[Resolved] Lenskart — One year warranty specified on lens and now they say no warranty (Tokai lens)

Trinadh K N

from Hyderabad, Telangana

Address:	Hyderabad, Andhra Pradesh, 500049
Website:	www.lenskart.com

I have purchased spects from lenskart and paid a good amount to buy Tokai lens which they say are world's thinnest lens. The page clearly mentions about warranty and even engineer who visited my home(his name is Eshwar) sold it to me saying that it will cover breakage.

When I reach them last weak over lens breakage, they say it is not covered under warranty while web page clearly calls out for 1 year warranty..

What does warranty on lens for 1 year mean?

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Complaint marked as Resolved

Verified Support

Feb 05, 2016

Lenskart Customer Care's response Hello Trinadh, we regret the inconvenience faced. Warranty for lens is applicable only for lens scratch & colour peeling off. However, any kind of wear & tear or physical damage is not covered under warranty. Still for better understanding we would request you to kindly share your registered email id or the order id. One of our team member will call you back within 24 hours. Regards !

Verified Support

Feb 07, 2016

Lenskart Customer Care's response Hello Trinadh, it has been 3 days and we still did not heard from you. Please share your registered email id or the order id of the product. We will call you within 24 hours. Regards !

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Comments

Besta Aparna

from Hyderabad, Telangana

I bought spets from lens-kart 6 months back, last week i went to store to tighten them because they become loose and he did some thing and the frame broke. Tell me the solution