Lenskart Complaints & Reviews

Claim rejected 6 time Due to the model number not available on the frame. Again 7th-time claim submitted ( I visited the store almost 15 times within 2 months) and set email to Lenskart (Naresh Sharma).

Attached the details .
invoice #[protected]

Please fix the issue ASAP.

My Oder no . [protected]

I have placed 2 pairs .. out of the 2 pairs, one pair is damaged ( glass is out of the frame ) . Upon asking to the store, the executive reply ( sir as you have cylindrical power so the lens will come out of the frame )
This Lenskart people as so much unfamiliar about the products .. (Even if you go to a local store also they give a spec with is completely in size the glass in the frame )
This also don’t know the Lenskart store assistant.. online assistance helped me with replacement
it’s my second time happen the same previous Oder no . [protected]

Very bad experience.. I totally won’t suggest or would recommend anyone for Lenskart

Im using lenskart since 2016 without gold membership and had brought buy one get one free offer glasses in Hyderabad Begumpet, but in goa 2021 Panjim outlet lenskart named Pinky forced me to buy gold membership to avail the buy one get one free offer, where I had already informed her that I have been using the lenskart since 2016 without gold membership and had brought buy one get one free offer glasses, then she told me that the policy has been changed and I have to buy the gold membership. Second thing is that I had told her that the frameless glass frame is hurting me and she promised me that they will do the customize and the second full frame which I wanted was not ordered without my knowledge.

This is the worst lenskart customer service I have faced where I had to spend 5000/-, which was not ordered. After giving low rating she called me recording the call and asking me that it's my fault.

Lenskart kindly look into this matter and resolve this issue as I'm staying in mapusa and they are forcing me to come to the store to make the adjustment of the frameless frame by bending it, which will soon or later will be in bad shape.

I had bought a glass (with blue cut lens) and it has many visible scratches. I was going through Lenskart website regarding their warranty cover for it. I found that they are not providing warranty for the same. My question is, If you don't cover this in the warranty than why you provide it as a feature of any Article?
P.S I am looking for alternatives, You guys fooled me......

I ordered eyeglasses from lenskart on 10 August 2021 for Rs. 420. The product I received had problem with the itsu frame so I returned it purchased a replacement by paying Rs.112 extra, Total Rs.532. The replacement product which I received was different from the one I ordered. So I requested for return on 2nd sept, the return was done on 3rd sept at 9am. And later in the evening I received call from lenskart customer service to confirm if...

I have ordered 2 glasses from Lenskart. Tbh the executive from Lenskart keep on calling & texting me always and trying to push me to order from them, they’ll literally irritate you and insist you to buy from them anyway. I ordered 2 eyeglasses which costs me 2766/- INR. I ordered them on 13th sep and received them on 17th sep. i found that i gad received 2 empty boxes without any glasses! I immediately reached out to them asking for help...

I bought glasses from lenskart on 2nd September from lenskart. Order id:[protected] from lenskart store of Rs 4032.
The shopkeeper messed up the whole thing. The address, the power, everything was incorrect though I told him to check thrice. That order was cancelled and I opted for refund. I got cashfree link on 7th September (one of Rs 2520 and the other one of Rs 1512).
I gave my UPI details n got the refund of Rs 2520. But...

I booked order on 4th September from Viviana lenskart. My order id is [protected]. At the time of booking they promised me to deliver order at my home address but when I call them for status of the order they told order is delivered at store. I recall them their promise they gave me for home delivery but after there is not update from store as well as from store attendee. I want my order to be delivered by tomorrow or else cancel the order and process my refund. Because it's almost 10 days there is no clue for my order.

My lenskart order id is [protected] .
I had ordered glasses from Lenskart to 8.09.2021 but the delivery date of my order is being extended by two times by Lenskart.
Why i can't receive my order.

I ordered a product in lenskart and made a payment through upi and it was successful from bank end but lenskart was failed to capture it and then i raised a complaint against the transaction was asked to wait for 24hours and waited but didn't get the money in the meantime i opted for cash on delivery as it was immediate requirement for me then i again asked them dor for the update at the end they started to ask me to wait for 24 or 48 hours everytime but no update from them.

Today I visited Lenskart Khardaha branch, PIN 700118, West bengal at around 8 pm. to purchase a spectacle. But the guy present there was very casual in his approach to sell the product. I was asking about some other types of frames to choose from but he told me to find from the racks on my own. This is how this business will sustain for the long run.? What kind of customer service it is?

I baught two frames from Gorakhpur lenskart store under the scheme buy one get one free scheme with bifocal lens in one frame and singal focal in another. At that time the sales executive told me that you can change the lens in any frame any time I want, only I will have to pay for the lens. Now when I went to lenskart store the manager said that this facility is not available. I will have to buy another frame. This way I have been cheated by the lenskart store. I request all the customers not to buy anything fron the lenskart store please.

In lenscart order I have entered wrong pincode which is 380050 instead of 382350 ...so I haven't received my parcel... please do needful

I bought two specs, one from store other ordered with a power
Human error by lenskart representative - Even after providing the power number, the guy submitted incorrect power while ordering
Later after 1 hour i checked my app and i could see the mistake. I went back to store to get it corrected. They said to have sent email to cancel the product which didn't happen even after multiple follow ups and later my spces were delivered in 2 days with incorrect power

Now i went back to store told them to get the correction and reorder for new one. they sent my specs for correction with correct power. Since then the product is yet to be delivered.

When the App says its delivered on 7 th sept. I went back to store to collect it. They r unable to find the product. They sent me home saying they r unable to locate it and may have not arrived at their store or there cud be a mistake in the app and I went back home disappointed

Now the store representative is of no help at all
They dont pickup calls
They dont call back to give updates
I may have made roughly 30 calls in last 8 days now. This is worst customer service i have seen so far. I request for a refund and probably donate the specs back to them
Store - lenskart, kharadi, pune near Eon IT park

I have ordered on lenskart website i.e.www.lenskart.com on 24.August.2021 vide order number [protected] with lenskart, 2 pieces of zero power blue ray computer glasses, they claim it to be air light weight. I was not comfortable with the one product as it was heavy and creating marks on the nose so I gave a negative feedback on it, then Lenskart called me and said that they will replace it, as there are issues with this frame so I can exchange it with some other frame, he also stated that first there would be exchange order made and then after that they will collect the product from my residence and further stated that he will call me and do the follow up, but all in vain as on the next i.e. on 6th day of September 2021 one of the lenskart agent came to my residence to collect the product, when i informed him that till now i have not ordered for the exchange then he stated that it would be done once I received the mail that my product is picked up.
On 06.09.2021 my product was picked up and i have received the confirmation email also regarding the same.
Next day i contacted the lenskart chat team, they were not ale to help as they were only trained to place new order, they don't know how to handle complaints, further they have were saying that there is an error in creating the exchange so they have created the online store refund and within 24 hours the refunded amount would be reflected under store credit in my account at lenskart, but till date nothing has happened and everytime whenever I contact them, I get the same reply from them that there is an error creating the exchange and they are making a online store credit.
The time i ordered there was sale till 31.08.2021 now the rates are also increased.
I have been cheated by the lenskart, they have different face when I placed a new order and the time I asked for the replacement they change there face and values. It is important here to mention that they have collected the product within 24 hours from the time I asked for the replacement and soon after that they have made me to run from pillar to post as they are not refunding and neither creating the exchange and further they have increased their prices also.
I asked their agents also to give me the some email address or contact number where i can raise my complaint but all in vain as they have not given any information.
I am left with no other option except to seek help here.

I HAD ORDERED A JOHN JACOBS EYEGLASS ON DEC 03 2020 .The Amount of the Eyeglass was 6210, But they also persuaded me to take gold Memebrship for 700 rs.The told it will give me additional spectacles for free.I never recieved any other Specs, Also the John Jacob Specs they Provides was easily Bended and is not at all longlasting.I only used it for 3 months or somethign and then it has lost its shape and stucture.The company is using Low Grade metalls or Fake Products to Earn Lakhs of Money from Consumers.When i Vistied the nearest Lensakrt Show room they told they cant do anything about the Bends and its my Mistake.This Looters are Creating Low Grade Eyewears thats easily bendable or cannot withstand a small pressure and they are taking heavy amount of Money from Consumers.I had another eyewewar which was only just 1000 rs cost and its still stable..
Pleasse find a Solutionm to this as lenskart Looted 7000 rs from me with providing an Eyeweat that is not usable even before 6 months of Purchase...

Purchased progessive spec. Also reading spec. At the time of purchase it was orally assured that I can replace the reading spec and against that opt for progessive. Even I did not use reading spec. Due to lock down from March, 2021 could not visit the store. Last month went to store to replace reading spec. Refused for it and demanded extra money. Even progressive lense are not proper and convenience is facing for using progressive spec.

Refer order No. [protected]. I ordered glasses from Marathahalli flexi store. While placing the order I give Power specification to the representative of the store. I paid Rs 5600/ while placing order. Till date I couldn't received the article. While enquiry from customer care I was told that your lence power specification not updated till date and also payment details not updated. Now store manager Mr Shashi is saying that your order not sinked due to technical error. I am feeling cheated, also not expecting this type service from your company. Please redress my grivances and update me on my email [protected]@gmail.com.

I have purchased power glasses vide order Id [protected] dt 26 Oct 2020 alongwith aqualens lens cleaner liquid as recommended and as advised by lenscart sales team. I have been always using the dust wiping clothes given by lenscart. To my utter surprise, rust like thing started appearing on the frames as shown in the attached photos. Despite using the lens cleaning liquid I couldn't wipe it out and is in increasing trend.
In view of present covid situation I couldn't make it to the showroom Tiruvallur, Chennai 602001 and hence this.
Request Lenscart to investigate the issue resolve the issue suitably.

With regards
L C BHARATHAN

I purchased from lenskart by spectacles in October 2020. Within 2-3 months it had scratches on the lens. I had bought scratch resistant lenses. Since I was out of town from where I bought the glasses I couldn’t take it back to the showroom from where I bought the glasses. This August I visited the shop and they agreed to change the lenses. But here is the catch. The same frame is no longer available. Even though I didn’t want to go for a different frame I selected some. The lenskart Trivandrum shop told the order will be couriered to my address given. The order was placed on 19th Aug and was assured that I will get the order before 3rd Sep. From 26th Aug I keep getting message from their service partner Expressbees that will deliver the product. In the evening another message is sent saying they attempted delivery without even attempting delivery. The feedback was given instantly on the same day to Lenskart. It followed for next 4-5 days in the same manner that morning will come that order is out for delivery and evening message is sent that they attempted delivery. The number provided for delivery agent is unreachable or number doesn’t exist. I took the number from online and called mall of travancore Trivandrum lenskart showroom. The support team keeps assuring the order will be delivered and in the afternoon another lenskart team calls and ask to collect the order from expressbees warehouse which is 15 kms from my place.
I don’t know how these kinds of brands are making a mockery of the system and taking customers for a ride thinking customer support laws are not stringent in this country.