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Lenskart Complaints & Reviews

www.lenskart.com
4.1
Updated: May 19, 2026
Complaints 1694
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1341
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353
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Lenskart reviews & complaints page 5

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A
Avkanica
from NOIDA, Uttar Pradesh
Sep 23, 2022
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Not receive any store credit

My product is picked up on 17 sep. And still didn't receive any store credit or not able to place an exchange order. Since 18 of sep there customer service always saying wait for 24-48 hrs. Every time they keep saying this again and again. Order I'd is [protected]...
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Sakthivel Gurumoorthy
from Sivagiri, Tamil Nadu
Aug 22, 2022
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Product within warranty - after sale service is not provided as promised by the company.

Website: www.lenskart.com

Order no - [protected] dated 24 May 2022 by the name of G Sakthivel, I had purchase two power spectacles for my son. Out of that one of the power glass frame got cracked and broken. And when I asked for repair or replacement for the same. The Show room representative says that the these are not under the warranty, and it can not be replaced or even for repair also.
[But during the purchase they asked me to buy gold membership and gave...
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M
Mukta97
Aug 21, 2022
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Lenskart delay in delivery

I had ordered spectacles for my father on 13th aug 22- order no [[protected]]. It was promised that it will be delivered on 21st aug. The tracking on website also showed delivery date as 21st aug, till 21st aug.
But it wasn't delivered. Std answer on follow up was that it will be delivered within 24th to 48 hrs. I wasn't informed before 21st that my order is not going to get delivered on 21st, so that i could buy different glasses from...
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S
Sh$
Aug 18, 2022
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They just wrongly charge you for the gold membership

I ordered one frame along with the power lenses. They just add the gold membership by default in the cart to fool the customers.
I never wanted or added any membership in the card, but still got charged for it. I realised it immediately and sent an email to their customer care within 2 minutes but they refuse to refund any money for membership stating it is non- refundable even though I never added any membership to the cart by myself...
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R
Ronakkumar Jain
Aug 16, 2022
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Insurance Claim

My request for insurance has been rejected and the reason is 'Request From VSM' I don't know why is it so and i am contacting the customer care but therecis no response...I had a very bad experience with lenskart, I need a solution for this problem...

And now I think purchasing 3000 rs specs from this company is worthless......
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D
DeepaBhat
from Pune, Maharashtra
Jul 17, 2022
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Need an invoice

Address: Lenskart, Kingston Avenue, Pimple Saudagar
Website: www.lenskart.com

On June 25, I placed an order for a pair of spectacle lenses. I need the invoice for my order [protected].

After raising a ticket[protected] with the support center, I waited for 4 days. They said I should get the invoice in 24 hours. It has been 4 days now....
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Mithufood
from Kolkata, West Bengal
Jul 17, 2022
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Product within warranty after sale service not provided by the company

Address: Kolkata, West Bengal

Order no - [protected] dated 06/02/22 by the name of Santanu Mallick, I had purchase two power spectacles, out of that one of the power glass of one spectacle got cracked. And when I asked for replacement or repair the same, the company representative says that the glasses are not under warranty, it can not be replaced or even for repair also. So when I ask for options, the simply suggest me to buy the new power spectacle from them. But the...
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L
Livi3004
from Chennai, Tamil Nadu
Jul 15, 2022
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Gst invoice not provided

Address: Chennai tamilnadu

Hi,

I recently purchased my spectacles from lenskart tamabaram and when they invoices I asked them to give it against my GST number but they are not having the process and they can only give against my name ..i requested the store ppl they are saying the same things..please kindly help i dont know how to get this escalated further as i am losing my tax money...
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P
Pranesh123Desh
from Thane, Maharashtra
Jul 5, 2022
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Spec lens color has changed to yellowish

Order [protected]
[protected] mob
Regarding glasses taking on a yellowish hue instead of blue hue.
Air la 131950

Had purchased 2 specs in May 21.
Within 1 year the colr of lens of one specs has changed to yellowish. I am talking abt lens and not frame.

I believe it is due to substandard lens material used by lenskart....
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R
Reshika AG
from Chennai, Tamil Nadu
Jun 22, 2022
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Invoice not provided

Address: Nanganallur, chennai

I purchased a pair of contact lens from lenskart physical store in nanganallur, Chennai on 17-Jun. I received the product and the store did not provide an invoice stating that it can be downloaded from the app, The app doesn't have an option to download invoice and i have contacted customer case for 2 times for this simple utility and they are not providing me a way forward. I had already mentioned that i need the invoice for a reimbursement...
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J
Jyothinallamilli1234
Jun 4, 2022
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Pickup date delay and no proper service

I have ordered exchange of my spects on 30th May. The pickup date was scheduled on 1st June and delivery date of new spects was scheduled on 6th June. Delivery will only happen after pickup. On 1st June pickupdate was moved to 3rd, on 3rd it is moved to 6th and on 4th it is moved to 7th, which is a day after the given delivery date. I'm facing lot of trouble with my sight. And I'm a software engineer, can't quit for so long . I'm working...
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B
Banuteja123
from Kadiri, Andhra Pradesh
May 30, 2022
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To transfer store credit amount to bank account

Address: Delhi
Website: Lenskart

To kindly transfer the store credit amount in lenskart to bank account...
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S
Sebak Biswas
May 14, 2022
Nov 8, 2024
This thread was updated on Nov 8, 2024
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Order stuck at "preparing for dispatch"

I have ordered two sunglasses on 5th may and both are supposed to delivered by 13th may. one of them is delivered and another one is "preparing for dispatch" for last 9 days, I have contacted chat support and asked for the status and a expected date for delivery but they are unable to give me one....
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S
Shailendramedia
from Delhi, Delhi
Apr 20, 2022
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Fraud-Wrong Product Delivered

Address: A-47/48, 2nd Floor, Front Side, Vishwakarma Colony, MB Road, New Delhi-110044
Website: www.lenskart.com

I did placed a order on 13th May 2020 and my order id is : #[protected]. Product details:
Vincent Chase Online
Shape : Square
Size: Medium
Product ID: 140718
Color: Matte Black
Qty: 1

I was using it since 2020 but today I visited lenskart Store in crown interiorz mall, Faridabad to purchase sunglasses then i said to lenskart employee to check my Eye lenses and Frame which is purchase...
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S
SuprajaSekhar
from Bengaluru, Karnataka
Apr 7, 2022
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Lens Quality is not Good

Address: Lenskart, Kasavanahalli Main Road, Bangalore 560035

I had bought 6 boxes of lens from lenskart. I haven't used it for a long time, due to working from home. However, recently I started using it and I find it very uncomfortable, the lens is very blurred and eyes start watering. So i visited the Lenskart, Kasavanahalli branch on 5th April 2022, from where i bought the lens. They checked my eye power and said it is the same in the lens box and they simply asked me to wash the lens in hot water...
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V
Vipul93
Apr 1, 2022
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Buy 1 get 1 scam

I ordered a frame with lens and they said the price for that is 5600 rs but i also get 1 more frame and lens for free. However when i saw the bill, the amount was split into 2800 rs for each frame.
Request you to look into these scammers otherwise social media is always there for every one to know....
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A
Arpitthebrave
from Kanpur, Uttar Pradesh
Mar 23, 2022
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Lenskart fraud

Address: New delhi
Website: lenskart

I ordered an spectacles first time using lenskart on 19 march 2022 which should be delivered to me on 24 march 2022 but when I asked there customer care through whatsapp on 22 march 2022, they are forcing me to cancel the order as they won't deliver the spectacles. When I complaint they kept me on hold and then an email came that they are unable to contact me but there was not even one call from them.
order id [protected]
Product...
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A
AnanyaPali
from Delhi, Delhi
Mar 20, 2022
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Wrong eye test

I went to my nearby lenskart store and get my eye test done and ordered a specs as per that but I find it difficult to see properly with it.So I went to my local optician and he tested my eyes and found a huge difference in both the power i e., the actual one and the one tested by the lenskart staff on the store. I want compensation for the negligence of the staff during the eye test because I have to face several difficulties due to their...
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S
Silent eye
Mar 5, 2022
Mar 5, 2024
This thread was updated on Mar 5, 2024
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Not activating gold membership on my lenskasrt profile

Address: Plot no-3/623,shanti niwas,sarakntara,dumduma, Bhubaneswar

I am buying gold membership of 600 rupees for one year by using coupon.by the help of coupon I paid only 46 rupees ..in order there showing your membership is activated but in my profile didn't show that the gold membership is get activated..but i pay money for this but unable to get gold membership in my no or lenskasrt profile...
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P
pravin8388
from Madurai, Tamil Nadu
Feb 20, 2022
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Gst invoice

I have visited the lenskart store in madurai and before ordering the items i enquired about invoice with my gst no incorporated so that i can claim gst input credit. in the store they also gave assurance that they will send email to the office and you will get the invoice with your gst. after confirmation front the store only i placed that order.

at the time of receiving the order i didn’t get the invoice with my gst which...
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