[Resolved] Lenskart — product not yet delivered

Aswin Sathish

from Pathanamthitta, Kerala

Jan 16, 2019

Website: www.lenskart.com

I ordered a lenskart glass on 31st december 2018 and expected delivery date of the product was on 8th january 2019. After contacting the customer care they said to wait till 16th january 2019. Today when i checked the courier status, it still shows in transit and this was last updated on 5th january 2019. The wait for my lenskart glasses continues... Great service

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Feb 16, 2019

Complaint marked as Resolved

Lenskart customer support has been notified about the posted complaint.

Verified Support

Jan 16, 2019

Lenskart Customer Care's response Hi Ashwin, we apologize for the unfortunate delay happened in your order. We would like to inform you that your order has been dispatched Ecom under tracking number[protected] and we are coordinating with our courier partners for urgent delivery. We will keep you updated.

Jan 18, 2019

Updated by Aswin Sathish Dear Lenskart Support
After the long wait and repeated assurance s, today it was out for delivery. But none of the delivery guy contacted and I have contacted them three times today for the delivery. Now I am receiving a message from Lenskart that product could not be delivered because I was unavailable at the location. Lenskart please choose responsibledelivery partner, otherwise you will loose the business and trust. I am really fed up following up this

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Comments

Jatin Kukreja

from Morjim, Goa

Jan 18, 2019

I recently ordered two eyeglasses one broke within one month a small glass broke this isn’t the quality I wasn’t expecting on buying the same before I was satisfied with the quality and hence bought a second pair but expectation led down

Shagufta Tabassum

Mar 8, 2022

i ordered a pair of contact lenses on 22nd feb and expected delivery was 1st then its extendted to 10th marvh and now its showing that it is delivered and i have still not got the product dont know whats going on

Squid Wart

Jun 9, 2022

My glasses expected delivery is today, but i didn't get the delivery notifications yet from the Ecom express. Why wastage of time if you can't deliver it on time. And in lenskart app there isn't any progress showing for ecom delivery express till now. I can't be able to trace it.