Submit a Complaint
Claimed

Lenskart Complaints & Reviews

www.lenskart.com
3.9
Updated: Nov 20, 2025
Complaints 1686
Resolved
1227
Unresolved
459
Amazing! 🤩 It’s great to see how Lenskart is committed to providing outstanding customer support! They sincerely care about addressing and resolving issues quickly and effectively. Lenskart’s friendly, solution-focused approach to managing feedback builds trust and ensures a wonderful customer experience.
Complaints
Contacts

File a complaint to Lenskart

Having problems with Lenskart?

File a complaint and get it resolved by Lenskart customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT
Other
Lenskart

Lenskart reviews & complaints page 37

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
S
Sanskriti Chandel
Feb 22, 2021
Resolved
Report
Copy
Resolved

I had ordered contact lens on 16.02.21 vide order ID [protected]...as per process paying the amount desired.On 21.02.21, a delivery boy vide it's mob no [protected] contacted around 4pm for delivery of my consignment. He was guided accordingly with proper location and address herein Bilaspur, CG. But he failed to deliver the item and remain out of contact. Around 8pm yesterday he attended the phone on call from another no and told that the same will be delivered on 22.02.21.I waited all day long but neither delivery was done nor the above no attended phone to respond. Agrieved too much. Pl see and ensure early delivery contacting us on mob no listed... Regards.. O. P. Singh, Ramkrishna Nagar, Behind B NS Public School, Mopka, Bilaspur, CG.PIN 495006..
Aug 6, 2021
Complaint marked as Resolved 
Lenskart customer support has been notified about the posted complaint.
View replies
Dear Sanskriti, we never want our customers to face an issue like this and we sincerely apologize for the hassle. We'll surely get the details checked and we'll update you at the earliest.
Reply
Dear Sanskriti, we wish to inform you that we were unable to find any information with the user name. We request you to kindly share your order ID/contact details to [protected]@lenskart.in and we'll be glad to connect with you regarding the concern.
Reply
Helpful
Found this helpful?
2 Comments
Report
Copy

Post your Comment

Comment Guidelines
    I want to submit Complaint Positive Review Neutral Comment
    Add Image
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    S
    Saumit Andhari
    Feb 22, 2021
    Resolved
    Report
    Copy
    Resolved

    On 2nd Feb, 2021, I have cancelled the order. It was communicated to me that I will get refund in 24 to 48 hours.
    On follow up on 9th Feb 2021, it was again acknowledged that the issue is taken up and refund initiated so I should be getting refund within 7-10 working days. Now, every time I contact the support center, I had to give all background and get the same reply but no refund received yet.
    Aug 6, 2021
    Complaint marked as Resolved 
    Lenskart customer support has been notified about the posted complaint.
    View replies
    Dear Saumit, we duly apologize for the inconvenience caused. We will have your details checked and we'll ensure to resolve your concern at the earliest.
    Reply
    Helpful
    Found this helpful?
    1 Comment
    Report
    Copy

    Post your Comment

    Comment Guidelines
      I want to submit Complaint Positive Review Neutral Comment
      Add Image
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      P
      pratikdas32
      from Bhubaneshwar, Odisha
      Feb 22, 2021
      Resolved
      Report
      Copy
      Resolved

      Apart from your Marketing Scam that you are doing, Do you consider to give a refund to your existing customer ? Tired of waiting for the refund. You have the worst aftersale service in the market. I will ask everyone to avoid Lenskart in future. Coolwinks are way better than you
      Order #[protected]
      Aug 12, 2021
      Complaint marked as Resolved 
      Lenskart customer support has been notified about the posted complaint.
      Verified Support
      Feb 23, 2021
      Lenskart Customer Care's response       Dear Pratik, we sincerely regret the hassle you've faced. We'll surely get the details checked and we'll update you at the earliest.
      Helpful
      Found this helpful?
      Write a comment
      Report
      Copy

      Post your Comment

      Comment Guidelines
        I want to submit Complaint Positive Review Neutral Comment
        Add Image
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        K
        ksnavin94
        Feb 20, 2021
        Resolved
        Report
        Copy
        Resolved

        Address: salem

        I have cash on hand but they not accept cash. They need online payment, I did online also those transactions, and I send the Receipt bill also I sent to the store staff. postponed my delivery they are not Properly responding to me.
        +1 photos
        Aug 6, 2021
        Complaint marked as Resolved 
        Lenskart customer support has been notified about the posted complaint.
        View replies
        Dear Customer, we never want our customers to have an experience like this. We'll surely get the details checked and we'll update you at the earliest.
        Reply
        Helpful
        Found this helpful?
        1 Comment
        Report
        Copy

        Post your Comment

        Comment Guidelines
          I want to submit Complaint Positive Review Neutral Comment
          Add Image
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          P
          P Shreyas Holla
          Feb 19, 2021
          Resolved
          Report
          Copy
          Resolved

          Address: #712,SHREYAS,5TH MAIN,5TH STAGE, 2ND PHASE,BEML LAYOUT,RAJARAJESHWARI NAGAR
          Website: www.lenskart.com

          Had ordered a glass with lenskart on 3rd January 2021. When I received the glass, the glass had scratches even when I had ordered and paid for anti scratch glass. Now when the glass was placed for exchange received the glass with exact same problem in the orders [protected], [protected], [protected]. Now I guess lenskart is making me to visit there store every week to provide the exact same faulty product.
          Aug 6, 2021
          Complaint marked as Resolved 
          Lenskart customer support has been notified about the posted complaint.
          View replies
          Dear Shreyas, we never want our customers to have an experience like that. Sincere apologies for the hassle you faced. Rest assured, we'll get the details checked and we'll connect with you at the earliest.
          Reply
          Helpful
          Found this helpful?
          1 Comment
          Report
          Copy

          Post your Comment

          Comment Guidelines
            I want to submit Complaint Positive Review Neutral Comment
            Add Image
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            S
            Sunkumkant
            Feb 12, 2021
            Resolved
            Report
            Copy
            Resolved

            One of the eyeglasses I purchased from an outlet of lenskart at Bailey road Patna over mob no - [protected] a couple of months ago found not withstanding temple tip and got removed from the temple. When I reported to the outlet, the gentleman advised me to leave the eyeglass and collect it when informed. It is not understood why it takes this much time to repair tiny defect.
            Aug 6, 2021
            Complaint marked as Resolved 
            Lenskart customer support has been notified about the posted complaint.
            View replies
            Dear Customer, we sincerely apologize for the hassle you've faced. Kindly share your order details/contact info to [protected]@lenskart.in and we'll be glad to assist you with your concern.
            Reply
            Helpful
            Found this helpful?
            1 Comment
            Report
            Copy

            Post your Comment

            Comment Guidelines
              I want to submit Complaint Positive Review Neutral Comment
              Add Image
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              P
              Prateek2000
              Feb 10, 2021
              Resolved
              Report
              Copy
              Resolved

              I got a message from the lenskart after the store destroyed my product and they didnt give replacement
              See this

              We regret to inform you that since the order is out of warranty hence we will not be able to provide further replacement.

              As a goodwill gesture, we can offer the discount of 10% on your next purchase on Vincent Chase/John Jacob Brands. We have already shared the best possible resolution with you. Hence, we will not be able to assist further on this.

              Regards
              Meenakshi
              Team Lenskart
              This is what a company think
              +1 photos
              Aug 7, 2021
              Complaint marked as Resolved 
              Lenskart customer support has been notified about the posted complaint.
              Verified Support
              Feb 14, 2021
              Lenskart Customer Care's response               Dear Prateek, we sincerely regret the hassle you've faced. Kindly share your order ID/contact details for us to check and assist you better.
              Helpful
              Found this helpful?
              Write a comment
              Report
              Copy

              Post your Comment

              Comment Guidelines
                I want to submit Complaint Positive Review Neutral Comment
                Add Image
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                S
                Sujp
                Feb 5, 2021
                Resolved
                Report
                Copy
                Resolved

                I returned a product because of the quality and wrong fitting

                I had paid Rs. 3500 for Lenskart Air LA 134772 Dual Color Full Rim Cat EyeBluecut Fully Loaded Anti Glare Thin Lens Lens Package, Lenskart refunded me Rs.1769.

                I wanted to exchange however Lenskart website didnt allow me to do that. So I had to take a refund as store credit so I can buy another product. During my initial purchase, I got a discount which was an offer on my HDFC credit card.

                Now, as I am exchanging and buying products the Discount should still applicable to me. I don't understand what is the calculation of Lenskart to give me a store credit of 1769 for the purchase value of 3500 INR.

                I see its clear case of cheating.
                Aug 6, 2021
                Complaint marked as Resolved 
                Lenskart customer support has been notified about the posted complaint.
                View replies
                Dear Customer, sincere apologies for any hassle you've faced. We'll be glad to sort your concern out. We request you to kindly share your order ID/contact details to [protected]@lenskart.in and we'll connect with you on priority.
                Reply
                We understand your concern and apologize for the inconvenience caused to you. We request you to share the following details so that we can resolve your concern on a priority basis.
                Registered contact number/Email/Order ID
                Reply
                Helpful
                Found this helpful?
                2 Comments
                Report
                Copy

                Post your Comment

                Comment Guidelines
                  I want to submit Complaint Positive Review Neutral Comment
                  Add Image
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  A
                  Anjali_agwl
                  from Bokāro, Jharkhand
                  Feb 4, 2021
                  Resolved
                  Report
                  Copy
                  Resolved

                  HI Team,
                  I had ordered a Baush n Lomb Pure Vision 2 Crisp clear vision 2, through the Lenskart app. (Order ID: [protected], dated 15 September 2020)

                  I suffered Corneal Keratitis, by using one of the lens with power -5.25, LOT R98524770, as confirmed by an ophthalmologist . This infection has resulted blurred vision with corneal surface scarring. To what extent this can be cured, the doctors cannot opine on now.
                  I just wanted to highlight this on priority so that your company doesn’t further sale the lens manufactured on this lot no. Pictures of the doctor’s prescription have been attached herewith.

                  I would want to know by what extent can your company compensate on this huge loss.
                  +2 photos
                  Aug 14, 2021
                  Complaint marked as Resolved 
                  Lenskart customer support has been notified about the posted complaint.
                  Verified Support
                  Feb 05, 2021
                  Lenskart Customer Care's response                   Dear Anjali, we never want our customers to have an experience like this. We duly apologize for the hassle you've faced. We will surely get the details checked and we'll update you at the earliest.
                  Helpful
                  Found this helpful?
                  Write a comment
                  Report
                  Copy

                  Post your Comment

                  Comment Guidelines
                    I want to submit Complaint Positive Review Neutral Comment
                    Add Image
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    D
                    Daveshivani
                    Jan 30, 2021
                    Resolved
                    Report
                    Copy
                    Resolved

                    Replacement of lens

                    Address: Ahmedabad

                    Dear team as I had brought lens from lenskart by visiting the store at Ahmedabad Gurukul road branch. As I had missed the left side pair of lens at the shop when I reached home suddenly I called up and informed at your store about the whole scenario that I had forgotten the left side pair of lens at the shop they said that there is no such a pair of the same and at the evening they called up and informed me that we had found your lens and...
                    Helpful
                    Found this helpful?
                    Write a comment
                    Report
                    Copy
                    D
                    Dr.Lal
                    from Mumbai, Maharashtra
                    Jan 29, 2021
                    Resolved
                    Report
                    Copy
                    Resolved

                    Cancellation #Refund #fraud Ref.1225140117

                    Address: Registered Office at 339A/8, Mehta Chowk, Near Juhi Clinic Dadawadi Jain Mandir Road, Mehrauli, New Delhi 110030 and principal place of business at 12/1, 13th Floor, Vatika Mindscape, National Highwa
                    Website: lenskart. Com

                    I have ordered for two pairs of eye glasses with the help of their sale assistant Ms. Kopal sexena and paid rupees 9945.60 to lenskart through BHIM UPI and got Confirmation message
                    Order Placed at Lenskart.com: John Jacobs Eyeglasses & 1 other. Ref: [protected] for Rs 9945.60. Partial items may be dispatched in different shipments for faster delivery. Complete order delivery by 25 Jan 2021.
                    Track your order: http://lnskt.co/Lo0MpZOObr...
                    +1 photos
                    Helpful
                    6 other people found this review helpful
                    6 found this helpful
                    Write a comment
                    Report
                    Copy
                    A
                    Adrika Gupta
                    from Kolkata, West Bengal
                    Jan 24, 2021
                    Resolved
                    Report
                    Copy
                    Resolved

                    Address: MG Road, Kolkata, West Bengal, India

                    On 23rd Jan 2021, I went to my nearby Lenskart located in MG Road, Kolkata. I bought a new frame and person who was assisting me asked me if I wanted to buy a membership. She told me it costs Rs 600. I said no and bought my frame was Rs 2800. When I arrived home, I was just looking at the online lenskart and I found membership is supposed to be free from 23rd Jan to 26th Jan. I could have bought one more for free if I had availed the free membership. The person working there gave me false information. Because of her I feel disappointed. Never buying in Lenskart again if people working don't care for their customers.
                    Aug 12, 2021
                    Complaint marked as Resolved 
                    Lenskart customer support has been notified about the posted complaint.
                    Verified Support
                    Jan 29, 2021
                    Lenskart Customer Care's response                     Dear Adrika, we sincerely apologize for the inconvenience you've faced. We will surely get the details checked and we'll connect with you at the earliest.
                    Helpful
                    Found this helpful?
                    Write a comment
                    Report
                    Copy

                    Post your Comment

                    Comment Guidelines
                      I want to submit Complaint Positive Review Neutral Comment
                      Add Image
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      V
                      Vikas Dewan
                      Jan 23, 2021
                      Resolved
                      Report
                      Copy
                      Resolved

                      Visited ur showroom at dilaram bazar at rajpur pur road dehradun 248001. After selection of 2 frames of Vincent, waited for 45 min to load the order and then was asked to come back after 2 days due to some state. Error . Then selected a packet of disposable lenses, asked for 2 nos. Store had 1 in stock . While loading order it showed a promo of FREE lenses liquid, the store manager who was utterly RUDE refused to give saying this does not apply to our purchase. Wasted 1 hr. And shopped for Rs. 200. While you are sanitizing people and stores . Look into the sanitizing for the staff in store too .
                      Aug 6, 2021
                      Complaint marked as Resolved 
                      Lenskart customer support has been notified about the posted complaint.
                      View replies
                      Dear Vikas, we duly apologize for the hassle you've faced. We will ensure stringent feedback is shared with the relevant team for a better experience. In case of any issues/assistance, please write to us at [protected]@lenskart.in and we'll be glad to be in your service.
                      Reply
                      Helpful
                      Found this helpful?
                      1 Comment
                      Report
                      Copy

                      Post your Comment

                      Comment Guidelines
                        I want to submit Complaint Positive Review Neutral Comment
                        Add Image
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        S
                        Seema ojha
                        from Delhi, Delhi
                        Jan 18, 2021
                        Resolved
                        Report
                        Copy
                        Resolved

                        Progressive lenses received after home check up I am not able to read comfortably with glasses and want to return and get my money back I am calling customer care since 13 Jan and no one is arranging pick up and refund for product.
                        +1 photos
                        Aug 6, 2021
                        Complaint marked as Resolved 
                        Lenskart customer support has been notified about the posted complaint.
                        View replies
                        Dear Seema, we never want our customers to face an issue like this. We would like to make things right for you. Kindly share your order ID/contact details for us to assist you better.
                        Reply
                        Helpful
                        Found this helpful?
                        1 Comment
                        Report
                        Copy

                        Post your Comment

                        Comment Guidelines
                          I want to submit Complaint Positive Review Neutral Comment
                          Add Image
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          G
                          Gupta Sakshi
                          from Delhi, Delhi
                          Jan 17, 2021
                          Resolved
                          Report
                          Copy
                          Resolved

                          I ordered eyeglasses from lenskart on 4th Jan 2021and when I got the delivery on 11th Jan 2021 the frame size was big, so I placed it for exchange at the same time, the pickup facility was arranged and than as I was not able to get the other eyeglasses at same price so the chat agent told me that he'll be placing order on my behalf and I have to choose store credit option so that he can place order on my behalf. I did as the team said me to do but till yet I haven't received any product, no propey answer from their side.I have even raised many complaints over chat, mail and callbacks have been arranged for me but no proper response to my concern.I have already wasted my time over chats, mails and callback.Highly disappointed my the service.

                          Attached photos relating to my concern.
                          +2 photos
                          Jan 20, 2021
                          Complaint marked as Resolved 
                          Lenskart team has placed order on my behalf with ₹821 discount.
                          Lenskart customer support has been notified about the posted complaint.
                          Verified Support
                          Jan 19, 2021
                          Lenskart Customer Care's response                           Dear Sakshi, we sincerely apologize for the hassle you've faced. We request you to kindly share your order ID/contact details for us to assist you better.
                          View replies
                          Now, my concern has been sloved.
                          Reply
                          Helpful
                          Found this helpful?
                          1 Comment
                          Report
                          Copy

                          Post your Comment

                          Comment Guidelines
                            I want to submit Complaint Positive Review Neutral Comment
                            Add Image
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            G
                            g0547s
                            from New Delhi, Delhi
                            Jan 13, 2021
                            Resolved
                            Report
                            Copy
                            Resolved

                            It was told to me that lenskart will update me about the escalated request to get approval for pickup and replacement of wrongly given eyepower/glass alongwith frame.

                            But, it being more than 1 month but no response from lenskart !!!
                            I already shown good amount of patience... But disappointed to say that lenskart haven't shown their responsibility yet !!

                            I am a gold member of them but getting worst service. I am suffering from eye pain due to wrong eye power provided but Customer care don't provide update for replacement and even no response for email sent.
                            Aug 6, 2021
                            Complaint marked as Resolved 
                            Lenskart customer support has been notified about the posted complaint.
                            Jan 13, 2021
                            Updated by g0547s                             As per lenskart, This is in the reference number for my concern 11950530. And order reference is [protected]
                            Verified Support
                            Jan 15, 2021
                            Lenskart Customer Care's response                             ​We never want our customers to face an issue like this. Thank you for sharing the details. Please be assured that we will get this checked and we'll connect with you at the earliest.
                            Helpful
                            Found this helpful?
                            Write a comment
                            Report
                            Copy

                            Post your Comment

                            Comment Guidelines
                              I want to submit Complaint Positive Review Neutral Comment
                              Add Image
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              T
                              Tanvi Behl
                              Jan 12, 2021
                              Resolved
                              Report
                              Copy
                              Resolved

                              I bought my frame from the lenskart website and nw it seems to be broken and I'm not able to fix it. Please help asap.
                              Aug 6, 2021
                              Complaint marked as Resolved 
                              Lenskart customer support has been notified about the posted complaint.
                              View replies
                              Dear Tanvi, we sincerely regret the hassle you've faced. Kindly share your order ID/contact info for us to check and assist you better.
                              Reply
                              Helpful
                              Found this helpful?
                              1 Comment
                              Report
                              Copy

                              Post your Comment

                              Comment Guidelines
                                I want to submit Complaint Positive Review Neutral Comment
                                Add Image
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                R
                                Rohansen
                                Jan 10, 2021
                                Resolved
                                Report
                                Copy
                                Resolved

                                Address: 42/2,Senhati Colony , Behala , Kolkata 700034

                                Order no- [protected]. Got my product delayed and then found out that I received the wrong products. Been talking to the reps for the last 7-8 days for exchange or refund but to no avail.
                                Courier guys coming and saying they cannot take this product as it’s not matching what they have been provided from Lenskart. So frustrating and disappointed. Most fraudulent site ever!
                                Aug 6, 2021
                                Complaint marked as Resolved 
                                Lenskart customer support has been notified about the posted complaint.
                                View replies
                                Dear Rohan, we never want our customers to face an issue like this. We would like to sort this issue for you and request you to kindly share your order ID/contact details to [protected]@lenskart.in for us to assist you better.
                                Reply
                                Helpful
                                Found this helpful?
                                1 Comment
                                Report
                                Copy

                                Post your Comment

                                Comment Guidelines
                                  I want to submit Complaint Positive Review Neutral Comment
                                  Add Image
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  D
                                  Dinos
                                  Jan 8, 2021
                                  Resolved
                                  Report
                                  Copy
                                  Resolved

                                  I received a Cashgram link to get my refund, gave in my upi id and then the transaction failed on 16 th of December. Till date I haven't received my amount
                                  Aug 6, 2021
                                  Complaint marked as Resolved 
                                  Lenskart customer support has been notified about the posted complaint.
                                  View replies
                                  I was supposed to receive two amounts of 4479 but have received just one on 16th of December

                                  Refund for order id ending in 776 on registered phone number 9835241910 - Comment #3785468 - Image #0
                                  Reply
                                  Dear Customer, we duly regret the hassle you've faced. We will surely get the details checked and we'll connect with you at the earliest.
                                  Reply
                                  Helpful
                                  Found this helpful?
                                  2 Comments
                                  Report
                                  Copy

                                  Post your Comment

                                  Comment Guidelines
                                    I want to submit Complaint Positive Review Neutral Comment
                                    Add Image
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit
                                    A
                                    Ank123456
                                    Jan 6, 2021
                                    Resolved
                                    Report
                                    Copy
                                    Resolved

                                    I have ordered lens and amount has been debited from my bank account. But in lenskart application payment status is pending. Its been 24 hrs and I am not able to contact customer service
                                    Aug 11, 2021
                                    Complaint marked as Resolved 
                                    Lenskart customer support has been notified about the posted complaint.
                                    Verified Support
                                    Jan 08, 2021
                                    Lenskart Customer Care's response                                     Dear Customer, we never want our customers to face an issue like this. We request you to kindly share your contact details or email to [protected]@lenskart.in and we'll be glad to assist.
                                    Helpful
                                    Found this helpful?
                                    Write a comment
                                    Report
                                    Copy

                                    Post your Comment

                                    Comment Guidelines
                                      I want to submit Complaint Positive Review Neutral Comment
                                      Add Image
                                      code
                                      By clicking Submit you agree to our Terms of Use
                                      Submit

                                      Related businesses

                                      St. Marks Girls School
                                      1
                                      (5)
                                      Bharather Shipping & Allied Services
                                      5
                                      (3)
                                      A Giggles Welfare Organization [AGWO]
                                      1
                                      (41)