Lenskart Complaints & Reviews

I'm receiving unsolicited SMS on [protected]. PLEASE STOP SMS....

I refund a frame. While choosing refund method i have selected refund to the original payment method. I made payment using simpl app (which is credit card app). But today (23 June) I got refund into store credit. Simply app already have instant refund option. I already two other refunds.
Kindly refund to my original payment method.
Order ID - [protected]...

I refund a frame. While choosing refund method i have selected refund to the original payment method. I made payment using simpl app (which is credit card app). But today (23 June) I got refund into store credit. Simply app already have instant refund option. I already two other refunds in simpl app. Then should not i get refund of lenskart. I think it's done intentionally so that I have to buy from their store again....

I am buying gold membership of 600 rupees for one year by using coupon.by the help of coupon I paid only 58 rupees ..in order there showing your membership is activated but in my profile didn't show that the gold membership is get activated..but i pay money for this but unable to get gold membership in my no or lenskasrt profile...

My spectacles broken following an injury. I went to Lenskart shop near me on 19th June 2023. They assured me that u will get your glasses replaced . But after few hours I got message from symbo insurance in my whatsapp that…

My request for insurance has been rejected and the reason is 'Request From VSM' I don't know why is it so and i am contacting the customer care but there is no response.
I had a very bad experience...

Respected sir / madam
i have orderd a product from lenskart and then applied for return.
pick up has been done on 31/05/23 but not received refund till now,
today one customer support member called me and told that it's taking time to refund the amount in account . instead o[censored]pi they are forcing me to refund my money as store credit.
please help me to get my money back in original payment source....

I purchased 2 glasses with frames from a lenskart shop in bhootnath market, lucknow, a few weeks ago and one of the frames broke. It was a john jacobs frame that was worth ₹3200. I took it to the shop but they refused to replace it saying there is no warranty for frames. It has not even been a month since I purchased the glasses and although the service was pretty good at the time of purchase, the service after is not satisfactory....

Order ID [protected] - NO PROGRESS by Lenskart Aundh, Pune store.

Lens power is very high and store confirmed to get lens replaced.

Specks handed-over to Aundh store but still it is lying there only.
Am told after complaint gets registered, they will ask me for a password...

Unable to go ahead with any office work

Did NOT expect such response LEnskart.

Dear...

I purchased Lenskart gold membership last month. Then I placed the order of packets aqualens colored lenses with power and a bottle of lens solution on 22nd of may. It was supposed to be delivered by 25th of may. I went to see my orders on 25th and it was written there that there is some delay in delivery and it will now be delivered on 29th of may. Then on 29th of may, they said that it will be delivered on 2nd of June due to some delay....

I bought an specs in January month which is of John Jacobs brand. Yesterday my specs was fell of from my head while I'm bending at that time I catched the falling glasses the frame of the glass at left side was broken. I don't know in which quality material it was done. I visited nearby stores and they told it will be taken back or repaired only if it is insured. I bought it at the cost of 3200 Rs where was the quality of the product ? Not...

I placed an order from Lenskart using my Gold membership. It was Buy 1 Get 1 Free offer. The package I was delivered was complete intact sealed, on opening I found a local toy specs of some local brand inside of it. I contacting customer care, mailed them the images of the package and after 4 days they are claiming they sent the right product and they have images. I asked for the image proof over mail, which they deny to give, clearly which...

Letskart sales person in MKB nagar branch cheated saying that the offer but one get one is not applicable if we buy only frame but not lens...

Order idOrder Placed at Lenskart.com: Vincent Chase Eyeglasses & 2 other. #[protected] for Rs. 13974.00. Your order will be delivered at Store. Estimated delivery by 01 Jun 2023. But not received. Refund requested...

Order Placed at Lenskart.com: Vincent Chase Eyeglasses & 2 other. #[protected] for Rs. 13974.00. Your order will be delivered at Store. Estimated delivery by 01 Jun 2023....

Respected sir / madam
i have orderd a product from lenskart and then applied for return.
pick up has been done on 29/05/23 but not received refund till now,
today one customer support member called me and told that they will not refund my money in original payment source that i have used for payment i.e UPI . instead o[censored]pi they are forcing me to refund my money as store credit.
please help me to get my money...

One of them is a defective frame . It is a type of frame with detachable sunglass. I ordered a power lens with that frame . The spects I recieved today ( 30.05.2023) has a gap between the frames . Image and vedio is attached herewith ....

I have ordered one spects from lenscart since i dont like its finishing i return the product ...then they have send me cashfree link to give my refund back but that cashfree link has not work every time when i enter either upi id or account information it says some thing went wrong contact to lenscart then i reenter the details and after putting number of time the otp the link is expired then i requested the customer care for the same thing...

Dear sir / madam, i have ordered from lenskart and then applied for exchange then cancelled exchange
after that applied for refund but they refused for refund in original payment source its not fair instead they are giving refund in store credit . its not fair, kindly refund my money in original payment method.
order id: [protected]...

I have ordered one glasses in which lens power' was selected wrong by an executive of lenskart and they are stating that cannot exchange and giving reasons and they said wait 15 days it will be fixed with eyes and it will be comfortable, but later on we get to know that the power was wrong which was selected, and now they are saying that they will not give an exchange option, now they deinied to give an store credit, lk cash + cash which...

I ordered for powered lens & they sent me wrong power even when i uploaded the correct prescription. I was travelling so their representative asked me to get back and he had raised a return request too. And since yesterday i have called 4-5 times to their support number their representative tells me they'll connect my call to customer support & it gets disconnected. So I requested a call back and their representative said i'll get a call...