[Resolved] Lenskart — Scratches on

Akash Kotia

May 13, 2021

Address: Connaught place new delhi

I purchase 2 pair of eyeglasses from lenskart with their highest quality lenses with anti scratch and anti break..my order id is [protected] order date 1 dec 2021. now i used my glasses properly.since i have 2 pairs i use in at office and 1 at home and even after that my so called anti scratch lenses are heavily scratched within 4-5 months of light usage. Lenskart kindly take a note of the same and provide me some relief as it is plain cheating on your part to provide subbstandard products in the name of premium lenses which are so heavily scratched even with little to no usage and careful handling..utter shame

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Aug 12, 2021

Complaint marked as Resolved

Lenskart customer support has been notified about the posted complaint.

Verified Support

May 13, 2021

Lenskart Customer Care's response Hi Akash! We will definitely help you in this matter. We are currently reviewing your account information and be assured we will try our best to answer all your questions. Will be contacting you within the next 24-48 hours. Thank you.

May 21, 2021

Updated by Akash Kotia No satisfactory resolution provided. Just a meagre discount on next purchase hat too with so many conditions which i had to forego as not usable.

Verified Support

Jun 28, 2021

Lenskart Customer Care's response Hi Akash! We apologize that our service did not satisfy your expectations. We have shared all the necessary information with you. If there is something else you wish to discuss, we will be happy to answer all your questions. Thank you.