Lenskart Complaints & Reviews

I made a payment in lenskart through sbi net banking on 11th january 2019. The money has been debited from my account but in lenskart the payment status is showing 'pending'. I called them and they are telling that they had not received any payment. I checked the transaction status from sbi net banking and it is showing 'successful'. I want my money back. Please take the necessary action.
Order id: [protected]
Transaction reference number: igafdztrp3

Hi, i placed an order for spectacular on 29th dec 18 and forget to select add power. However i immediately contacted them and they cancelled my order and sent email for refund. Placed another order on 30th which was delivered to me but now they are claiming order was not cancelled and both spectacular delivered. Showing fake proof of delivery. Their currier guy deny to deliver on 1st jan and said he will deliver my order on 3rd. So i went at dwarka more to pick up my spectacular and it was handed over to me inroad near icici bank. Only one packet of second order received by me. Since first one was already cancelled. However i called up that currier guy using my brother phone on that day becoz my phone was not charged. Delivery boy dint ask for my i'd or take any signature and deliver on products.
I called lenskart for the status of refund of my cancelled order but they said both order were delivered. After that they called my brother number and since i used that number at first place to track currier guy and my brother was busy. So they have started claiming that both packet was delivered. Since he was not aware about anything related to spectacular or orders. He denied. My brother called me to find the reason for the order and lenskart call. However i was in office. So i could not take his calls. He kept getting calls from currier guy and lenskart on that days so. Finally he blocked that currier guy number and said he does not know satya prakash and asked them to stop disturbing him since he was in office too.

However when i called lenskart again i was asked to wait since investigation was going on. After 5-8 days they send the order delivery receipt to me. It's add salt to my injury. There were not my number and even they put name as sagar mishra and brother number into that receipt and even fake signature was there.
I challenge them about the fake signature and ask them to provide the refund for the email which i got after cancellation. But they called my liar and he even misbehaved over the call from currier company. Lenskart is not able to take any action against currier guy and said it was delivered. Lenskart kept saying it was delivered to my brother i said that i don't know who sagar mishra is. My brother name is satya sagar mishra. However he kept saying he is on facebook and he took delivery. However he never went to sign or take delivery. I just took his phone to call currier guy frlor delivery. They are disturbing my brother by calling him while he is in office and he stopped responding them and tell them he does not know satya prakash mishra.

Now my 1195 rupees in lenskart pocket and even there were not spectacular delivered for that order. What the hell i do with power less spects. They are calling me liar after taking 1195/ rupees.
I have their order cancellation emails. Fake delivery proof. Even though they are playing with me and not refunding my money.

Even their currier guy did not deliver the second order at my home and i had to go 15km to pick my spectacular for second orders but still they are claiming both order delivered

We had purchased a spectacle for my daughter and within 6 months the cushion part of one of the stick came out and fell
Off somewhere... Which we could get and when we gave it to the koperkhernie store they tried to check at their customer care they told us that it’s not available... We have purchased many spectacles for our family... We except a positive response from you

Sir.
I purchased my eyeglasses from lenskart store located in noida gip mall shop no 10. Order number:[protected] on 4th jan.2019. I got home delivery of it on 7th jan 2019. After getting my eye glasses i tried it but feels uncomfirtable so i calles lenskart tool free number there its customer executive stated me to visit the store from where i purchased my eye glasses. I immediate went to the store and tell them my problem. After examine my spects they said due to their fault the powers in lenses has put wrong and i have to submitt my eyeglass and within 3 days i shall get it replaced. After 4 days i called them and asked about my replacement they said it will take 4 days more i said you already know that my eye sight is so weak and without spects i am having so much problem, but they repeated the same words, so i called on lenskart toll free number there mr. Sanjay kumar who attended my call said me that your spects that you have purchased is out of stock and we cant say when they can give it to me. I said that your store is saying in 4 days he said no they are saying wrong. I said that you are not understanding my problem so many days have passed and i had not yet got my eye glasses and you all already know that my eyesight is so weak that i cant see properly. Then mr sanjay said you can get your money refundedm i said this is not the excuse your comapny it means doesnt care for the health of its customer.
Sir please it is my humble request to you please provide me justice as i am suffering physically and mentaly pain due to this company, my eye sight is very weak i cant do anything without my eyeglasses but the comapny and store is showing very lathargic attitude.
Hope to get justice

Regards

Lenskart has given me a wrong lenses which causes my eye problem when i contacted lenskart they are not ready to change spectacles. This problem i 'm facing from last 02 months. I contacted several times to lenskart customer care but they are not resoving this problem. Please help me for this problem. T

Lenskart customer care no:[protected]

Regards.
Kamadev pradhan
[protected]

Kindly forward this mail to your gm... Lenskart service are very poor and this is my last order from lenskart. Its better i will order my eyeglass through local vendor (Note if i order my eyeglass through local shop right know im wearing it) but i lose my mind and listen to my friend and order... Lenskart.

If any product return to lenskart they check their quality (Are you kidding) why not you check their quality before to send to the costumers. Very very poor service totaly waste of time. Now im wating for my order... Till that time what i wear

Order is expected to deliver on 3-1-19 post several mail i got one executive on chat, who confirmed that the order got cancelled as on 2nd and i have to accept store credit. When i said no mail, no message or call has been made regarding this. He said due to power cut order cancelled by mistake. Why will i accept their stupid store credit? Doesn't it clearly reflect they are taking consumer money and putting in their pocket. I want my money in actual payment mode and compensation for the mental harassment caused on priority.
Order no [protected]

Order is expected to deliver on 3-1-19 post several mail i got one executive on chat, who confirmed that the order got cancelled as on 2nd and i have to accept store credit. When i said no mail, no message or call has been made regarding this. He said due to power cut order cancelled by mistake. Why will i accept their stupid store credit? Doesn't it clearly reflect they are taking consumer money and putting in their pocket. I want my money in actual payment mode and compensation for the mental harassment caused on priority.

The day i ordered my specs i had to spend 500 extra to go to a far off store to get my eye sight checked all because for 3 days the machine in the store near me wasn't functioning. Moreover on the day of delivery i was out of station so the staff told me to give them a call whenever i'll be back and they will deliver my package on the same day by hand but today when i need the spec's they are telling me they will poste it which will take upto 3 days

Lenskart gives me a very low quality lenses. After few months it starts to get many scratches even after anti scratch coating and also the visibility of the lenses is vey low. Sometimes they give me problem in night light and in artificial light. I spent a lot of money in lenskart lenses to apply all the coatings but this gives me a very bad result. And now they are ignoring the complaint too.

Ordered bi-focal lens photochromatic coating (Vincent chase) along with a vincent chase sunglass on 11th dec which was supposed to be delivered on 20th dec. I have paid 3980/- in advance at sector 12 dwarka, new delhi store.
When i have contacted the store for the status of delivery on 20th dec, i have been informed that because of some technical issue, the order couldnt be processed. Its very disappointing as i had checked with the executives many times before the order was made. They were very confident and convinced me for the timely delivery.

Anyways, since that time, i had been calling the lenskart store regarding the settlement of the issue. Most of the times, they take my number and assure me to call back again. But i dont get any call back. I have also visited the store and talked to the manager. He assured me of the refund of the entire amount and said that i would receive a link for the same. Again i didnt get back any link and again i have been calling regarding the same. And i am getting the same response again. No call backs after giving word.

Hi,
I had purchased a lenskart blu since past 2-3 months. To my surprise, the has broken all of a sudden even while cleaning gently. I use lenskart's lens cleaning cloth and lens cleaning spray though.

While buying they told me that i will get a frame and glasses for free if something happens within a year from the date of delivery.

Now, they are saying that the frame itself will cost us rs.1680/- even though i'm eligible for getting replaced as it's a internal crakes while manufacturing.

I highly recommend other's to get full details while purchasing anything from lenskart.

By the way,
When i checked the frames on amazon the prize was rs.199/-
It was blu smartphone cat eye full frame by vincent chase.
I didn't get a proper guidance by the shop keepers.
They just tell lie in front of you for selling their products that's it.

Here i meant to ask one thing to lenskart authorities.
What will you do when you get a internal cracked piece of frame and when it gets broken just while cleaning the lens?

I will inform about this to higher authorities if i didn't get replacement of frame for sure.

Why would customers do if the manufacturing itself is not good?

Hi,

I ordered 2 pair of eyes glasses a year back. Their executive came n check the eye sight. I order my glasses on the basis of their checkup report. After some time i got the glasses n started using it. After an year it started raining my eyes. When i got my glasses checked, i found that they did not make my glasses on the basis of my specifications. They changed it n after complain they even refused to listen to me by saying that it's out of warranty now.

My point is eye glasses power can not be checked by normal person, specially when it is first time o[censored]sing glasses.

My point is, if you are selling something which is technical n found your mistake even after warranty, one should come forward n provide some solution rather then refusing bluntly.

It was the last time i ordered from lenskart. I will share my experience with my circle so that others can beware of this cheap n cheater company.

[protected] order no. Arun sharma mob.: [protected]. I have place order for two specticles on 8 th of deember and it was expected to arrive on showroom at 15th december but today is 18th december but or is still not received by showroom guysand they have no any answer how much time more will arrive the courier which is very bad on your part.. Poor services are giving by tou and you are charging alot from us. The matter will be taken on legal bases as you have charged us the membership fee also but it is difficult to manage relation with you as your commitments are not ture and are not in time. Kindly refund our payment and a legal action will be taken agaist the order no on the jusrisdictional consumer court..

Hi team,

I had purchased two specs in the month of may 2018 (John jacob) and one of it turns out to be defective as the frame got loose from the front hinge of a rimless model.
We had submitted the item to the local lenskart store in wakad which they said they will replace with the next 5 days. Submitted it on 1st december and after that we are following up with them and they don't have a definite response.
This is really irritating as they don't have any timeline.
Please look into this issue and this is a very bad experience that we are having after trusting lenskart to be best in its area.
Thanks
Shyam singh
[protected]@gmail.com

I ordered spectacles in Lenskart store at Phoenix Mall, Chennai on 29th-Sep-2018. I eventually had to check my eye power in the store. During power checkup, the respective person had tested my eyes with various combination of lenses. I felt dizzy and uncomfortable with it and I had mentioned to him too. But he convinced me that, It adaptability issue of my eyes and it would take time. I obliged and paid for order and left the store. After a week time, I collected the product from store, and told him, I feel uncomfortable with the lens. But he convinced me to wear that specs for 1 week, resulting in Eye irritation and Red eye. I had to visit the store to exchange it. After long explanations, they accepted to exchange it and wanted to re-check my eye power. Its only after the second eye check up, they realized about the wrongly recorded eye power. They kept my specs in shelf and promised me for an earlier exchange, which would last for 2 weeks. I agreed and left.

Next week, incidentally I visited the mall, and I decided to check up on the updates of the exchange process. That's when I found out, they completely forgot about this and the specs is still there, where it was placed earlier. I was upset and the manager promised me to process it that day and would make sure, I would get my product ready in 1 week. Nothing happened. From there every week, I had to call the store to check on it, and every time, they have the same reply stating, "Its in progress". One day, I lost patience and I called the Store again, where Store manager gave his personal number to enquire and know about the order status, which was an utter waste. Because, whenever I call him, either he would be out of office on personal work or he would be busy.

After 40 days, On 18-Nov-2018, I got the call from Vinoth (lenskart employee), informing me that, they have lost the latest power card. He further asked me to visit the nearest Lenskart store, get and eye check up done and share the pic of the power card. I was upset and I had done what he asked me for. I shared the power card to him over whatsapp to his number on the same day. Then next two consecutive weeks, I again called to enquire on the status, and I was not given and appreciable response.

On 30-Nov-2018, I got pissed off. I called and enquired details for escalating the whole store. Then they found the seriousness of this, and promised me to deliver the product in 3 days. I obliged and accepted it. I checked on him on 3rd and 6th of December, still no valid information. I got pissed off, and I was intimated that my product is ready on Dec 8th. I already lost my patience. I gave the product for return on 7-Oct-18 and I get my product back on 12-Dec-18. It took approx. of 60 days, only after multiple visits and phone calls. I am totally disappointed with their reckless service. I want to escalate the higher management and se through this.

To summarize,

1. The eye check up was done by inexperienced guy, who recorded the wrong eye power.
2. I was forced to wear the defective glasses for 1 week, that resulted in eye irritation and red eye.
3. Product was given for exchange on 7-Oct-18 and the exchange process was initiated on 18-Nov-18.
4. Lost of Eye power card, as I had to visit the store again for power checkup
5. No proper communication, and had to call 4-5 times, for someone to pick up a call
6. I was promised with compensation and earlier delivery, and I was cheated.
7. Worst management and Customer care. highly reckless and no process followed.

Store details : Lenskart, Phoenix Mall, Chennai
Store Associate details : Vinoth ([protected]/[protected])
Store Manager details : Sidharth ([protected])
Order ID : #[protected]

As proof, I have the messages from Lenskart and whatsapp chat with Vinoth.

I took my life's first eye-test from lenskart store in sector-18, noida store in the year 2015 or 2016. After the guy identified my power, all the members started convincing me to take the glasses, which i later took from the same store. I paid rs. 2000 for a frame less specs with lenses after all sorts of offers and discounts. I did not like wearing glasses (And moreover it was only for computer use), so i used it less frequently. Later,...

On 22 nov i have placed order for eye glasses. And it got delivered later after 5 days i received a defective product hence i have returned the product. After again 6 day when i reached lenskart they said they have received the product and quality check is also succeeded we are taking your request for refund. I was waiting for the refund suddenly i got anothercall and they said we are not processing your refund and the reason was we have received a different product. This is unfair how come a product which is qc check passed will become a qc check failed. I want my refund tobe processed against the order # [protected].

My lenskart order no. [protected] dated 27/11/2018
I have ordered for two spects one for me and one for my wife. While wearing the spects i am not comfort with progressive glass. For distance glass is ok but for near i can not read comfortably, so i am requesting them since last eight days to solve my problem, but they are not giving proper response.

I have placed order for power glasses with lenskart. I have received a damaged product. I requested for return. I have handed over the product to the courier partner shadowfax and while accepting the product they have thoroughly checked the brand descriptions and all dimensions of the product then they picked up from me. After waiting for so many days till product reach warehouse of lenskart initially they confirmed they are processing refund later they denied for processing refund. I have call recordings that the executive has confirmed the product has passed quality check and he is processing refund later they kept hold on it. I need help i resolving this case.