Lenskart Complaints & Reviews

I have purchased on 4rth feb of spects for 5800 and due to technical issue double payment happened i have already raised a complaint against on that store but its been 20 days above i have not get my extra amount back still please look after the concern....

I shouldn't give even one star, very worst service and the customer service personnel did not even have time to attend us properly. They are heavily understaffed.

I ordered a frame, and i asked them to place my older lens on the new frame which is as same as the frame I had before, it was done in a hurry in no time and after wearing, I had disturbance in my sight, initially I thought it was the change in frame but I had the same disturbance for 3 weeks and i visited the store 3 times with complaints of disturbance, then I went to an opthomologist and finally she said that the lens were placed the opposite of how it should be. The left lens in the right and the right lens in the left side. I was not even sure that this is a possibility, the lenses were reversly placed .I went back to this store and asked the staff how can they be this much negligent and they didn't even have any regret and the staff said " All this happens, dont mind, I'll change the sides and give you", my question is - If incase I met with and accident or something had gone wrong with my eyesight, will they take responsibility? This store is very highly understaffed Nd they are not even conserned abt their customers, they are a partial - service based industry but they are not responsible enough. I have had a very long customer relationship with Lenskart and it's heart- wrecking to see the standard go down as they have become popular. Ever Have I had this miserable experience at any store lenskart or with any other optician. Lenskart at it's worst.

Store - Lenskart, Sharat city Mall,

Lenskart delivered useless product and no service support for that, just making noise of policies. Due to their technical issues why customer suffered. After 14 days no service.

I bought a pair of glasses for my mother last week of December.
The registration number is [protected].
One of the glasses I received was damaged.
The nose pad of the glasses had become worn.
I couldn't bring it because of my hectic work schedule.
On February 11th 2023, I went to the Lenskart MG Road branch and requested service.
They said it would take a day.
I left saying that I would pick...

On Feb 15 I placed a return request for a spects, which was accepted and returned on same day by shadowfax, now I got a cashfree payments link by lenskart to put my account details for refund which also I did, and within next half hour I received a sms that refund is complete ( screenshots attached) my account number and ifsc code details were right as told by lenskart on mails as well account number is[protected] but I didnot receive any refund, I checked my bank statement and indeed there was no payment there as well, when I approached the lenskart regarding this they assured that payment done by cashfree end and provided a transaction reference number to ask from bank, I asked bank personnel at canara bank branch of sector 55 gurgaon and they claimed they don't have any credit by lenskart in my account, it's been 3 days and everyday some executive just writes the same bot message that they are investigating but they don't do anything about it..very shameless customer service with zero empathy for customers and their hard earned money, I shared all relevant screenshot as well of bank statements and chats with bank and lenskart previous executives but I have still not received my refund

On 14 february i placed a return refund request for one of my spects which were too huge on me (Details attached below), the specs was picked on 15 feb by shadowfax and by evening of same day i received a cashfree link for refund which asked me to give my account number and ifsc code, i gave all right details, account number is[protected] and within 20 minutes i received a confirmation on my sms that refund is complete but when i checked my bank statement there was no refund or credit from lenskart, i tried approaching them and they came up with a fake utr / transaction id which they told me[protected] and told to confirm from bank, i called my bank branch employee and asked them to check (Canara bank sec 55 gurgaon) and the lady told me no such transaction credit has occurred on 15th/16th/17th feb of 2912 rupees, i have tried approaching lenskart by raising issue everyday since past 3 days and everytime they send me a bot message claiming that the refund is done, i ask them if the refund is complete, why does my bank have no credit, why is cashfree not responding to my queries, somebody please help, i checked here on consumer forum and saw many such complaints against lenskart, i am shocked such a big company scamming public with fake utr to save a mere 2912... Have shame lenskart and cashfree both are providing worst services, i have shared all the relevant statements, details, even whatsapp chats with bank person, yet everyday lenskart just claims to investigate and at end of day they drop the same old bot message expecting me to not ask for my money again! Why are you stealing from honest people?!

I have ordered for spectacles from lenskart through a field agent. 1st time tried theough upi which went to payment processing, the agent told that it failed and I paid again through debit card. Money got deducted for both payments. Now, lenskart is not returning the wrongly debited amount. I keep following up from 6th of February, they kept pushing the resolution late, started with 8th then 10th then 12th then 17th now 23rd. No proper resolution has been given, no proper communication has been shared.
Lenskart took my hard earned money and not returning it.
Order ID [protected]
Lenskart ticket id: 34437620

Lenskart just fake confrmation one mail and now no response. please help with these cheaters and take a strong action.

no one listening and listening to my query. can someone please help

2/16/23, 6:04 PM Gmail - Re: We have received your request:[protected] Lenskart.com
https://mail.google.com/mail/u/0/?ik=535e44a752&view=pt&search=all&permthid=thre...⇄ 1/4
Mrinalini Pandit
Re: We have received your request:[protected] Lenskart.com
1 message
Mrinalini Pandit Mon, Feb 13, 2023 at 10:15 PM
To: Lenskart Care
Dear All,
Thank you for hearing me out.
Request for improvement on the following concers as mentioned below.
This is also to Confirm the booking of product on price of inr 362.
Remaining INR 846.72 to be credited to same mode of payment. (here online banking was used.
Request to confirm with order and the status of delivery expected date.
Regards
Mrinalini
On Mon, 13 Feb 2023, 7:46 pm Lenskart Care, wrote:
Dear Mrinalini,
Warm Greetings from Lenskart.com!
Thank you for giving this opportunity to assist you.
This is with reference to your order #[protected].
We would like to offer our deepest apologies for the trouble you had to experience with Lenskart. We appreciate
that you understand that mistakes sometimes happen despite the numerous checks and measures. We are very
sorry that this happened to you but be rest assured it won’t happen again.
We prefer to learn and improve under better conditions but sometimes this is just not possible.
One more time we apologize for this error and we hope to keep you as part of our valued customer base for a
very long time.
As per your request we will offer the same order on price of 362.88. Please share the confirmation so that we can
process further.
Please do not hesitate to share your thoughts and feedback with us at any time.
Thanking you,
Vaibhav Sharma
Resolution Officer
On Mon, 13 Feb 2023 at 11:07 AM wrote:
Dear All,
Could you please advise on this open issue
On Sat, 11 Feb 2023, 8:08 pm Mrinalini Pandit, wrote:
Please be reminded I just received call now.. Which is too late to communicate.. Could you please be kind
enough and mindful of time to communicate over call.. Possible official hours from 9am to 6 pm IST wouod be
2/16/23, 6:04 PM Gmail - Re: We have received your request:[protected] Lenskart.com
https://mail.google.com/mail/u/0/?ik=535e44a752&view=pt&search=all&permthid=thre...⇄ 2/4
fine..
Thank you for considering and though my issue remains unresolved by end of day.
Looking forward hearing in working hours.
Hope this should be helpful in resolution rather then me just sending numerous emails one after another
On Sat, 11 Feb 2023, 7:55 pm Lenskart Care, wrote:
Dear Mrinalini,
Warm Greetings from Lenskart.com!
Thank you for giving this opportunity to assist you.
This is with reference to your order #[protected].
We wish to inform you that we tried reaching you at your given contact number, but the phone was
unanswered.
Further, we request you to share your convenient time and alternate contact number, so we can arrange a
call back for you.
Please get back to us for any further assistance and query and do not hesitate to share your thoughts and
feedback with us at any time. We are here for you.
Thanking you,
Vaibhav Sharma
Resolution Officer
On Sat, 11 Feb 2023 at 01:41 PM wrote:
It's end of day., have not received any single uodate from Lenskart..
Is this the customer care and SLA time for escalated matter for response.??
On Sat, 11 Feb 2023, 6:04 pm Mrinalini Pandit, wrote:
Gentle reminder 2
May I request for response.
On Sat, 11 Feb 2023, 4:22 pm Mrinalini Pandit, wrote:
Gentle reminder 1
Dear Lenskart team,
Would anybody wouod like to acknowledge my email and close the issue today.
On Sat, 11 Feb 2023, 2:25 pm Mrinalini Pandit, wrote:
Lenskart. Could you please be kind enough to respond/acknowledge this email.
Regards
Mrinalini
On Sat, 11 Feb 2023, 12:57 pm Mrinalini Pandit, wrote:
Please advise how Lenskart would like to compensate on such harshment to customer.
In anticipation of quicker response and resolution
On Sat, 11 Feb 2023, 11:14 am Mrinalini Pandit, wrote:
Dear All,
1.Please be reminded of the value for bringing on time product delivery lost for is lost by
Lenskart.
2/16/23, 6:04 PM Gmail - Re: We have received your request:[protected] Lenskart.com
https://mail.google.com/mail/u/0/?ik=535e44a752&view=pt&search=all&permthid=thre...⇄ 3/4
2.the product was ordered on 2nd Feb and to0day on 11th Feb i receive the update. I have
been calling lenskart support care everyday with no affirmation on delivery date. Now the
product is lost.
3. Lenkkart promise to deliver within 3 days of order placing. today is exactly 10th day from
2nd Feb when the product is yet not delivered.
4. the premium price of delivery is paid by me.
5. Lenskart today says that that above facility of 3 days is only for metropolitan city. then
should i pay the premium pice for non mentropolitan city.
6. Lenskart startup had a purpose to reach out to remote location. Is this is the orgaisation still
focussed with same thing as on date.
for above, i should be compensated for 70% on the price paid 1209.6 INR on the above reason
mentioned. Total to be paid as INR 362.88 as compensation on the delay, harassment, false
commitment, misleading customer, not communicating right action at time. Neither i want
replacement/ nor refund at this product as the lost time, harassment cannot be taken by
Lenkkart but it can only be compensated at this moment,
Note: Please get this cleared at the earliest as the compensation is must for suffering i have
gone through.
Kindly advise, if above statement will not be taken by Lenskart.
It is requested to avail reduction on INR 500 more on the product price
On Sat, 11 Feb 2023, 10:37 am Lenskart Care, wrote:
Dear Mrinalini Pandit,
Greetings from Lenskart.com!
According to our conversation on the phone, I would like to inform you that your order was
lost by the courier partner, so we are unable to provide delivery for your order, and we have
scheduled a callback from our supervisor for a better resolution.
Awaiting response!
Inconvenience is highly regretted.
Sincerely,
Bhawna
Lenskart Customer service
On Thu, 09 Feb 2023 at 06:02 AM wrote:
Dear Customer,
Thanks for writing to Lenskart Customer Service.
This is an acknowledgement email to confirm that we have received your request and a
ticket has been created. Our support staff will be reviewing your request and will get back
to you.
Happy to help
Lenskart Support Team
[protected][protected][protected][protected][protected][protected]--
This email may contain confidential and/or privileged information. If you are not the intended
recipient (or have received this e-mail in error) please notify the sender immediately and delete this email. Any unauthorized copying, disclosure or distribution of this e-mail, or the material in this e-mail
is strictly prohibited. Any views or opinions presented are solely those of the author and do not
necessarily represent those of Lenskart.
[protected][protected][protected][protected][protected][protected]--
[protected][protected][protected][protected][protected][protected]--
2/16/23, 6:04 PM Gmail - Re: We have received your request:[protected] Lenskart.com
https://mail.google.com/mail/u/0/?ik=535e44a752&view=pt&search=all&permthid=thre...⇄ 4/4
This email may contain confidential and/or privileged information. If you are not the intended recipient (or
have received this e-mail in error) please notify the sender immediately and delete this e-mail. Any
unauthorized copying, disclosure or distribution of this e-mail, or the material in this e-mail is strictly
prohibited. Any views or opinions presented are solely those of the author and do not necessarily represent
those of Lenskart.
[protected][protected][protected][protected][protected][protected]--

2/16/23, 6:04 PM Gmail - Re: We have received your request:[protected] Lenskart.com
https://mail.google.com/mail/u/0/?ik=535e44a752&view=pt&search=all&permthid=thre...⇄ 1/4
Mrinalini Pandit
Re: We have received your request:[protected] Lenskart.com
1 message
Mrinalini Pandit Mon, Feb 13, 2023 at 10:15 PM
To: Lenskart Care
Dear All,
Thank you for hearing me out.
Request for improvement on the following concers as mentioned below.
This is also to Confirm the booking of product on price of inr 362.
Remaining INR 846.72 to be credited to same mode of payment. (here online banking was used.
Request to confirm with order and the status of delivery expected date.
Regards
Mrinalini
On Mon, 13 Feb 2023, 7:46 pm Lenskart Care, wrote:
Dear Mrinalini,
Warm Greetings from Lenskart.com!
Thank you for giving this opportunity to assist you.
This is with reference to your order #[protected].
We would like to offer our deepest apologies for the trouble you had to experience with Lenskart. We appreciate
that you understand that mistakes sometimes happen despite the numerous checks and measures. We are very
sorry that this happened to you but be rest assured it won’t happen again.
We prefer to learn and improve under better conditions but sometimes this is just not possible.
One more time we apologize for this error and we hope to keep you as part of our valued customer base for a
very long time.
As per your request we will offer the same order on price of 362.88. Please share the confirmation so that we can
process further.
Please do not hesitate to share your thoughts and feedback with us at any time.
Thanking you,
Vaibhav Sharma
Resolution Officer
On Mon, 13 Feb 2023 at 11:07 AM wrote:
Dear All,
Could you please advise on this open issue
On Sat, 11 Feb 2023, 8:08 pm Mrinalini Pandit, wrote:
Please be reminded I just received call now.. Which is too late to communicate.. Could you please be kind
enough and mindful of time to communicate over call.. Possible official hours from 9am to 6 pm IST wouod be
2/16/23, 6:04 PM Gmail - Re: We have received your request:[protected] Lenskart.com
https://mail.google.com/mail/u/0/?ik=535e44a752&view=pt&search=all&permthid=thre...⇄ 2/4
fine..
Thank you for considering and though my issue remains unresolved by end of day.
Looking forward hearing in working hours.
Hope this should be helpful in resolution rather then me just sending numerous emails one after another
On Sat, 11 Feb 2023, 7:55 pm Lenskart Care, wrote:
Dear Mrinalini,
Warm Greetings from Lenskart.com!
Thank you for giving this opportunity to assist you.
This is with reference to your order #[protected].
We wish to inform you that we tried reaching you at your given contact number, but the phone was
unanswered.
Further, we request you to share your convenient time and alternate contact number, so we can arrange a
call back for you.
Please get back to us for any further assistance and query and do not hesitate to share your thoughts and
feedback with us at any time. We are here for you.
Thanking you,
Vaibhav Sharma
Resolution Officer
On Sat, 11 Feb 2023 at 01:41 PM wrote:
It's end of day., have not received any single uodate from Lenskart..
Is this the customer care and SLA time for escalated matter for response.??
On Sat, 11 Feb 2023, 6:04 pm Mrinalini Pandit, wrote:
Gentle reminder 2
May I request for response.
On Sat, 11 Feb 2023, 4:22 pm Mrinalini Pandit, wrote:
Gentle reminder 1
Dear Lenskart team,
Would anybody wouod like to acknowledge my email and close the issue today.
On Sat, 11 Feb 2023, 2:25 pm Mrinalini Pandit, wrote:
Lenskart. Could you please be kind enough to respond/acknowledge this email.
Regards
Mrinalini
On Sat, 11 Feb 2023, 12:57 pm Mrinalini Pandit, wrote:
Please advise how Lenskart would like to compensate on such harshment to customer.
In anticipation of quicker response and resolution
On Sat, 11 Feb 2023, 11:14 am Mrinalini Pandit, wrote:
Dear All,
1.Please be reminded of the value for bringing on time product delivery lost for is lost by
Lenskart.
2/16/23, 6:04 PM Gmail - Re: We have received your request:[protected] Lenskart.com
https://mail.google.com/mail/u/0/?ik=535e44a752&view=pt&search=all&permthid=thre...⇄ 3/4
2.the product was ordered on 2nd Feb and to0day on 11th Feb i receive the update. I have
been calling lenskart support care everyday with no affirmation on delivery date. Now the
product is lost.
3. Lenkkart promise to deliver within 3 days of order placing. today is exactly 10th day from
2nd Feb when the product is yet not delivered.
4. the premium price of delivery is paid by me.
5. Lenskart today says that that above facility of 3 days is only for metropolitan city. then
should i pay the premium pice for non mentropolitan city.
6. Lenskart startup had a purpose to reach out to remote location. Is this is the orgaisation still
focussed with same thing as on date.
for above, i should be compensated for 70% on the price paid 1209.6 INR on the above reason
mentioned. Total to be paid as INR 362.88 as compensation on the delay, harassment, false
commitment, misleading customer, not communicating right action at time. Neither i want
replacement/ nor refund at this product as the lost time, harassment cannot be taken by
Lenkkart but it can only be compensated at this moment,
Note: Please get this cleared at the earliest as the compensation is must for suffering i have
gone through.
Kindly advise, if above statement will not be taken by Lenskart.
It is requested to avail reduction on INR 500 more on the product price
On Sat, 11 Feb 2023, 10:37 am Lenskart Care, wrote:
Dear Mrinalini Pandit,
Greetings from Lenskart.com!
According to our conversation on the phone, I would like to inform you that your order was
lost by the courier partner, so we are unable to provide delivery for your order, and we have
scheduled a callback from our supervisor for a better resolution.
Awaiting response!
Inconvenience is highly regretted.
Sincerely,
Bhawna
Lenskart Customer service
On Thu, 09 Feb 2023 at 06:02 AM wrote:
Dear Customer,
Thanks for writing to Lenskart Customer Service.
This is an acknowledgement email to confirm that we have received your request and a
ticket has been created. Our support staff will be reviewing your request and will get back
to you.
Happy to help
Lenskart Support Team
[protected][protected][protected][protected][protected][protected]--
This email may contain confidential and/or privileged information. If you are not the intended
recipient (or have received this e-mail in error) please notify the sender immediately and delete this email. Any unauthorized copying, disclosure or distribution of this e-mail, or the material in this e-mail
is strictly prohibited. Any views or opinions presented are solely those of the author and do not
necessarily represent those of Lenskart.
[protected][protected][protected][protected][protected][protected]--
[protected][protected][protected][protected][protected][protected]--
2/16/23, 6:04 PM Gmail - Re: We have received your request:[protected] Lenskart.com
https://mail.google.com/mail/u/0/?ik=535e44a752&view=pt&search=all&permthid=thre...⇄ 4/4
This email may contain confidential and/or privileged information. If you are not the intended recipient (or
have received this e-mail in error) please notify the sender immediately and delete this e-mail. Any
unauthorized copying, disclosure or distribution of this e-mail, or the material in this e-mail is strictly
prohibited. Any views or opinions presented are solely those of the author and do not necessarily represent
those of Lenskart.
[protected][protected][protected][protected][protected][protected]--

Dear Nodal officer,

I'm really disappointed with lenskart customer service. I really felt heartbroken as I didn't expect such behavior from Lenskart.

Firstly I would like to bring in your notice that I visited lenskart Airoli showroom in Jan 2023. I asked her how much particular glassware with power will cost? She said 4400/-, if I buy 1 eye wear it will cost 4400 and if I buy 2 Eyewear still it will cost...

I have ordered a buy 1 get 1 eyeglass from lenskart in January 2023. Then I proceeded for the exchange because the submitted powers were wrong. One eyeglass has been successfully exchanged but the other one was placed an exchange with another frame by lenskart without my consent. Then lenskart customer care said that the exchange will be cancelled but the glass will be picked and I'll recive store credit and with the help of store credit they'll help me place the glass of my choice within the same price range and I won't have to pay. After that the store credit did come but they didn't help me place new glasses. Then I contacted them and then they placed the order but it said that I'll have to pay more 717 rupees. After that I again contacted and cancelled that order and they again placed another order where I didn't need to pay. But the order didn't show up in my account, so I contacted again and they said that this order is placed on another number! They said that another account has been merged with my account and the order placed there! Then I again raised complain they again cancelled it and told me to wait for store credit... Then the store credit also gone at that account! My store credit went to that account which is merged. Then they told me to wait for 48 hours so that my number will be merged with my account and store credit will come into my account... But it didn't happen they're keeping me on wait from many days and my store credit is also now on another person's account and my exchange order is also not placed.

I have ordered an eyeglasses on 6th February 2023, and it was delivered on 9th February 2023, the packaging was sealed packed but when i opened the box there was no eyeglasses.
[protected] is my order I'd.
This was a very bad experience from purchasing from lenskart

Hi There

From past 2/3 weeks almost every day calling the help desk & no result yet. Attached specs return receipt (attached here too) & provided all the details asked by your team. Every time I called I was given the promise that the issue would be resolved in 24 hours. Even today when I called the same answer is given.

Problem statement:
a) 2 john jacobs specs returned of order [protected]/[protected]...

Sur,
With due regards, I would like to inform you that I purchased two photochromatic specticals from janupur jammu (Jammu and kashmir) store vide order no [protected] on December 9th 2022. I used one pair of specticals for a month & a half then I found minute scratch on both the lenses but it became worst within a couple of days. Then I went to lodge compliant to the same store, they refused to help me.
On the day of purchasing I was promised warranty for any defect, but now they refused to exchange.
So I request you to kindly look into the matter

I bought frame from lenskart and break occurred in joint of glass within 3 months. lenskart make a fool to customer's selling very poor quality products.

I got my glasses as per below details
The frame got broken in Jan month just in 5 month

Worst quality frame you delivered me

I am going to complain this in tweeter

Delivered: Lenskart order [protected] with Lenskart Air Eyeglasses is delivered. Track at https://x.narvar.com/2tKt69N

This customer service in the lenskart Bilaspur store is really bad, they don’t know how to talk to their customer, and when me and my dad were talking about how bad is the customer service is, the staff is asking us what are we talking about. Even while showing the product, they were least interested.

I went to lens kart Kalyan nagar to repair my specs ( issue in the specs it's 2 months old and it become very losse for me and one is new specs and other one i have changed the lens). One execute went to to repair and he brought the specs more wide and he damaged the side support. And he said he will discuss with his supervisor and he took 20 min to return saying that his supervisor having food. And supervisor came after 30 min and she said we can't do anything and i told them to tight the side support and give. She said okay and she said it will take 10 to 15 min. So me and wife went for dinner for 30 min and came back. One specs they made okay and other specs is still not fitted and i said that to excutive.. his response is that's it we can't do anything and i got anger and asked give me the specs how i given to you. Then he went to repair and took 15 min

He is very smart that he changes the side support of other specs and connected to my specs.do you guys think iam a fool.

Now u guys tell is this the experience the customer to get. Refund my money

Sharing the pictures and sure i will file a case

Hi Team,

I have ordered 2 Eyeglasses from lenskart on 09/01/2023. Order placed at VR Punjab Mall - Fossil Eyeglasses #[protected] for Rs. 10304.00. I made the staff clear that I am travelling overseas on 14/01/2023. I did go to the store on 13/01/2023 and the glasses were ready but the power of my glasses were incorrect, they tried to convince me a lot it will be fine after you where it for couple of days but the end they were convinced that yes it was not right and was ready to cancel the order. Hence I requested a refund and return against those orders, they agreed and was advised that will be able to put a refund on 14/01 and they will do it on their end and send me an email (also I provided my number which I was using in India and my overseas number) and the whole procedure will take 1 week as I was travelling overseas. When rang on 14/01 to get a confirmation they advised they have some technical
Issues and they could not put a request to return. I asked my brother to go to the store and ask them about the refund and what I get to hear is we are in the process and your sister will be reciving an email. It has been a nightmare dealing with Lenskart and worst customer experience.

Kindly help me to get me my refund as soon as possible

Within two months o[censored]sing the glasses i observed that the right side glass has left its green colour coating and now its of no use now because it is not filtering blue light.
With the hope that i am buying a premium quality product but i think i was wrong, Now i hope you will provide the good serivice to your customer, i hope this hope would not break,
Thanks, Please Resolve the issue ASAP as i am working on some project so i have contnuous need of glasses.