number:[protected], i have purchased it online on december 5th 2017 for my mother, and received in good condition after 2months o[censored]se it's washers are loosen because it's a rimless lenses so i went to lenskart store in vijayawada on 8th feb 2018, and submitted it for repair the executive in store checked the condition of lenses before he is going to accept for repair, next day evening he called me said the left temple rim is broken, he sent mail to lenskart that he received a damaged product for repair. Now the frame is broken by lab technicians and the replacement is also put on hold. Still now i haven't received any call from concerned department or supervisor. They are playing games with me. I'm dam sure it is in perfect condition at the time of submittion. If the rim is already broken how the loosen washers hold the lens and frame together?. They are not trusting the words of their customers they are trusting the words of their lier store people. I have all data recorded with me (Voice calls, chats, mails) my lenses are still in vijayawada lenskart store. This is the address of that store. Vijayawada
#40-1-50, chandramoulipuram, opp: m&m, m. G. Road, vijayawada
Vijayawada, 520010
Phone:[protected] /[protected]

+7 photos

Apr 1, 2018

Complaint marked as Resolved

Lenskart customer support has been notified about the posted complaint.

Verified Support

Feb 11, 2018

Lenskart Customer Care's response Dear Krishnaprasad, we regret the inconvenience caused to you, please allow us some time to speak with store and also to validate the images shared by you and then we will call you to assist with the best possible resolution.

Feb 11, 2018

Updated by Krishnaprasad Pativada I don't need any gift card I need my lenses back in perfect condition like at the time of my submission. I need resolution within 24hours whether you follow the store team or what ever you do is upto you, I need my lenses back. Breaking lenses is your good will?. Tomorrow I'm going to approach consumer forum according to section 12 to file case on you. For cheating. You people just listening to the words of store people but you are listening to my words. They are saying lens is not broken at of submittion it was broken at lab they said I have the call record data too. But they replied to you that it was already broken at time of submittion they are playing two type of words on two sides.

Verified Support

Feb 28, 2018

Lenskart Customer Care's response Hi! As per the recent updates, the SC refund against your order has been processed form our end. You can use the credits for your future purchases with us.

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Address: New Delhi, Delhi, 110007

Website: www.lenskart.com

On november 18, 2017, i had order a "black full rim small (Size -49) vincent chase teenrangers vc e10352-c3 eyeglasses" product id - 18374"
One week ago (From the date of complain), when i was wearing sun glass, left side arm of it remained in my fingers and rest of product saved from falling down and i stood astonish that how such a costly product can perform poorly.
I took this product to place from where i had purchased and they told that this cannot be repaired as it not part of warranty.
The product cost is inr 2128 and i don't understand that how come such a costly product may have poor quality of materials and service refused.
This is annoying because for last 10 days; i am not able to use it and shop sales person has told to me that we are helpless unless you pay money for the new frame.
Inr 2128 matters to me and matters to everyone. My trust with lenskart has gone down as they sale inferior products which are not worth.

+2 photos

Mar 28, 2018

Complaint marked as Resolved

Lenskart customer support has been notified about the posted complaint.

Verified Support

Feb 13, 2018

Lenskart Customer Care's response We tried calling you, however, were unable to connect with you. We request you to share some clear images of the product so that we can get it checked with the concerned department and assist you with the best possible resolution.

Verified Support

Feb 13, 2018

Lenskart Customer Care's response Dear Narendra!! We tried calling you on your registered number with us multiple times, however, unable to do so. We are sorry to inform you that in absence of any response from your end, we are not able pursue this further. Please connect us for any assistance required.

Verified Support

Feb 22, 2018

Lenskart Customer Care's response Dear Narendra!!As per our telephonic conversation, we have credited the amount of Rs.2128 in your Lenskart wallet for the returned product under manufacturing warranty. We request you to visit any nearest Lenskart store to choose the product id and get the replacement order placed or you can also share the Product id with us for any assistance required.

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Address: Pune, Maharashtra

I am registering this complain against lenskart service. Recently my lenses number is changed so i went to lenskart store to get it changed. Sales person told me that it will take 7 days to get this done. I agreed to it and done payment. Now it’s over 15 days and still i am waiting for my spec to come. Every time i go to lenskart store kalyani nagar pune they give me excuses and the staff there is not supportive. Always their internet fails and they unable to track progress. Lenskart is not doing justice to its brand name. I will never purchase any product from lenskart again or recommend anyone to lenskart.

Mar 17, 2018

Complaint marked as Resolved

Lenskart customer support has been notified about the posted complaint.

Verified Support

Feb 08, 2018

Lenskart Customer Care's response Hi Sachin! We apologize for the delay. Please be assured that we are here to assist and will connect with you at the earliest.

Verified Support

Feb 13, 2018

Lenskart Customer Care's response Hi Sachin, as discussed we are glad that you have received your glasses and you are satisfied with those. We have taken a strong feedback regarding the delays caused in your order and we will work on it in the future as well. Please feel free to contact us for any further assistance required.

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Address: Bangalore, Karnataka

Website: www.lenskart.com

Hi,

I have purchased the eyeglass from lenskart on 25th of december 2017. While placing the ordered i have applied the 50% cashback voucher code for which i have taken the screenshot which i have forwarded them through mail. But due to some ambiguity it was not reflected to there server, so for that i got a call from the resolution officer mr. Suraj verma. He clearly said that if i will go for the replacement for the same product i will be getting the voucher. So i agreed and have done the replacement.

When the replaced product was shipped that time also i got the call for the confirmation that time they said that i will be receiving the voucher by the end of january 2018. Now whenever i will call them regarding the voucher they used to reply that it will take more 24 to 48 hrs. From past 7 days i am getting the same reply.

I have also recorded the call once which in that she said that i will be getting a call from there side form the senior supervisor mrs. Asra.

I am also attaching the screenshot of the mail and the recorded call.

+2 photos

Jun 15, 2019

Complaint marked as Resolved

I got the call from the senior executive and they have provided the voucher.

Lenskart customer support has been notified about the posted complaint.

Verified Support

Feb 07, 2018

Lenskart Customer Care's response As discussed, we're glad that you've received the voucher code. We are, for now, closing the ticket raised for your concern and in case you need any further assistance then you may revert to the email and your ticket will be re-opened automatically.

Lenskart Complaints & Reviews

File a complaint to Lenskart

Lenskart reviews & complaints page 68

broken specs

coupon code not working

wrong prescription for glasses

product replacement issue/ providing no assistance

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lenskart logistic management

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I am complaining about the refund I have generated but that has not been given to me.

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delivery delay and unprofessional staff at the store

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they delivered my product late, promised me a compensation on their own and then later denied it.

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hello i ordered eyeglasses at lenskart it's all about 3 days from day of booking but they are saying some problem in server

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eye glasses bought at lenskart.com

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breaking of sunglasses frame

delivery delay

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lenskart store siliguri

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I haven't got my bill yet even after a month

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egoistic staff very bad experience

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incorrect prescription

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my lenses was damaged by lenskart store

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broken frame has not been replaced free of cost

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servicing

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haven't received the cash back voucher

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Lenskart Complaints & Reviews

File a complaint to Lenskart

Lenskart reviews & complaints page 68

broken specs

coupon code not working

wrong prescription for glasses

product replacement issue/ providing no assistance

Post your Comment

lenskart logistic management

Post your Comment

I am complaining about the refund I have generated but that has not been given to me.

Post your Comment

delivery delay and unprofessional staff at the store

Post your Comment

they delivered my product late, promised me a compensation on their own and then later denied it.

Post your Comment

hello i ordered eyeglasses at lenskart it's all about 3 days from day of booking but they are saying some problem in server

Post your Comment

eye glasses bought at lenskart.com

Post your Comment

breaking of sunglasses frame

delivery delay

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lenskart store siliguri

Post your Comment

I haven't got my bill yet even after a month

Post your Comment

egoistic staff very bad experience

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incorrect prescription

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my lenses was damaged by lenskart store

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broken frame has not been replaced free of cost

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servicing

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haven't received the cash back voucher

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