Lenskart Complaints & Reviews

My name is vasanth. I have placed an order in lenskart in 13/01/2019. My order number is [protected]. The estimated delivery time was 21/01/2019. But i didnt get my order. And there is no update after the order has been placed. When i call the customer care they say that the order number is invalid. Ive also sent them e-mail about this but they didnt reply. What should i do? I have attached a screenshot of my order.

Lenskart provide such warrenty over its products that when I went to the kamlanagar delhi store just after 20 days of buying to repair the handle, one of the attendants refused to take it for repairing.

Such a company claims itself as s flourishing business firm of India, is nothing but deceiving people by providing NO CUSTOMER CARE, 0 FACILITY.They should be advertising this bitter truth that they literally take no responsibility after the payment thing is done even if they provide cheap quality material.

THIS FAKE BUSINESS CANNOT LAST LONG.

I ordered the vincent chase sunglass via app and the order id: [protected]. Still i didn't receive product but from the courier side they mentioned it was delivered to me. I already paid for this. What could be action will take from your side. Is this seems good. And i didn't get any call from the courier person.

I need a remedy for this.. If you are not able to return my product i need a money back

I purchased 2 pair of spectacles from lens kart and after 2 days went and told them i am not comfortable in it. They told use for a week more but after that also they did not respond to any complaints. After 2 months when i went for my annual checkup, doctor was shocked to see their reading. Now when i contacted the shop assistant, he told nothing can be done now its my mistake he said i must have cross checked long back immediately, means...

I have taken this frame from Lenskart Dilsukh nagar branch on 11/08/2017 on my last visit to India and after going to UK in a months time when cleaning the frame, the right arm of the frame have snapped. I was awaiting to visit India to get it fixed. I came to India 2 weeks before, so I have taken the frame to the Dilsukhnagar branch to get it fixed. I was even ready to pay the snapped arm for specs. The stores person mention, they were unable to fix it and I have been given the customer service no to sort the issue. The call have been attended by 'Ranjan' in the customer service, after explaining him my situation, the only suggestion I have been given is to take a new frame. I was not ready to through away 5000 rs frame which is hardly used for a month and no replacement accessories is provided. In this regard, I have been promised a call back from the manager to sort the issue, which is a false promise from the advisor.

I ordered a lenskart glass on 31st december 2018 and expected delivery date of the product was on 8th january 2019. After contacting the customer care they said to wait till 16th january 2019. Today when i checked the courier status, it still shows in transit and this was last updated on 5th january 2019. The wait for my lenskart glasses continues... Great service...

I am absolutely disappointed with the quality of frames being sold by Lenskart. I purchases a Vincent Chase reading Glass from lensKart 2 months back and the frames have broken in to multiple pieces.

I took the frame with the pieces to the Lenskart outlet I purchased from, the person informed me that he will send it to their work shop for a feedback. In two days he calls back to inform me that they breakage is due to my imporper handling (breaking in to 5 pieces). The plastic used is so inferior that the frame breaks, just to add that the lens is perfect, the frames are the only one which are brittle and just breaks off.

Very bad experience, will not buy from Lenskart any more and would suggest people to stay away from this company selling inferior quality products.

I purchased for a total value of Rs.5000 plus, but regret that I did that. I got cheated, I suggest people to not get cheated by Lenskart.

Lenskart has taken complete payment and after 10 hours it's showing the product is stocked out.. Seriously???then why the hell its there on the website...you uave completed the payment...
My email id- [protected]@gmail.com
Contact no.- [protected]
Please help me out asap...as i am facing problem without specs...and they are fooling us by telling that delivery will be in 2-3 days... Pathetic condition

This is regarding order number [protected] of -2- boxes of powered lenses and a bottle of lens solution. The order has been placed on 12th january 2019 and i got a call from your team that product will be delivered even before the scheduled date but now it is showing product as "stocked out". What do you mean by that after taking order and receiving payment? But now i see that this is one of your most common ways to harass customers. Let me know the exact status of the order.

I made a payment in lenskart through sbi net banking on 11th january 2019. The money has been debited from my account but in lenskart the payment status is showing 'pending'. I called them and they are telling that they had not received any payment. I checked the transaction status from sbi net banking and it is showing 'successful'. I want my money back. Please take the necessary action.
Order id: [protected]
Transaction reference number: igafdztrp3

Hi, i placed an order for spectacular on 29th dec 18 and forget to select add power. However i immediately contacted them and they cancelled my order and sent email for refund. Placed another order on 30th which was delivered to me but now they are claiming order was not cancelled and both spectacular delivered. Showing fake proof of delivery. Their currier guy deny to deliver on 1st jan and said he will deliver my order on 3rd. So i went at dwarka more to pick up my spectacular and it was handed over to me inroad near icici bank. Only one packet of second order received by me. Since first one was already cancelled. However i called up that currier guy using my brother phone on that day becoz my phone was not charged. Delivery boy dint ask for my i'd or take any signature and deliver on products.
I called lenskart for the status of refund of my cancelled order but they said both order were delivered. After that they called my brother number and since i used that number at first place to track currier guy and my brother was busy. So they have started claiming that both packet was delivered. Since he was not aware about anything related to spectacular or orders. He denied. My brother called me to find the reason for the order and lenskart call. However i was in office. So i could not take his calls. He kept getting calls from currier guy and lenskart on that days so. Finally he blocked that currier guy number and said he does not know satya prakash and asked them to stop disturbing him since he was in office too.

However when i called lenskart again i was asked to wait since investigation was going on. After 5-8 days they send the order delivery receipt to me. It's add salt to my injury. There were not my number and even they put name as sagar mishra and brother number into that receipt and even fake signature was there.
I challenge them about the fake signature and ask them to provide the refund for the email which i got after cancellation. But they called my liar and he even misbehaved over the call from currier company. Lenskart is not able to take any action against currier guy and said it was delivered. Lenskart kept saying it was delivered to my brother i said that i don't know who sagar mishra is. My brother name is satya sagar mishra. However he kept saying he is on facebook and he took delivery. However he never went to sign or take delivery. I just took his phone to call currier guy frlor delivery. They are disturbing my brother by calling him while he is in office and he stopped responding them and tell them he does not know satya prakash mishra.

Now my 1195 rupees in lenskart pocket and even there were not spectacular delivered for that order. What the hell i do with power less spects. They are calling me liar after taking 1195/ rupees.
I have their order cancellation emails. Fake delivery proof. Even though they are playing with me and not refunding my money.

Even their currier guy did not deliver the second order at my home and i had to go 15km to pick my spectacular for second orders but still they are claiming both order delivered

We had purchased a spectacle for my daughter and within 6 months the cushion part of one of the stick came out and fell
Off somewhere... Which we could get and when we gave it to the koperkhernie store they tried to check at their customer care they told us that it’s not available... We have purchased many spectacles for our family... We except a positive response from you

Sir.
I purchased my eyeglasses from lenskart store located in noida gip mall shop no 10. Order number:[protected] on 4th jan.2019. I got home delivery of it on 7th jan 2019. After getting my eye glasses i tried it but feels uncomfirtable so i calles lenskart tool free number there its customer executive stated me to visit the store from where i purchased my eye glasses. I immediate went to the store and tell them my problem. After examine my spects they said due to their fault the powers in lenses has put wrong and i have to submitt my eyeglass and within 3 days i shall get it replaced. After 4 days i called them and asked about my replacement they said it will take 4 days more i said you already know that my eye sight is so weak and without spects i am having so much problem, but they repeated the same words, so i called on lenskart toll free number there mr. Sanjay kumar who attended my call said me that your spects that you have purchased is out of stock and we cant say when they can give it to me. I said that your store is saying in 4 days he said no they are saying wrong. I said that you are not understanding my problem so many days have passed and i had not yet got my eye glasses and you all already know that my eyesight is so weak that i cant see properly. Then mr sanjay said you can get your money refundedm i said this is not the excuse your comapny it means doesnt care for the health of its customer.
Sir please it is my humble request to you please provide me justice as i am suffering physically and mentaly pain due to this company, my eye sight is very weak i cant do anything without my eyeglasses but the comapny and store is showing very lathargic attitude.
Hope to get justice

Regards

Lenskart has given me a wrong lenses which causes my eye problem when i contacted lenskart they are not ready to change spectacles. This problem i 'm facing from last 02 months. I contacted several times to lenskart customer care but they are not resoving this problem. Please help me for this problem. T

Lenskart customer care no:[protected]

Regards.
Kamadev pradhan
[protected]

Kindly forward this mail to your gm... Lenskart service are very poor and this is my last order from lenskart. Its better i will order my eyeglass through local vendor (Note if i order my eyeglass through local shop right know im wearing it) but i lose my mind and listen to my friend and order... Lenskart.

If any product return to lenskart they check their quality (Are you kidding) why not you check their quality before to send to the costumers. Very very poor service totaly waste of time. Now im wating for my order... Till that time what i wear

Order is expected to deliver on 3-1-19 post several mail i got one executive on chat, who confirmed that the order got cancelled as on 2nd and i have to accept store credit. When i said no mail, no message or call has been made regarding this. He said due to power cut order cancelled by mistake. Why will i accept their stupid store credit? Doesn't it clearly reflect they are taking consumer money and putting in their pocket. I want my money in actual payment mode and compensation for the mental harassment caused on priority.
Order no [protected]

Order is expected to deliver on 3-1-19 post several mail i got one executive on chat, who confirmed that the order got cancelled as on 2nd and i have to accept store credit. When i said no mail, no message or call has been made regarding this. He said due to power cut order cancelled by mistake. Why will i accept their stupid store credit? Doesn't it clearly reflect they are taking consumer money and putting in their pocket. I want my money in actual payment mode and compensation for the mental harassment caused on priority.

The day i ordered my specs i had to spend 500 extra to go to a far off store to get my eye sight checked all because for 3 days the machine in the store near me wasn't functioning. Moreover on the day of delivery i was out of station so the staff told me to give them a call whenever i'll be back and they will deliver my package on the same day by hand but today when i need the spec's they are telling me they will poste it which will take upto 3 days

Lenskart gives me a very low quality lenses. After few months it starts to get many scratches even after anti scratch coating and also the visibility of the lenses is vey low. Sometimes they give me problem in night light and in artificial light. I spent a lot of money in lenskart lenses to apply all the coatings but this gives me a very bad result. And now they are ignoring the complaint too.

Ordered bi-focal lens photochromatic coating (Vincent chase) along with a vincent chase sunglass on 11th dec which was supposed to be delivered on 20th dec. I have paid 3980/- in advance at sector 12 dwarka, new delhi store.
When i have contacted the store for the status of delivery on 20th dec, i have been informed that because of some technical issue, the order couldnt be processed. Its very disappointing as i had checked with the executives many times before the order was made. They were very confident and convinced me for the timely delivery.

Anyways, since that time, i had been calling the lenskart store regarding the settlement of the issue. Most of the times, they take my number and assure me to call back again. But i dont get any call back. I have also visited the store and talked to the manager. He assured me of the refund of the entire amount and said that i would receive a link for the same. Again i didnt get back any link and again i have been calling regarding the same. And i am getting the same response again. No call backs after giving word.