Lenskart — Poor product Vincent Chase lenses

Address:

Mumbai Mira road

Within a year the one pair of vincent chase lenses that was purchased for bimal lal developed scratches and became cloudy / almost opaque in routine use. This was shown to mira road store but they polished and returned them back. Again this month was brought to stores attention. Complaint no [protected]. Attention lenskart, how do the lenskart lenses used in customer spectacles get fully scratched up and get opaque during routine use if you boast of high quality lenses and charge top of shelf prices? Your focus should be on quality and not only on your profit margins dear srishti d, customer service representative doesn't want to take responsibility. If this is what is done to handle genuine customer issue, do bad job and being dismissive of taking responsibility, i and family am unsure of purchasing further lenses fm lenskart. Let me know if this was one off mistake or a routine occurence. Bimal kumar lal