Submit a Complaint
Other
Lenskart

[Resolved]  Lenskart — specs created of wrong/heavy power cause headache

Address: 201009

Store address-
Shop no-48, mahagun my woods mart shopping complex, sec-16 noida east, 201301, uttar pradesh 201305

Recently i have ordered 2 specs - one for me and one for my neighbor from the above mentioned store. When they delivered the product one specs which is for me got wrong power. One day i used the specs and got blur vision with heave headache due to them. Luckily i have cross checked the bill and the provided power. Same was mismatched. So i went to store and the guy realized this was the mistake at their end.

Now i am very disappointed with lens-kart as i am a regular customer of it but this kind of blunders leads to decay in faith one have in the brand.

I have put the request of replacement but i am not satisfied with this whole incident. Please lets talk and discuss to overcome this loss of my faith.
Was this information helpful?
No (0)
Yes (0)
Jun 1, 2019
Complaint marked as Resolved 
Lenskart customer support has been notified about the posted complaint.
Verified Support
Apr 26, 2019
Lenskart Customer Care's response Dear Rahul, Please accept our apology for this disappointment. We strive for efficiency and excellent service, and it looks like we have fallen short on this occasion. We never want you to feel like you're stuck with a bad experience and greatly appreciate your understanding in this mistake. We would request you to share your order ID with us so that we can assist you further.
Apr 26, 2019
Updated by Rahul pareek12 Shipment Code: # DK[protected]
Order: [protected]
Verified Support
Apr 27, 2019
Lenskart Customer Care's response Dear Rahul, due to system limitations your order number is not reflecting here. We would request you to write to us at [protected]@lenskart.in so that we can assist you.
Verified Support
Apr 28, 2019
Lenskart Customer Care's response Dear Rahul, due to system limitations your order number is not reflecting here. We would request you to write to us at [protected]@lenskart.in so that we can assist you.
 
2 Comments

Related Lenskart reviews

[Resolved]Lenskart - after-sales service is not provided as promised by the company.[Resolved]Lenskart - missing batman special edition case & microfiber order id: 1304355195[Resolved]Lenskart - Product still in Transit for last 4 days[Resolved]Lenskart - Refund not recieved[Resolved]Lenskart - Order delay
View all 1678 Lenskart Reviews

Comments

I ordered carerra frame it’s now showing stocked out after payment is done I need this order before 1 may now it is showing this issue. I want it to get resolved as soon as possible or if it won’t then I want my amount refunded

specs created of wrong/heavy power cause headache - Comment #3419166 - Image #0
Reply
Hello,
My order shows that its stocked out. Will it be back in stock and receive it by the initial date? It's very important that is it delivered within the promised date and it is supposed to be a birthday gift! Plz help me out. I expected a lot easier process from Lenskart by its high reputation.
Reply

Post your Comment

Comment Guidelines
    I want to submit Complaint Positive Review Neutral Comment
    Add Image
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Lenskart
    customer care contacts
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    77%
    Complaints
    1678
    Pending
    240
    Resolved
    1227
    View all 1678 Lenskart reviews & complaints
    Lenskart Phone
    +91 99 9989 9998
    Lenskart Address
    Mayur Vihar Store, Shop # 35, Ground Floor, Pratap Nagar, New Delhi, Delhi, India - 110091
    View all Lenskart contact information