Lenskart Complaints & Reviews

I want to cancel the order which i placed in near by store at Mysore, one of the representative missguided me that if you buy products under EYE CONIC SALE the frames will be used one and will be with small defects he added that you can't buy single piece u have to buy 2 as there is buy 1 get 1 free if you buy one or two the price remains same so then i ordered 2 glasses of amount 2415rs then i came back home and searched detailed in the...

Dear sir,
I have ordered 2 Eyeglasses from lenskart. But I received the quality very poor. Hence I requested a refund and return against those orders, but they are not providing me refund.
Kindly help me to get me my refund....

I ordered 1st time on lenskart but order was cancelled by lenskart then i received refund in store credit without my permission and then lenskart ordered 2nd time but order was again cancelled and i received refund in store credit then i call to lenskart customer care support for taking refund in original payment method used by me.but he was danied for this....

On 1st January 2023. I visited the Lal Quarter Krishna Nagar Store in Delhi.

The power was taken from previous specs and also the lady optometrist did the eye test. And I had already updated the salesperson that I shall be travelling abroad within a few days and I need the specs on time. I was promised that Lenskart provides 3 days guarantee else, there shall be vouchers given out.

And then after all the things...

I had an appointment on 9th January 9th, 2023 for eye check up which when the executive calle d on 9th, I got it rescheduled for 10th January
When I spoke to gaurav jha, who was supposed to visit for eye check up, he firstly denied to come as per him the area was nonservicable and later said that even if he comes he would be late than the scheduled time.on repeatedly getting in touch with lensekart team, after promising a call back,...

Dear Lenskart,

As I am your valuable customer from last so many years, facing really pathetic experience at one of your store as “Shop No 22, Jagdish Lok Apartment, West Boring Canal Rd, near Harilal's Sweets, Anandpuri, Patna, Bihar 800001” . Earlier the customer service of that store was awesome & now these days the staff of that store should be recruit if you have any Women’s special store as they are focusing on...

I had ordered John Jacobs aviator computer glasses on 17 Nov 2022. The sales representative said that it wouldn't break easily and will last for a lifetime. After 10 days of purchase, I was feeling uncomfortable in wearing the glasses. So I went to the nearest Lenskart store (Lenskart.com Flagship Store at CMH Road Indiranagar), there a technician bent the ear handles and nosepads. It was all working fine, but when today (29 Dec 2022), the...

Date of Incident : 14/11/2022
Complaint id : 21138560

This transaction happened on the purchase of products from lenskart and bill amount of Rs 600 need to be debited but wrongly they debit Rs 10000 from our credit card account. From that day we are regularly following up with them for our refund but they are keep delaying and we are calling and visiting their shop everyday. They are giving same answers every time.br...

Hi,

My father recently went through Cataract surgery. I ordered an eye glass for my father from Lenskart app. We uploaded all the information in the application (prescription, PD) and made the payment. We selected the nearest Lenskart shop address so that my father can go and check the eye glass in the shop and in case of issue it can be fixed there. App was not showing any issue in the order (order id: [protected]) and provided...

They are cheater & irresponsible because i ordered at 21nov, 2022 for one eyebear with insurance. It was defective so i returned it on 8dec, 2022. But replaced oreder is still pending & not delivered yet. Lenskart is increasing delivery time day to day. First delivery time was 15Dec, 17dec, 19 Dec, 20Dec. Now 23 Dec, 2022.

This is very long period 8Dec to 23Dec, 2022. This is joke with me. Now delivery date poponded on 25 Dec,...

My flexible frame was not fitted at one side within two month

Plz help me. How can i claim the warranty? What a poor frame quality!

Because I went to the shop and they told me you should buy a new frame, which costs 2, 500.
Anyone tell how can i resolve this?

Order ID : [protected]
MY phone no : [protected]...

I have ordered two glasses on 11th December and both are supposed to delivered by 14th December. one of them is delivered and another one is "preparing for dispatch" for last 3 days, I have contacted chat support and asked for the status and a expected date for delivery but they are unable to give me one....

Store Manager has accessed my Lenskart account without my consent & Misused it....

An lenskart salesman had ordered colour lens for me..but I am not able to find in my order history.and now the product is out for delivery...

2 orders need to be deliver at same address only order got delivered but another not delivered yet and it's showing "Consignee Not Available" what kind update is this i clearly mentioned the address as Medchal but my package went to manchiral i don't know why and now it's showing Consignee Not Available status what kind of service is this @bluedart...

I have placed order [protected]
After the payment I was infomed that it will be home delivered
I have given my pincode 690524
Now I am getting call from a DTDC corrier agent from Kottangulangara which is 7km away from my home and asked me to collect from their

I came to know that you are doing this all the time. This is much disappointing and I seriously have complaint on this issue
Whatever heights...

I just purchased a Lenskart Gold membership using a coupon but my membership is not showing on the app.

Logged in using phone no. [protected]...

Very uncomfortable store it ends as it starts, usually crowded
This store is just good for eye test but not suitable for sale of retail products .
Store keepers themselves don't know whom to assist, I got assisted by 3 of them
1 is telling other to assist and other is telling some other
Also they are misleading no one will tell you that if you buy single glasses along with lenses you get 60% offer . I got to know...

My name is Laxmi and I ordered two spectacles from lenskart. My lenses are progressive. While one frame has fitted well, other one is not suiting at all and I am not satisfied, while I was told at the store that smaller frames are better with progressive lenses.

I want to replace / refund . I bought my spectacles under buy one get one free scheme.

Kindly help
[protected]...

I have try it mobile no.To login but otp does not generated fyi...Ane reg.Mob no.[protected] ; my lenskart air frame one side support was loose (la e14641 c[protected] n-132 ce) its frame details mentioned fyr.Kindly contact with me, then please co-ordinate these no.[protected].So i would request to you please exchange frame & also i was visit to store, his try it for repair but it's loose few days after, so i can't comfortable for it....