Lenskart Complaints & Reviews

My order No. [protected]. This order had two glasses, two boxes of Contact lenses and a bottle of lens solution.
They marked it as delivered on 12th Jan while only glasses were delivered and contact lenses were still not delivered. Tried reaching customer care multiple times, they raised a complaint request and then closed it saying Item is delivered.

Asking them to provide me any proof of delivery but no response, I have CCTV at the main gate and they can verify nothing was delivered.

Never thought would have such a bad experience with no resolution.

On 21/12/2023 -wednesday-12.40pm i recived a call from the executive of customer care as I have made a complaint of my order being returned to warehouse without my information and wasn’t having specs for days .He assured me that since my order was returned to warehouse without my information and the product which I wanted was also out of stock, he said me to purchase any of product as of now, as a compensation I can the exchange the product before January 31 2024 and can purchase any specs of John and Jacob’s worth 5000+2000(lens).Now when iam connecting to the customer care they are saying it is out of warrant we cannot help.when u cannot help then why did the executive of customer care gave assurance that i can exchange the product before 31 january 2024 even when it was out of warrant .NONE OF THE CUSTOMER CARE ARE CONNECTING ME TO THE EXECUTIVE NOR THE ASSISTANT PRAGYA JAIN .From past 3 days they are just comfirming the order ID and telling pragya jain is not available, she is having problem in her system and variety of reasons.It was the executive who said me the order will be exchanged with full 100% guarrantee and said me to contact customer care.NOW TEHER IS NO RESPONSE. VERY DISAPPOINTED to make a purchase from lenskart i have been a gold membership for past 4-5 years and it is proved that it is not WORTH.

Actually I placed an order on 3rd January, 2024. Its delivery date was 6th January, 2024 but it is not delivered yet. I am waiting for it very much. My order id is [protected].

With great with on Lenskart, I entered the stall. Rate of reamless frame : Rs.4, 200/-. Rate of power lens : Rs.10, 000/-.

Date of Incident : 15th December 2022.

1) Lenskart, first and foremost, snatched away 100% full payment of Rs.14, 200/- (Rupees fourteen thousand two hundred). When I asked for the proof of slip with seal/stamp, they gave.

2) As I was new to power lenses, only later on, I began enquires. Then only I came to know no Bluray, no U/V, no antiglare, nothing. They were just most ordinary progressive lenses.

3) Then I checked up the slip which I had received from Lenskart. The seal/stamp was not Lenskart at all. It was DEALSKART seal.

4) The frame lost all its glaze within 3-4 months of purchase.

My most humble request : My dear friends, you should never ever venture into any Lenskart Stall. Else you may also land up in the same suit.

Hello lenskart, my name is santhosh D, I paid 1, 000 rupees for Dhanaraj who is working in HTO lenskart home try on. He took 1000 for spec and didn't return and even raised the mail to lenskart and informed ragavendra ZSM of lenskart in Bangalore till now they is any update and they didn't resolve my issue. Even that cheater is not responding to my call. This issue has to been taken seriously who is cheating the peoples.

I went to lenskart store in meerut they were very rude and bad .
They where judging people's by their personality, bad management, bad customer service.

Attention Lenskart . Complaint no [protected] .Kindly advise why were the lenses not replaced when scratches issue was escalated to you within the warranty period and why was I made to keep returning with same issue again and again. Merely polishing off lenses to remove scratches is not what resolved the issue . I, my family and my social media contacts as well as general public should know about how poorly my case was handled and for them to decide if they would like to invest in high end high value, poor quality lenses as they may be conned by Lenskart as I was.
Poor Support: They could not even inform store or apply LS Cash promptly.
After reassuring me Lenskart support changed stance and did not want to cover my membership 1+1 spectacles in the LK cash and wanted to milk me for more Cash. Lenskart is a con artist company .
Cc Facebook
Cc X
Cc Instagram

When I was in store 3 people had fights with the store representatives. When we were at the counter, the staff was rude with us too. He said ‘lena hai toh loh humko farak nai padta’. I said I will file a complaint, he said do it and said photo bhi loh mera. We were going to buy total of 20000 worth 4-5 glasses. We came out of the store and didn’t get any. This is as at Viviana Mall store in Thane west.

His details are:
Pranjal Patel
He gave his id as: [protected]@596.com

We are not going to store again at Viviana ever.

Attention Lenskart . Complaint no [protected] .Kindly advise why were the lenses not replaced when scratches issue was escalated to you within the warranty period and why was I made to keep returning with same issue again and again. Merely polishing off lenses to remove scratches is not what resolved the issue . I, my family and my social media contacts as well as general public should know about how poorly my case was handled and for them to decide if they would like to invest in high end high value, poor quality lenses as they may be conned by Lenskart as I was.

Lenskart Customer relations insensitivity and Non caring approach Lenskart . Complaint no [protected] .Kindly advise why were the lenses not replaced when scratches issue was escalated to you within the warranty period and why was I made to keep returning with same issue.Bad Co.

I am book 31 october my spects
Store executive say 3 november u get the spects
But still 4th november i have massage frome lenskart ''your product deliver your booking store''
Then i go the store
And store exicutive say your product not come our store you come tomorrow..

I am writing to express my extreme dissatisfaction with the progressive lens that I purchased from your Vellore store on September 25, 2023. The order number for my purchase is [protected].
I initially returned the lens to the store on [date] because the quality was poor and the vision was blurred. The store returned the lens to me one week later, but the frame was still an issue. I had to wait another week to receive a new frame.
Even after receiving the new frame, I am still not satisfied with the vision. The lens is still blurry and is difficult to use. I have visited the store on several occasions to try to get the issue resolved, but to no avail.
I am extremely disappointed with the quality of the lens and the customer service that I have received. I am requesting a full refund for my purchase. I am also requesting that you take steps to ensure that this does not happen to other customers.
Thank you for your time and attention to this matter

We Purchased a progressive lens worth 15, 000 INR from Lenskartstore Palarivattom on 26/09/2023. The lens quality was poor and the vision blurred after 2 days o[censored]sage, when we called the store they said will initiate exchange. However were referred to Lulumall store as the Palarivattom Store did'nt have enough stock. The product purchased from that store also was of poor quality, hence we decided to return the product.
However when we approached the store they informed that the cash purchases are not eligible for return, WHICH THE STORE STAFF NEVER INFORMED US DURING THE TIME OF PURCHASE!!!

Clearly a case of mis selling as we being walk in customers, its the responsibility of store staff to inform these details while making the payment.

The fraud was committed at different levels.

1. Poor quality lens at a whopping price of 15, 000 INR
2. Mis selling from the Lenskart employees/ Store Staff
3. Had to go from store to store multiple times to get the issue resolved
4. Loss of work days as the customer could not work with out the lens
5. Bad behavior from the store staff to cover up their fault.

I tried to do payment twice via UPI on 20th October, both the times amount was deducted but payment was failed at Lenskart end. The amount is not yet refunded

Today i have booked the slot 9Am to 12PM but noe time is 10:20 but till now the shop not open they also deal with customer in half sutter below attached image

I cancel my order on 18th Oct . But still not received my refund. Many time compliant raised, . But still no one respond. Very poor service.

I had bought a pair of sunglasses (Vincent Chase) Order ID#[protected] for my dad and myself. First my dad's and then my sunglasses got broken while kept inside the case. The customer care refuses to listen and doesn't really care about any after sales service. This company is a big blot on the startup ecosystem of India. Because of these poor quality products and such pathetic after sales service, I am definitely never ever going to trust this company. I also urge everyone to refrain from using its products as these are made of very cheap materials and they bear no responsibility after the product is sold. Btw, I am a lenskart Gold member. Not sure of what really do they mean when they say "GOLD Membership"

Claim request raised via one of the stores just got rejected, with the reason : 'rejection from vms', even though my order is still within the first 6month warranty period (and paid for insurance).
The item has been submitted at the store per the personnel's instructions and I just received a request stating claim being cancelled.
Need help with re initiating the process and getting the item replaced.

I had made an order on Thursday and then on Friday I received a message that my order has been delivered to the store and I can pick up my order from there . Today I went to the store and I found that my order has been exchanged with one of the order and it’s in Chennai . It was really disappointing. Though I was expecting a good customer service from them but they didn’t do anything except sending me an AI based chats . I explained them my concern 4-5 times but they repeated same thing . These people think that having a weak eyesight is a joke or something? It’s mention in their online page that is we will not receive the order in three days then it’s free . But what kind of Customer support they have ? Being such a big company you should take more care of your customer. I am really very disappointed and will post this everywhere in Social media as well . People should know what services lenskart is providing.

Dear Lenskart,
I had bought a new pair of specs from Lenskart on 3rd of August, but due to poor strength it's arm got broken. I reached out to Lenskart executive but he said that this can't be repaired and suggested to buy a new one.

Request you to provide with product repair or replacement

Order I'd : [protected]