Lenskart Complaints & Reviews

My order no [protected]
I ordered 22nd october for lenses and frames
Till now i did not get my product
When i called to customer care people they are giving reschedules reply
It is in courier we cant not anything they saying
What i have to do now i do not have a option,
I want go to consumer court because i paid money. Your are giving product
If you not respond properly i am going file a case...

I purchased 2 john jacobs frame with blue coating from lenskart showroom. One of the frame had a alignment problem from the start. I went to the lenskart showroom 2-3 times bt they couldn't do it. Recently i gave it to different lenskart showroom and they bend the side to allign the spectacles and due to which it got worsen so after my complaint they sent that spects to nearby service centre bt just after 2 days the stick which they bended...

The hsr branch near bda complex people are such arrogant bloody donkey's they will order wrong colour of our glasses and once it is delivered they act as innocent babies and tell you they will exchange it within 3 days and after a month they tell the glass is outdated and ask another 3 day which is a whole bloody month for them. Especially this stupid fat pig by the name of dilip he is the actual bloody criminal. Please remove him from the...

I have order spectacles on 21 at on lenskart under order id-[protected].
It was having two spectacles of 3820 rs.
So, they divided the order into two of 1910 rs each. But i received the call and delivery for only one part.
I have asked delivery person as well and he said he got only single part and showed me bill of 1910. I thought that order will be delivered as per my account dashboard online by 28 october, 2018.br...

I've ordered tokai lens which are premium lens offered by lenskart with approximately 7k value inr for one unit, which has many features like 2x more scratch protection, e. T. C has broken on edges. Which are plastic lens just broken when it fell from just 70 cms height. I'm totally disappointed with lenskart beacuse if we pay for around 7k for premium lens.

I have used unbranded normal lens which cost around 1k which didn't...

This is in regards to ticket id: [protected], there is no communication on this.

This is the team with out any guidance.

Lenskart were suppose to deliver the product with in 02 days but still after two weeks there is no updates.

Kindly provide an update on this request. I have selected the product :130310

But it seems lens sellers does not have lenses to see and read the mails...

Hi, my name is b. Hemesh. Total cheating, highly irresponsible service. I paid for vincent chase sun glass with power of order id:[protected] & worth of 1999 rs. They are saying the product delivered to another person by name. B. Arathi. When i called customer care about this matter, he said that, i have to enquire about that person to collect glasses, its not lenskart responsibility. There is no person named b. Arathi around my street. So...

I purchased a pair of glasses for my mom, order reference number is [protected].

Its just 13 months (One month out of warranty) and one leg of the frame came off on its own. Called lenskart twice, visited the store and they are not ready to help in any way.

Really sad experience, pathetic quality and post sales support. Never expected from a brand like lenskart. Better to go to local opticals shop then lenskart....

Your Indiranagar 100 ft road, Bangalore, store from where I had bought the glasses had lodged complaint No 6883583 on 9th Oct about mishandling of my glasses by your Jeevan Bhima Nagar Road Store technician. The picture was also scanned to you.

As per the complaint raised by your store, it was clearly mentioned that it was for resolution of a mishandling by your technician which resulted in breakage of the frame. It is surprising...

When you order multiple products on lenskart, you cant return just one product and get back the money. You meed to return all the products and take the money back which is not even clearly mention in their terms & conditions.

Unlike other online store where we can purchase many product and without any problem you can return a product and get ur money back....

I visited lenskart outlet for a free eyecheckup in satyaniketan market, new delhi. The person over there seemed disintrested and didnot complete the eyetest. After changing a few lenses he suggested that we visit an eye specialist. Also, the manner in which he was talking was rude.
It seemed as if he was in a hurry to get rid o[censored]s.

I am a regular customer of the lenskart and i love the frames and glasses. But, this...

Hi,
Bought a spectacle with buy one get one offer in lens kart store. The guy mentioned about the spectacle with all the coatings. After few weeks o[censored]sage i got discomfort with the product. So thought of giving the product and asked for refund. I also raised a complaint and they told they wont give refund as the refund duration is over.

Also checked the receipt and i was shocked to see the amount split up. The frame...

I have ordered two lenses from lenskart...There was some issues with the power so I had to cancel my order...Order ID: [protected], Order ID: [protected]...I havent received the refund yet...It has been so many days since I cancelled...This is what the company does?????If someone will cancel order...This is how you try to get money...It was a mistake paying online...Cheaters!!!I want my money back immediately...Else I file a consumer complaint...

I have ordered two items from lenskart one of them is delivered to me and another one product if vc 5158, pid 93870 is not delivered to me. On 5th october 2018 i have received an sms that my product is delivered not this time no delivery boy has called like previous one. I thought he knew the address. Next day i inquired in my office if anyone has received product. But i see no product is delivered at my office. So mailed [protected]@lenskart.com...

Lenskart recieved a payment on the 19th of september from me via online banking and the transaction was canceled but the amount was successfully transferred to them. I provided them with me bank transaction and details of the payment and they kept asking me to ask my bank to file a charge back which my bank said is not possible as they never refunded the money.
My complaint no. Which remains open for the last 25 days is 6802464br...

I have done purchase at Lenskart store in Coimbatore and paid amount through Paytm. At the end of transaction my money has been deducted but order is not placed at the store. Upon checking with paytm they haved confirmed me with transaction id that transaction bis successful and money has been credited to lenskart account.
Now there is no response from lenskart team regarding the issue, team is not at ready to check a transaction at...

This is the third time i had bitter experience with lenskart. I had visited their store in gip, sec-18 for new specs and ordered 1 but the product i chose and the product delivered was different in size and it is so lose that i can't even wear them for 10sec.. I tried to get it fixed but no use.. I even tried to check with the person in the store but they denied about having delivered wrong product. What should i do now?? I am not even able...

Date:27/07/2018
Order:#[protected]
Description of incident: since there wasn't any problem with my previous spectacles i gave them my old spectacles for the number.
They manufactured my new spectacles with the same number but different axis.
This is lead to a lot of distress as they refused to change it since it wasn't in the guarantee period which was 14 days.
Now i cant wear those spectacles since they...

Order ID: [protected]

I brought pair of glasses for myself. The eye Test was done wrongly at LensKart. They told to wear 1.00 right eye and Left eye 1.25 for left eye.
But when they uploaded they did once again mistake. They have done it as right eye +1.25 and Left eye +1.50. Because of this I am getting severe Headache. When I did testing recently I came to know this.
How can one be so irresponsible?
Can...

Order id [protected] was placed on 23-sep-18, after having multiple communication and commitments from the shop, still i have not got me eyeglasses.
It was an urgent order placed on medical ground and that was mentioned at the time of placing order. There was an assurance from the shop to get it by 29-sep-18.in lenskart portal it is showing expected delivery date is 01-oct-18. I am suffering from chronic headache due to this. I had...