Lenskart Complaints & Reviews

I need to clarification about my today's appointment, if you're representative is not able to come at my place for check up that's not my problem. I already asked your representative that i can go near by outlet for eyes check up and your representative said that no. Our representative will come at home and check your eyes free of cost with your flexible time.

If you're not arrange people for home visit that's no totally Customer's problem . It's totally your coordination problem. I want to compensate for this I'm ready to go to the store tomorrow and check my eyes. But I want to compensate for the inconvenience.

One more thing is your two representative cut my call without resolve my queries. This is what I expected from your Team. Very bed experience with lenskart.

I hope. I get response from you soon.

Date of incident - 09 sep
client name -Dharmendra Ganjalgunte
order [protected]
Full description -
specs frame broken in middle, , looks like material used is not good.
Desirable resolution - repair/replace
i am using lenskart for all my family members, , , , , i expect lenskart to repair/replace my frame as early as possible...

On 3rd October I have purchased the gold membership of lenskart by considering an Advertisement by the Company stating 2 pairs of specs for 600 (only for mew exclusive gold members) and now no such option is provided by them.
executives stating that the offer is only meant for the first order and I have purchased membership so they counted it as the first order.
how can someone get gold membership without purchasing or they must have mentioned.

#   Replace all

I have ordered my product on Tuesday 28 sep and delivery date was 5th September, l'm tracking my order product their is always showings out for delivery but courier boy never ever call me and not delivered my order product. Product AWB No: [protected] today is showing in transit to sender plz resolves my problem I need my order product as soon as possible.

My order number [protected], I have kept an exchange from past 20 days no reply and I submitted my opticts in store but they are not responding my spects was taken and but they are not responding

My order ID is [protected] and registered mobile number is [protected].i have ordered lens in lenskart for my son staying in alvas arunadri boys hostel moodbidri but the product has not been delivered but it is showing the product has been delivered. My son has enquired at office and security but the product has not been delivered. So kindly deliver the product to my son.

Claim rejected 6 time Due to the model number not available on the frame. Again 7th-time claim submitted ( I visited the store almost 15 times within 2 months) and set email to Lenskart (Naresh Sharma).

Attached the details .
invoice #[protected]

Please fix the issue ASAP.

My Oder no . [protected]

I have placed 2 pairs .. out of the 2 pairs, one pair is damaged ( glass is out of the frame ) . Upon asking to the store, the executive reply ( sir as you have cylindrical power so the lens will come out of the frame )
This Lenskart people as so much unfamiliar about the products .. (Even if you go to a local store also they give a spec with is completely in size the glass in the frame )
This also don’t know the Lenskart store assistant.. online assistance helped me with replacement
it’s my second time happen the same previous Oder no . [protected]

Very bad experience.. I totally won’t suggest or would recommend anyone for Lenskart

Im using lenskart since 2016 without gold membership and had brought buy one get one free offer glasses in Hyderabad Begumpet, but in goa 2021 Panjim outlet lenskart named Pinky forced me to buy gold membership to avail the buy one get one free offer, where I had already informed her that I have been using the lenskart since 2016 without gold membership and had brought buy one get one free offer glasses, then she told me that the policy has been changed and I have to buy the gold membership. Second thing is that I had told her that the frameless glass frame is hurting me and she promised me that they will do the customize and the second full frame which I wanted was not ordered without my knowledge.

This is the worst lenskart customer service I have faced where I had to spend 5000/-, which was not ordered. After giving low rating she called me recording the call and asking me that it's my fault.

Lenskart kindly look into this matter and resolve this issue as I'm staying in mapusa and they are forcing me to come to the store to make the adjustment of the frameless frame by bending it, which will soon or later will be in bad shape.

I had bought a glass (with blue cut lens) and it has many visible scratches. I was going through Lenskart website regarding their warranty cover for it. I found that they are not providing warranty for the same. My question is, If you don't cover this in the warranty than why you provide it as a feature of any Article?
P.S I am looking for alternatives, You guys fooled me......

I ordered eyeglasses from lenskart on 10 August 2021 for Rs. 420. The product I received had problem with the itsu frame so I returned it purchased a replacement by paying Rs.112 extra, Total Rs.532. The replacement product which I received was different from the one I ordered. So I requested for return on 2nd sept, the return was done on 3rd sept at 9am. And later in the evening I received call from lenskart customer service to confirm if...

I have ordered 2 glasses from Lenskart. Tbh the executive from Lenskart keep on calling & texting me always and trying to push me to order from them, they’ll literally irritate you and insist you to buy from them anyway. I ordered 2 eyeglasses which costs me 2766/- INR. I ordered them on 13th sep and received them on 17th sep. i found that i gad received 2 empty boxes without any glasses! I immediately reached out to them asking for...

I bought glasses from lenskart on 2nd September from lenskart. Order id:[protected] from lenskart store of Rs 4032.
The shopkeeper messed up the whole thing. The address, the power, everything was incorrect though I told him to check thrice. That order was cancelled and I opted for refund. I got cashfree link on 7th September (one of Rs 2520 and the other one of Rs 1512).
I gave my UPI details n got the refund of Rs 2520. But...

I booked order on 4th September from Viviana lenskart. My order id is [protected]. At the time of booking they promised me to deliver order at my home address but when I call them for status of the order they told order is delivered at store. I recall them their promise they gave me for home delivery but after there is not update from store as well as from store attendee. I want my order to be delivered by tomorrow or else cancel the order and process my refund. Because it's almost 10 days there is no clue for my order.

My lenskart order id is [protected] .
I had ordered glasses from Lenskart to 8.09.2021 but the delivery date of my order is being extended by two times by Lenskart.
Why i can't receive my order.

I ordered a product in lenskart and made a payment through upi and it was successful from bank end but lenskart was failed to capture it and then i raised a complaint against the transaction was asked to wait for 24hours and waited but didn't get the money in the meantime i opted for cash on delivery as it was immediate requirement for me then i again asked them dor for the update at the end they started to ask me to wait for 24 or 48 hours everytime but no update from them.

Today I visited Lenskart Khardaha branch, PIN 700118, West bengal at around 8 pm. to purchase a spectacle. But the guy present there was very casual in his approach to sell the product. I was asking about some other types of frames to choose from but he told me to find from the racks on my own. This is how this business will sustain for the long run.? What kind of customer service it is?

I baught two frames from Gorakhpur lenskart store under the scheme buy one get one free scheme with bifocal lens in one frame and singal focal in another. At that time the sales executive told me that you can change the lens in any frame any time I want, only I will have to pay for the lens. Now when I went to lenskart store the manager said that this facility is not available. I will have to buy another frame. This way I have been cheated by the lenskart store. I request all the customers not to buy anything fron the lenskart store please.

In lenscart order I have entered wrong pincode which is 380050 instead of 382350 ...so I haven't received my parcel... please do needful

I bought two specs, one from store other ordered with a power
Human error by lenskart representative - Even after providing the power number, the guy submitted incorrect power while ordering
Later after 1 hour i checked my app and i could see the mistake. I went back to store to get it corrected. They said to have sent email to cancel the product which didn't happen even after multiple follow ups and later my spces were delivered in 2 days with incorrect power

Now i went back to store told them to get the correction and reorder for new one. they sent my specs for correction with correct power. Since then the product is yet to be delivered.

When the App says its delivered on 7 th sept. I went back to store to collect it. They r unable to find the product. They sent me home saying they r unable to locate it and may have not arrived at their store or there cud be a mistake in the app and I went back home disappointed

Now the store representative is of no help at all
They dont pickup calls
They dont call back to give updates
I may have made roughly 30 calls in last 8 days now. This is worst customer service i have seen so far. I request for a refund and probably donate the specs back to them
Store - lenskart, kharadi, pune near Eon IT park