[Resolved] Lenskart — Scratches in lens

Umashankar Mc

from Chennai, Tamil Nadu

Address:	560096
Website:	Lenskart

I have purchased spectacles (Both frame and lens) from lenskart from malleshwaram branch, bangalore - 560003 and order number is 948898. They sais the lens are scratch less proof. Now with in 10 month there are many scratches. I called the showroon guy and they are saying, they have not promised this. This guys will spoke politely till we buy product from them, then after they won't care this. Can some one can look into this, replace my lens with newer one.

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May 22, 2017

Complaint marked as Resolved

Lenskart customer support has been notified about the posted complaint.

Verified Support

Apr 17, 2017

Lenskart Customer Care's response Hi Umashankar, we tried calling you, however, were unable to connect with you due to the registered contact number is coming as wrong number. We request you to share the correct contact number. You are also requested to share the pictures of the product.

Verified Support

Apr 20, 2017

Lenskart Customer Care's response We apologize for the inconvenience caused. As per our telephonic conversation, the scratches are not covered under the warranty and shared images are not clear with scratches. The concern will be reopened as soon as we receive any response in this regard.