Lenskart Complaints & Reviews

I placed an order in lenskart store in HSR, Bangalore. Unfortunately, both the spectacles were defective. We decided to return and have been following up for close to 2 months now, but not getting the refund. I have to keep oscillating between the lenskart customer care and the store. I just get a response saying it will be done soon. But that soon is just not turning into the present.
I had raised a ticket in lenskart and it was closed saying the refund is processed when it was not. I reopened the ticket and nothing happened after that. It has been a pathetic experience, there is no escalation matrix to escalate the issues and the customer care has standard answers to give.
The order no. is: [protected].

Such a bad service and pathetic customer handling by lenskart. They are cheating consumers on the sake of online marketing. I have placed an order [protected] on 11th january and still it has not been reached to me. I have called customer care 6-7 times and each time they will only say that we will come back to you with in 24-48 hours but then no show. There is a glitch system and they are not accepting it. I am attaching proof as one of my order is in pending state from 1 year.

As per the product scheme they should refund me the full amount and send the order to me. But still no one is even responding.

I will never again even think about lenskart while it comes to specs and eye power checkup.

On Mid January arround 13-14th I have ordered a home eye checkup from lenskart.The power given to me was completely wrong, when I have received two specs from lenskart I had started trouble adjusting them. I ordered one more eye checkup within next two days and the new optician from lenskart confirmed the power was wrong, but the power he prescribwd was wrong again, I have confirmed the same from Manipal Hospital. I initiated a return the very same day, and no courier partner was even assigned for the same for almost 3 to 4 days, I had to call the customer service several times and then finally the same guy who came 2nd time for the eye checkup came and picked my order. After 2 or 3 more days when I called the customr service I found out the orser was not even returned. I had to explain the whole story over and over again when finally 2 days ago I came to know the money came back as lenskart store credit, where I HAVE MENTIONED TO LENSKART CUSTOMER CENTER AND THE PICKUP GUY OVER AND OVER, VERY EXPLICITLY THAT I DO NOT WANT STORE CREDIT AND WANT A REFUND TO THE SAME CREDIT CARD ACCOUNT. When I called again the customer center foe the same the service representative keeps saying you have to wait until the order gets back to warehouse where we will do a quality check(i barely used the spwcs, point to be noted).When I am asking please give me a certain date, say today is 31st January, by when I can expect lenskart will initiate the refund, his answer is there is none, and he keeps repeating the same sentence, trying to councill me and asking me to stay calm.

This is probably the worst possible experience I have received from any store, which is also claims to be related with medical and health industry. I want to report this scenario and is also asking everyone try and keep away from this company. I am also thinking about filling a legal complaint against lenskart.

My Oakley frame got rust. I showed at vizag local lenskart center 6 months back. They asked me to submit the frame for 1 week which is not possible to me at that time. Again in December I complained regarding this rust, they spoke to area manager and in a week they're going to exchange the frame. After 1 week I approached and I was told that area manager will come and see the frame, they will inform me at the time of his visit. But still...

#[protected]
This is open for almost a month now.
I had mistakenly returned a wrong product. Instead of returning Vincent Chase I returned an IDEE product which was brand new and looked similar but was costlier. I initiated a ticket, to re-return the correct product and have mine back. Re-return was done very fast but when it came to returning my product Lenskart says, they had received the IDEE product with one lens missing and they will return the same which is absurd because
1. Why will someone ask back for a product with missing lens
2. the pick guy would have noticed a missing lens
3. Refund is done after checking the product says Lenskart policy and I did receive a refund
All this means that I had not returned a defective product.

I want my product back or anything instead of that.

I bought a glasses from Lenskart. They were delivered to me on 31st Jan 2014. The frame was good but the power of the lenses were different from what I ordered. My power was -2.75 for right as well as left eye. They delivered me the glasses with power of -3 for left eye and -2.75 for right eye. I didn't know about it at that time and trusted the company. only recently when I visited a few doctors for Eye test I got to know that power of my...

I have spend 30 minutes at Lenscart outlet at somajiguda hyderabad and selected a product and the price tag shows Rs 629, and when i proceeded for billing they are asking me to pay RS 1045, when questioned the manager he says its their policy to change the prices and they dont have resources to change the price tags when the price changes. That to he says they change it everyday for no reason.

AS per law these guys are not suppose to change anything above the price tag, I going to file an FIR against the manager who was abusive to me and also on Lens cart for charging me double the MRP.

Attached is the letter from manager he gave me in writing that they charge more than MRP.

Please do the needful and take action against Somajiguda branch Manager of lens cart and give me a explaination or I will file and FIR against the unlawful thing you guys are doing.

Regards,
Changesh Khan
[protected]

Very bad service. I ordered my lenses from Borivali west Sie.V. road address. first, they told me that I can receive that within 7 days from the stores only but mistake of them for typing address, I received in after 11 days from the stores only. ** next day I was travelling to out of station and at the function when I wore the lenses which is two different in both the eyes. after returning the lenses they were saying within 7 days I will receive it from the store but today after a week they are asking me my address as they will place the order today. Such pathetic service.

Order no:[protected]/[protected].
Order date:10 nov 2016 15:25:15.
Product cost : 1250

Payment was made as 50 rupees cash + 1200 rupees store credit.
The provided glasses were too small to fit so returned them.
I asked for refund of complete amount 1250 in my bank account.
Numerous promises were made but till date 1200 rupees not credited in my account.
Now its already 1 month, so why lenskart should not pay me with the interest? For keeping my money over 1 month.

Following are the attached files:
1) receipt of product returned.
2) email conversation 1
3) email conversation 2

Dear Concern

I am writing this mail with huge disappointment n regret that I shouldn't have gone to your showroom in fact I should have gone to some local vendors at least they are capable of delivering the promise.
I really don't think you n your management has any idea how much problem I am facing specially when I don't have any spare eyeglasses as it was broken.
It was my birthday when I visited your showroom in elante mall first time and me n my wife we both were happy as we really like the frames.And before placing a order I have requested your showroom staff to kindly provide specially mine one on urgent basis n they said don't worry sir you will get your glasses with in a week.We were ok with the week's time as we were happy with the frames that we got at your showroom.
But when I got the message regarding the delivery time which was mentioned 1st of Dec, then I again enquired with your staff on phone regarding the delivery time as it was more than what they have promised and again they said don't worry sir you will surely get your eyeglasses with in a week's time.
But even after a week when I didn't get my eyeglasses, I once again visited your showroom and I was surprised to see the behavior of same staff member who sold me those frames .when I asked them about my glasses, and the reply was sir you can cancel the order or you have to wait as we can not do any thing.I don't believe this is the way you behaive with the customer once the customer gets trapped in your sweet talks.Nobody was there to take the owner ship and moreover they were giving me the idea's of cancelling the order.And then once again one of your manager again promised me sir don't worry I am writing the mail right away for delivering the glasses on urgent basis and it will be delivered at your home address .
But again what I got in my hands is fake promise. And when I got the mail the mail from your customer support regarding the delay and 300 points which you will add in my account. I was actually surprised because it was actually like giving a bribe to keep the mouth shut and wait for more few days. I was actually surprised that you guys actually believe that after facing so much trouble in dealing with your company I would put a step in your showroom again. I really thought that lenskart is a big brand and I trusted you guys but now I feel like I have been cheated.
I would never ever recommend lenskart to any one infact I am thinking of posting this incident on social media so that people will come to know about your after sales services.
Still I have no idea how many days you will take more as it's already been more than two weeks.
And I think it shows how incapable your management is and feels like nobody is even care.
Never thought that I would face disappointment from you guys.
😞😞

Anil sareen
Show quoted text
Dear Team

I strongly believe that only incapable person believes in sorry kind of words.Still I don't have any idea how many days you will take more.
I don't think you have any idea how much trouble I am facing right now.let me tell you most of the time I spent on laptop in my office n it's been more then 15 days since I have placed my order.Thanks to you and your team efforts I can not concentrate on my work.i can not spend more than half an hour's on laptop n if I do so I start feeling headache.Not only me but my is also suffering just because of your mismanagement.You guys are actually making me feel like handicap.My boss thinks that I am making excuses.
Today again I went to your showroom just to understand where are my eye glasses.but still it has not reached there also.This was third visit to your showroom.
This irresponsible behavior of your is forcing me to drag you in consumer court.So that I can save others from you .
Need your explanation on this and want to understand why I should not go to consumer court or post your apologies on social media and what steps you are taking to cover the damage.

Anil sareen
Show quoted text
Dear Team

It's been two days since I drop my last mail regarding my concerns and since then no body have reverted back .This kind of behavior is unacceptable for me and not easy to digest.

Now I want you cancel my order and refund my money asap with the detail clarification why you have failed to deliver in given time and why no body have taken any action to resolve this.

Every single minute of delay from your side is forcing me to drag you in consumer court.
I am surprised to see even your customer service department also least bother about complaints otherwise they would have come up with some kind of solution which is annoying me the most.I as a client paid you money n I am the only one who is suffering.

Hope to hear from you at the earliest with the detail clarification

Anil Sareen
Mob [protected]

Show quoted text
Dear Concern

I don't understand what resolution you have provided.I have marked three mails but no body is reverting back.Nobody even tried to contact me. Unprofessional behavior of your customer support is really annoying me
After all this, it's only me who is suffered and you guys are not even bothered to reply.
I have never ever experienced such kind of poor customer support.
As I asked earlier also and I am asking it again how you gonna compensate the problems which I have faced because of you.

Reply at the earliest.

Thanks
Anil sareen
This is the mail which I sent second time but still no resolution..

Dear Concern

I am writing this mail with huge disappointment n regret that I shouldn't have gone to your showroom in fact I should have gone to some local vendors at least they are capable of delivering the promise.
I really don't think you n your management has any idea how much problem I am facing specially when I don't have any spare eyeglasses as it was broken.
It was my birthday when I visited your showroom in elante mall first time and me n my wife we both were happy as we really like the frames.And before placing a order I have requested your showroom staff to kindly provide specially mine one on urgent basis n they said don't worry sir you will get your glasses with in a week.We were ok with the week's time as we were happy with the frames that we got at your showroom.
But when I got the message regarding the delivery time which was mentioned 1st of Dec, then I again enquired with your staff on phone regarding the delivery time as it was more than what they have promised and again they said don't worry sir you will surely get your eyeglasses with in a week's time.
But even after a week when I didn't get my eyeglasses, I once again visited your showroom and I was surprised to see the behavior of same staff member who sold me those frames .when I asked them about my glasses, and the reply was sir you can cancel the order or you have to wait as we can not do any thing.I don't believe this is the way you behaive with the customer once the customer gets trapped in your sweet talks.Nobody was there to take the owner ship and moreover they were giving me the idea's of cancelling the order.And then once again one of your manager again promised me sir don't worry I am writing the mail right away for delivering the glasses on urgent basis and it will be delivered at your home address .
But again what I got in my hands is fake promise. And when I got the mail the mail from your customer support regarding the delay and 300 points which you will add in my account. I was actually surprised because it was actually like giving a bribe to keep the mouth shut and wait for more few days. I was actually surprised that you guys actually believe that after facing so much trouble in dealing with your company I would put a step in your showroom again. I really thought that lenskart is a big brand and I trusted you guys but now I feel like I have been cheated.
I would never ever recommend lenskart to any one infact I am thinking of posting this incident on social media so that people will come to know about your after sales services.
Still I have no idea how many days you will take more as it's already been more than two weeks.
And I think it shows how incapable your management is and feels like nobody is even care.
Never thought that I would face disappointment from you guys.
😞😞

Anil sareen
Show quoted text
Dear Team

I strongly believe that only incapable person believes in sorry kind of words.Still I don't have any idea how many days you will take more.
I don't think you have any idea how much trouble I am facing right now.let me tell you most of the time I spent on laptop in my office n it's been more then 15 days since I have placed my order.Thanks to you and your team efforts I can not concentrate on my work.i can not spend more than half an hour's on laptop n if I do so I start feeling headache.Not only me but my is also suffering just because of your mismanagement.You guys are actually making me feel like handicap.My boss thinks that I am making excuses.
Today again I went to your showroom just to understand where are my eye glasses.but still it has not reached there also.This was third visit to your showroom.
This irresponsible behavior of your is forcing me to drag you in consumer court.So that I can save others from you .
Need your explanation on this and want to understand why I should not go to consumer court or post your apologies on social media and what steps you are taking to cover the damage.

Anil sareen

Dear Team

It's been two days since I drop my last mail regarding my concerns and since then no body have reverted back .This kind of behavior is unacceptable for me and not easy to digest.

Now I want you cancel my order and refund my money asap with the detail clarification why you have failed to deliver in given time and why no body have taken any action to resolve this.

Every single minute of delay from your side is forcing me to drag you in consumer court.
I am surprised to see even your customer service department also least bother about complaints otherwise they would have come up with some kind of solution which is annoying me the most.I as a client paid you money n I am the only one who is suffering.

Hope to hear from you at the earliest with the detail clarification

Anil Sareen
Mob [protected]

Show quoted text
Dear Concern

I don't understand what resolution you have provided.I have marked three mails but no body is reverting back.Nobody even tried to contact me. Unprofessional behavior of your customer support is really annoying me
After all this, it's only me who is suffered and you guys are not even bothered to reply.
I have never ever experienced such kind of poor customer support.
As I asked earlier also and I am asking it again how you gonna compensate the problems which I have faced because of you.

Reply at the earliest.

Thanks
Anil sareen

And the third but still no answer

Dear Concern

I am writing this mail with huge disappointment n regret that I shouldn't have gone to your showroom in fact I should have gone to some local vendors at least they are capable of delivering the promise.
I really don't think you n your management has any idea how much problem I am facing specially when I don't have any spare eyeglasses as it was broken.
It was my birthday when I visited your showroom in elante mall first time and me n my wife we both were happy as we really like the frames.And before placing a order I have requested your showroom staff to kindly provide specially mine one on urgent basis n they said don't worry sir you will get your glasses with in a week.We were ok with the week's time as we were happy with the frames that we got at your showroom.
But when I got the message regarding the delivery time which was mentioned 1st of Dec, then I again enquired with your staff on phone regarding the delivery time as it was more than what they have promised and again they said don't worry sir you will surely get your eyeglasses with in a week's time.
But even after a week when I didn't get my eyeglasses, I once again visited your showroom and I was surprised to see the behavior of same staff member who sold me those frames .when I asked them about my glasses, and the reply was sir you can cancel the order or you have to wait as we can not do any thing.I don't believe this is the way you behaive with the customer once the customer gets trapped in your sweet talks.Nobody was there to take the owner ship and moreover they were giving me the idea's of cancelling the order.And then once again one of your manager again promised me sir don't worry I am writing the mail right away for delivering the glasses on urgent basis and it will be delivered at your home address .
But again what I got in my hands is fake promise. And when I got the mail the mail from your customer support regarding the delay and 300 points which you will add in my account. I was actually surprised because it was actually like giving a bribe to keep the mouth shut and wait for more few days. I was actually surprised that you guys actually believe that after facing so much trouble in dealing with your company I would put a step in your showroom again. I really thought that lenskart is a big brand and I trusted you guys but now I feel like I have been cheated.
I would never ever recommend lenskart to any one infact I am thinking of posting this incident on social media so that people will come to know about your after sales services.
Still I have no idea how many days you will take more as it's already been more than two weeks.
And I think it shows how incapable your management is and feels like nobody is even care.
Never thought that I would face disappointment from you guys.
😞😞

Anil sareen
Show quoted text
Dear Team

I strongly believe that only incapable person believes in sorry kind of words.Still I don't have any idea how many days you will take more.
I don't think you have any idea how much trouble I am facing right now.let me tell you most of the time I spent on laptop in my office n it's been more then 15 days since I have placed my order.Thanks to you and your team efforts I can not concentrate on my work.i can not spend more than half an hour's on laptop n if I do so I start feeling headache.Not only me but my is also suffering just because of your mismanagement.You guys are actually making me feel like handicap.My boss thinks that I am making excuses.
Today again I went to your showroom just to understand where are my eye glasses.but still it has not reached there also.This was third visit to your showroom.
This irresponsible behavior of your is forcing me to drag you in consumer court.So that I can save others from you .
Need your explanation on this and want to understand why I should not go to consumer court or post your apologies on social media and what steps you are taking to cover the damage.

Anil sareen
Show quoted text
Dear Team

It's been two days since I drop my last mail regarding my concerns and since then no body have reverted back .This kind of behavior is unacceptable for me and not easy to digest.

Now I want you cancel my order and refund my money asap with the detail clarification why you have failed to deliver in given time and why no body have taken any action to resolve this.

Every single minute of delay from your side is forcing me to drag you in consumer court.
I am surprised to see even your customer service department also least bother about complaints otherwise they would have come up with some kind of solution which is annoying me the most.I as a client paid you money n I am the only one who is suffering.

Hope to hear from you at the earliest with the detail clarification

Anil Sareen
Mob [protected]

Show quoted text
Dear Concern

I don't understand what resolution you have provided.I have marked three mails but no body is reverting back.Nobody even tried to contact me. Unprofessional behavior of your customer support is really annoying me
After all this, it's only me who is suffered and you guys are not even bothered to reply.
I have never ever experienced such kind of poor customer support.
As I asked earlier also and I am asking it again how you gonna compensate the problems which I have faced because of you.

Reply at the earliest.

Thanks
Anil sareen
Show quoted text

Now you can see how much they are making me suffer.
Request you to kindly take an strict action

My Order Id is [protected] and Return Id is 138970, the glasses were picked up on 17/11/2016 and it was told to me that the return will be initiated with 3-5 working days, inspite of calling them several times they had not initiated the refund, they are just giving excuses that the product has not been received by them yet. There courier people had picked up the product inspite of that they are making excuses. kindly resolve this asap. Thank you.

I ordered two spectacles from lenskart store hyderabad.. They said to me that u will get your order with in 7 days but first ordered i received in 15 days.. But this was not my order that i placed.. Then they said they will send same frame to delhi (Okhla) office for replacement.. And i paid my whole amount.. And this time after 10 days they said your order is lost by courier company.. And again placed the order...
I talk with lenskart representative for compensation this time.. He said give two days i will talk with superior but no reply came till date...
One of the representative was saying i am the senior most.. I said no means no only..
Then i said can i talk/meet with your management person he said no.
Its not in company policy.. Then i said can i read your company policy then he said no...
I just was compensation...

And i am sharing my chat with your representative...

E-mail: [protected]@gmail.com

Name: pankja

Contact no. [protected]

Choose a department: order status

Seena bhattacharjee sat, 11/19/16 12:25:47 pm asia/calcutta


Hello pankja! How may i help you?
Hi
May i please know your question or concern, so that i can assist you accordingly? 12:26:01 pm

Pankja 12:26:24 pm


Which type of query u r haldlind
Handling

Seena bhattacharjee 12:26:44 pm


May i please know your question or concern, so that i can assist you accordingly?

Pankja 12:27:02 pm


I ordered one month before
But not received till date

Seena bhattacharjee 12:27:31 pm


Sorry for the same.

Pankja 12:27:34 pm


[protected]

Seena bhattacharjee 12:27:35 pm


May i know your order number, so that i can check further details?

Pankja 12:27:44 pm


My alternate no
U can check from ur end

Seena bhattacharjee 12:29:20 pm


Please allow me a minute.

Pankja 12:29:35 pm


Okk

Seena bhattacharjee 12:30:56 pm


Thank you for your patience.

Pankja 12:31:36 pm


Ok
Now tell which type of help u can do

Seena bhattacharjee 12:31:59 pm


As i can see one order was shipped and it was misplaced by courier so we placed new order for you today.

Pankja 12:32:21 pm


It's okk
But is it good service

Seena bhattacharjee 12:33:03 pm


Sorry for the delay we will try to get the order delivered to you as soon as possible.

Pankja 12:33:20 pm


I want double money back and order too
I have one question

Seena bhattacharjee 12:33:38 pm


I request you to contact the same store from where you have placed order.

Pankja 12:33:45 pm


Maximum days of a order delivery??
They said talk to representative 12:34:03 pm
U r saying talk to them
Wow what a game

Seena bhattacharjee 12:34:25 pm


It usually takes 5-7 working days for dispatch and 2-5 working days to deliver it may vary also.

Pankja 12:34:26 pm


Nice sound from ur side
In case if it will take one month
Then
Next step??

Seena bhattacharjee 12:35:37 pm


We will get this checked and our concerned team will get back to you with update within 24-48 hrs.
I request you to wait.

Pankja 12:36:10 pm


Okk from everywhere i am getting the same answer
Means no everyone having hope

Seena bhattacharjee 12:36:37 pm


Please be rest assured our team will get back to you with update.

Pankja 12:37:10 pm


It's too easy for u to type these easy easy words
Customer is facing problem from last two months
Everytime u r asking for some more time 12:38:02 pm

Seena bhattacharjee 12:39:15 pm


I certainly understand the same that you have been waiting for so long but please be rest assured we will get back to you with proper resolution.

Pankja 12:39:56 pm


What mean of proper here
Why u are taking all these at ur end.. 12:40:15 pm
No senior is these to talk directly with customers

Seena bhattacharjee 12:41:16 pm


I am transferring this chat to supervisor for further assistance.

Pankja 12:41:28 pm


Great
Decision
Hey manu kumar

Manu kumar 12:42:00 pm


Hello

Pankja 12:42:22 pm


First deeply go through my issue

Manu kumar 12:43:27 pm


We sincerely apologize for the inconvenience caused to you.
Compensation is not possible, however we will share a strong feedback with the courier team and you will not face any such issues in future. 12:44:01 pm

Pankja 12:44:31 pm


Thats not i want
It's one month passed
And its not the courier issue always 12:45:10 pm
First go through my first place order
In october

Manu kumar 12:47:31 pm


You got the wrong product, and we are sorry for that.

Pankja 12:48:05 pm


Wow everything is sorry for u
Customer problem not at all matters

Manu kumar 12:48:42 pm


We do try our level best to satisfy our customers.

Pankja 12:48:44 pm


I[censored] r not able to solve my issue

Manu kumar 12:48:55 pm


Rest assured, you will get the delivery of the newly booked order and that too without any defect

Pankja 12:49:01 pm


U can transfer to some one senior

Manu kumar 12:49:12 pm


I am the only senior here.

Pankja 12:49:51 pm


But i don't think so u have proper knowledge of lanskart policy
Maximum day delivery is more than a month?? 12:50:09 pm
My power got increased.. U can check my first and last order 12:51:51 pm
U will see difference there 12:52:01 pm
Why r u not replying
???

Manu kumar 12:53:09 pm


I am checking the powers as you mentioned above, and that's has taken time.
I am sorry for the delayed response.
This might take some time to check the details. Please stay with me

Pankja 12:53:28 pm


Okk

Manu kumar 12:53:32 pm


*that has taken time*

Pankja 12:53:36 pm


Check all the details
Not more than one month

Manu kumar 12:55:47 pm


Yes, i can see the difference in the powers. And this is not at all acceptable. But we will not disappoint you further.

Pankja 12:56:46 pm


Why u r expecting that i will come again for this type of service
First let me resolve this

Manu kumar 12:57:36 pm


I can also feel the pain.

Pankja 12:57:44 pm


I just want u to share my issue with ur ceo i[censored] r not able to compensate
It's my rights
To talk with ur ceo after such a problem 12:58:14 pm

Manu kumar 12:58:51 pm


Please trust us, we will not disappoint you further.
I will personally share the feedback with the courier team. 12:59:01 pm

Pankja 12:59:12 pm


Sir why are u reply same and same

Manu kumar 12:59:18 pm


I myself being a customer can understand your concern very well.
But we will not be able to compensate this.
We have already booked the order for you which is being processed.

Pankja 01:00:10 pm


I am not dealing with courier company i am dealing with lenskart brand name
Being a customer can i personally meet ur company seniors

Manu kumar 01:01:25 pm


You can contact us via chat, email or call only. I am the senior here.
Your order is being processed and we will not be able to compensate. I am sorry to inform you this.

Pankja 01:01:45 pm


Means u r the ceo?

Manu kumar 01:02:06 pm


I am not ceo, but i am senior here of the chat department.
Please trust us that we will not disappoint you further.

Pankja 01:02:52 pm


So raise a request that a customer want to meet ur senior

Manu kumar 01:03:02 pm


I am sorry, we will not able to arrange a meeting.
*not be able*

Pankja 01:03:33 pm


Means u r god and urs word be last

Manu kumar 01:03:56 pm


I can arrange a callback for you in next 24 hours.

Pankja 01:04:37 pm


Please check ur policy how a customer can meet senior if he will not satisfy with ur service
Who will be there at call? 01:05:25 pm

Manu kumar 01:06:34 pm


I am sorry, we don't have a policy where customers can meet our members.

Pankja 01:06:46 pm


Wow what a company

Manu kumar 01:07:06 pm


Please trust us - your order will be delivered as per the date shared above.

Pankja 01:07:07 pm


Means this i can share on social networks
Date already over two times my dear friend
I have the message.. I[censored] want i will share here 01:08:08 pm

Manu kumar 01:08:23 pm


You can share your feedback on [protected]@lenskart.com and the same would be shared with the higher management
This is the last time we seek to assist you.

Pankja 01:08:42 pm


Three times i shared
No positive response came
Even they closed my request twice 01:09:14 pm
👌

Manu kumar 01:09:35 pm


I am sorry for that. Please mail the same again, and we will make sure that this reaches to the higher management.

Pankja 01:10:14 pm


How can i know.. Will u share the same copy with me too
??

Manu kumar 01:11:57 pm


As per the company policy, we are not authorized to keep you in loop, but rest assured we will share the feedback with the higher management
Do you have any other questions so that i can assist you with? 01:12:00 pm

Pankja 01:12:41 pm


But i want the mail that u will share with ur senior
Can u send me ur policy.. And don't say that u don't have rights to share company policy 01:13:26 pm
I[censored] want to have tea of coffee u can take break 01:14:28 pm
I be here only

Manu kumar 01:15:17 pm


Please acknowledge above written comments.

Pankja 01:16:13 pm


I said please share ur policy so that i can also have knowledge
About urs hierarchy
Why u start ignoring me 01:17:21 pm
My time is also precious

Manu kumar 01:18:22 pm


I am sorry i am not ignoring you.

Pankja 01:18:47 pm


Thats why u coming to main topic

Manu kumar 01:18:59 pm


However, we have already placed the new order for you.
This is the best we can do from my end. 01:19:06 pm
I am sorry we don't have any other alternate.
Do you have any other questions so that i can assist you with?

Pankja 01:19:42 pm


But i not received my answer from your side

Manu kumar 01:20:01 pm


Could you please rephrase your question so that i can assist you in better way?

Pankja 01:20:09 pm


And u r the senior most
My power got increased.. Because o[censored]
I want solution 01:21:00 pm
Do u have... No

Manu kumar 01:21:20 pm


We have placed the order with the new power details you have shared.

Pankja 01:21:35 pm


I said i want my money back.. Also my order
U said no
Can u get back my previous power

Manu kumar 01:21:58 pm


As i have already confirmed you that we can either give refund or order.
We cannot give both. 01:22:04 pm
We don't have any other alternate.

Pankja 01:22:13 pm


Or ur company can get back

Manu kumar 01:22:30 pm


We don't have any alternate.

Pankja 01:22:32 pm


So let me talk to ur senior

Manu kumar 01:22:47 pm


Our senior will also provide you the same information.

Pankja 01:23:00 pm


How u sure
About their ideas

Manu kumar 01:23:30 pm


I have already checked with my concerned team for that.
We work on same platform.

Pankja 01:23:41 pm


Have they also have same power and position in company like u

Manu kumar 01:23:53 pm


No one in the lenskart would be able to provide you refund and frame.
You will get either refund or your order. 01:24:06 pm
That we have already placed today.
The policy will be same for all the customers.
We cannot change it.

Pankja 01:25:18 pm


Then share the policy that u make for customer
Policy is for share

Manu kumar 01:25:37 pm


You can send the email on the email address [protected]@lenskart.com, however you will get the same resolution from all the departments as i confirmed you that we work on a common platform.
I have already provided you the information. 01:26:06 pm
Do you have any other question for me?

Pankja 01:26:24 pm


Send the policy

Manu kumar 01:26:42 pm


We cannot share our internal policies with you.

Pankja 01:26:54 pm


Wow

Manu kumar 01:26:58 pm


We are unable to do anything else.
Is there anything else i can help you with today? 01:27:00 pm

Pankja 01:27:24 pm


Same questions

Manu kumar 01:27:43 pm


We wish to inform you that we have already provided you the best possible answers of all your questions, however we need to disconnect the chat if you repeat the same questions.
We don't have any other alternate for you.
Do you have any other questions so that i can assist you with?

Pankja 01:28:17 pm


But u not given my answer

Manu kumar 01:28:29 pm


I have already given you all the answers.

Pankja 01:29:12 pm


First go through ur answer

Manu kumar 01:29:13 pm


We cannot share our internal policies.

Pankja 01:29:54 pm


So how i will know

Manu kumar 01:29:57 pm


I will appreciate if you please stop repeating the same questions for which we have shared the answers. We don't have any other alternate for you. We need to disconnect the chat.
If you have any other question please let me know. 01:30:23 pm
Are we still connected? 01:32:26 pm
We wish to inform that this chat might get disconnected due to lack of conversation for 2 or more minutes. You may click on live chat option again and chat with us in case this happens. We're at your service round the clock. 01:33:59 pm
It seems we've lost touch but are still online to help you further. We're closing this chat as of now, please feel free to get back to us. We'll be happy to help!

I ordered some sunglasses from lenskart, i didnt like them according to lenskart policy i created a return request within 14days but they were not picking up the product. After so many complains they picked up they product but today already a week passed after the pickup but they are not returning my money, i requested them many times to refund the amount but they are not returning my money. I am tired of their services.

Store staff has deducted money from my Credit card for 2 Eyeglass Rs 2975 also not given any receipt/order ID for this money deducted & now after 2 days he is informing me that coupon code as informed by me is not working & I have to pay additional Rs 200 or take your money refund...
This is the most unprofessional way expected from such a company .By this way we are trying to wow customer ( Companies Mission)..??

Sir i wrongly orderd a eyeglass. .order no. [protected]..pls cancel this order.. .and return my money in my account as it is debited by rs 2120...your boy had said that cancel this order because you have placed a wrong order.. .there is nothing to cancel.. .i am totally confused to cancel it.. Pls cancel this order sir.. Kindly returny my money in my account.. .thanking you sir/madam

I went to the lenskart store last week to purchase contact lenses.The guy at the store should me some products on the website.. I asked him about the Bausch and lomb Iconnect contact lenses(6 lens box) and he told me that they the don't sell this product...To his surprise I showed him the lenskart website where the product was available.His mere reply was sorry... Why do you show the product on website when it is not available in the store..!??

Moreover he showed me another product(bausch and lomb soflens 59)priced INR 649...Later I checked the website again and the same product was available at two different prices...??!!

Why are you people misguiding the people...??

This pertains to Order no. [protected]:

When I recently ordered Tommy Hilfiger eyeglass through lenskart. And they delivered 15 days late from the due date. And then power is so bogus that it doesn't fit me either. And now when I requested for return within stipulated time frame on 26.10.16, then also they not reluctant to pickup the item. Even after writing several emails I have failed to get a response. Kindly treat this as a very serious issue. And if not solved within 24 hours, I will be bound to send physical communications. And all expenses incurred after that will be the responsibility of the Lenskart else I am not going to spare them.

Hello Sir/Ma'am,

I (Sindhu Swetha) from Chennai have purchased my first spectacle from Lenskart during August (of 2016), of
Model - John Jacobs Stratford JJ 1434 Black Red Silver Red Black C4 Eyeglasses - Product ID - 114052. (Order ID – [protected]). The Tag price for the selected frame was Rs.3999/-, which falls under free lens category.

The Frame started loosening from the arms, for which complaint...

13/Oct/2016
Placed an online order for lens and frame in lenskart with full payment but the agent who handled my request made lot many false promises regarding the delivery. It's been 20 days still i didnt receive my order neither a call from the courier staff.
Very worst service from lenskart and agent is completely irresponsible and made me to suffer a lot.
Because of such agents, customers like me will never return back to lenskart in future.

Order ID : [protected]
Lenskart is taking orders on premium brand eyeglasses and after one week they are compelling customers to buy some other quality less eyeglasses which is manufactured by lenskart itself by saying that the ordered item is failed in quality check. This their strategy to sell worst eyeglass brand items like vincent chase and john jacobs. They are not at all replying to the customer for any queries.
This is unfair and unprofessional. This is the first time I am facing such a behavior from an online seller.