Lenskart Complaints & Reviews

I order spectacles and done payment on 25 April 2021. I have raised the issue with Lenskart support team and also with bank support team.
Lenskart says they didn't recieve payment and bank says the amount is debited from your account and credited in merchant account.

Its been now one month but the issue is not resolved.

Order id: [protected]

I have very tried to blocking number leanskart getting lots of promotion massage . I had block lots of number . But again and again getting same massage.

I am extremely disappointed by the service extended by Lenskart on my order.
I had placed an order in March and after wearing the spectacle one was totally fine however I couldn’t see clearly from the other pair so I got in touch with the staff who helped me during my order. I asked him to confirm if both powers were the same and he confirmed they were.
I still was uncomfortable after wearing the second pair and decided to get my eyes and the lenses checked from the optician. To my utter dismay the lenses was a wrong power used.

I have tried several times to have Lenskart sort my order and provide me a refund as I am out of the country and had made an international order while away.

They have just taken me round and round. Keep connecting me to different agents and resolution officers. I am getting sick of the whole process especially when it was a mistake for
Their end. I demand a refund but they insist I ship the original order which is inconvenient on my part and expensive l.
Even contacted the person who took my order and he actually used his mobile no to assist me on wats app too and after I had this issue on contacting him he conveniently blushed me after asking me to contact Lenskart. As he was the one after checking with Lenskart confirmed that my power was the same on both lenses.

A frustrating and mentally draining experience by Lenskart.

It’s Lenskart at fault on need my refund.

I have purchased 2 glass with frame from lenskart near Victoria college, Palakad, Kerala showroom in December . But within 2 month, one of that frame broken. I had given that frame to showroom for repairing but they told me that they can not do anything what only can do change the whole set and it costs almost same of the new one. Although service was good while purchasing new frame, service afterwards is really not satisfactory.
So please do the needful.

I have never subscribed for SMS from them. And I also do not hold Lenskart account. DND is activated for my number but still I get their SMS so frequently. I have visited their website but do not find any way to unsubscribe their.

LENSKART has not been responding to the email requesting for refund. The refund process LINK that LENSKART issued through a 3rd party CASHGRAM id-f05148899d5211eba7a4efb0f24757f7-57 has no mention about expiry dates and when I tried it didnt worked.

When the issue was flashed to CASHGRAM they were prompt in advising to reach out to [protected]@lenskart.com and I did so multiple times.

Request to take up on priority as the AMOUNT is due from LENSKART since March 2021.

I received the replacement of my lenses with order Id [protected] for my complaint against order number [protected] today. But I am not at all satisfied with the product i have received, in fact i am anguished after seeing it. Right from the beginning i told my right eye lens is thick and needs to be replaced with thinner lens(which should of the same thickness that of left eye lens), Now in the product i received my left eye lens has been replaced with a more thicker lens compared to the right one. now it is more uncomfortable due to different thickness and ugly as well because the thicker soda bottle like lens of left eye is unpolished. This is absolute negligence. Instead of making the replacement better, you have made the specs worst now. I am surely escalating this matter with concerned consumer entities. I have wasted too much time with lenskart people for no use.

Complaint References: 12532527, 12531498, 12633190, 12532554

I was facing stress and headache so i went to lenskart for eyetest dated 15 january..that time they gave me a number prescripyion for far sight only. i had ordered a pair of spectacles. and spent approx 4000 rupees.

the problem didnt resolved, i was struggling continuous with stress and headache. iwent multiple times for number check again, but unfortunatley sometime there was rush in store and sometime refractonist was not available and it could not happen.

i went one more time and i went throgh eye checkup, this time they have make an addition of near sight number also. they have added +0.75 number in both eyes.

Now again it is required to go for progressive lenses, and again i need to spend more 4000 to 5000 rupees.

what is my fault in this. Please resolve my problem and change my specales lenses without any cost.

Dayanand Ahlawat
[protected]

Hi
I ordered Progressive glasses before lockdown from R Mall Mulund
despite the technician taken the measurements the lens and number are incorrect, which is causing me too much trouble
I cant see my laptop screen properly
I would like to get a replacement for the same
I have invested more than Rs 5500 on these glasses
Would request you to kindly address the same
Thanks
Smita Rawat
[protected]@colpal.com
[protected]

After repeated request my Son's spects are not yet delivered. He is almost blind without it. Plz help.

I ordered spects for my Son on Monday. He is 7 years old. Has extreme high power which can be checked from records. I repeatedly requested for early delivery as he is almost blind without spects and his spects are accidentally broken. After 4 days the same is not yet delivered and in website delivery date is reflecting as 8th may. Does it take 12 days for a spects delivary within kolkata. Kindly help with earliest delivery as my little son is terribly suffering.

Non-Delivery of Product
Resspected sir/ma'am, This is to inform you that I had placed an order for vision spectacles on 16/04/2021. But lenskart automatically cancelled the order on 17/04/2021 siting technical issues on their end. I would like to point out that once an order has been placed then it is binding upon the merchant to fulfill the order and they cannot cancel it without the buyers permission as per the law which they have clearly violated in this case. When I confronted them that why my order was cancelled then they said that I should place a fresh order but placing a fresh order is costing me Rs. 1000 more. Lenskart is using very phony techniques to lure customers to their website by showing huge discounts but when anyone places an order then they just cancel it and ask for Rs. 1000 more. This is blatant extortion. I would like to request lenskart to please deliver my product at the original cost that I had placed it, since after placing an order the order cannot be cancelled without the agreement of both the parties which was clearly not taken in this case. Hence they are breaking a very big law.

My glass stick is broken I have 1 year warranty how can I return these

I ordered spectacles..but it doesn't accommodate my eyes...again and again the show room person trying to convince rather than changing or taking a complaint...very poor service

Instead of fixing the half rim glasses nylon thread, the store is suggested me to buy new glasses. How come the store forgot to make service a priority than sales. very pathetic behaviour by the store in charge.

I Bought a computer glass from lenskart dated on 10/03/2021
Abhishek was the eye wear expert direct me for the purchase as a lenskark representative.
after several discussion i bought a computer glass with order ID [protected].
Then I payed particular amount through online.
4 days later the product received (14/10/2021)
After received I realize the trap behind marketing, they were added golden membership card without my Knowledge.

I didn't expect from lenskart.
It is non recommendable purchaser

I had purchased two progressives glasses under gold membership of buy one get one free. I was told it has blue block. I was not satisfied and exchanged the glasses with one for far vision and one for near. I was asked to change one of my selection of frames by the Lenskart executive who gave a technical reason for the same. However, I was not happy with the clarity of lens and returned both to Lenskart but I haven’t got the money back. The frame which I was asked to choose by the Lenskart executive does not come under refund. On contacting the customer care, I was assured of prompt refunds for both the glasses but haven’t got it yet. I almost write daily to Lenskart and call them but to no avail. My ticket number is 12526493

I order 2 spectacles on 23rd april i have already done the payment on 23rd at 3pm..its been almost 48 hours still it shows payment is pending. and i just check the bank they said amount got debited...i contacted to lenskart support system still the issue is not solved yet!

My name is Srivarsha Gobburi. I had bought a pair of spectacles from Lenskart 2 years ago and returned them. I did'nt get my refund for it.
Please refund the amount of 1800 as soon as possible.

I had purchased 2 specs of John Jacob from M2K rohini from - Dheeraj [protected]. After sometime accidentally sticks of one frame was damaged. Rohini Store Staff was totally rude & said we don't repair the frame and can't do anything. I have to go to local shop for repairing. But sorry to say I had purchased a Branded Comfortable frame now it become local & totally uncomfortable. Attached photos of Original & Changed stick Frame.

Dhiraaj Abichandani - [protected], [protected]
dhiraaj[protected]@gmail.com