Lenskart Complaints & Reviews

Hello i ordered eye glasses at lenskart its all about 3 days from day of booking 16th february but they are saying some problem in server so they couldn't give payment print out recipt and still there is no order confirmation from lenskart by a mail or message. Ordered through mail id p. [protected]@gmail.com, mobile no.[protected]. And payed by debit card amount rs.6608/- at your lenskart store located at mahalakshmi lenskart, karimnagar, telangana 505001.

Mail the invoice either the order is accepted or not and i paid towards 2 frames of john jacobs (Blue cut fully loaded lenses)

On july 6th, 2017, i had ordered john jacobs, model no. Jj4424, john jacob shibuya crossing jj 4424 gun metal blue c3 eye glasses, product id 103302, order no.#[protected] half frame power glasses for my son. Last week, when he was wearing the glass, middle part of the rim got broken suddenly. I don't understand that how such a costly product can perform so poorly within 6 months.
I took this product to place from where i had purchased and they told that this cannot be repaired as it not part of warranty.
The product cost is inr 4500 and i don't understand that how come such a costly product may have poor quality of materials and service refused.
This is annoying because for last 10 days; he is not able to use it and shop sales person has told me that we are helpless unless you pay money for the new frame. My trust with lenskart has gone down as they sale inferior products which are not worthy. I totally fed up with services of lenskart.com shop. Don't buy lenskart products

I bought this sunglass order no [protected] in dec. I found it broken inside my car 3-4 days back . I had kept it in my car one day before undamaged. I am unable to understand how it broke bcoz nobody enters my car except me. Is the material defective or some fitting problem. I am using specs since last 30 yrs but not seen this problem earlier. Can you people help me in anyway?

Dr jagdeep verma
Mob no [protected]br...

I have purchased spectacles recently from lens kart. They have delivered a defective piece for which i have returned them for repair on monday i:e 11-02-18. Date of delivery is by 14-02-18.
I called to stores on 14-02-18 for receiving them but they said it was delayed out of delivery issues.
Today i:e 15-02-18 i called them to receive them for which they asked me come with repair ready form. I went to stores and given them form and they started searching for 20 minutes and took those pair outside and started repairing in front of me. After few minutes they called me and started saying that will take time and asking me to come on next monday to submit. I denied to that and asked me to send that by courier, for which they are denying. I can clearly sense that problem is clearly their negligence.

I visited the store today. The people had no interest in suggesting eye glasses or picking out some even though the store was empty. And when i picked a few and asked for their advice, they ended up suggesting a kids frame to me (Being a 30year old).
On saying that how can i wear a kids frame they went and got one for me themselves which again was a kids frame.
This is their knowledge of products.

Also online their is an option for 700 economy glass but they say minimum price for glasses is 1500 plus taxes.

I had ordered from 20 th january, but till 13 february, i havenot got my bill, how would i replace? I have complaint 3 times to their central costemer care, i even have returned my product at the store after just 7 days from i received my product, but yet no response, my order no. [protected], my eye power is -5.5 but yet u people are torturing me, i did mistake by choosing lenskart.

I had such a terrible experience visiting your shop in jp nagar bangalore!

I want you guys to take action against that person who wasted my 2 hours!

1. Visited ur shop on 3rd feb 2018 at 6 o clock.
2. Spent 1.30 hours selecting frame and a free google
3. Ur representative asked me to take power reading test.
4. The guy who was taking test was completely mad at some thing the moment i entered that testing room.
5. He had no manners on how to behave with customer
6. I had to reply back to him with a bit loude voice to make him shut his mouth.
7. Done!!! All time spent wasted.
8. He started acting as if he is testing my eyes and then said i am sorry go take manual test.
9. He was very polite while talking but his intention was very clear, he took it on his ego and sent me back
10. This is ridiculous.
11. I want u guys to take action on this egoistic # sitting in ur j p nagar bangalore shop.

Now i have spent 15 minutes writting this mail... Lets see what action you guys are going to take.

I ordered some glasses and prescription sunglasses at a lenskart store in bangalore on 23/01/18 - order no. [protected]
I paid for international shipping for the order and received it in australia only on 02/02/18
The optometrist/sales guy who did my eye test got my prescription wrong, and even when i said i wasn’t happy with the prescription in store he told me that it was correct. When i received and tried on both the pairs of glasses they were very distorted and hurt my eyes and my head. I then went to an optometrist here in australia and the prescription they gave me was completely different.
So now the glasses i paid so much for in your lenskart store are completely useless.
Can you please fix the glasses or do a refund?
I will email you the correct prescription upon your response.
If you can’t do a return or correction, i will have to contact american express and have them talk to you guys.

My order number:[protected], i have purchased it online on december 5th 2017 for my mother, and received in good condition after 2months o[censored]se it's washers are loosen because it's a rimless lenses so i went to lenskart store in vijayawada on 8th feb 2018, and submitted it for repair the executive in store checked the condition of lenses before he is going to accept for repair, next day evening he called me said the left temple rim is broken, he sent mail to lenskart that he received a damaged product for repair. Now the frame is broken by lab technicians and the replacement is also put on hold. Still now i haven't received any call from concerned department or supervisor. They are playing games with me. I'm dam sure it is in perfect condition at the time of submittion. If the rim is already broken how the loosen washers hold the lens and frame together?. They are not trusting the words of their customers they are trusting the words of their lier store people. I have all data recorded with me (Voice calls, chats, mails) my lenses are still in vijayawada lenskart store. This is the address of that store. Vijayawada
#40-1-50, chandramoulipuram, opp: m&m, m. G. Road, vijayawada
Vijayawada, 520010
Phone:[protected] /[protected]

On november 18, 2017, i had order a "black full rim small (Size -49) vincent chase teenrangers vc e10352-c3 eyeglasses" product id - 18374"
One week ago (From the date of complain), when i was wearing sun glass, left side arm of it remained in my fingers and rest of product saved from falling down and i stood astonish that how such a costly product can perform poorly.
I took this product to place from where i had purchased and they told that this cannot be repaired as it not part of warranty.
The product cost is inr 2128 and i don't understand that how come such a costly product may have poor quality of materials and service refused.
This is annoying because for last 10 days; i am not able to use it and shop sales person has told to me that we are helpless unless you pay money for the new frame.
Inr 2128 matters to me and matters to everyone. My trust with lenskart has gone down as they sale inferior products which are not worth.

I am registering this complain against lenskart service. Recently my lenses number is changed so i went to lenskart store to get it changed. Sales person told me that it will take 7 days to get this done. I agreed to it and done payment. Now it’s over 15 days and still i am waiting for my spec to come. Every time i go to lenskart store kalyani nagar pune they give me excuses and the staff there is not supportive. Always their internet fails and they unable to track progress. Lenskart is not doing justice to its brand name. I will never purchase any product from lenskart again or recommend anyone to lenskart.

Hi,

I have purchased the eyeglass from lenskart on 25th of december 2017. While placing the ordered i have applied the 50% cashback voucher code for which i have taken the screenshot which i have forwarded them through mail. But due to some ambiguity it was not reflected to there server, so for that i got a call from the resolution officer mr. Suraj verma. He clearly said that if i will go for the replacement for the same product i will be getting the voucher. So i agreed and have done the replacement.

When the replaced product was shipped that time also i got the call for the confirmation that time they said that i will be receiving the voucher by the end of january 2018. Now whenever i will call them regarding the voucher they used to reply that it will take more 24 to 48 hrs. From past 7 days i am getting the same reply.

I have also recorded the call once which in that she said that i will be getting a call from there side form the senior supervisor mrs. Asra.

I am also attaching the screenshot of the mail and the recorded call.

This is a complaint against one of the employee (Mr. Kumar) of lenskart showroom located in pune on mg road. This person doesn't knows how to talk to his customers. Today i went to the showroom to buy a pair of specs and i requested the employee to see if something can be done to pre-pone the delivery date. But the employee (Mr. Kumar) was rude while stating "i[censored] want to buy, then buy, the delivery date will remain the same. I[censored] want u can wait or can leave" pointing towards a lady who accompanied me.
I would request lenskart to take this seriously so that other customer doesn't go through the same.
Date: 06/02/2018

I ordered Carrera glasses on 7/11/2017 and returned them on 4/12/2017 since I didn't like them. Order total was Rs.6, 465. It has been 2 months since my return but still refund is not received. I spoke to customer care at least 10 times in this meantime and the only thing I hear from them is to check in 48 hours. After multiple enquiries, they provided me ARN number but the bank is not able to find anything with that number, questioning the authenticity of that number. When I tried to follow up again today, the customer representative said they cannot do anything and they don't care even if I log complaints. Very poor customer service resulting only in frustration every time I talk to them.

Order ID: [protected]

I purchased two eyeglasses from lenskart jeevanbhima nagar banglaore shop. On 25th january 2018. One is vc e10281-c2 and other one is vc14477-c1.
Order id is [protected]. Today i went to collect my eyeglasses at your jeevanbhima nagar shop and found that you people have delivered one eyeglass with different frame and power.
I have received vc e10281-c2 correctly. But you have delivered wrong eye glasses for vc14477-c1 with wrong power.

Please send correct product (Vc14477-c1 black half rim rectangle glass) as soon as possible.
You people have already taken 11 days to deliver this wrong product.

Part of your order #[protected] has been shipped.
Item details : black maroon rimless rectangle medium...
Your estimated date of delivery : 28th jan.
Tracking number : 2134753
Amount : rs 1792.00
I haven't received it yet. The reception ppl say that the courier was misplaced. Till now i havent received the spects neither any refund has been initiated.

Lenskart took my spects promising replacement of glasses and charged me approx 2600/-. As i had paid for the original glasses (Say 3000/-), i owned those and should have been returned to me. Instead lenskart did not return. The vague promise of "additional discount" is not satisfactory even.in effect i invested total 5600/- and got only one good.

Lenskart says it does not have any compensation policy.

Hello,

I had placed an order for vc e 10210-c4 eye glasses on 14th january 2018 (Order no. [protected]) and was supposed to get another frame (Vc 5882-c1) free. Accordingly i was charged 4816 for one frame (With lens) and the other one (With lens) was free. But when they sent the invoice, they have split the bill amount into two and charged for both the frames. This shows that i have paid 2744 for one frame and 2072 for another...

I had ordered glasses from lenskart when i lost my old ones, they had given me a edd of 2nd but now they say the glasses are “stocked out” and it will take another few days to get the glasses and dispatch my glasses. They’ve shifted the edd to 6th. So much for their customer service. I had a similar experience a couple of years back too which i ignored thinking it is just a one off thing but happening again means there is something wrong with their system. I am highly disappointed in lenskart they are the worst among all the options. Won’t order ever ever again.

Dear team,

This is reference to our telecom regarding the returned of my order (Order no. [protected]) which was placed on 14th january 2018. I was confirmed by mr. Kartik yesterday the product was received at your end and my power issue was resolved by issuing progressive lances however today it was surprised me after having ward with you that the product returned was not yet updated at your system.

I have placed the order on 14th and it was delivered to me on 20th january 2018. I have made a return request because of non adjustment of the specks power for the same and it was picked up on 27th january 2018 at 14:35 pm. Yesterday mr. Vikram your representative visited my place again and suggested for progressive lances without antic layer within the my paid amount other wise advise me to pay more around rs. 2000/- for the progressive lances with antic layer.

I was highly dissatisfied with your service as your representative having no experience for adjusting the right power of the lenses at the 1st checkup itself and hanged me up for last 14 days without resolving the issue.

Now i am requesting you to refund my amount to my account without any delay.

Regards,
Arnab das