[Resolved]  Lenskart — Lenskart fraud

Address:New delhi
Website:lenskart

I ordered an spectacles first time using lenskart on 19 march 2022 which should be delivered to me on 24 march 2022 but when I asked there customer care through whatsapp on 22 march 2022, they are forcing me to cancel the order as they won't deliver the spectacles. When I complaint they kept me on hold and then an email came that they are unable to contact me but there was not even one call from them.
order id [protected]
Product name: Lenskart air eyeglasses + Economy Lens NAG + Scratch resistant
Amount paid : 1287 rupees.
I asked them to deliver it on time but they kept forcing me to cancel the order without any valid reason.
I even have an gold membership yet they give so bad services.
Desirable resolution : Deliver my eye glasses on time and try training your customer care executives more as they are useless.
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Apr 26, 2022
Complaint marked as Resolved 
Verified Support
Mar 23, 2022
Lenskart Customer Care's response
Hi Arpit, Sorry to hear about your unpleasant experience. Please help us with your order/contact number at [protected]@lenskart.com. We will get back to you as soon as possible. Thank you.
Verified Support
Mar 26, 2022
Lenskart Customer Care's response
Hi Arpit, please note that we are working on the issue raised by you. Kindly bear with us and allow some time. Solicit your patience.
Complaint comments 

Comments

I have ordered a product I didn't received the product but in app it is showing that product is delivered and I didn't get any call from delivery boy when it should be delivered lenskart is a fraud app do not trust them my order I'd is [protected]

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