[Resolved] Lenskart — My Oakley frame got rust.

Madhug14

from Hyderabad, Telangana

Address:	Visakhapatnam, Andhra Pradesh, 530007
Website:	Www.lenskart.com

My Oakley frame got rust. I showed at vizag local lenskart center 6 months back. They asked me to submit the frame for 1 week which is not possible to me at that time. Again in December I complained regarding this rust, they spoke to area manager and in a week they're going to exchange the frame. After 1 week I approached and I was told that area manager will come and see the frame, they will inform me at the time of his visit. But still no intimation. Please solve the issue immediately. Thank you.
Regards
Madhu [protected].

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Mar 17, 2017

Complaint marked as Resolved

Lenskart customer support has been notified about the posted complaint.

Verified Support

Jan 30, 2017

Lenskart Customer Care's response Dear Madhu, we are really sorry for the bad experience. We never want our customers to have a bad experience while shopping with us. We will be calling you shortly to assist you better towards your concern.