Lenskart Complaints & Reviews

I bought 2 John Jacobs eyeglasses for Rs 7780 on the 28th April 2018 from the ‘Lenskart’ Showroom in ‘Z Square Mall, Kanpur (Uttar Pradesh) I was promised a delivery on/ before the 4th of May 2018 however no delivery was attempted and false texts were sent saying the courier tried calling but the number was unreachable. I called up the store 5-6times just to get a vague and unprofessional response. They also hung up on me while I was asking them for reasons and have no knowledge of the product. EXTREMELY RUDE STAFF ONCE YOU’VE MADE THE PAYMENT. THE COURIER SERVICE IS PATHETIC AND LENSKART IS NOTHING BUT A SHAM TO FOOL PEOPLE AND CON THEM OF THEIR MONEY AND TIME. I also castles their complaints team but there was no solution and the executive named Deepak hung up the call. Now I don’t have my PRODUCTS AND A SOLUTION. Kindly take appropriate and strict actions to resolve this.

This is in reference to my recent store purchase at your store located at Arcadia Gurugram, Haryana 122001.

My purchase is dated at 8 Jan 2018 orderno [protected]. for two spectacles.

Initially during ordering I had requested for delivery at my residence .After 10 days of purchase when delivery didn’t came by, I decided to drop by the outlet and check for my order. To my surprise the order was ready at the store and I was never informed for the same. Also my request for delivery at my address was not added . This was the stepping stone to the debacle I was about to face with the lenskart team.

After checking my order, I confirmed the executive there that spectacle item id, lens length was requested to be shortened but the same was not done .Hence the spectacle were retruned .Also it was requested to inform me telephonically whenever the spec are received.

I was not informed and after 10 days when i visited the outlet, the spectacle were ready. To my amusement the finishing of the lens was not upto the mark. I could make out that the lenght was shortened locally and i complained the same to the store manager. the store manager requested my cooperation and assured me that spectacle with correct lenght have been ordered and would be ready in a week time.

After few days when i came for the collection, the spectacles were ready.

In next few days, i needed by glasses power so i came to the outlet and requested if they can help me with the power. To my surprise when i was handed over the print out, i noticed that both spectacle in my last order have different power. I questioned the team at the outlet about the same but no body was ready to take the charge and they were busy passing the ball .

When i explained them the experice at this store has been the worst among all the other lenskart store, they were very rude and also i must admit that there is general Negative employee attitudes and less-than-professional behavior at this particular store.none of my complain was treated with urgency and was rather treated to be trivial in nature.

i have faced unnceasssry harrasement at your store, for an order of one spectavle i had to travel 3 times and also wasted my precious time.

i must say during each of my visit i had two other customer who were complaining about one or the other thing at this outlet.

i am highly disappointed and frustrated .

I came to the store thinking my eyes, the most important organ for human body are in safe and professional hands but alas, there are some unprofessional and very rude people who dont care regarding customer service.

You can imagine

1. how damaging for me eyes to use two different number glasses .

2. How much harassment i have to went through, visiting your store multiple time

3. Tell one one good reason i shouldn't take any action against lenskart . All social media should know how you play with peoples eye and ill treat the customer

kindly take necessary action against and help me with the report. If you fail to provide me with a concrete report i will leave no stone unturn to report this to media and take legal action for against negligence by lenskart which could have damaged my vital organs and for fraud and cheating the customer

Yogesh Garg

[protected]

I purchased jack jacobs shades from lenskart store, noida. The shades were of such poor quality that they broke within a week. I have given them for replacement since one month and i have got no response from lenskart. I have called multiple times to ask for feedback.
I’m so highly disappointed with the services and quality of lenskart.
They’re absolutely selling low quality products.

I bought for the first time aqualens i use bosh n lomb lenses since 8'years but lady at bhoothnath lenskart lucknow suggested me to buy but lens i used it was horrible i told her after along time as i went out of india she spoke so rudely like if she has paid my bill n asked me to collect my lenses from outlet as they can't take return i will not buy from lenskart because of hospitality given by tht girl letter started from a i don't remember name.
Thanku

I have placed an order of rs.4928- vide order no.[protected] in the name of parika kamra at lenskart franchise store in sector 20, panchkula. Initially the order was delayed almost 15 days than the committment. From the order of two spects, one was rejected by us due to wrong centre & return to store at that time. I was committed for two additional spects with glasses of app. Rs.9856- (Double the order price in 1+1 scheme) as a compensation that time. Afterwards the franchise store was closed and we were at tenterhook for almost 4 months. Now this store is converted to company's owned store. I regret to say that after follow up of more than a month, mr. Prakash manager of that store has offered voucher of rs.3500- and plainly refused the earlier committment by saying that time it was francise store that time, so company can not pass that committment. Any ways i bought the spects of lenskart irrespective who dealt me. So lenskart is liable to honour the committment..

I ordered spects in thakur village kandi vali east store on 7.4.2018. Store boys offered me one plus one offer. I made payment on selection of spects for me and my son. I told about my position and they satisfied me saying that my son's glasses will be delivered soon and mine after giving my no. They didn't told me at that at that time my son's glasses will not be made until mine is done. Till now i have not received my telling my position.

My mother is a terminally ill patient and is bedridden. She requested for an eye checkup and i booked one for 23rd april on 21st april and made payment through neft transfer, but after the payment was successful, the link did not go back to your website but showed server error. As i was keen that my mother have her eye checkup, i again made a payment through your online payment gateway, but this time too the same thing happened. The order numbers are [protected] and [protected].
I called the customer care on saturday and the executive informed that yes there are two confirmed orders. I requested him to cancel one, but he said that as it is too late, i could that next day morning. I got [protected] order canceled and this time the executive also confirmed that yes there are two confirmed orders. She cancelled [protected] and stated that the het executive would come in the evening between 5-7 pm. Yesterday, 23rd april, when i called the customer care to find out when the executive is coming for home eye test, the person stated that my order is not confirmed! How does a confirmed order become pending?
He then stated that he can reschedule the order to 24th april morning 9-11 slot. Later the same evening, i received a message stating that the home eye test executive had tried to contact me, but failed. I received no call or my phone does not show any missed call, which means they just wrote that comment to avoid making the call and conveniently putting the blame on the customer. Moreover, if the customer care executive said that the order being in pending status was not acted upon, then how can the het executive call me. Someone is telling lies or doing malpractice.
Today, 24th april, when i called customer care at around 9:30 am, to my horror, i found that lenskart on its own has rescheduled the home eye test (Het) slot from 24th april to 25th april! I again asked the customer care executive to check the recorded conversation or check with the person i spoke yesterday, and she then confirmed, yes i was right it was scheduled today and i would soon get a call. But at 10:30 am when i called, another executive told me that the appointment has been rescheduled. What nonsense is this?
The customer care executives are saying contradictory things. What kind of a useless system this is. Who is going to pay for the inconvenience caused to my mother?
I would like an explanation for this gross irregularity.

As per lenskart store they are offering buy one get one. When i enquire about progressive lens they said that offer not applicable on that.

Seems they are making fool by giving incorrect and incomplete information. A week before they shared that 40% cash back will be applied but now denying.

Also when their representative visited my organization they offer 70% off but next day they denied for that offer too.

These kind of things will impact on your company’s market reputation.

Please intervene and advise the best solution.

Hi,

I have visited lenskart at sarjapur jail road, bangalore, made eye power checkup and ordered spectacles. I have received the product and after few days o[censored]suage observed little stress in my vision, and made it verified in the nearest lenskart store and found the power of the glasses were exchanged and wrongly made. Because of this mistake from the lenskart my vision was slightly disturbed.
Now i would request to make the corrections of the power of my glasses and demand an explanation for the disturbance of vision been created by their wrong made.

Please respond and need it to be corrected
Attached copy of power during order and deliverd one
Orderno - 5904164
Thanks,
Customer

Greetings from advocate tanveer
I have bought red tortoise eye glasses on 04 april and received after some time when i received the product it was not the same what i saw on the website it was like vendor eyeglasses whom i can get it easily within 300 rupees available
I return it through india post the warehouse received it but as of now they didn, t refund the total amount which is rs_1192/inr
Please let me know from where i will get my refunded amount and please share the details with me
On my number [protected]
Best regards

I had order 1 product from lenskart on 10th april 2018, order no. [protected].19th april 2018 was the deadline for product delivery. Still I am getting next due date to get my product. Everyday I call to store and I get new date of delivery. I have order this for special function but due to late delivery of product I cant wear it on function.I don't get any supporting mails or SMS or phone call from lenskart about late delivery. I want my product today I don't know how its your concerned else refund my money.
Thank you
+91-[protected]

Sir/madam,

We are students and we have purchased spects with above mentioned order number at the time of purchase lenskart employee manohar of lenskart rajajinagar store assured us that with cash back we get we can purchase spects next time fully utilising such cash back then next time when we went they told only 50% of our purchase we can utilize such cash back we would not have purchased first spects with put their assurance i have attached audio of same what we have spoken with store manager syed we still have all evidence that they have missed guided us please look into this and solve it my mobile number [protected] mail i'd [protected]@gmail.com

Dear lenskart,
I purchases 2 of your john jacobs eye glasses few months back they are still under warranty. Both of them included thin lens (British optics) worth rs.1800 and the frame was worth rs. 4800. After 2 months of purchase both of the frames broke off and lens of one eyeglass gets weird marks after that i visited lenskart shop in sector 21 panchkula but they refused to do anything about it. Lots of my got wasted in these eyeglasses which i get to wear only for few weeks. Im highly disappointed with your service. Once i got refused by the store i tried to repair it myself thinking that there is no other way to make these specs worth the money i spent on them but repairing them didnt help at all... So tell me what can i do.. All i want is quick reply and satisfaction (My order id is #[protected])

First thing i want to say
Now in today's times the capitalism which is dominating in our country is making customer pay what they want whether it is very expensive
Second thing these companies are strong enough to break the rules as no one can do anything if the supply cheap and low quality products
Because they can cheat as they are sitting under a ghost platform no one can do anything regarding the product
Third thing is that if this kind of capitalism dominates in our country, the day is not very far when the heads and ceos of these companies will become so much rich and powerful so that they can use this money to build their out private army
Fourth thing these companies offshore their profits to support some illegal activities going in other countries
Similar thing lead to the syrian civil war 7 years ago
These firms are make huge amount of money while young population due to these employee and consumer harassing companies dominated lead to unemployment in the country led to protests and caused syrian civil war.
The billionaires in the country are now supporting rebals and terrorist groups to arm them with the money collected by them using internet businesses such as lenskart and other kind of e-businesses
So if we let these kind of businesses in our country to grow we are not far away from syria like situation

Beware of lenskart. I did the first order in lenskart and found their quality of service & product is very poor. Immediately i cancelled my orders.

Also, please beware of their terms and conditions of offer and product.
There are hidden things, which i came to know only when i tried to cancel the order/product.

Better go with branded company/products like titan & vision plus to have peaceful of buying genuine products.

Beware of lenskart. I did the first order in lenskart and found their quality of service & product is very poor. Immediately i cancelled my orders, but unfortunately, they deducted rs.500 as non-refundable.

Also, please beware of their terms and conditions of offer and product.
There are hidden things, which i came to know only when i tried to cancel the order/product.

Better go with other branded company/products like titan & vision plus.

I have order place by lenskart executive and to perfect as per my requirement.
I have return this and after replacement same issues come, also return
But not get refund up to this time.
Then contact lenskart support center his say not customisation available here why they place my order.
- my first order date :- 23/02/2018
After 1 month i have not resolved my order.

I bought these power glasses for my driver and gave it to him just 3 days back. After 2 days the glasses were chipped from where the frame was screwed into the glasses.
The satyaniketan outlet (New delhi) told me it's not a manufacturing defect. Plz explain me something how can a glass get chipped side of the screw without getting chipped from sides
And mind u both the glasses r chipped from exactly the same place

I have purchased the glass from online website on date 11/02/2018 and also return it within 7-14 days of purchased, but they still not refund the money in my account, its been almost over 2 month and they are closing the ticket without resolution,
Also there is no escalation matrix on the site to resolve the issue,
They should be now fine for so much delay in money refund
Very much dissatisfied with the service

Regards
Suraj khade

I have purchased spectacles from lenskart (Order id: [protected]) on 28-may-17 and they are still on warranty. The specs are of very low quality and looked filthy even when i received it. I took it to the outlet after receiving the order and asked them to change this damaged product, but they assured e that the product will not have any issue and they will change it if ever the product created any problem. Not the product got damaged on its own at the same place about which i had raised the question at the time of purchase but the outlet is denying its responsibilities to rectify the issue.

The lenskart website should have mentioned on its website that no after sales services would be provided to its customers so that i wouldn't have bought it.