Lenskart — specs created of wrong/heavy power cause headache
Gr. Noida, Uttar Pradesh, India
RaRahul pareek12 on Apr 25, 2019
Shop no-48, mahagun my woods mart shopping complex, sec-16 noida east, 201301, uttar pradesh 201305
Recently i have ordered 2 specs - one for me and one for my neighbor from the above mentioned store. When they delivered the product one specs which is for me got wrong power. One day i used the specs and got blur vision with heave headache due to them. Luckily i have cross checked the bill and the provided power. Same was mismatched. So i went to store and the guy realized this was the mistake at their end.
Now i am very disappointed with lens-kart as i am a regular customer of it but this kind of blunders leads to decay in faith one have in the brand.
I have put the request of replacement but i am not satisfied with this whole incident. Please lets talk and discuss to overcome this loss of my faith.
[Apr 25, 2019] Lenskart customer support has been notified about the posted complaint.
Verified SupportLenskart Customer Care's response, Apr 26, 2019
Dear Rahul, Please accept our apology for this disappointment. We strive for efficiency and excellent service, and it looks like we have fallen short on this occasion. We never want you to feel like you're stuck with a bad experience and greatly appreciate your understanding in this mistake. We would request you to share your order ID with us so that we can assist you further.
Verified SupportLenskart Customer Care's response, Apr 27, 2019
Dear Rahul, due to system limitations your order number is not reflecting here. We would request you to write to us at [email protected] so that we can assist you.
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