Lenskart Complaints & Reviews

I ordered spects in thakur village kandi vali east store on 7.4.2018. Store boys offered me one plus one offer. I made payment on selection of spects for me and my son. I told about my position and they satisfied me saying that my son's glasses will be delivered soon and mine after giving my no. They didn't told me at that at that time my son's glasses will not be made until mine is done. Till now i have not received my telling my position.

My mother is a terminally ill patient and is bedridden. She requested for an eye checkup and i booked one for 23rd april on 21st april and made payment through neft transfer, but after the payment was successful, the link did not go back to your website but showed server error. As i was keen that my mother have her eye checkup, i again made a payment through your online payment gateway, but this time too the same thing happened. The order numbers are [protected] and [protected].
I called the customer care on saturday and the executive informed that yes there are two confirmed orders. I requested him to cancel one, but he said that as it is too late, i could that next day morning. I got [protected] order canceled and this time the executive also confirmed that yes there are two confirmed orders. She cancelled [protected] and stated that the het executive would come in the evening between 5-7 pm. Yesterday, 23rd april, when i called the customer care to find out when the executive is coming for home eye test, the person stated that my order is not confirmed! How does a confirmed order become pending?
He then stated that he can reschedule the order to 24th april morning 9-11 slot. Later the same evening, i received a message stating that the home eye test executive had tried to contact me, but failed. I received no call or my phone does not show any missed call, which means they just wrote that comment to avoid making the call and conveniently putting the blame on the customer. Moreover, if the customer care executive said that the order being in pending status was not acted upon, then how can the het executive call me. Someone is telling lies or doing malpractice.
Today, 24th april, when i called customer care at around 9:30 am, to my horror, i found that lenskart on its own has rescheduled the home eye test (Het) slot from 24th april to 25th april! I again asked the customer care executive to check the recorded conversation or check with the person i spoke yesterday, and she then confirmed, yes i was right it was scheduled today and i would soon get a call. But at 10:30 am when i called, another executive told me that the appointment has been rescheduled. What nonsense is this?
The customer care executives are saying contradictory things. What kind of a useless system this is. Who is going to pay for the inconvenience caused to my mother?
I would like an explanation for this gross irregularity.

As per lenskart store they are offering buy one get one. When i enquire about progressive lens they said that offer not applicable on that.

Seems they are making fool by giving incorrect and incomplete information. A week before they shared that 40% cash back will be applied but now denying.

Also when their representative visited my organization they offer 70% off but next day they denied for that offer too.

These kind of things will impact on your company’s market reputation.

Please intervene and advise the best solution.

Hi,

I have visited lenskart at sarjapur jail road, bangalore, made eye power checkup and ordered spectacles. I have received the product and after few days o[censored]suage observed little stress in my vision, and made it verified in the nearest lenskart store and found the power of the glasses were exchanged and wrongly made. Because of this mistake from the lenskart my vision was slightly disturbed.
Now i would request to make the corrections of the power of my glasses and demand an explanation for the disturbance of vision been created by their wrong made.

Please respond and need it to be corrected
Attached copy of power during order and deliverd one
Orderno - 5904164
Thanks,
Customer

Greetings from advocate tanveer
I have bought red tortoise eye glasses on 04 april and received after some time when i received the product it was not the same what i saw on the website it was like vendor eyeglasses whom i can get it easily within 300 rupees available
I return it through india post the warehouse received it but as of now they didn, t refund the total amount which is rs_1192/inr
Please let me know from where i will get my refunded amount and please share the details with me
On my number [protected]
Best regards

I had order 1 product from lenskart on 10th april 2018, order no. [protected].19th april 2018 was the deadline for product delivery. Still I am getting next due date to get my product. Everyday I call to store and I get new date of delivery. I have order this for special function but due to late delivery of product I cant wear it on function.I don't get any supporting mails or SMS or phone call from lenskart about late delivery. I want my product today I don't know how its your concerned else refund my money.
Thank you
+91-[protected]

Sir/madam,

We are students and we have purchased spects with above mentioned order number at the time of purchase lenskart employee manohar of lenskart rajajinagar store assured us that with cash back we get we can purchase spects next time fully utilising such cash back then next time when we went they told only 50% of our purchase we can utilize such cash back we would not have purchased first spects with put their assurance i have attached audio of same what we have spoken with store manager syed we still have all evidence that they have missed guided us please look into this and solve it my mobile number [protected] mail i'd [protected]@gmail.com

Dear lenskart,
I purchases 2 of your john jacobs eye glasses few months back they are still under warranty. Both of them included thin lens (British optics) worth rs.1800 and the frame was worth rs. 4800. After 2 months of purchase both of the frames broke off and lens of one eyeglass gets weird marks after that i visited lenskart shop in sector 21 panchkula but they refused to do anything about it. Lots of my got wasted in these eyeglasses which i get to wear only for few weeks. Im highly disappointed with your service. Once i got refused by the store i tried to repair it myself thinking that there is no other way to make these specs worth the money i spent on them but repairing them didnt help at all... So tell me what can i do.. All i want is quick reply and satisfaction (My order id is #[protected])

First thing i want to say
Now in today's times the capitalism which is dominating in our country is making customer pay what they want whether it is very expensive
Second thing these companies are strong enough to break the rules as no one can do anything if the supply cheap and low quality products
Because they can cheat as they are sitting under a ghost platform no one can do anything regarding the product
Third thing is that if this kind of capitalism dominates in our country, the day is not very far when the heads and ceos of these companies will become so much rich and powerful so that they can use this money to build their out private army
Fourth thing these companies offshore their profits to support some illegal activities going in other countries
Similar thing lead to the syrian civil war 7 years ago
These firms are make huge amount of money while young population due to these employee and consumer harassing companies dominated lead to unemployment in the country led to protests and caused syrian civil war.
The billionaires in the country are now supporting rebals and terrorist groups to arm them with the money collected by them using internet businesses such as lenskart and other kind of e-businesses
So if we let these kind of businesses in our country to grow we are not far away from syria like situation

Beware of lenskart. I did the first order in lenskart and found their quality of service & product is very poor. Immediately i cancelled my orders.

Also, please beware of their terms and conditions of offer and product.
There are hidden things, which i came to know only when i tried to cancel the order/product.

Better go with branded company/products like titan & vision plus to have peaceful of buying genuine products.

Beware of lenskart. I did the first order in lenskart and found their quality of service & product is very poor. Immediately i cancelled my orders, but unfortunately, they deducted rs.500 as non-refundable.

Also, please beware of their terms and conditions of offer and product.
There are hidden things, which i came to know only when i tried to cancel the order/product.

Better go with other branded company/products like titan & vision plus.

I have order place by lenskart executive and to perfect as per my requirement.
I have return this and after replacement same issues come, also return
But not get refund up to this time.
Then contact lenskart support center his say not customisation available here why they place my order.
- my first order date :- 23/02/2018
After 1 month i have not resolved my order.

I bought these power glasses for my driver and gave it to him just 3 days back. After 2 days the glasses were chipped from where the frame was screwed into the glasses.
The satyaniketan outlet (New delhi) told me it's not a manufacturing defect. Plz explain me something how can a glass get chipped side of the screw without getting chipped from sides
And mind u both the glasses r chipped from exactly the same place

I have purchased the glass from online website on date 11/02/2018 and also return it within 7-14 days of purchased, but they still not refund the money in my account, its been almost over 2 month and they are closing the ticket without resolution,
Also there is no escalation matrix on the site to resolve the issue,
They should be now fine for so much delay in money refund
Very much dissatisfied with the service

Regards
Suraj khade

I have purchased spectacles from lenskart (Order id: [protected]) on 28-may-17 and they are still on warranty. The specs are of very low quality and looked filthy even when i received it. I took it to the outlet after receiving the order and asked them to change this damaged product, but they assured e that the product will not have any issue and they will change it if ever the product created any problem. Not the product got damaged on its own at the same place about which i had raised the question at the time of purchase but the outlet is denying its responsibilities to rectify the issue.

The lenskart website should have mentioned on its website that no after sales services would be provided to its customers so that i wouldn't have bought it.

I have purchased one specs with power -0.25 and -0.50 from lenskart and i was using it for more than a year. This time i just had a check up of the same specs with one of the optician in my city i got to know that my specs has -0.50 and -0.75. I am very much disappointed to hear that and i just don't know how can you just play with these powers. I will definitely pass on this news to everyone i know including social media for sure.

My order i'd is 4899306. I have brought spectacles 4 months back. Today the frame has broken without any physical damage. Did not expect such a bad quality frame from lenskart which can't even give a life of 1 year. If possible try to get my spectacles repaired or else i would get spectacles from some other store which can offer me good quality spectacles.

I placed an home check up request in december' 2017. When a guy came for check up, i asked him to place an order under my mobile number for communication but he placed it under my brother's number to achieve his monthly target..

I placed an order of two specs @rs.4480/- on 23rd dec'17..

I was in the hurry to travel to hungary by jan 8th'2018.. I told him very clearly, i want the product to get deliver before of my travel date.. But lenskart people have canceled my order without any information or my confirmation.. That sales guy had registered my order under my brother's number so i haven't know about this..

When i check the reason for product delay with the sales guy, then only i came to know about the product cancellation.. Immediately he reordered the product and informed me that it will get delivered before my travel date.. But both the product got delivered only after 8th jan'18.. So i asked him to process refund.. Later no response from him.. I keep on calling him but he haven't respond me..

So i have written a mail for product pick up to lenskart directly.. Pick up guys are very cleaver than that sales guy... He picked up only one product.. Later my continuous follow up, that second product got picked up on 15th feb'18, finally i got an email confirmation for refund on that day and asked me to wait for 5- 10 working days...

But i haven't received the amount in my bank account... Later one month of that so called waiting time, i've written a mail again, suraj has replied me that he will reprocess the order and send it to hungary with additional 1000rs as shipping charges..

At that time i was unable to reply him with the address, since i was on travel, haven't check my mail.. When i'm returning from trip, another email received from lenskart stating that they are closing the ticket since i haven't respond them within 2 days.. They have closed this issue without resolving... I asked the explanation, how could you people can close the issue neither delivery my product nor refund my money.. Then they come up with another new story of store credit now.. It will take another 2-3 days to get credited in my account as they said.. But the issue, i haven't place the order from my personal lenskart account, that sales guy has placed it from his professional account.. Even that poor customer support people haven't realized that how could i get it from his lenskart account

Tell me, where i made a mistake here...
Sales guys denied to place my order with the same number in which i already requested for home check up for his beneficial.
Lenskart guys cancelled my order without any information
They delayed my new order
They made another mess in product pickup and delayed it for more than one month
They delayed to process refund for another one month
They are keep on sending an email stating that they forwarded my issue to concern team, but till now no proper response
They delayed to resolve a simple issue for more than 4 months

The only mistake is, i placed an order with lenskart that too with the help of that sales guy austin ([protected])

It is not a dress, accessories or something which i ordered.. My eye power has increased, i order spectacles for my emergency and basic need.. They are dragging this small issue to this many days.. If they could have inform me before, i could gave look for alternate also.. Already 4 months got over, they are holding my money for this many days
C

Hi team, i have purchased progressive glass for mom, she couldn't use it for couple of intial days as she had to stay away from our home town. However i trusted the brand and acknowledged that the glasses were ok. But later when i went back for change at lenscart uttarahalli branch, stating the glass has increased her number.. I was told there would be no replacement as such. I am very much dissatisfied with the brand.

I was purchased john jacobs frame with glasses in month of nov 2016.

Few days back when i was cleaning my glasses i observed some glass pieces coming out. Today i went to lenskart showroom located at nad, vizag. They had seen simply said that ur glasses shining was gone.

How would shining will be erased with in 1.6 years... It costs up to 4000 rupees