[Resolved]  Lenskart — Lenskart - Buy 1 Get 1 Free Fraud / Scam

Website:www.lenskart.com

I wanted to order a spectacle and was told that it will be Rs.3752/- and if opt for Lenskart Gold membership paying additional Rs.600/- I will get another spectacle completely free. I repeated asked if it is of the same quality and I was told yes - 2 at the price of one for additional Rs. 600/-.

As it sounded like a good offer, I chose that. Then the person said as it is progressive lens which is preferred the amount will come to Rs.5412/- whch includes the Gold membership. I agreed and made the payment.

After receiving the spectacles along with their invoices, I realize that I have been cheated. The original spectacle has come with the price of Rs.3752/- which is what I should have paid in the first place. The second spectacle according to invoice costs Rs. 952 and the Lenskart gold membership 708 including GST. So I have ended up paying 1660 Rs./- unnecessarily for a membership I dont need and a spectacle which clearing is of a lower quality and not same as the original and for which another 952 is taken.

Invoice # IHR[protected]; Invoice Date: 23/02/2023
I will never ever buy from Lenskart again - and also make sure I tell all my friends and family about this scam in addition to putting it in all my social media.
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Apr 11, 2023
Complaint marked as Resolved 
Verified Support
Mar 01, 2023
Lenskart Customer Care's response
Hi There! We can understand the situation and we really apologize for the inconvenience caused. Further, we request you to kindly share your Order no# /contact details so that we can assist you in a better manner. Thank you
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