Lenskart Complaints & Reviews

I placed the above order for three frames on 30th dec 2017

Promptly i received a link to enter the power of the lenses which i did. I then received an e-mail asking for the powers, which i did again and uploaded all the prescriptions. I once again received a text asking for my power. Called up customer services on jan 2nd and was 'assured' by the agent that the powers have been received and my order is being processed and i...

I purchased two boxes of bausch and lomb purevision 2 hd contact lenses online, form lenskart and sadly all the lenses were of extremely poor quality which got me severe eye infection. I had red teary eyes every time i wore the lenses, initially i though it's because of some dry eye problem, but then i realised it's the poor quality lenses. I tried all the six pairs that i ordered thinking that may be this time it will be fine, but sadly...

Hi,
I had ordered spects at lenskart and it was returned them and they are saying they issued refund. But it was not yet credited. On contact my bank they said it was fake transaction details. Need help.
Details are
Hi anirudh! We have already shared the account number as well as the ifsc code. The refund of n[protected] was credited to:

Name - c k anirudh
Ifsc - kkbk0007816
Account...

Frame purchased in 2016 august 8th. A rubbery part from the temples started chipping off on its own. I complained verbally to the store staff around the month of july 2017 (Warranty still on). Sent them a photo and they asked me to wait as they had to send the report to the main office. After a few days i was told that nothing can be done about it, stating breakage not under warranty. This wasn’t breakage, this is chippping off. I have...

Hi team,
Would like to bring to your attention an unprofessional behaviour of the sales executive swapnil kasbe at viman nagar branch pune

I informed him i did not receive the bill on email but he kept on insisting i did, all he had to do was give me a print out however he was not ready ro co - operate and was confused how to operate the system said you can go an complain, very rude and un professional behaviour with...

I have seen many other complaints regarding the same issue. And also had a bad experience with lenskart previously with the orientation of rimless lens and frame...
But still i decided to give it a try.
Now it's order taken,
Payment successful
But stocked out...
Seriously???
I began to hate the service and hate it to the core...
If i didn't receive the order in time or if the product is...

Hi
I am chakradhar purchased two set of john jacobs frames in month of oct-17 from lenskart champapet branch.

Order:[protected]

Last week onwards i started using the frame and saw that there was alingment issue. So i went to nearest branch of lenskart and gave it for proper alingment. Next day i collected the frame.

Today when i opened the box and saw that there was damage on frame which...

My order number [protected]

As you have asked me on playstore to mail you and explain the issue

Recently I have gone through a home eye check up on 23rd of December 2017 during which I have also returned my Tommy Hilfiger glasses (I retured my glasses with the original case, case cover, box, packing, bill, warranty card.) to the Lenskart executive named as Vinod Dahiya.

Screenshot of the Tommy Hilfiger...

We have bought a frame which cost us 2909.
We paid that amount also.
And they said one frame with glass will be free of cost will be given to you.
Now they had given us wrong frame and deny to give free one frame at the time of delivery.
So help us out.
We said that to check cctv camera for proof but they dont even check also.
Cntct num-[protected]...

Hello all,
This is to inform and complaint regarding fake sunglasses of rayban that have been delivered to us with this order.
I have been using the glasses since almost a year now, but now i have found out that the glasses have been coated with a film which has started coming out by just touching the glasses.
Earlier to this i have been using rayban since more than 15 years and those glasses are intact even as of now.br...

I placed an order with lenskart on there lajpat nagar store with reference no. [protected] on 16 december 2017, and the company staff on store claims to deliver the product by 3 to 4 working days. I got a sms from lenskart claiming to deliver the product by 23 december 2017. On 24 december i called on customer care to know the status of my product. Customer care told me it will be shipped in next 24 hours. But on 25 december i got another...

Expected date of delivery was max 7 days. After 9 days the process is where it was left no progress. After visiting the store personally the staf[censored]pdated the information in their system and asking for another 7 days to deliver the order. Very discomforting my wife has a problem and required specs immediately to keep working at office for long hours. We should be compensated for the discomfort caused and time wasted in follow up....

I had bought a rimless vincent chase frame[golden tortoise rectangle vc e10427- c6] from lenskart showroom located at koramangala, 80 feet road, bangalore on 11 march 2017. The frame came free since i bought lens worth rs 4189/- (Before discount). I had to pay rs 2579/- after discount. Order # 2626536. The store manager told that the frame has 1 year warranty and the lens is scratch resistant. After 8 months o[censored]sage, the rivet bushing came...

While i showing the lens to the chennai show room during March-2017 and they told simply it is a scratch and the technician conformed me that it not at connected with the lens coating.My lens coating has peeled off completely from 1.6.-2017 on right lens and left lens started peeling off from Aug-17 onwards and it purely of the coating failure.it is a wrong coating done by lenskart.While showing the one lens to them and the told me that it...

I ordered two sets of frame and lenses one i went and collected but another one they said two days and i called them on the day they said me they will deliver but they are not responding. Also the next day i called they are lifting the call and not answering anything. When theyift they say give me one minute and after one minute they will not say anything they simply cut the call....

This is the order number : [protected]
I had ordered for two spectacles and the payment of 2800 is done on time.
It's been one week and there is no update on my order. Order status shown as stocked out.
If it cannot be delivered on time please cancel the order and return back the money. It's been a long time and there is no proper response when i ask to the executives of your company. If there is a delay at least it needs...

I bought two pair of lens from lenskart online store. But within 2 months one of got broken. What should i do now? It has given the 1 year warranty and it says its crack & breakage resistant.
Lenskart said the lens are unbreakable still the lens got broken within 2 months of purchase.
Lenskart should have options to replace such a broken lens.
I need to get lens replaced....

I had ordered two spectacles from lenskart store, mulund branch on 02.12.2017 and was informed that i will receive the product latest by 12.12.2017-14.12.2017. I wasn't even provided with any updates till 10.12.2017 after which i had to keep asking for status and raise a complaint request. Even after all this i haven't received my order even after the promised date. I have made complete advance payment via debit card and now my money is also...

I ordered spectacles on 9 dec and now its been 1 week still didn't received my spectacles. And they are giving some lame reasons that they are moving to some world-class manufacturing unit.
Didn't expect these things from them.
Most pathetic service.
Order placed at lenskart.com: vincent chase eyeglasses. Ref.[protected] for rs. 1680.00. Estimated delivery by 16th dec 2017!...

[protected]: Customer order number - delayed delivery with no information, when the delivery was made with wrong power of lens - could have caused serious damage to eyes if it was not for getting that checked independently. Below is complaint mail

The issue is not closed yet, the spectacles that were delivered were completely wrong. The configuration of lens ordered and delivered were completely different. Find below mail from...