Lenskart Complaints & Reviews

Order ID: [protected]
I placed an order on 1st Feb on lenskart and I received a damaged product so I decided to return it, first of all the return process was extremely slow and it took almost 10 days just get the pickup done, and then I decided to personally go and drop the second pair of glasses at the store personally and since then I have been waiting for my refund, I returned it on 21 Feb and they told me that I will get the refund within a week. On 22nd Feb I get a confirmation saying that refund was completed and no money was transferred to my account, since then it has been a month, every week I go and ask them for a refund and they tell me to wait another week. This has been the most terrible customer support I have ever seen. It's like I'm pleading them for the money that they owe me, every time I raise a ticket I get the same answer, "sir it has been initiated on our end", or "someone from our team will get back to you", this has been a very frustrating experience, they even asked me to provide my bank statements which is something an e-commerce website is not supposed to, I went ahead and provided that and then also I get the same response. They don't care about the customers, this behavior is just terrible and unacceptable.

Order ID: [protected]
I placed an order on 1st Feb on lenskart and I received a damaged product so I decided to return it, first of all the return process was extremely slow and it took almost 10 days just get the pickup done, and then I decided to personally go and drop the second pair of glasses at the store personally and since then I have been waiting for my refund, I returned it on 21 Feb and they told me that I will get the refund within a week. On 22nd Feb I get a confirmation saying that refund was completed and no money was transferred to my account, since then it has been a month, every week I go and ask them for a refund and they tell me to wait another week. This has been the most terrible customer support I have ever seen. It's like I'm pleading them for the money that they owe me, every time I raise a ticket I get the same answer, "sir it has been initiated on our end", or "someone from our team will get back to you", this has been a very frustrating experience, they even asked me to provide my bank statements which is something an e-commerce website is not supposed to, I went ahead and provided that and then also I get the same response. They don't care about the customers, this behavior is just terrible and unacceptable.

I placed an order with order no: [protected] and out of the 2 spectacles, one of them didn't fit and I want to return it and place another one instead of it. The spectacle that I want to return is Blue Red Full Rim Vincent Chase with a Bifocal lens. Can you kindly help me in this regard? Thanks.

The screws for this particular eyeglasses are not available at the stores.

A few days ago I lost a screw from my specs Went to the nearest store in Chembur for the repair and after searching for nearly half an hour the guy at the store told they don't have such screws available with them since they haven't been supplied by the company it self.
Good thing the guy at the store managed to fix it with the on-display specs of the same kind, but please either make such spares available or stop manufacturing these kinds of specs.

Sick service I am still awaiting my refund for the glasses which was returned on 27th February 22

Lenskart store is far from my place. Status of the product was showing as delivered. Once i reach the store, handed over only one product and declined to handover another product. Asked to come again. Am disappointed with their services.

Recently I made an order for my frame & lenses and asked them to deliver them at my home which accepted and ensured it will happen . Now after receiving the order at their outlet they are forcing me to come and collect my order. This is the services they are offering me .which is beach off commentment .

Even after calling to outlet they took it very lightly . After my push to them they said will deliver but. Till now no order has been delivered nor any update has been given.

At the time of booking glass thickness was specifically discussed with the manager at store multiple times because it was an important matter for me, and the store manager assured me that the glass thickness would not be thicker than the one i was currently using. After being satisfied with his commitment i placed the order, but on receiving my glasses the thickness of glass was merely double the size which i was currently using. It was very disatisfying and it makes feel very disheartened. Very poor service from the end of lenskart team sakchi Jamshedpur team.

I purchased a pair of glasses in the month of Sep with Bi polar glasses. Once the product was delivered, it had major issues with the power of the glasses. The matter was discussed with the Field staff. As wearing the glasses was resulting in nausea and dizziness, thus making unusable/ unwaerable. The Filed rep assured us that it will be resolved i[censored]sed constantly and incase the problem is not solved he advised us to buy insurance so that he can replace the glasses after three months. rather he forced us to take insurance by offering discounts over and above the market discounts. As advised by the Optho we contacted him in the month of Jan 22, to our surprise he simply reverted back that he has left the Company.. We came to know that the Optho was operating and hired by Lensekart without any valid qualifications. This further justify the wrong assessment by the Optho in ascertaining the glasses power. However, we brought out th eissue with Lensekart customer care and promptly our case was reassigned to new Field Optho.. Now this new Optho kept us in waiting for two days on the appointment hours, but never turned up for the visit .. Third day the Coustomer care rep informs us that the Optho detailed to us was not fit/trained/ competent to take to the complaints and new Optho will be detailed .. Voila once again the same Optho calls up and informs us that he will be coming to resolve the issue so better be available at 1730 at home ..At this We asked him reasons for not keeping the previous appointments for which he replies that he had no experience/understanding towards complaint resolutions of old glasses and work only on new glasses. It appears that he was re-briefed to grease me, for some new scheme product this time.. so we asked him for his qualification etc.. Thereafter there was a Big silenec from Lensekart Customer care, their local associates and Optho.. Thanks ; ( PS if i am using the glasses upside down it actually serve the purpose)

Dear sir,
I have purchased a spectacle from lenskart vide product id [protected], dated 16/10/2021 online. The product damaged in a very short span of time i.e. within 6 months. Frames divided into 2 parts and while contacting customer service representative, they are informed to visit retail outlets for repair. Here I would like to say that my product is under warranty and it is not acceptable for me to get it repaired as it will not be as good as Original one after repairing. Further, the company representative assured for doorstep services at the time of buying as I purchased from door steps only.
So, I am hereby requesting you to look into the matter and arrange for immediate refund of amount or replace the item as I am not satisfied with existing one.
Thanks & Regards,

I placed an order for my specs and I can't find to input the power details and i found out I have to enter the power details after the payment only and i made the payment and after that they are explaining that I cannot get that frame for my power requirements if that so they have to mention somewhere about the power limitations for specific frames but I searched everywhere 8n the application but I can't find it then it is their fault for to make false hope to customers and right now I am requesting to cancel the order and to refund the money but for that reason they are not responding properly they said that they will be arranging a call back but no one makes a call back then I have to call them again and again then the same situation go up and now it is fourth day continues like the same with no response properly and I'M ARVINDDHAN MY ORDER NUMBER IS [protected] please make sure there is a good response as I'm a lenskart gold membership person but facing these types of nonsense issues for their incompatibility

I am buying gold membership of 600 rupees for one year by using coupon.by the help of coupon I paid only 46 rupees ..in order there showing your membership is activated but in my profile didn't show that the gold membership is get activated..but i pay money for this but unable to get gold membership in my no or lenskasrt profile...

I had ordered a pair of glasses in Jan 2020 in different powers but same frame from lenskart dlf mall noida but after 4-5 times the situation is the same, till date lenskart is unable to provide me the glasses despite visits to the store

My frame one side screw getting up and I went to showroom but they said the warranty completed. i used that pair only one time. i did not get time to go to the showroom.

Refund in original mode of payment in bank transfer not done yet, instead credit score is provided for future buying.
Kindly check why this type of cheating business they are conducting.
Order# [62287892].
I requested return for the products and refunds in original mode of payment but after return they just gived me store credit. I want my money as a cash or in bank.

I placed an order with order no: [protected] and In the payment sections I paid as a guest from the mobile number: [protected] as I didn't have an account in Lenskart at that time, after the payment, It said the payment is a success ( I have the payment SS for your reference) and after the payment when I was entering the prescription values, It stopped immediately stating that the payment is failed ( I have attached the SS for your reference ) but the payment is done successfully and the amount has been cut from the bank as well ( I have attached the same for your reference ). As I paid as a guest, I was unable to view or track the order. Can you kindly look into this matter? Thanks.

I have booked a home eye checkup on Feb23 via website for 25th Feb
i contacted lenskart on feb 25th, they gave me 24-48hrs for resolution
i contacted them again on Monday Feb 28th, they again postponed to March 1, now when i contact them, they are again postponing to March 2nd
order ID [protected]

My Brand new Half frame spectacles' lense just pop up due to loosening . I have not expected that a huge company like lenskart will give low quality products. I think that I would have bought it from a local store nearby . It will not give such a defective frame
The lenses are so expensive if it continues to fall again and again it will get damaged.
Then the worker at the showroom started giving excuses that in half frames this problem is common. Also told us for insurance .
When we bought it no one there even told us about the insurance and this problem of half frames.
They just feel selling is the most important .

I opted for lenskart home visit and placed order for my entire family (10 in number with a value of INR 14k+).

Not a single powered specs were delivered with accurate power. After, continues, painful and false promises by the representative...here is the current status.
1- 4 pcs ordered for my son, I now spent additional and got correct powered glasses from local vendor - Promised return with refund PROMISE NOT KEPT
2- For self -- Rep broke my existing specs, from the two ordered I kept one and returned the other (Due to incorrect power specifications). PROMISED REFUND, not honoured.

Wanted to try one last time before approaching legally for commitment not kept.

Shivanand
[protected]

I am buyer of lenskart, but when i ordered my lenses
order code [protected]
order code [protected]
from zirakpur store (140603)
SCF 3, GF, TULIP PLAZA, VIP ROA
THE STORE MANAGER(phone no is [protected]), gave me the appointment on 23rd feb 2022 how to use lenses as i m a first time user, by reaching on time with a small kid he asked to wait for another 45 min as his staff was not there in store, when i asked him what is the purpose of the appointment, with a small kid i cannot wait for so long, please give me home delivery and tell the person to teach me how to use., he refused and started showing me the attitudeA.
again on 24th i asked him can i come so that someone can teach me, he said i will tell you in a while but he didnt called me back.

i want an enquiry to be so rude with lady who dont know how to use lenses.Also i can file a complaint in consumer court too, as i have video that too i can put on instagram, but not doing it .Please resolve at your end.
Aditi ([protected])