Lenskart Complaints & Reviews

Against this Appointment Number[protected], the eye testing person visited my place during lock down and suggested me a wrong power, depending upon this power I made a glass from Lenskart outlet, but as the glass power is wrongly prescribed, my eye got damaged for irresponsible act of Lenskart unprofessional eye testing, and the outlet and customer care, both are not cooperating with me. Hence there is no option left for me except consult...

Hie im from Tamilnadu (chennai). Actually i was riding my bike at 20-30 kmph, i took a u turn, all of a suddern my glasses fall unfortunately. within few seconds a car drove on it . My new glasses broke into pieces. I got those glasses one month ago, im very dipressed with my glass, i dnt know what to do. Please take this issue serious. Because in showrooms they are not responding properly...

I went to this outlet 2 times for eye test each time I go the people are having lunch day -1 I went around 4.15 pm, at that time they said they are having lunch and told be that I was rush so they are having lunch late . Then after 2 days I went again today they are still saying that they can’t do the eye test as they are having lunch . I have went to other outlet of Lenskart in Dwarka, RK Puram sector-8 market and Gaur mall they all are...

Hi

I did book appointment for home eye check up service for ma parents on Monday 27th July, post check I did ask power details with the optician, he denied saying he cannot give, I would be sent a message on it to my number, however i haven't received it, I did wait for 24 hours, later I connected with customer care through Chat on app n I eat connected with an agent named Priya, she was not able to resolve ma concern n have...

I have ordered aqua lens(lens cleaner liquid) during the purchase of my glasses, but I still haven't recieved the product frome store and it's been 2 months.
Whenever I call and enquiry the store keeper tells the product is not available.
Then why did he take the order when it is in stock.
So please kindly deliver the product or refund my money back....

My Order Date Is 19th July. I Have Provided All The Necessary Information Including Eye-Power Prescription. It Was Supposed To Be Delivered By 27th July.
I Contacted Lenskart To Look Why It Is Not Delivered. In Return I Get This Bizarre Explanation That My Prescription Is Computerised Which Is Not Accepted By Lenskart.
I Asked For The Policy Details That Where It Has Written That We Can Not Upload The Image Of Computerised Prescription...

I placed an order on 3rd July and received following message:-
Order Placed at Lenskart.com: Lenskart Air Online Eyeglasses . Ref: [protected] for Rs 3584.00. Partial items may be dispatched in different shipments for faster delivery. Estimated delivery by 10 Jul 2021.

Today on 22 July I am still waiting for delivery.

Now when I again called the store I received following message:-
Refund of Rs 3584.0...

I had a home appointment with lenskart on 22.06.2021. I had received this message from Lenskart "Upcoming Appointment : Your Lenskart@Home appointment #[protected] is scheduled for today at 03:00 PM - 05:00 PM. You can reach our Refractionist Veer Singh at [protected]. To reschedule, click http://lnskt.co/CmwsB8ZG".

The eye test was conducted by Mr. Singh and when asked for report, he replied that Lenskart will send it on...

I ordered a power glass with a frame for my kid and payment was done online which was successful. I had two different orders and both the payment was successful wherein I already got charged and it was billed to me my bank as well. I was supposed to receive the order on 19-July but on 18-July I received an SMS saying that the order is delayed due to quality checks and when I checked with Lenskart they said due to stringent quality checks...

I am a LENSKART GOLD MEMBER and i have not received my refund due of Rs 10, 300 even after 3 weeks.

Registered complaint number 12984665. I have called customer support 3 times in past 3 weeks . Customer care attendents were Vaibhav, Kajal and Abhinav. I am not getting any support on my refund money on empty promises.

Lenskart Home eye testing person Brijesh ( +91 [protected]) is giving assurance of refund but...

Product (2 sunglasses) worth 5095 rupees booked on 19th May 2021 not delivered till date. Nobody responds properly.[protected] got a call from Amir from this number, trying to at least get a refund but each time the person he has messaged the agent he will initiate refund but that doesn't happen. Total frauds......

Dear Team,

I am writing you to request consideration of my complaint against lenskart for not delivering my product on time.

At first I went to the lenskart store at Borivali Mumbai.I wanted to buy two products from them but due to unavailability they asked to order the same product via app and I'll be getting a proper delivery for the same.

I had got one item which was computer glasses and the...

Madam/ Dear Sir,

I have place my order to your so called good company lenskart on 20th
April 2021 vide order id [protected]. I have received my order and I have started using my spectacles. During normal wear and use, one of the spectacles divided into two parts which was very much funny because that time I was working in my office.

So, I have written a mail to your above mail id and after that I got abr...

Dilshuknagar branch
They dont testing us...they always says silly reasong to escaping from the free test...

I ordered 2 glasses, one of which has power . Yesterday i got a message that i could pick one item from shop . But when i reached there, it was closed for maintanance.
If you are doing such thing, please make sure that customers eye dont get damaged due to your shop maintanance....

Thank you for the service provided by your official Store at Bhilai Nagar District Durg, Chhattisgarh, Branch for making fool to me at the time of purchase I was assured that the frame is made of Titanium and its Unbreakable after its get damaged, I came to know from your end that this is manual breakage at it not comes under warranty, The Glass is also provided of its highest kind now the Glass is also becomes Yellowish, that to your concerned...

One of your executive misbehaved with me on call, i have all the recordings with me, and I am sharing his contact and name [protected] Sharath, he has no professionalism at all. Does he even respects his job, he dont have manners and you are hqving these types of executive as your employer is a big loss to you, they are the main reason behind downfall, improve your employees quality before its too late....

Dear Sir / Madam, Due to small accident my frame was broken. Glasses are progressive & it's good in condition. In your MG Road Pune branch they are saying frame is out of service it is not available. My glasses are progressive & it's very costly. So I have to fit in new frame but it's not available. Frame number is PID 118054. So due to not available of frame how I can spend agin for new glasses. You have to think for customer also. Not available...

Product : Bipolar lens spectacles. My mother got her eyes tested from lenskart personnel and he himself ordered the product online by uploading her power.Two spectacles got delivered out of which one is fine with respect to comfort and with the other one she is not able to see things clearly wearing the spectacles.please resolve this issue soon....

I ordered from lenskart (2 spec) but had to return 1 due to wrong combination of power lenskart had picked up the spec(order id [protected]) on 29 june and i had selected the exchange spec but i had to no option to change its power also so i had to cancel the new exchange spec while it was on its way(order id [protected])

Pls provide me with an exchange or refund option as soon as possible...