Lenskart Complaints & Reviews

Hi,

I have booked a home eye checkup by paying 100 rs for mumbai location on 8th of june and it was scheduled for 9th june, however the representative called me in the afternoon on 9th june saying he wilol vosit at around 6 pm and i was waiting however he dint turn up that day and when i tried reaching him he was responding my call. then later after waiting for 3 days i wrote a query to lenskart and even that is not being...

I have raised a complaint 1 month back on the fitting issue for the Order #[protected]. the lens has come out of frame. Lenskart service representative has visited my home and took the frame+ lens and got it repaired. The issue has come again last 10 days back. The Fitting is not upto the mark, i again raised the complaint before 8 days and the lenses has fallen from the frame today around 8.10 pm and had broken into pieces, which the lenskart...

I had ordered Vincent Chase Air VC 3946 Black Blue Reflector Mirror C3 Sports Sunglasses from lenskart.com
i am receiving defective sunglasses from past three times.

this time when i complained to simranjeet (saurabh and his team) they denied for resolution, they just say we cannot change what has been done in past and sorry, but uptil now no resolution has been given from past 3 orders, from their team saurabh even...

I have been receiving your messages on phone I NEVER subscribed for your website not ordered anything from it. I never even visited your website once. I tried unsubscribing through messages but it works only for few days after that i keep receiving your messages again.
So I kindly request you to unscribe me and never take any request from my number nor send any messages to it. Cancel any subscription to my number FOREVER...

Hi,
This is Surendranath Kamble from Pune.
I have placed order no.[protected] for sunglasses worth 1995/- on 17th of may.
13 days were already passed.
but still I haven't got my product delivery
3-4 times I called for my package delivery but still
the company executive says we'll deliver your product in 24-48 hours.
But no action has been taken. Please help me out for the above issue.br...

Lens is providing cheap quality of contact lenses which after using has resulted a redness in eyes.
Not only i have bought lenses, my wife have experienced the same thing. It becomes red and the effect last for more than a week. Its their Bausch and Lomb. We generally buy lenses from retailers and havent had this issue. But from the time we both have started going for discounted contact lenses they have effected us. The box might be...

I had ordered pair of eyeglasses on 27 April which came out defective.
I had a return/replacement request which was been made for another eyeglasses not which i mentioned.
That was resolved after two days.
after 15-20 days i received replacement order which came out empty.
i had complained for this on 17 may till date false commitment are been made that we are generating GV for your order pls give us more 24 hours.br...

My wife underwent an eye test at home by lenskart more than three weeks back and we paid it rs.6000/- (Appx) in advance for a progressive lens glasses with its frame.

The glasses we received in about a week's time contained wrongly powered lenses for reading while distance power was okay.

This was confirmed by a revisit and fresh eye test done by lenskart optician executive more than ten days back and was duly...

My email id is registered on lenskart.com. I am getting lot of promotional sms on my mobile from them which is only wastage of time and efforts by lenskart.com as well as for me as these are of no use to me. There is no option on lenskart.com to delete profile or to make request for stopping unnecessary smss. Hence I request leskart.com to delete my profile permanently as well as stop me sending sms....

Yesterday 12 may 2016 I have bought rayban sunglasses rb3025 and John Jacob sunglasses with rayban. We are looking for one sunglass which is rayban but salesmen of lenskart said that if you will buy another sunglass with rayban then you will get extra discount on both items. So that we bought both and he said that he will deliver the items at your home after 4 days. But in the evening my husband received a call from rohini store lenskart...

Greetings,

With reference to Order number : 188184 dated 21/06/15, i had purchased 2 sun glasses Vincent chase as a gift for my brother. He never wore it even once as he is a business man and does not go on for an holiday soon, but after few months as he takes the sunglasses out from the cupboard, he finds green fungus on the frame of the glasses. I also tried speaking to Lenskart outlet at Mangalore, karnataka. But they are...

#[protected]
pending balance - 369 + 510
#[protected]
pending balance- 1198/-
#[protected]
pending balance - 1708/-

This accounts for a good amount for 3 orders the refund has not been made yet.
They have only made a partial payment of 1370/- out of 3786/- that too constantly messaging them on facebook. Now they have messed up my account to trying to convince me on the partial payment...

False commitment


I ordered 3 spectacles for my family on 20/March/2016. Their executive visited my house, and took the orders. He also informed me that there was a holi scheme wherein I will be getting a refund of amount 350/- for each of my orders which 30 days in the form of cashback(refund to my account). It has been 30 days now and Lenskart told me that the refund will be in the form of store credit and they can't...

With reference to the order no 732350, i have received my specs on 24/02/2016. Unexpectedly the frame color is shaded within a month's time. We are expecting genuine products from lenskart, however this is completely bad experience with lenskart.

Unfortunately i have ordered a second one also with order no 794140 and i have received the same on 17/03/2016. Lenskart store people has updated different power glasses even after...

I purchases a frame from lenskart store a month back and within 1 month o[censored]se the right hand break down.In the beginning it was said that it will last for long .I contacted both store and customer care but no one is suggesting any solution and throwing the ball to one another .I have never seen such a pathetic product which last for a month after spending so much bucks.I think in promotion only you all care about advertising to best but...

I have purchased contact lenses from Lenskart on 10/04/16 and did an online payment for it. While ordering somehow it picked my past address and phone number which is not valid from past 2 years. To my surprise, on 12th April I got an email that the order has been delivered. Then I immediately called the CC number and explained that I haven't received the order and they have delivered it at wrong place. Since they have received advance payment...

I have been ordered eye glass from lenscart.com.it has been comed in agra in last days but it had not been delivered to me.so please do some query.my contact no [protected]
Preetanshu Shukla...

I recently purchased 3 products online in Lenskart.com on 30/03/2016 between 3am-4am . They had an offer running up with the gift voucher "INDIA" which promises 30% cashback + 30 % discount. I selected two sunglasses and an eye glass for a sum of 16000 INR in total and I tried applying the gift voucher "INDIA" and it discounted for some reason there was a total discount of the amount, the GRAND TOTAL being 0. I received the order placed confirmation...

Order no - [protected], docket no - p[protected]
I had placed an order for vincent chase vagabond vc 6917 black c1 women's eyeglasses at lenskart on 4th april 2016. On 7th april i.E yesterday i received a mail from delcart courier services saying "customer not answered the call and no response". I haven't received any calls as mentioned in the mail. I have been trying to contact the courier services on the number[protected] mentioned...

Team,

i have purchase a sunglasses from lenskart store at palsia square Indore, below are order details for same .

Vincent Chase Top Guns Stardom
VC 5177 Golden Green Grey
Gradient C4 Aviator Sunglasses
ProductId:99342

But after using this product, this very cheap quality and glasses of plastic materiel, which got scratches and it is not easy to see with it.

at...