[Resolved] Lenskart — Refund not yet received

Pratik Kochar S

Address:

Pocket B Vatika Mindscapes, 7th Floor, Mathura Rd, Sector 27, Faridabad, Haryana 121003

Order ID : [protected] - Refund not yet received amounting to Rs.2463. Called 8-10 times and asked them the status to which they reply that the refund is completed. Shared my UPI account statement with them but they did not reply. It has been more than 10 working days but the lenskart refund has not iccured into my account. The transaction ID for refund which they gave does not exist with my UPI bank.

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Sep 26, 2021

Complaint marked as Resolved

Lenskart customer support has been notified about the posted complaint.

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Comments

Lenskart Customer Care

from New Delhi, Delhi

Verified Support

Dear Pratik, we would definitely like to check the status for you. Sincere apologies for the hassle you're facing and we'd appreciate it if you can share your order ID/contact details for us to check and assist you better.

Pratik Kochar S's [Complaint's author] reply, Mar 9, 2021

Order ID : 1226051260. Mobile Number : 9043866991. Your app shows status that refund is completed and your customer care number says that refund is completed but the refund has not occurred in my account statement which I have already shared with you. Issue and credit my refund to my UPI ID immediately.

Lenskart Customer Care

from New Delhi, Delhi

Verified Support

Thank you for sharing the details. We'll connect with you regarding the refund at the earliest.

Lenskart Customer Care

from New Delhi, Delhi

Sep 27, 2021

Verified Support

Dear Pratik, We hope we were able to resolve your concern hence we are closing this ticket. For any further assistance please do let us know, we will be happy to help. If there is something else you wish to discuss, we will be happy to answer all your questions. It helps us to serve better every day. Thank you.