[Resolved]  Lenskart — Not giving refund

I ordered eyeglasses from lenskart on 10 August 2021 for Rs. 420. The product I received had problem with the itsu frame so I returned it purchased a replacement by paying Rs.112 extra, Total Rs.532. The replacement product which I received was different from the one I ordered. So I requested for return on 2nd sept, the return was done on 3rd sept at 9am. And later in the evening I received call from lenskart customer service to confirm if the pick up was done. And I confirmed them that the pick up was done and they told me that i will get my refund within 2-3 days but it still i have not received it. Its more than 8 days now. So i called lenskart customer support yesterday and now they are claiming that the pickup was never done and they don’t have any information about the pickup. And they are saying they wont be refunding me instead they are asking me to order another replacement but i want my money back as they are sending me defective replacement. I want my refund of Rs.532 in my bank account.